Organizational behaviour

GROUP MEMBERS:

Mohammad Saboori (GM04606)

Vimala Satiasilan (GM04484)

M. Mahdi Mesbahi (GM04701)

Organizational Behavior (GSM5101)

Lecturer: Dr. Dahlia Zawawi

Project Outline

Introduction

Case Study Introduction

Problem Solving

Surveying the Consequences

Introduction


Problem Solving


Project Outline

Introduction

How can a consulter analyse a problem?

Information

KEYsources

cause

sufficiencyimportance

nature

Introduction

Finding the problem

Recognizing the nature of the

problem

Recognizing the causes

Making solutions

Surveying the consequences

Problem analysing process

Introduction


Problem Solving


Project Outline


Employees Provident Fund (EPF)

• The Employees Provident Fund (EPF)

known as Kumpulan Wang Simpanan

Pekerja (KWSP) is a Malaysian government

agency under the Ministry of Finance.

• EPF manage compulsory savings plan and

retirement planning for legally employed

workers in Malaysia.



• 11% from employee monthly salary will

be stored in EPF account

• 12% from employer contribution to the

employee account.



To be a world-class social security

organization providing the best

retirement savings for Malaysians

VISION



To provide the best

Retirement Savings Scheme

MISSION



WITHDRAWAL:

• For retirement plan, money accumulated in an EPF

savings can only be withdrawn when members reach

50 years old that is 30%.

• Once 55 years old or older may withdraw all of their

EPF.

• Withdrawals are also possible when a member will

emigrate, becomes disabled, or requires essential

medical treatment.



TYPES OF ACCOUNTS:

• Account I: stores 70% of the monthly

contribution and withdrawal of an age 55 years

old only.

• Account II: stores 30% and permitted for down

payments or loan settlements for a member's

first house, finances for education and medical

expenses and investments.

Introduction


Problem Solving


Project Outline

Problem Solving

Finding the Problem:

1

Finding the Problem:

1•Leak out information regarding customer accounts•New staff providing mislead information to customer•Problem in handling staff during festival because many staff will go on leave•Staff making personal long distance phone calls on company accounts •The staff must attend a customer in 20 minutes time or else will affect their service level•Staff taking excessive breaks or sick days •Parking problem (outside parking are expensive, parking in EPF are limited and full)•Improper use of copy machines/computer equipment or using it for personal matter •Going back early and not achieving target. •Fraud cases (customer submitting death certificate of other people to collect money) and staff giving forgery document for housing loan.

•Leak out inform

ation regarding custo

mer accounts

•New staff p

roviding mislead inform

ation to custo

mer

•Problem in handlin

g staff d

uring fe

stival b

ecause many sta

ff will

go

on leave

•Staff making perso

nal long distance phone calls

on company

accounts

•The staff

must attend a custo

mer in 20 minutes time or else

will

affect th

eir service level

•Staff taking excessi

ve breaks or si

ck days

•Parking problem (outsid

e parking are expensive, p

arking in EPF are

limited and fu

ll)

•Improper u

se of copy m

achines/computer e

quipment or u

sing it

for

personal m

atter

•Going back early and not achieving target.

•Fraud cases (custo

mer submitti

ng death certificate of o

ther people to

collect money) and sta

ff giving fo

rgery document for h

ousing loan.

•Leak out information regarding custom

er accounts

•New staff providing mislead inform

ation to customer

•Problem in handling staff during festival because m

any staff will go

on leave

•Staff making personal long distance phone calls on com

pany

accounts

•The staff must attend a custom

er in 20 minutes tim

e or else will

affect their service level

•Staff taking excessive breaks or sick days

•Parking problem (outside parking are expensive, parking in EPF are

limited and full)

•Improper use of copy m

achines/computer equipm

ent or using it for

personal matter


•Fraud cases (customer subm

itting death certificate of other people to

collect money) and staff giving forgery docum

ent for housing loan.

•Leak out information regarding customer accounts

•New staff providing mislead information to customer

•Problem in handling staff during festival because many staff will go

on leave•Staff making personal long distance phone calls on company

accounts •The staff must attend a customer in 20 minutes time or else will

affect their service level•Staff taking excessive breaks or sick days


limited and full)•Improper use of copy machines/computer equipment or using it for

personal matter •Going back early and not achieving target.

•Fraud cases (customer submitting death certificate of other people to

collect money) and staff giving forgery document for housing loan.



•Problem in handling staff during festival because many staff will g

o

on leave

•Staff making personal long distance phone calls on company

accounts

•The staff must attend a customer in 20 minutes time or else will


•Staff taking excessive breaks or sic

k days


limited and full)

•Improper use of copy machines/computer equipment or using it for

personal matter


•Fraud cases (customer submitting death certific

ate of other people to


•Leak out inform

ation regarding customer accounts

•New

staff providing mislead inform

ation to customer

•Problem in handling staff during festival because m

any staff will go

on leave

•Staff m

aking personal

long distance

phone calls

on com

pany

accounts

•The staff m

ust attend a customer in 20 m

inutes time or else w

ill



•Parking problem (outside parking are expensive, parking in E

PF are

limited and full)

•Improper use of copy m

achines/computer equipm

ent or using it for

personal matter


•Fraud cases (customer subm

itting death certificate of other people to

collect money) and staff giving forgery docum

ent for housing loan.

•Leak out information regarding customer accounts•New staff providing mislead information to customer•Problem in handling staff during festival because many staff will go on leave•Staff making personal long distance phone calls on company accounts •The staff must attend a customer in 20 minutes time or else will affect their service level•Staff taking excessive breaks or sick days •Parking problem (outside parking are expensive, parking in EPF are limited and full)•Improper use of copy machines/computer equipment or using it for personal matter •Going back early and not achieving target. •Fraud cases (customer submitting death certificate of other people to collect money) and staff giving forgery document for housing loan.




on leave•Staff making personal long distance phone calls on company

accounts •The staff must attend a customer in 20 minutes time or else will




limited and full)•Improper use of copy machines/computer equipment or using it for

personal matter •Going back early and not achieving target.






on leave

•Staff making personal long distance phone calls on company

accounts

•The staff must attend a customer in 20 minutes time or else will




limited and full)

•Improper use of copy machines/computer equipment or using it for

personal matter




Problem Solving

Weird DelayAnd Absence

Problem Solving

Recognizing the Nature of the Problem: Person-Job Matching

-IQ test

-Interview based on a job requirement list

-ISO9000: all employees should know the rules & regulation

-Employees are being tested

2

Problem Solving

Recognizing the Nature of the Problem: Attribution Process

How often? in past

14 High Consistency

days per month

2

Problem Solving


How often? in other situation

5 High Consistency

days per month

Low Distinctiveness

2

Problem Solving


How often? other employee

5 High Consistency

employee

Low DistinctivenessLow Consensus

2

Problem Solving


How often? other employee

High ConsistencyLow Distinctiveness

Low Consensus5employee

2Internal

Attribution

Problem Solving

3 Contingencies of Reinforcement

-issue the warning letter

-discus with them

Recognizing the Causes:

Effort

Problem Solving

3Recognizing the Causes: Expectancy Theory

Performance Outcomes+ or -

-Evaluate by Performance

-Reward: Bonus Payment

-Punishment: Warning Letter

Problem Solving

3Recognizing the Causes: Equity Theory

-increasing the salary

-reducing the tasks

Problem Solving

3Recognizing the Causes: Communication

Problem Solving

3Recognizing the Causes:

What isthe mainCause ofthe Problem?

MOTIVTION

Problem Solving

4Making the Solutions:

•Make sure that the target is mutually agreed upon

•Have regular milestone checks

•Make sure that all the employees are aware of the

performance bonuses

•In case a person does fail to achieve the target, you

can implement these penalties for the same

Problem Solving

4Making the Solutions:

•Set some special rewards for punctual employees.

•Develop the face to face communications.

•Use the stronger punishments such as salary deduction.

•Set monthly dialogue between employee and employer

Introduction


Problem Solving


Project Outline


REWARD Benefits that can be achieved by the company

are better :• attendance ratio• better performance of the employee• increase in productivity .


EMPLOYEE SALARY DEDUCTION RULES

Disadvantages - employee will be not happy by

implementing the salary deduction scheme.

Moreover, employee financial problem will

increase and raise and family problem due to

insufficient of monthly income.


EMPLOYEE SALARY DEDUCTION RULES

Advantages - employees will be more serious of

attending work rather than taking leaves and

employee productivity will increase because

they tend to come work daily.


FACE TO FACE COMMUNICATION• Can reduce moral and emotional issue

between employee and employer.• It is the fastest way to solve problem in the

organization.• Form of business talks, personal favors,

promises and good understandings.


EMPLOYERS AND EMPLOYEES DIALOGUE• Can lead to a good understanding between

employers and employees.• Employees will get chance to raise their

problem directly to the employees• Problem can be solve effectively and help the

employees to understand their task and their responsibility.

be motivated …

Thank You

Present like Professionals

Created by:

Mahdi [email protected]

Organizational behaviour

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Transcript of Organizational behaviour