Organisation and Management in the Networked Era … a DMR Consulting perspective 30th October 2001.

Organisation and Management in the Networked Era

… a DMR Consulting

perspective

30th October 2001

ConfidentialDMR Consulting Group Inc.

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Canada (22%)United States (47%)

Asia-Pacific (12%)Europe (19%)

Who are DMR Consulting?

2000 revenues over US$950 million Close to 10,000 professionals worldwide in 63

offices Ranks among the top 20 IT Services firms in the

world

Delivery Services (43%)

ConsultingServices (15%)

Application PortfolioManagement Services (42%)

(Outsourcing, Euro)


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Who does business with us ?

Among many others……..


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The Increasing Impact of Change

Volume

Volume

Momentum

Momentum

ComplexityComplexity

The combinedeffect produces ahighly turbulentwork environment

Past TIME Today

AC

CE

LE

RA

TIO

N


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ProjectA

ProjectB

ProjectC

ProjectD

ProjectE

Social and Economic Change

Business Strategy

People

Technology

Orgainsational Culture

Forces shaping Organisations


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Organisational Paradigms

New Methods

New Systems

New Behaviors

New Beliefs

New Assumptions

Methods

Systems

Behaviors

Beliefs

Assumptions

STABILITY CRISIS

FIXES

PRO

GR

ESS

RENEWAL

DE

CA

Y

TIME

PE

RF

OR

MA

NC

E


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Organizational Future Shock

ProjectA

ProjectB

ProjectC

ProjectD

ProjectE

An organisational solution to balance the forces at play

The leadership puzzleDMR’s Home Office

ProjectA

ProjectB

ProjectC

ProjectD

ProjectE

Social and Economic Change

Business Strategy

People

Technology

Orgainsational Culture


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Offsite teamsOffsite teams

Economic Economic growthgrowth

Labour Labour costscosts

Work/life Work/life balancebalance

Stress within Stress within the workplacethe workplace

Staff Staff DiversityDiversity

Challenges facing People Managers 2000

People Managers

Staff RetentionStaff Retention


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Offsite teamsOffsite teams

Economic Economic slowdownslowdown

Reducing Reducing RevenuesRevenues

Work/life Work/life balancebalance

Stress within Stress within the workplacethe workplace

Staff Staff DiversityDiversity

Challenges facing People Managers 2001

People Managers

Staff ReductionsStaff Reductions


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High DemandHigh Demand

Low Social Low Social SupportSupport

TightTightDeadlinesDeadlines

High EffortHigh Effort

Low RewardLow Reward

Insufficient Insufficient

Recovery TimeRecovery Time

Low Low ControlControl

Challenges facing Employees

Employee

Poor Environment FitPoor Environment Fit

The Stress Factor !!The Stress Factor !!


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Challenges within the Consulting Environment

Complexity of the business Multiple career paths Socialisation challenges: offsite employees Managing offsite teams Rapid change, constant change Employee developmental demands Lack of control of organisational variables

on customer sites


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What do DMR want for our employees?

Challenging work environment Strong connection with the company Opportunity for personal growth Sense of belonging Professional development Recognition and reward for contribution Recognition of work-life balance Respect


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The DMR Solution….a holistic view

The creation of an entity called Home Office:

Connection to the organisation Traditional HR role: Hygiene factors Career Management: Motivators Employee Feedback mechanisms Employee Development Linked systems (Performance Appraisal, Career Path Planning, Training &

Development, Compensation & Benefits)


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Work Environment

Work Conditions

Work Content

Growth and Advancement

• Multiple Career Paths

•Technical and Managerial

•Career Management and mentoring

•Personal Development


• Multiple Career Paths

•Technical and Managerial

•Career Management and mentoring

•Personal Development

Work Content

•Assignments

•Knowledge Access

•Achievement and recognition

•Appraisal

Work Content

•Assignments

•Knowledge Access

•Achievement and recognition

•Appraisal

The Organisation

•Culture and Values

•Socialisation

•Individual Fit

•Interpersonal Relations

The Organisation

•Culture and Values

•Socialisation

•Individual Fit

•Interpersonal Relations

Work Conditions

•Comp & Benefits

•HR Policies

•Fairness & Equity

Work Conditions

•Comp & Benefits

•HR Policies

•Fairness & Equity

Work Environment

•Health & Safety•Ergonomics•Work Space

Work Environment

•Health & Safety•Ergonomics•Work Space

Putting People First

Meeting Employee Needs


The Organisation


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Career Management

CompensationCareer

Development Plan

Career Development

Through Career Paths

Contribution andperformance

Assignments

Business Opportunities

Career Management is the organisational glue that links employee and business needs, supported by HR processes

HR Support


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Career Management Processes

Career DevelopmentPlan

Day OneOrientation

New EmployeeSeminar

Annual Processes

AssignmentProcesses

Assignment Briefings

Assignment Review

CompensationReview

Performance Appraisal

Integration andOrientation Processes

Career Management Processes for evaluation based on employee’s achievements:- Assignment review- Annual reviewand on goals:- Assignment Briefings Document- Career Development Plan


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The Role of the Career Manager

The connectionbetween DMRand the employee

A career advisor for the employee’s career development

Oversees orientation and integration of

the new employee

Works, together with the employee, in

developing their career development

plan

Contributes to identifying assignments

providing career opportunities

Performs performance appraisal of

contribution and recommends reward

Is regularly in contact

Career Manager


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The Role of the Employee

Employee

Has the responsibility, is the architect and builder of their career

Develops their career plan

Prepares Assignment Briefings together

with Project Manager

Participates actively in assignment and

annual reviews

Drives the process and makes it work for

them

Take ownership


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Career Management Timeline

24 Mths

PerformanceAppraisal

CompensationReview (BPM)

Day OneOrientation

StartDate

1stCareer

DevelopmentPlan

1stReview

(After 6 Months)

0 12 Mths

PerformanceAppraisalCovering 12 months

1st CompensationReview

Career Development Plan (update)

Assignment Processes

Ongoing Career Discussions

Quarterly Reviews

3 Mths 6 Mths 9 Mths 3 Mths 6 Mths 9 Mths

Quarterly Reviews

Lots to do !!


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Back to Basics

What’s it all about ?

PeoplePeople

The only asset of the consulting business

Meeting the challenges of the networked age is still about...

Putting People FirstPutting People First

www.dmr.com

Organisation and Management in the Networked Era … a DMR Consulting perspective 30th October 2001.

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Transcript of Organisation and Management in the Networked Era … a DMR Consulting perspective 30th October 2001.