Orange in MEA_May 2015

May 2015

welcome to planet local

Middle East & Africa

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the diverse group of countries in

this region is often associated

with strategic, political and

cultural sensitivities

in the Middle East, markets are

opening up to competition and

liberalizing approach to services

such as VoIP, as well as

investing in infrastructure and

communications backbone

in Africa, frontier and emerging

markets represent regions of

rapid economic growth and

urbanization

reliable telecommunications

support is fundamental for any

multinational entering the region

key characteristics for

business in MEA

Orange Business Services in Middle East & Africa 2

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challenges for business in MEA

Orange Business Services in Middle East & Africa

terrestrial solutions

are limited

fragmented standards levels of

service

sheer size of the region

reliability of power

patchwork of providers

long lead times local delivery

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addressing those challenges


we’ve been here since 1949

we have a strong brand

the only strong geographical

player with the network assets to deliver connectivity and IT services

working with top MNCs

72% of them are customers

more than

2,000 employees in all vertical sectors

mining | oil and gas | finance | govt

eight sales offices

helping you win in MEA: how we support your business

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we are unique, as we’re with you end-to-end


secure networks

and global

infrastructure

meeting your business needs

overcoming your IT challenges

at the heart

of new

digital uses

innovation foresight with

our Orange Labs

global/local

capabilities along

with expert people

Orange Business Services, your trusted partner for your digital transformation

orchestrate operate optimize

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we are the trusted

partner for your digital

transformation

your business

bringing you the

flexibility of

cloud

infrastructure

leveraging applications

for your business performance

the best

connectivity,

wherever

you need it

providing your

employees

with smart and

mobile ways of

working

with full security

differentiated

customer

experience


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a solutions portfolio that

meets the digitalization

challenges of your

business

Secure Gateway

Flexible Identity

Unified Defense

Mobile SSL

your business

differentiated

customer

experience

Business Everywhere

Flexible Workspace

Open Videopresence

Office Together

Business Together

Business Talk

Contact Managed Access

Managed Contact Center

Flexible Contact Center

M2M solutions

Flux Vision

NFC service center

vertical solutions

Flexible Computing

Flexible Storage

Mutualized hosting

Dedicated server hosting

Business VPN

Business Internet

Business Ethernet

Business VPN Galerie

Network Boost

3G, 4G, fiber

content delivery network solutions

Managed LAN


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top references

Orange Business Services


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trusted partner

for businesses in the region

Orange Business Services is a trusted partner to many businesses in MEA offering:

reliable core network including high speed and satellite, securing your data

consulting services to listen to your needs

business continuity in times of crisis

local expertise and resources

work closely with you to assess feasibility and risks

smart cities solutions in Gulf countries

infrastructure and cloud computing solutions

voice and CRM solutions

unified communications/video solutions, telepresence integration services

contact center solutions


helping you win in MEA: our regional strength

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Orange resources in Middle East and Africa


specific areas of knowledge vertical expertise: MoFAs, smart cities in Gulf

countries, e-health (Orange affiliates), SFO

innovation in Africa for African markets: e-health, m-payment (Orange Money Skills Center in Bamako) M2M, mobile TV

Orange affiliates solutions: mobile, fixed voice, domestic data, integration services (in some countries only)

22 sales

55 pre-sales and consultants

110 CS&O

1,600 in two MSCs

136 PoPs MPLS VPN and value-added service

nine countries Orange Business Services sales office

40 countries Business VPN terrestrial coverage

18 affiliates

people

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our Middle East and Africa strategy

focused on six main markets


Morocco

focus on French MNCs

Turkey

focus on telecomms

operators and enterprise market

South Africa

focus on MNCs segments

Qatar

focus on smart cities and

infrastructure projects and multinational companies

focus on smart cities and

infrastructure projects

develop enterprises

market

Saudi Arabia

develop enterprises

market

UAE

we deliver solutions across the Africa and Middle

East continent from these six “hub” countries

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foundations and initiatives in the Ivory Coast, Cameroon, Senegal,

Jordan and Mali

we work to improve daily life in countries where communities are

underserved in areas like banking and healthcare: by leveraging

technical innovations to advance financial services, public healthcare

systems and patient care

supporting local communities

e-health, m-payment, M2M, mobile TV


Orange Labs in Cairo,

R&D for tomorrow’s

products and services

major customer

service centers in

Cairo and Mauritius

Orange money

skills center in

Bamako

technocenter team dedicated to

emerging markets in Amman

solar-powered mobile

base stations in Africa

helping you win in MEA: our infrastructure

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well established network and IT infrastructure

in the Middle East and Africa


Orange Group participation and investment power in all major broadband infrastructure projects

an international fully resilient network

our local field services control the quality of delivery down to the last mile

in-country coverage is extended, when needed, with the best end-to-end quality of service at the best price

terrestrial coverage in 40 countries

900 VSATs implemented in MEA

synergy program with our 18 Orange affiliates

partner ecosystem with new partnerships to complement our own assets

30% of the group’s international investments are in Africa and Middle East

2,000+ Orange Business Services people in Middle East and Africa

6,000+ Orange Business Services data connections

18 affiliates

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deploying network and IT infrastructure

to and within the Middle East


a unique network infrastructure for regional

and global enterprise customers

fully-owned MPLS

backbone with

in-country nodes

best connectivity

to Europe, Asia

and Africa

full cable diversity,

Orange co-funding the

main cables

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network and IT infrastructure

diversified routes in Africa


Eastern Africa has

gained diversity and

direct routes to Asia

diversity is obtained by mixing

techniques, cables and landing

stations where possible

ACE connects new

countries and adds

diversity on the West

helping you win in MEA: our people

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a global presence and local involvement…


international coordination

centralized processes

local autonomy

regional pre-sales and sales teams

standard portfolio

local adaptation

local partnership management

customer service and operations managed centrally and locally

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…with the right skills, certifications and procedures for the task


our teams

more than 800 professionals holding

ITIL Foundation certification at Orange

20 ITIL specialists and/or service

managers (with ISO/IEC 20000 Auditor

certification)

over 250 representatives available at

group level to help clients to optimize

their infrastructures

our methodology and approach

consistent certificates around the world

certification project managed step

by step

e-learning sessions on ISO 20000

and ITIL available to all our employees

ISAE 3402 certification serving a

technical environment in line with the

market’s top hosting standards

ISO 9001 certification for quality

management (2011)

ISO 20000 certification (ITIL) for IT

service management (2011)

ISO 27001 certification for information

security management (2011)

total ITIL compliance certifications

Orange is one of the top five partners to employ

certified outsourcing professionals

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two of our five major service centers are in Africa


Mauritius MSC

300 employees

among other activities:

– telephony support to 60 major French accounts

– mobility services to 4,500 customers

– supporting 66 telepresence rooms

– IT support services

Egypt MSC

1,370+ employees

24/7 customer support operations in 15 languages

activities in network, telephony and IT

– global support for IP problems, VSAT and

Business Everywhere

– Avaya and Cisco second- and third-level support

– dedicated service desks for large clients

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“Top Employer Europe 2014”

Mobistar (Belgium)

Orange (Spain, France, Poland,

Romania, Slovakia, Moldova, Armenia)

Orange Business Services (United

Kingdom) played a part in securing

this European certification

“Top Employer India Africa 2014” in addition to the certifications already

achieved by Orange Business Services in

Africa and India. This achievement makes

Orange one of the few top employers

across three continents


was named as one of the

“Best Workplaces for

Commuters” in 2012 in

the United States


was recognized as a

“Great Place to Work” in Rio de Janeiro, Brazil

a top employer


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some of our people


Shaldon Naidoo

Wadad Zarzour

Samer Yamak

Spyros Salpeas

Adam Dodo

Oguz Ozel

Isabelle Lurquin

Philippe Koebel

Laurent Marini

Giorgio Heiman

Zaki ElKhoury

Yannick Decaux

Brigitte Nasr

Mouad El Fazziki

Muge Cenan

Bernard Collonnier

Dorne Lovegrove

Osama Shawky

Mark McCallum

Thabo Mpepele

Mickael Ghossein

Yasemin Akin

Lele Ndlovu

Vanina Nguyen

helping you win in MEA: our customers

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our customers


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our customers

AngloGold Ashanti chose Orange for IP VPN,

managed Internet and security, video conferencing,

voice and cloud services

AngloGold Ashanti is the third largest global producer

of gold with market capitalization >$15B and is

headquartered in Johannesburg, South Africa

Ecobank is the leading pan-African bank

headquartered in Togo with operations in 34

countries with a focus on Middle Africa, the fastest-

growing and significantly under-banked region

Ecobank chose Orange for DC rollout, UCC and

IPCC services to improve services availability and

customer experience


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Cotecna improves vehicle monitoring,

security and goods traceability in Africa

thanks to machine-to-machine

Swiss company; world-leading trade inspection, security and

certification company for over 35 years

headquartered in Geneva;120+ offices; 4,000 employees


business benefits

on-board devices identify exact vehicle location and aid registration

customs officers have real-time status updates – location, time, incident, alarm alert

more driver safety

less goods lost in transit

Orange solution

M2M advanced fleet management solution

customer challenges

security of goods in transit is a top priority

all journeys must be fully monitored and registered at each stop en route

driver security is an issue due to poor communication between offices and vehicle staff

drivers need easy-to-use/ accessible alarm in the event of an incident

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our customers

real estate

Saudi Arabia ITCC financial

district

Solidere Beirut new downtown

district


supporting the investment company to design the

ICT infrastructure of its future financial district located

in Riyadh

the project is offering a state-of-the-art ICT platform,

data center and services in order to address the

specific IT needs of financial companies and

institutions

collaborating with Solidere to design, build and

operate ICT services of the new downtown Beirut,

spread over 191 hectares

Solidere is offering state-of-the-art IPTV services to

its residents; this service is fully managed and

operated by Orange Business Services

helping you win in MEA: what the analysts say

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Orange recognized as a leading service provider in MEA


World Communication Awards: Best Enterprise Service

(hybrid network), Best Cloud Service, Best Global

Operator, Best New Business Service, Best SME Service

and User’s Choice

IDC – leader African global services market

Frost & Sullivan – 2014 African Telecommunications

Company of the Year

Gartner – Leaders Quadrant for Unified Communications

as a Service, Multiregional

Vertical Systems Group 2014 – Leader Global Provider

Ethernet Services

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Orange Business Services strategy

in the Middle East building a basis for success


This IDC event flash examines the business priorities of Orange Business Services in the Middle East for 2013 and beyond. IDC believes that:

“Orange’s strong local presence and service delivery partnerships, coupled with extensive network infrastructure, will be key differentiating factors that could help the company stay ahead of the competition […] to achieve this, Orange Business Services has undertaken the following initiatives to run through 2013, in line with the adaptation phase of its Conquest 2015 plan:

leveraging network infrastructure, etc.

expanding regional presence, etc.

partnerships for service delivery, etc.

focus on select verticals, etc.

With the above strategy in place, Orange Business Services seems to be on the right path, as these initiatives will provide a platform for growth as the group enters the next phase of its strategic plan in 2014, which aims to capitalize upon the investments made during the adaptation phase.

Orange Business Services already has a strong M2M portfolio. To further tap into this opportunity, it has also created a joint venture – called “m2o city” – with the French utility company, Veolia Water […] IDC believes that the growth prospects […] are positive.

[…] Orange Business Services focus is on the key markets of the UAE, Saudi Arabia and Qatar, with the greatest opportunities (outside the public sector) being within the finance vertical and oil and gas conglomerates […] IDC believes Orange Business Services has put in place the right mix of network infrastructure and services portfolio to overcome these challenges and pave the way for continued success in the Middle East.”

source: Orange Business Services strategy in the Middle East: building a basis for success, by Paul Black, Abhinav Purohit, Bhanu Chaddha

March 2013, #CEMA19456, volume: 1

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Orange Business Services targets strong

growth in the Middle East and Africa with

new affiliate partnerships


IDC believes:

“Orange Business Services currently has a strong customer base in MEA, including strategic

relationships with multinational organizations and entities focusing on smart cities.

Orange Business Services will enjoy strong growth as it expands its offerings in cloud and security

services.

Orange Business Services holistic approach to delivering security services is unique.

Orange Business Services strong partnerships and extensive coverage across the region will help it to

maintain a competitive position in the market as it expands its customer base.

Orange Business Services has strong brand recall in Africa […] coupled with its strong services portfolio,

this puts Orange Business Services in a unique position to engage customers in addressing their

strategic requirements and collaborating with them in a long-term partnership.

Given its strong solutions for the public sector and smart cities, IDC believes that

Orange Business Services is in a position to strengthen its partnerships with government organizations

and authorities of smart cities to deliver connected IT services.

With large-scale infrastructure projects underway in the Middle East and many robust economies in

emerging Africa, Orange Business Services is well positioned to capture opportunities.”

source: Omar Saleem – IDC, “Orange Business Services targets strong growth in the Middle East and Africa with new affiliate partnerships,” March 2013

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Orange looks to Middle East and Africa

for growth


“Orange has achieved impressive performance in Middle East and Africa region

with a strong presence in the mobile and enterprise markets.

Orange differentiates itself from its rivals in how it executes its strategy […] it has

focused on expanding its presence through acquisitions and gaining control

over existing operations through stake enhancement […] and focusing on value

added services to complement mobile offerings.

Orange was one of the first operators to explore enterprise opportunities in MEA

and continue to focus on driving growth by capitalizing on the economic

prospects in the region, etc.”

source: Sirish Kumar Pammi – Ovum, “Orange looks to Middle East and Africa for growth,” June 2012

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source: Roz Roseboro – Analysys Mason, “infrastructure investment and partnerships are driving enterprise connectivity services in Africa,” June 2012

infrastructure investment and partnerships are

driving enterprise connectivity services in Africa


“Orange Business Services

benefits from a significant

number of local affiliates,

making it less dependent on

partners than its peers. It is

heavily represented in French-

speaking West Africa, but its

footprint covers most of Africa.

It has invested significantly in

infrastructure in Africa and has

strengthened its delivery

capabilities.

It is the only worldwide

operator with mobile assets

in Africa.”

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source: Adrian Ho – IDC, “Tales from Africa: Orange Business Services show Leadership in Emerging and Frontier Markets,” May 21, 2012

tales from Africa Orange Business Services shows leadership

in emerging and frontier markets


“Orange Business Services has uniquely made Africa and the Middle East its

priority regions globally. It is probably the market leader in terms of capabilities

on the ground and mindshare among large MNCs.

Orange definitely has outstanding capabilities and reach in the region, and has

begun to demonstrate these with its recent engagements in Africa.

Orange benefits from the early mover advantage in Africa and the Middle East.

The operator has clearly done an extensive amount of research on the market

potential and has identified up to 300 logos including both A- and B-end

customers. […] at the event, IDC got to hear from one of its core customers in

the region giving testament to Orange’s success in executing network services

for them over the years.”

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source: David Molony – Ovum, “Orange Business Services takes the A road in Africa,” May 15, 2012

Orange Business Services takes

the “A road” in Africa


“In our last enterprise strategy review of Orange Business Services we wrote

that it was the first of the global service providers to place emerging markets at

the heart of its global growth strategy […] we heard strong evidence that Orange

Business Services has followed up on its commitment to enterprise networking

in Africa and the Middle East.

Two years ago, Orange Business Services had a minimal pipeline across the

Middle East and Africa, but at current growth rates it will soon be above

$1bn […] Africa alone will provide 20% of that growth revenue.

South Africa houses 70% of Africa’s major companies […] fast becoming an

A-end market, with South African companies requiring connectivity across sub-

Saharan Africa […] it accounts for more than half of Orange Business Services

revenues in Africa, etc.”

helping you win in MEA: key takeaways

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key takeaways

trusted partner

our consistent investment and strategy has resulted in

strong growth

unmatched presence

unique portfolio available across the entire continent

local, on-the-ground presence in key markets – for agility

and responsiveness

good understanding of local trends

best-in-class resources with locally-based, expert teams

delivery of customized solutions for both MNC and real

estate clients

delivery of turnkey and integrated solutions, leveraging

the strength of the Orange Group


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welcome to planet local

Local insight. Global coverage.

Orange in MEA_May 2015

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