Organizational Knowledge Management and Learning
description
Transcript of Organizational Knowledge Management and Learning
![Page 1: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/1.jpg)
Organizational Knowledge Management and Learning
Overview and Opportunities
![Page 2: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/2.jpg)
Agenda
• Evolution of Organizational KM&L (Knowledge Management and Learning)
• Role of Organizational KM&L• Current State of KM&L
– Trends, Drivers, Enablers, Issues and Challenges• KM&L Strategies• KM&L Service Opportunities
![Page 3: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/3.jpg)
Evolution of Organizational KM&L• 1880 - Agricultural to Industrial
– Training through apprenticeship, senior workers– Scientific Management
• 1910 - Mass Production Era– Increasingly formal production efficiency training
• 1940 - Rise of Bureaucracy – Training and Education for Formal Management– Organization is a social structure
• 1960 – Social Revolution– Learning is Individual
• 1980 – Information age– Lifelong Learning
• 1990 – Internet changes behaviour– Innovation
• 2000 – Social Media…– Natural Learning
![Page 4: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/4.jpg)
Mechanical Complex
![Page 5: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/5.jpg)
Evolution of KM&LFrom Training to Learning
•From Training to LearningA learning organization is not about 'more training'. While training does help develop certain types of skill, a learning organisation involves the development of higher levels of knowledge and skill. We have developed a 4-level model:Level 1.- Learning facts, knowledge, processes and procedures. Applies to known situations where changes are minor.Level 2.- Learning new job skills that are transferable to other situations. Applies to new situations where existing responses need to be changed. Bringing in outside expertise is a useful tool here.Level 3 - Learning to adapt. Applies to more dynamic situations where the solutions need developing. Experimentation, and deriving lessons from success and failure is the mode of learning here.Level 4 - Learning to learn. Is about innovation and creativity; designing the future rather than merely adapting to it. This is where assumptions are challenged and knowledge is reframed.Furthermore this model (or adaptation of it) can be applied at three levels - to the learning of individuals, of teams and of organisations. Organizations that achieve learning to Level 4 will "reinvent not just their organization but their industry" (Hamel and Prahaled in Competing for the Future)
![Page 6: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/6.jpg)
Role of Organizational KM&L
![Page 7: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/7.jpg)
Current State of KM<rends, Drivers, Enablers, Issues and
Challenges
![Page 8: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/8.jpg)
Learning and Knowledge Management
![Page 9: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/9.jpg)
Critical Thinking - Jarche
![Page 10: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/10.jpg)
PKM in a NutshellHarold Jarache
![Page 11: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/11.jpg)
PKM•PKM in a nutshellPosted on March 22nd, 2010by Harold Jarche Personal Knowledge Management:
•A way to deal with ever-increasing digital information.•Requires an open attitude to learning and finding new things (I Seek).•Develops processes of filing, classifying and annotating for later retrieval.•Uses open systems that enable sharing.•Aids in observing, thinking and using information & knowledge (I Sense).•Helps to share ideas with others (We Share).•“You know you’re in a community of practice when your practice changes” (We Use).•PKM prepares the mind to be open to new ideas (enhanced serendipity).PKM is related to Personal Learning Environments and Personal Learning Networks. They are different ways of addressing similar issues:
![Page 12: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/12.jpg)
Formal Vs Informal Learning
![Page 13: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/13.jpg)
Formal vs Informal
![Page 15: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/15.jpg)
Jay Cross View
Formal LearningTrainingFormal educationPublications
The Spending/Outcomes Paradox
Spending Learning
Informal LearningDay-to-day, on-jobCo-workersMentors & coaches
![Page 16: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/16.jpg)
Jay Cross View
![Page 17: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/17.jpg)
The True cost of Learning?
Jay Cross View
US Dept of Lab, Know Jump
![Page 18: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/18.jpg)
KM&L Strategies
One week workshop
Selling at $5M/yr
E-learning
Sales Training Before
Sales Training After
Case study
Selling at $5M/yr
Coaching
6 months
![Page 19: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/19.jpg)
![Page 20: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/20.jpg)
![Page 21: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/21.jpg)
Social Learning Strategy Model
21
Formal Training (Blended)
Informal Learning(Promote)
ContinuousLearning(Tools)
Learning Needs• New• Refresher • Refine• Just-in-time
Skill Requirements• Networking• Search & Find• Critical Thinking• Analytical Skills• Creative Thinking
Project Launch
Your learning journey……
![Page 22: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/22.jpg)
KM&L Service Opportunities• Development of specific KM&L Plans:
– KM&L Audit and Analytics:• What are driving team acquisition of information and learning?• How are workers acquiring information? (tools, sources, etc)• How do they process information into knowledge?• Commonality/diversity of individual research and learning• Quality and consistency of tools, sources, etc• Recommendations on ways to improve efficiency of group
information acquisition, knowledge management and learning
– Stand alone plans for current operations– Part of broader change initiative, project, etc
![Page 23: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/23.jpg)
How Smart Workers use Social media to learn
![Page 24: Organizational Knowledge Management and Learning](https://reader036.fdocuments.us/reader036/viewer/2022062222/56816752550346895ddc0281/html5/thumbnails/24.jpg)
Learning - ServicesFormal (Blended )
TrainingInformal Learning Continuous
Learning Blended Learning Strategy Development
• •