PUAD 5002 – Summer 2011 Lisa McCann, 5/12/2011

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Organizational Management and Change

Syllabus - PUAD 5002, Summer Term 2011 Instructor: Lisa McCann

Instructor: Lisa McCann Schedule: June 6-July 30

mccannlisam@gmail.com Tuesdays & Thursdays

720-985-8930 6:30 – 9:00 pm Office hours: by appointment Location: North Classroom 1314

Course Description: This is a core course for the Master of Public Administration at the School of Public Affairs. It examines contemporary theory and practice of managing public and non-profit organizations, as well as the processes of organizational change and development. Topics will include organizational theory and behavior, personal and interpersonal skills, communication and conflict management, effective leadership, and aspects of human resource management. Course Objectives: By the end of this course you will have acquired the following:

1. A good understanding of the most important theories of organization related to public and non-profit organizations.

2. Basic knowledge of the principal sub-fields within public and non-profit management.

3. Knowledge of key management practices helpful for leading public and non-profit organizations.

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Required Texts: The following are required for the course. Please acquire them early and be sure to get the indicated editions and not earlier editions of these books. Denhardt, Robert B. 2011. Theories of Public Organization, 6th edition. Boston, MA:

Wadsworth, Cengage Learning. Denhardt, Robert B., Janet V. Denhardt and Maria P. Aristigueta. 2009. Managing

Human Behavior in Public and Non-Profit Organizations, 2nd edition. Los Angeles: Sage Publications.

Collins, Jim. 2005. Good to great and the social sectors: Why business thinking is not the

answer. A monograph to accompany good to great. Boulder, CO: Jim Collins. We will also be reading several chapters from the following e-book, which is available as an online resource at Auraria Library. Therefore you do NOT need to purchase this book, as you can download the individual chapters assigned for our course. Ferlie, Ewan, Laurence E. Lynn, Jr., and Christopher Pollitt. 2007. The Oxford Handbook

of Public Management (electronic). Oxford: Oxford University Press. Other articles are assigned that you can access as electronic resources at the Auraria Library. Please make sure you activate your library usage rights if you have not already done so, as you will be accessing the library’s electronic resources both for the course readings and when doing research for your writing assignments. Library Access and Resources: If you have not yet activated your Auraria Library access rights, please call the Circulation desk at 303-556-2639. You may need to visit the library with a photo ID and a copy of your course schedule to do so. A comprehensive guide for Public Affairs students about using the Auraria Library resources is available on the SPA website (home – about – SPA videos) at http://www.ucdenver.edu/academics/colleges/SPA/About/Videos/Pages/SPAResearchResources.aspx. After activating your access, if you should have any questions about using the library’s resources, please call the Research Help Desk at 303-556-2585 or visit the Auraria Library Reference Desk. Note on the Pace of Summer Term: This is an accelerated summer course and we will be moving at double time, covering material that is normally covered in a 16-week semester. As such, readings will be twice as heavy per week as in a normal semester, and exams and assignments will come along twice as frequently. Some accommodation will be made for the time you will need to write your mid-term and final exams, but otherwise the pace of the course will be fast and the reading and assignment load heavy. Please be sure you are ready to give this course the time and attention it will

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require, and that you are prepared to fully participate in the class discussions, which will constitute a significant portion of your final grade. Instructional Technology: The Blackboard website (http://blackboard.cuonline.edu) will be our electronic platform for sharing information, uploading assignments and exams, and assigning grades for during this class. If I need to contact you outside class hours or share information with you electronically, I will do so through Blackboard. Please make sure you are able to log on to Blackboard and navigate the site. If you need assistance, please call cuonline at (303) 315-3700. Because Blackboard registers only your university email account, please be sure that you either check your university email account regularly, or that you have your mail forwarded automatically to another email address that you do check regularly. Instructions for forwarding mail are available at the login site for the university email system. Assignments and Grading: You will have two written assignments and two exams for this course. They will have the following weights toward your final grade, along with participation in class discussions.

Item Points toward final grade

Participation in class discussions 20

First paper - 6-8 pages 15

Mid-term exam 20

Second Paper – 8-10 pages 20

Final exam 25

Total 100

Extra Point – Paper Topic Submitted and Reviewed

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Class participation (20%): This course will be conducted through interactive discussions during class, both in plenary and small-group format. Therefore preparing well for and participating actively in class discussions on the reading materials and designated topics will be important to your success. First Paper (15%): This will be a reflective essay about your own experiences either as a member of or a manager or leader in an organization, taking into account some of the topics and readings we have covered to date in the course - on public and private management, the special features of public and non-profit organizations, and theories of organization. Think about the various organizations you have been a part of and choose a topic that interests you from the content of the course thus far. Reflect in the essay about how you have observed this topic or phenomenon playing out in an actual organization, or what you find to be true or not true in this literature according to your own experience in this organization. Be sure to cite any of the literature you use in your essay, whether from the course or from your own reading and research, using Chicago

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or APA citation format. For you own organizational experience from which you draw from in the essay, make sure you make it clear to the reader what your affiliation with this organization is or was, and how you came to know what you know. For this part of the essay, your own experience is the “data source,” so you must explain your connection to and experience with this organization. You do not have to already have been a manager in an organization to write this essay. If you have not yet managed people or resources, you can draw on your experiences and observations as a member of an organization, such as a church, school, or workplace. The paper should be 6-8 pages in length, double-spaced, with 1-inch margins and in 12-point font. Do not attempt to alter the font size or margins to keep within these limits! You should use either Chicago 15th or APA citation style when citing other authors’ work. Both of these formats include brief (author and date) in-text citations, rather than footnotes and endnotes, and a full reference list at the end of the essay. They are the most commonly-used citation formats in the social sciences today. Second Paper (20%): The purpose of this assignment is for you to explore in more depth a topic in public or non-profit management that particularly interests you. It could be a deeper investigation into one of the topics we are studying in the course (e.g., self-management, leadership, team leadership, performance management, communication, conflict management, ethics, organizational culture, organizational change, office politics, external relations, and others), or of a topic that we have not been able to cover in the course (e.g., strategic planning, gender, diversity, creativity, generational issues in the workforce, performance measurement, international public management, detailed topics within human resources management, and many others!). Choosing a topic: The field of public and non-profit management is very broad and we could only make a first survey of the most important topics in this course. Therefore we have breadth but not depth into these topics, so this is your chance to go into depth about one topic that holds a particular interest for you. You may choose any topic relating to the management of public and non-profit organizations, whether we are covering it in this course or not. You may have a particular interest in a detailed management topic related to something happening at work, or about a future project you would like to undertake at work or in an organization you are a part of. You may have had bad experiences in a previous job or organization, and would like to arm yourself with information and techniques to better handle these situations in the future, especially when you get into a management position yourself. Please note that while your motivation for choosing your topic may be very personal, this assignment is NOT primarily a reflective essay about your own experiences, but rather an investigative one that goes deeply into the literature on your topic, and that would be useful to you or any other person in a management position.

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Reporting on your topic: You must submit to the instructor, via an upload to Blackboard, a paragraph explaining your paper topic, no later than Tuesday, 5 July 2011. The instructor will give you feedback on your paper topic and may give you suggestions for further refining it. Once this review process is completed and you have a good plan for your paper, you will earn one extra credit point for the course. You should investigate well your topic using readings gathered from reliable academic and practitioner journals and official websites of public and non-profit organizations. Your purpose is to present and summarize the latest and most useful literature on the topic you have chosen, and to reach whatever conclusions you can about the state of knowledge in this area and how it can be used to improve the current operation of public and/or non-profit organizations today. If you choose one of the issue areas we have studied in class, your investigations should go well beyond the readings of the class, which are meant only to introduce you to this issue area. The paper should be 8-10 pages in length, double-spaced, with 1-inch margins and in 12-point font. As with the first paper, do not attempt to alter the font size or margins to keep within these limits! You should use either Chicago 15th or APA citation style when citing other authors’ work. List of Helpful Journals: Following is a list of well-recognized journals for articles on public and non-profit management, as well as general management. You can access them as electronic resources through the Auraria Library website. Pubic Administration Review, Public Management, Governance, International Public Management Journal, Harvard Business Review, Academy of Management Review, Review of Public Personnel Administration, Public Manager, Government Executive, The Personnel Administrator, Public and Personnel Management, Administration and Society, Journal of Management, Public Administration and Management, Public Administration Quarterly, American Review of Public Administration, Journal of Policy Analysis and Management. Mid-Term (20%) and Final (25%) Exams: The mid-term and final exams will be given as take-home essay assignments based on the materials covered in the syllabus and the class discussions. Exam questions will be posted to Blackboard in the Assignment area several days before the exams are due. You are expected to complete your exams entirely on your own, and to cite by APA or Chicago format any literature you use when answering your exams, including the reading materials used in class. Please note the dates on the schedule below on which your exam questions will be released and on which you must submit your responses to Blackboard. Late Policy: Your assignments or exams will be marked down by 5 points for each day they are late!

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Grading Criteria and Standards: Class participation should demonstrate good preparation before the class (reading and reviewing all the materials before class) and active involvement in both small-group and plenary discussions. Each written assignment should be clearly written with an introduction, body, and conclusion, as well as appropriate subject headings to guide the reader. All written assignments must properly cite sources in APA or Chicago format. The written assignments should demonstrate a good understanding of the concepts presented in the course and their application to public management issues. In all cases, grading in this course will reflect the extent to which you have followed the instructions given for the assignment, so do give due attention to what you are being asked to do for each assignment. All grading assessments will be conducted according to the professional judgment and experience of the instructor. Grading Scale: The following scale will be used to assign the final grades:

A 93-100 B 83-86 C 73-76 D 63-66

A- 90-92 B- 80-82 C- 70-72 D- 60-62

B+ 87-89 C+ 77-79 D+ 67-69 F <60

Policies: Students are responsible for knowing and following the Student Code of Conduct for this University. Any assignment submitted for this course that shows evidence of plagiarism or cheating will result in a failing grade on that assignment, and any such case will be referred to the School of Public Affairs administration for further action. Student grades, as well as the instructor’s comments on student assignments, will be posted in the gradebook area of Blackboard. Regular attendance and participation in discussions is necessary for you to succeed in this course. Please contact the instructor for guidance concerning any issues that inhibit your class attendance or your ability to submit assignments on time. The instructor will resolve these and other issues on a case-by-case basis, and in accordance with University and departmental policies.

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Schedule of Readings and Assignments:

Class No Date Subject Readings

1 7-Jun-11 Introduction Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 1: Organizational Behavior as a Way of Thinking and Acting, pp. 1-15.

Khurana, Rakesh, and Nitin Nohria. 2008. It's time to make management a true profession. Harvard Business Review (October 2008):70-77.

Barker, RIchard. 2010. No, management is not a true profession. Harvard Business Review (July-August 2010):52-60.

2 9-Jun-11 Public and Private Management

Rainey, Hal G. and Chun, Young Han. 2007. Public and Private Management Compared. Chapter 4 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 71-102.

Collins, Jim. Excerpts from Good to Great. 7 pages. Available at http://www.jimcollins.com/article_topics/articles/good-to-great.html and posted to the Blackboard site for the course.

Collins, Jim. 2005. Good to great and the social sectors: Why business thinking is not the answer. A monograph to accompany good to great. Boulder, CO: Jim Collins. 36 pages

3 14-Jun-11 Organization Theory 1 Denhardt, Robert. 2011. Theories of Public Organization, Chapter 1: Learning about Public Organizations, pp. 1-19.

Denhardt, Robert. 2011. Theories of Public Organization, Chapter 4: The Rational Model of Organization, pp. 71-92.

Denhardt, Robert. 2011. Theories of Public Organization, Chapter 5: Organizational Humanism and the New Public Administration, pp. 93-116.

4 16-Jun-11 Organization Theory 2 Denhardt, Robert. 2011. Theories of Public Organization, Chapter 6: The Policy Emphasis and the New Public Management, pp. 117-154. Skim the policy section.

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Denhardt, Robert. 2011. Theories of Public Organization, Chapter 7: Public Administration and the New Public Service, pp. 155-204.

Due Date 19-Jun-11

First Paper due to Blackboard by end of the day

5 21-Jun-11 Managing Yourself and Managing Stress

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 2: Knowing and Managing Yourself, pp. 17-35. Also do 3 of the 5 self-surveys at the end of the chapter, pp. 36-54

Hill, Linda A., and Kent Lineback. 2011. Are you a good boss - or a great one? Harvard Business Review (January-February 2011):125-131. And take the survey on p. 130 before coming to class.

Kaplan, Robert E., and Robert B. Kaiser. 2009. Stop overdoing your strengths. Harvard Business Review (February 2009):100-103.

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and

Non-Profit Organizations, Chapter 4: Managing Stress, pp. 83-110.

Schwartz, Tony. 2007. Manage your energy, not your time. Harvard Business Review (October 2007):63-73.

Stickgold, Robert. 2009. The simplest way to reboot your brain. Harvard Business

Review (October 2009):36.

6 23-Jun-11 Communication and Conflict Management

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 9: Communicating Effectively with Others, pp. 237-278.

Goleman, Daniel, and Richard Boyatzis. 2008. Social intelligence and the biology of leadership. Harvard Business Review (September 2008):74-81.

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 11: Managing Conflict, pp. 311-334.

7 28-Jun-11 Leadership Denis, Jean-Louis, Ann Langley, and Linda Rouleau. 2007. Rethinking leadership in public organizations. Chapter 19 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 446-467.

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Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 7: Leadership in Public Organizations, pp. 167-206.

Andersen, Jon Aarum. 2010. Public versus private managers: How public and private managers differ in leadership behavior. Public Administration Review (January/February):131-141.

Heifetz, Ronald, Alexander Grashow, and Mary Linsky. 2009. Leadership in a (permanent) crisis. Harvard Business Review (July-August 2009):62-69.

Kouzes, James M., and Barry Z. Posner. 2009. To lead, create a shared vision. Harvard Business Review (January 2009):20-21.

Wizeman, Liz, and Greg McKeown. 2010. Bringing out the best in your people. Harvard Business Review (May 2010):117-121.

Exam 28-Jun-01 Mid-Term Questions will be uploaded to Blackboard after class

No Class 30-Jun-11 Off for writing mid-term exam

Due Date 1-Jul-11 Mid-term exam due to Blackboard by end of the day

Due Date 5-Jul-11 Upload to Blackboard a paragraph explaining your paper topic

8 5-Jul-11 Managing and Leading Others

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 6: Motivating Yourself and Others, pp. 141-166.

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 10: Working in Groups and Teams, pp. 279-309.

Coutu, Diane. 2009. Why teams don't work. Harvard Business Review (May 2009):99-105.

Talbot, Colin. 2007. Performance Management. Chapter 21 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 491-517

Hatry, Harry P. 2010. Looking into the crystal ball: Performance management over the next decade. Public Administration Review (Special Issue December 2010):

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S208-S211.

9 7-Jul-11 Networks and Collaborative Management

Klijn, Erik-Hans. 2007. Networks and inter-organizational management. Chapter 11 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 257-281.

McDermott, Richard, and Douglas Archibald. 2010. Harnessing your staff's informal networks. Harvard Business Review (March 2010):83-89.

Feldman, Martha S. and Anne M. Khademian. 2002. To manage is to govern. Public Administration Review 62(5): 541-554.

Feldman, Martha S., Anne M. Khademian, Helen Ingram and Anne S. Schneider. 2006. Ways of knowing and inclusive management practices. Public Administration Review 66 (Special Issue): 89-99.

Feldman, Martha. 2010. Managing the organization of the future. Public Administration Review (December 2010 Special Issue):S159-S163.

Khademian, Anne M. 2010. Organizing in the future: Purposefulness for flexibie accountability. Public Administration Review (Special Issue December 2010): S167-S169.

10 12-Jul-11 Private-Public Partnerships

Skelcher, Chris. 2007. Public-Private Partnerships and Hybridity. Chapter 15 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 347-370.

Smith, Steven Raghem. 2007. NGOs and contracting. Chapter 25 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 591-614.

Forrer, John, James Edwin Kee, Kathryn E. Newcomer, and Eric Boyer. 2010. Public-private partnerships and the public accountability question. Public Administration Review (May/June):475-484.

Wise, Charles. 2010. Organizations of the future: Greater hybridization coming. Public Administration Review (Special Issue December 2010):S164-S166

11 14-Jul-11 Virtual organizations, e-government

Margetts, Helen. 2007. Virtual Organizations. Chapter 13 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 305-325.

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Snellen, Ignace. 2007. E-government. Chapter 17 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 398-421.

Norris, Donald. 2010. E-government 2020: Plus ca change, plus c'est la meme chose. Public Administration Review (December 2010 Special Issue):S180-S181.

Getha-Taylor, 2010. Human Relations 2.0. Public Administration Review (Special Issue December 2010): S170-S172.

Kane, Gerald C., Robert G. Fichman, John Gallaugher, and John Glaser. 2009. Community relations 2.0. Harvard Business Review (November 2009):45-50.

Hemp, Paul. 2009. Death by information overload. Harvard Business Review (September 2009):83-89.

Due Date 17-Jul-11 Second Paper due to Blackboard by end of day

12 19-Jul-11 Ethics, Accountability, Diversity

Dobel, Patrick. 2007. Public Management as Ethics. Chapter 7 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 156-181.

Bovens, Mark. 2007. Public Accountability. Chapter 8 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 182-208.

Broadnax, Walter D. 2010. Diversity in public organizations: A work in progress. Public Administration Review (December 2010 Special Issue):S177-S179.

13 21-Jul-11 Organizational Culture and Change

Dingwall, Robert and Tim Strangleman. 2007. Organizational cultures in the public service. Chapter 20 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 468-490.

Hartmann, Jim and Anne M. Khademian. 2010. Culture change refined and revitalized: The road show and guides for pragmatic action. Public Administration Review (November/December): 845-856.

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 12: Organizational Change, pp. 335-372

Ford, Jeffrey D., and Laurie W. Ford. 2009. Decoding resistance to change. Harvard Business Review (April 2009):99-103.

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14 26-Jul-11 Organizational Politics, External Relations, Management Consulting

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 18: Power and Organizational Politics, pp. 207-236.

Denhardt, Denhardt & Aristigueta, 2009. Managing Human Behavior in Public and Non-Profit Organizations, Chapter 13: Representing the Organization "On the Outside," pp. 373-403.

Saint Martin, Denis, 2007. Management Consultancy. Chapter 28 in Ewan, Laurence, and Pollitt, The Oxford Handbook of Public Management, pp. 671-694.

Exam 26-Jul-11 Final Exam Questions will be uploaded to Blackboard after class

No Class 28-Jul-11 Off for writing the final exam

Due Date 29-Jul-11 Final due to Blackboard by end of day

Summary of important due dates for assignments – All due to Blackboard by the close of the day (11:59 pm). Note that you CAN upload them before this time! 19 June 2011 First Paper 1 July 2011 Mid-term Exam 5 July 2011 Paragraph on Paper Topic 17 July 2011 Second Paper 29 July 2011 Final Exam