ASSIGNMENT GROUP

MGA 3013

ORGANIZATIONAL BEHAVIOR

INTERVIEW WITH SMALL MEDIUM-SIZED ENTERPRISE (SME)

LECTURER: DR. NORAILIS BT ABD WAHAB

MEMBER’S NAME MATRIC NO.NUR ADILA BT AYUB 1100720

MUMTAZ BT MUSTAPA 1100721

NUR FAHANA BT ZAHARI 1100730

NUR AFIQAH BT ZUKHALI 1100736

SITI AYSYAH BT ALIDAN 1100737

MARLIANA BT ASRI 1100738

NURUL ASMAA BT KASMON 1100739

NURHAFIZAH BT ABD. RAHMAN 1100748

NURULHUDA BT ABU HASSAN 1100750

NUR ATHIRAH BT ZULKIFLI 1100751

SECTION A

DEMOGRAPHIC

PROFILE

OWNERS:

1) BAUDIN BIN JAKSIS

2) MARIAH BINTI ABDUL RAZAK

Work experiences before started up the business:

Mrs Mariah started small business by open stall near at their house.

Mr. Baudin do part-time job in a number of bakeries to gain experiences how to organize and

control the business.

Reasons to be involved in business and training attended:

She said that by running this business is easy and not exhaustive. Besides that, the

operation of this business move smoothly and being organized along this 10 years.

COMPANY:

At the beginning, they started with small business. They used their own saving as their

opening capital. Their business has HALAL logo and recognized by SME Cop and MOA. In

addition, their bakery business was survived for ten years.

LOCATION:

PERNIAGAAN SRI SAMUDERA DESA (001352762-U)

(ROTI MARIA) LOT 2861, KAMPUNG SUNGAI MAHANG,

NILAI 71600, NEGERI SEMBILAN.

AGE:

2001-2011 (Ten years)

NUMBER OF EMPLOYEES:

9 employees include the owners

PRODUCTION:

Breads, pastry/puff, cakes, traditional cakes, biscuits.

ORGANIZATION STRUCTURE:

MANAGER

MARKETING DRIVER

SECTION B

DIMENSIONS

ISLAMIC WORKING VALUES

What is ‘working values’ from your point of view? Can you give example?

In my opinion, there are the most important working is value the working value. To achieving

the success in organization or business we have to apply the value ethics in working such as

responsibility, honestly, sincerely, dedication, simple, clean, discipline and co-operate. That

is a few Islamic value that we have to apply to get the perfect work. Because the product that

we produce depends on the way we are working if we do it right so it will become delicious.

For example, when I am producing any bread to customer I feel the responsible as a Muslim

and put our trust in ALLAH. So, that why I really care and beware with the material we used

in produce bread and others.

What are the differences of working values between Islamic and conventional

perspectives?

In Islamic perspectives, working values mean we did because of ALLAH as jihad like go for

war. While from conventional perspectives, they just do something because want to get a

profit itself. Here we can see the different main goals or we called it as intention when we are

working or doing between Islamic and conventional perspective. In Islamic we are not to get

profit only but we want to give a beneficial to others people around us. If not we as a Muslim

who others? However not all values in conventional we cannot use, we also can apply it but

it must suitable with our religion and also universal that all people can receive it.

How far did you practice Islamic working in your business?

First of all, as an employer, I will make sure that I can be an example or a model to them.

Because in organization to make the employee working is great the employer should

perform in their work. That was should be as a leader. For example, I show them a good

attitude like pray on the time. I also always keep remind them to pray at the time as a

Muslim. Then, I taught them to recite ‘Selawat’ before they start to do their works. Beside

the, from the terms of ethic also I care that I will train them to be a professional or skilled

employee, in the same time can apply them the Islamic value in working especially the

responsibility. That everything they are doing they should have been responsible.

What are the obstacles in practicing Islamic working values in the business?

Alhamdulillah, I did not have too much obstacles, just sometimes I didn’t get what I want,

but, just back to ALLAH. That sometimes the salary I had targeted not achieved. So, I keep

remind myself that is the task to me to do better and also it was a risk that i should taken as

a entrepreneur.

What did you expect for Islamic working values after ten years?

I want to do the best for our religion Islam and Muslim people. Nowadays, it’s quite hard to

find the halal food. Others, I also hope that all of food industry in Malaysia especially the

major one can applies the Islamic value working for their company. It will generate more

product based on “halal” that will be more secure in the future.

Quality Management from Islamic Perspective

What do you think about the qualities of management from Islamic

perspective? Which management that based on Islamic?

Mrs. Mariah: in view of mine the quality of management is to keep the aspects that bring

success to the good pleasure of God, which maintain the relationship with God, and keep

touch with the people, comply with Syariah & ethics, which we must be punctual

undisciplined. In that way, the management will be more structured and systematic. At the

same time to maximize profits within the constraints of religion. For example, I have started

working after dawn until evening. That is my daily routine, as well as the most important

thing is we need to always on time.

What are the different between management of Islam and conventional?

Mrs. Mariah: what is the difference between management of Islam and conventional by

Muslims are the Islamic management restricting more orderly and neat. But the conventional

management ore orderly as well, but the goal is not orderly other than Islam management

which they are to profit for them not for the needs of the community. We need to plan that

sets out goals, developed strategies and plans to arrange the work activity. In addition, we

also need to organize tasks to each employee with a planned manner. We also need to lead

the workers to provide motivation, among others, are to perform prayers, moral and others.

Finally, how do we control the organization, we need to look at the performance goals and

correct mistakes.

How far did you practice quality management from Islamic perspective in your

business?

Mr. Baudin: management is always put always put faith in the axial and divine as the as

goals. Management does not make a difference between material development and human

resource development, and even pet human development, particularly as the basis for the

development of spiritual materialism. The management takes into account or host capability

and also the reality of the environment in shaping the planning, organization and

management functions of the other. The management emphasizes the formation and

development of qualities managers and competent to perform the functions.

Is it any obstacles along your business are running?

Mr. Baudin: There are many obstacles in the business, mainly in terms of financial

constraints. But now we as the entrepreneur in SME field can apply for assistance from the

government to upgrade our business become more effectiveness, that complete with the

modern machine. For now on, we are in process of seeking assistance from government for

packaging machines.

What are the obstacles in practising quality management from Islamic

perspective in the business?

Mrs. Mariah: If in applying ethical values in employees Islamic so far no problems. They can

be applied from time to time. A barrier in terms of management of care often is the material

used to make bread very important that “Halal”. So, everything we must sincere and honest

in anything we are doing.

What did you expect for quality management from Islamic perspective after 10

years?

Mrs. Mariah & Mr. Baudin: we are expected to expend our management which is can get

more developed in future in food industry. That can give the best services to people

especially base on “Halal Product”. Also hope that the arrangement of management will

more effective and can achieve the goals.

Workplace Environment

What is “a good workplace environment” from your point of view? Can you

give example/s?

From their view, a good workplace environment must very comfortable, clean and good

looking. The machine for produce goods must always have clean. The employee must sure

they arrange the production in order packing, delivery, finished input and output in separate

place. So, it easy for the employee determines the production.

What are the differences of workplace environment in your business and your

best next competitor?

The differences of workplace environment in their business and the best next competitor are,

they not have yet packaging machine but their competitor has the machine. So, they packing

their production manually and take a long time. They can produce only 5000 breads per day

less than their expected. If they have packaging machine, they could be produce 10000

breads per day. But their competitor can produce more than them because they have

machine packaging and not take a long time to packing their goods.

How far did you practice a good workplace environment in your business?

They had practice a good workplace environment in their business. They had provided for

their employee a place to pray a place to rest and others. Besides that, they also make sure

the machines always clean from anything that can damage the production that makes a

person confident to buys their production. Furthermore, their services to customer who came

to the factory are good.

What are the obstacles in providing a good workplace environment in the

business?

The obstacle that the company has to face in providing a good workplace is money. The

company has problem to buy machine packaging. If they have enough money, they can buy

the machine and we can see the factory has enough equipment to produce their product.

What did you expect for workplace environment after ten years?

Their expectations for workplace environment after ten years are better than now. The

factory become more develops and the employee will increase. Now, we see that they only

produce 5000 breads per day, but after ten years they can produce more than that because

of the technological advance. The owner of the company also said they will open class for

anyone who wants to learn about their production.

Worklife balance from Islamic perspective

What is Worklife balance from your point of view? Can you give example/s?

Work life balance in my point of view is, know how to manage time wisely and know how to

differentiate between work and personal problem. Employees learn different kinds of

behavior not exclusively at the workplace, but also in private life. Since reciprocal

interactions between working life and private life occur. At the same time we need to be

professional in doing work. Manage the time work wisely, begin our work at 6.00am every

day and end the work at 5.00pm. We also practice work life balance in Islamic perspective.

Give the employees time to perform their solat on the time. Also focus on work

environments, care about the place hygiene and the workers personal care. Suggest

facilitating environmentally friendly behavior in both life domains. The concept offers

chances not only for the environment, but also for the company and its employees by

increasing, for example, work motivation and job retention. However, challenges like

employees’ reactance to allow corporate influence on private life need to be addressed.

What are the differences of workife balance between Islamic and Conventional

perspectives?

Worklife balance from Islamic perspective is to feel responsible to make things clean such as

halal product and high discipline to maintain success. From Conventional perspective it

based on money concern to achieve as the result and do not care about the halal product

How far did you practice workife balance from Islamic perspective your

business?

I made 100% practice worklife balance from Islamic perspective in my business. I provide a

comfortable place for prayer, the cleanliness of the place that always looks good. For

example, the employee must wear hijab and I had provide slippers, glovers, toilet outside of

the workplace to ensure that food is not contaminated and wake up and also maintain a

good atmosphere.

What are the obstacles in practising worklife balance from Islamic perspective

in the business?

Obstacles in practising worklife balance from Islamic perspective in their business only when

they had a new foreigner employee from Indonesia who are muslim but do not practise the

Islamic life. For example, she not wear hijab and colour her hair, not prayer and

undisciplined. So, they had to develop their new employee from the beginning because they

practise the worklife balance from Islamic perspective.

What did you expert for worklife balance from Islamic perspective after ten

year?

They hope that their business will be more excellent and practise all of the Islamic

perspective in all aspect in the next ten year.

INTERVIEW WITH EMPLOYEES:

Mostly the employee of “Maria Roti” is foreigner where all of them are comes from Indonesia.

Their Malay language is not fluently also in English. But they still given good co-operate

when we’re interview them. First employee,

STUDENT: Excuse me, may I interrupt you?

EMPLOYEE A: Yes, You can.

STUDENT: What is your name? How long have you been work in this company?

EMPLOYEE A: My name is Fatimah. I have work here for two years.

STUDENT: What is your opinion regarding work life environment in this company?

EMPLOYEE A: In my opinion, I am very happy by doing this job. I got a lot of experiences

from this job. Mrs Mariah and Mr Baudin treat us like their family and teach us about Islamic

values.

STUDENT: it’s good! What is your plan in future?

EMPLOYEE A: I think I can open my own bakery shop in my village at Indonesia.

STUDENT: It’s good idea. I hope you can achieve your dream. Thank you.

Second’s employee,

STUDENT: Hi! What is your name?

EMPLOYEE B: My name is Zuraida.

STUDENT: What is your feeling by working in this company?

EMPLOYEE B: I am very lucky and feel very happy in my job. Sometime I miss my family at

hometown but here, I live with Puan Mariah families closely. So, I feel comfortable with them.

STUDENT: You are right. How about your family?

EMPLOYEE B: My family at Indonesia. I work here to support my family. So, I will boost

myself to create quality production.

STUDENT: it’s great. Thank you. See you again.

SUMMARY

From the interview I would conclude that the owner of the company had successfully

practice the Islamic working value with their employee. Besides that, the owner also practice

quality management from Islamic prospective which is they can divide time for praying and

working. They can manage smoothly. On the other hand, they provide good workplace

environment to attract the customer buy their product. They also practice work life balance

from Islamic prospective in their business. From practicing this method they lastly get

produce the halal product.

(ADILA BT AYUB)

For the conclusion, I would like to thank to the owner of this company for giving us

opportunity to complete our tasks. I would proud to the owner because they willing to

produce the halal product because a sense of responsibility for the Muslims. Besides that,

they are also practice the Islamic value and quality management from the Islamic

perspective in their business. Apart from that, they provide a good and suitable workplace

environment for their employee to do their job to produce the halal product. They are also

practice 100% worklife balance from Islamic perspective in their business.

(MUMTAZ BT MUSTAPA)

From the past interview with the owner of “Roti Maria”, I can make a conclusion

that Islamic Management emphasizes the material and the spiritual aspects. It contains

which are the work value and surrounding. The model or theory created by the west is

acceptable as long as not contra to the laws. So, the entrepreneur is allowed to apply it as

long as it’s acceptable in Islamic way. Reason to act describes the revelation and rejects the

contras. The ultimate objective is achieving the love of Allah. Hence, the owner of “Roti

Maria” should be emulated as a successful entrepreneur.

(NUR FAHANA BT ZAHARI)

From our interview, we know that the enterprise had practice Islamic values in their

business. They had provided Halal food and had concern what the ingredients is. They also

had high quality management from Islamic perspective. Their workplace environments are

comfortable and clean. Then, they also provided to their employee a place to pray. Besides

that, they also had practice Islamic worklife balance in their life. From this interview, I would

conclude that they had practice Islamic working values in their business.

(SITI AYSYAH BINTI ALIDAN)

Praises be to ALLAH that we had finish our assignment for this subject. We were

interviewed the owner for one of the SME corporation in Negeri Sembilan. It was named as

‘Roti Maria’. This business was run by a husband and wife, Mr. Baudin and Mrs. Mariah. The

main product of this company is breads and pastries. They have 7 employees include them.

Most of their employees are Indonesian. From our observation and their explanation,

employees from Indonesian are better than Malaysian. The Indonesian workers are more

responsible in their works. Mr. Baudin and Mrs. Mariah are using Islamic working values in

their business. They always remind their workers to pray at the time. We are very while

interviewing them, they entertain us kindly. We really appreciate their best cooperation.

(MARLIANA BT MOHD ASRI)

For my group we have interview an SME company which is ROTI Maria bakery. The

companies practice the Islamic working value, the quality management from Islamic

perspective and try to balance their work life with work. Work is one of the many activities in

human life. Every individual has their own distinctive deduction of work and the need to

work. Some work to increase possessions and wealth or acquire recognition and self-

respect. From the Islamic perspective the main important is not the profit but the

responsibility to other. While others work to obtain lawful earnings with the sincerity to attain

God’s pleasure but generally each individual work to support themselves and their livelihood.

The concept of work according to the Islamic teaching is considered a noble effort because it

is aimed to support one’s living by acquiring lawful earnings permitted by Islamic law. Islam

encourages work because a person who through hard work seeks God’s bounty is most

highly praised, compared to those who merely begin. The motivation factor to work has

strong correlation with Islamic teachings. Simultaneously, proactive measures should be

taken by arranging activities or training that can increase the understanding of Islamic work

ethics among employees because it influences satisfaction and consequently satisfied

employees function more efficiently and effectively.

(NURUL ASMAA BINTI KASMON)

First of all, I am really appreciated Mrs. Mariah and Mr. Baudin who are owners

Perniagaan Sri Samudera Desa. They greet us with a good and also give a good

cooperation to us. They produce a variety of breads, cakes, pastry/puff, biscuits and

traditional cakes. During interview session, Mrs. Mariah is humble person. She explains us

about her business without a sense of pride. She used Islamic working values in her

business by encourage her employees to start job by recite do’a and selawat. The owners

used good materials to create quality production and satisfied customers. Their company

also accepts practical students to gain more knowledge. Besides that, their company

operation move smoothly along this ten years. The couple of Mr. Baudin and Mrs. Mariah

work hard to survive and manage their company properly. In the other hand, this task

improve our soft skills like communication skill by interview the owners of company and also

teach us how to make the best decision. Meanwhile, all of ten members in my group give full

cooperation to complete this task successfully. Although in large group, but we make

segregation of duties to collect and combine bombastic ideas. Moreover, we gain more

knowledge how to start business and how to manage it. Roti maria are soft and delicious, so

it is not strange if people like to buy and be loyal customers. As conclusion, the government

should give more opportunities to SME Company to going further. The government should

give more provision to SME Company and provide more training session to them. So, it will

increase Malaysian Economy.

(NUR AFIQAH BT ZUKHALI)

From our interview with the owner of “Roti Maria”, what I can conclude are the owner or

Madam Mariah Binti Abdul Razak make the bread with the Islamic way and she stress on

the perfection of the bread. So, she make sure her workers follow the rules and practises the

Islamic ways such as say “Bismillahirahmanirrahim” before they make the bread and perform

the pray even they are busy anyway. At last, I know one day this bread can be successful

and popular bread in the future.

(NURULHUDA BINTI ABU HASSAN)

At 28 November, our groups have done some interviewed with small medium-sized

(SME) enterprise at Roti Maria Bakery. In my opinion, Roti Maria Company has a lot

succeeded in their business. It is because, they have a lot of improved by doing their

business from the beginning until now. Firstly, they have started with a small business and

until now they have their own bakery shop. Then, they also practice the Islamic working

value in their business and they make it as the important thing to make their business

running smoothly and be more succeeded in the future. In my opinion, Roti Maria bakery is a

good shop and they also take care about the workplace environment to their workers and

their product. It is because; they make sure that their workers must do the compulsory thing

first before start their work. For example is about the prayers, cleaning and the others. Their

entire workers are Muslims. As a conclusion, I think Roti Maria bakery has a bright future

ahead.

(NUR HAFIZAH BT ABD. RAHMAN)

The thing that I can view from this interview that Mrs. Maria is a good leader and also

able to manage her employee well. She also manages her business with Islamic way. She

said the Islamic view of nature has its roots in the Quran, the very word of God and the basis

of Islam. The following passages from the Quran illustrate the relationship between nature

and man and how this relationship inspires Muslim scholars to study natural phenomenon, in

order to understand God. Otherwise the Western view of nature that emerged after the

Scientific Revolution was that “no footprints of the divine can be discerned in the sands of

the natural world”.

(NUR ATHIRAH BT ZULKIFLI)

What I can see from the SME is they are using Islamic working values in their business. I

really respect the owner. They will ensure that their employees recite ‘Bismillah’ before they

start their work. The employees also must pray at the time. The owner, En. Baudin and Pn.

Mariah said that they do this business because of Allah. They want the muslim people get

the halal food that are difficult to find nowadays. They feel like they are jihad for Islam. May

Allah bless their good intention.