SYNOPSIS

ON

Effect of Work Environment on Job Satisfaction

Submitted To Submitted byDr. Purva Kansal Neha GuptaUBS, PU Pankaj Yadav

Sahil Arora

MBA-B

Table of Contents1. Introduction………………………………………………………………………2

2. Research Objectives………………………………………………………………2

3. Variables..................................................................................................................2

4. Hypothesis………………………………………………………………………....3

5. Conceptual Model………………………………………………….………...……5

6. Research Methodology…………………………………………………………….5

a. Research Design……………………………………...……………………6

b. Sampling…………………………………….……………………………..6

c. Data Collection…………………………..………………………………………7

7. Data Analysis………………………………………………………………………98. References………………………………………………………………………….10

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1. INTRODUCTION

Attitudes are evaluative statements-either favourable or unfavourable, about objects, people or event. When people speak about employee attitudes they usually mean, Job Satisfaction, which describes a positive feeling about a job resulting from an evaluation of its characteristics. Job satisfaction is positively related to job performance, citizenship behaviour and customer satisfaction and inversely related to absenteeism, turnover and workplace deviation.

Work environment mean everything that forms part of employees’ involvement with the work itself, such as the relationship with co-workers and supervisors, organisational culture, room for personal development etc. It affects an employee both physiologically and psychologically. Physical, mental and social conditions within a workplace play a major role in influencing the level of job satisfaction and commitment of an employee.

Need for the study:

Environmental factors contribute to employees’ productivity, quality of output and turnover. Unhealthy, depressing and unsafe work environment leads to job dissatisfaction and eventually low productivity. Everyday an individual, be it a male or female, a worker or an executive, a Technician or a Manager, First level employee or a CEO, has to make decisions at each step of his/her daily routine and these decisions are affected by work environment. This in turn affects their thought process and eventually their job performance. So, it is important to study various work environment characteristics and how they impact employee attitudes which leads to job satisfaction.

2. RESEARCH OBJECTIVES

The objective of the proposed research is to study the impact of work environment characteristics like personal significance, supervisory relationship and employee freedom on the level job satisfaction among employees and its relationship with demographic factors.

3. VARIABLES

DEPENDENT VARIABLES:

Job Satisfaction

INDEPENDENT VARIABLES:

Work Environment

Personal Significance Supervisory Relationship

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Employee Freedom

4. HYPOTHESIS

H1: There is a positive relationship between various demographic factors and job satisfaction.

H2: There is a positive and significant relationship between work environment and job satisfaction.

H2a: There is a positive and significant relationship between personal significance of employee and job satisfaction.

H2b: There is a positive and significant relationship between supervisory relationship and job satisfaction.

H2c: There is a positive and significant relationship between employee freedom and job satisfaction

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OBJECTIVES HYPOTHESIS DEPENDENT VARIABLES

INDEPENDENT VARIABLES

To study the relationship between various demographic factors and job satisfaction

To study the impact of work environment characteristics on job satisfaction.

H1: Positive relationship exists between demographic factors and decision making quality

H2: There is a positive and significant relationship between service quality and job satisfaction.H2a: There is a positive and significant relationship between personal significance and job satisfaction.H2b: There is a positive and significant relationship between supervisory relationship and job satisfaction.H2c: There is a positive and significant relationship between employee freedom and job satisfaction.

Job Satisfaction

Job Satisfaction

Demographic Factors Age Gender Education Income

Work Environment Personal

Significance Supervisory

relationship Employee Freedom

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5. CONCEPTUAL MODEL

6. RESEARCH METHODOLOGY

RESEARCH DESIGN:

The research design used would be Descriptive Design. Survey research method (Questionnaire) would be used for research design.

SAMPLING PROCEDURE:

Unit of Population : Individuals

Sampling Unit : Employees of Food Service Industry

Sample Size : 150

Extent : Chandigarh, Panchkula, Mohali and Zirakpur

Sampling Technique : Simple Random Sampling

Data Collection Method: Questionnaire

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Work Environment Job Satisfaction

Employee Freedom Independent

VariableDependent Variable

Supervisory Relationship

Personal Significance

AGE

GENDEREDUCATIONINCOME

DATA COLLECTION:

(a) INSTRUMENTS:Work Environment: Research done by Dennis M. Daley, Humanistic Management and organisational Success: The effect of Job and Work Environment Characteristics on Organisational Effectiveness, Public Responsiveness, and Job Satisfaction. The survey questionnaire used in this study contained items drawn from those used in the Federal Employees Attitude Survey (1980). Job Satisfaction: Wood, Chonko and Hunt 1986.

(b) SCALES: Likert’s scale will be used to get the questionnaires filled. It is a psychometric scale. When responding to a Likert questionnaire item, respondents specify their level of agreement or disagreement on a symmetric agree/disagree scale for a series of statements.The Likert’s scale is the sum of responses on several Likert items. The format of a typical 5 level Likert item:

Strongly Disagree Disagree Neutral Agree Strongly Agree

Variables Questionnaire Dimensions of Item

Items Annexure

Job Satisfaction

Wood, Chonko and Hunt 1986

Satisfaction With Information

I am Satisfied with the Information I receive from my superior about my job performance.

I receive enough information from my supervisor about my performance.

I receive enough feedback from my supervisors on how well I am doing.

There is enough opportunity in my job to find out how I am doing.

William O. Bearden and Richard G.Netemeyer. Handbook Of Marketing Scales. SecondEdition.New Delhi:SAGE Publisher,1999.

Satisfaction I am satisfied with

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With Variety

the variety of activities my job offers.

I am satisfied with the freedom I have to do what I want on the job.

I am satisfied with the opportunities my job provides me to interact with others.

There is enough variety in my job.

I have enough freedom to do what I want in my job.

My job has enough opportunities for independent thought and action.

Satisfaction With Closure

I am satisfied with the opportunities my job gives me to complete tasks from beginning to end.

My job has enough opportunity to complete the work I start.

Satisfaction With Pay

I am satisfied with the pay I receive for my job

I am satisfied with the security my job provides me.

Work Environment

Dennis M. Daley

Personal Significance

The work I do on my job is meaningful to me.

Doing my job well gives me a feeling that I have accomplished something worthwhile.

Dennis M. Daley,Humanistic Management and organisational Success: The effect of Job and Work Environment Characteristics on Organisational Effectiveness, Public

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The things I do on my job are important to me.

Responsiveness, and Job Satisfaction.

SupervisoryRelationship

My job duties are clearly defined by my supervisor.

My supervisor sets clear goals for me in my present job.

EmployeeFreedom

My job gives me opportunity to use my own judgement and initiative (Technical).

I have great deal of say over what has to be done on my job(Job management).

I have great deal of say over decisions concerning my job(Institutional).

Demographic factors

Age 18-24 25-34 35-44 45 and above

Gender Male Female

Education High school Graduation Post-Graduation

Annual Income

Below 1 lac 1-3 lac 3-5 lac 5 lac and above

DATA ANALYSIS

Hypothesis Data Analysis Tools Part Questionnaire

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The objective of the proposed study is to show that relationship exists between Demographic Factors and job satisfaction.

Chi square test

PART-A

The objective of the proposed study is to show that Personal Significance is positively related with job satisfaction.

Correlation Analysis

PART-BThe objective of the proposed study is to show that Supervisory relationship is positively related with job satisfaction.

Correlation Analysis

The objective of the proposed study is to show that Employee freedom is positively related with job satisfaction.

Correlation Analysis

REFERENCES

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Dennis M. Daley , Humanistic Management and organisational Success: The effect of Job and Work Environment Characteristics on Organisational Effectiveness, Public Responsiveness, and Job Satisfaction, Proquest Database.

William O. Bearden and Richard G.Netemeyer. Handbook Of Marketing Scales. SecondEdition,New Delhi: SAGE Publisher,1999.

Bartle, S.A., Dansby, M.R.,D. Landis and R.M. McIntyre (2002) “The Effect of Equal Opportunity Fairness Attitudes on Job Satisfaction, Organizational Commitment, and Perceived Work Group Efficacy” Military Psychology Vol.14, No.4, pp.299-319.

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