Oral Presentation(Final Version)
-
Upload
viola-tingting-lam -
Category
Documents
-
view
243 -
download
0
Transcript of Oral Presentation(Final Version)
-
7/28/2019 Oral Presentation(Final Version)
1/58
Is physical attractivenessless important in the longterm in services industry?
-
7/28/2019 Oral Presentation(Final Version)
2/58
-
7/28/2019 Oral Presentation(Final Version)
3/58
Senses of physical objects From intense activity or fleeting notice Develop images ourselves and other
Definition of
person
perception
Few peopleLow opportunity behavior of other
Basic attribution errorEspecially bad behaviorsMisperceive
Elements lead
to misperceive
in
organization
-
7/28/2019 Oral Presentation(Final Version)
4/58
Important
person
perceptions
in
organization
Source
Credibility
Interpersonal
Attractiveness
Homophily
-
7/28/2019 Oral Presentation(Final Version)
5/58
Source Credibility
-
7/28/2019 Oral Presentation(Final Version)
6/58
InterpersonalAttractiveness
Degree
drawn
toward oneperson
3 dimensions Physical
Attractive Social
Attractiveness Task Attractive
InterpersonalAttractiveness
-
7/28/2019 Oral Presentation(Final Version)
7/58
Social
Physical
Task
Interpersonal Attractiveness
-
7/28/2019 Oral Presentation(Final Version)
8/58
Physical AttractivenessMost impact on initiallyshort life
Taste and preference
Physical appearance
Attract people Contact
Interpersonal Attractiveness
-
7/28/2019 Oral Presentation(Final Version)
9/58
Social AttractivenessDegree : Spend time on social level
Depends: friendly + likeable
Long-term factor
Common: Social attractive people
New friendships
Interpersonal Attractiveness
-
7/28/2019 Oral Presentation(Final Version)
10/58
Task Attractive
Most relevant organizational context
Easy + pleasant
Competence work-related tasks
Responsibility share workload Desires as a work partner
Interpersonal Attractiveness
-
7/28/2019 Oral Presentation(Final Version)
11/58
From same category
With actual similarities
Similar people communication
with one another
Demographic Homophily, Background
Homophily and Attitude Homophily
Homophily
-
7/28/2019 Oral Presentation(Final Version)
12/58
View on the main ideaMain idea: Physical attractiveness
Personal perception is important
Now + future
Receiver's impression of the
source Interpreted messages
Affect the communication
Need to know more
-
7/28/2019 Oral Presentation(Final Version)
13/58
Theory Physicalattractiveness the initial
communication
Not totally agree
Physical attractiveness
Visible Better for
observation
Think that it is not only affect the
initial relationship but also long-term
View on the main idea
-
7/28/2019 Oral Presentation(Final Version)
14/58
Physical
attractiveness
Perception
Communication
Relationship
between
people
Job
opportunitiesand future
Need to
deeply
know it Rationale
-
7/28/2019 Oral Presentation(Final Version)
15/58
-
7/28/2019 Oral Presentation(Final Version)
16/58
Face
Build
Tidiness
Dressing
Physical Attractiveness
-
7/28/2019 Oral Presentation(Final Version)
17/58
Research
Methodology
http://hk.wrs.yahoo.com/_ylt=A3OyCEWHdv5KhfYAxNe.ygt./SIG=11lghi20n/EXP=1258276871/**http:/i5.tinypic.com/6su0k9h.jpghttp://hk.wrs.yahoo.com/_ylt=A3OyCEhEdf5Ko.4AOZ2.ygt./SIG=12kaao3v9/EXP=1258276548/**http:/thatskannada.oneindia.in/img/2008/02/beauty2_16022008.jpg -
7/28/2019 Oral Presentation(Final Version)
18/58
Organization chosen
Gold Ocean Restaurant
Organization chosen & Reasons
Scale of
restaurant:Large
Many
differentdepartments
customer
service
industry:More variety
of perception
Perception in
an
organizationIndividual's
behaviors
-
7/28/2019 Oral Presentation(Final Version)
19/58
Interviewees
2 supervisors
2 subordinates
Interviewees chosen
-
7/28/2019 Oral Presentation(Final Version)
20/58
Name Gender Age Position length of timeinorganization2 Supervisors Mr.
Chan
KamCheung
Male 59 Owner ofthe
restaurant
Above 30years
Mr.ChanLeung
Fat
Male 52 GeneralManager
20 years
2Subordinates
Ms.Kwan
Male 34 Receptionist 6 years
Mr.Wong
Female 31 Senior waiters 4 years
Details of the interviewees
-
7/28/2019 Oral Presentation(Final Version)
21/58
Reasons
Both play the
significant
roles
Collect
different
perceptions
from different
individuals
Analyze the
reasons behind
different type
of perceptions
Conclude effective ways
to communicate with
different people with
different perceptions
Reasons of choosing the interviewees
http://hk.wrs.yahoo.com/_ylt=A3OyCEbCeP5KMR8BvrW.ygt./SIG=13n4ou8h2/EXP=1258277442/**http:/www.youthcentral.vic.gov.au/digitalAssets/19184_NonHome_Feature_TrickyInterviewQuestions.jpg -
7/28/2019 Oral Presentation(Final Version)
22/58
Interview Questions
http://hk.wrs.yahoo.com/_ylt=A3OyCEbCeP5KMR8BvrW.ygt./SIG=13n4ou8h2/EXP=1258277442/**http:/www.youthcentral.vic.gov.au/digitalAssets/19184_NonHome_Feature_TrickyInterviewQuestions.jpg -
7/28/2019 Oral Presentation(Final Version)
23/58
Interview Questions
-
7/28/2019 Oral Presentation(Final Version)
24/58
1. Are the
appearance and
the past working
experience the
consideration ofhiring a
employee? Why?
Theimportance of
the physical
attractiveness
in the short
term.
How the IQs can support the RQFor Supervisors
-
7/28/2019 Oral Presentation(Final Version)
25/58
How the IQs can support the RQFor Supervisors
http://hk.wrs.yahoo.com/_ylt=A3OyCEd3ef5KqKUAemy.ygt./SIG=1290kt8mo/EXP=1258277623/**http:/d.yimg.com/a/p/rids/20090510/i/r1408454060.jpg -
7/28/2019 Oral Presentation(Final Version)
26/58
How the IQs can support the RQFor Supervisors
http://hk.wrs.yahoo.com/_ylt=A3OyCEW5ef5KnnQBUKe.ygt./SIG=1293r2dhs/EXP=1258277689/**http:/www.flickr.com/photos/stonelucifer/2294951569/ -
7/28/2019 Oral Presentation(Final Version)
27/58
1. Would you think it is
important to dress up when
you doing interview? Why?
The importance of the
physical attractiveness
in the short term
How the IQs can support the RQFor Subordinates
-
7/28/2019 Oral Presentation(Final Version)
28/58
2. How long would you like
to spend on making up
every day? Why?
The importance
of the physical
attractiveness
in the long
term
How the IQs can support the RQFor Subordinates
-
7/28/2019 Oral Presentation(Final Version)
29/58
3. Do you think the better
appearance will havepositive or negative
impact to your
interpersonal
relationship? Why?
The importance of thephysical attractiveness
in the long term.
How the IQs can support the RQFor Subordinates
-
7/28/2019 Oral Presentation(Final Version)
30/58
-
7/28/2019 Oral Presentation(Final Version)
31/58
FindingsIs physical attractiveness
less important in the long
term in services industry?
-
7/28/2019 Oral Presentation(Final Version)
32/58
3 Main findings
-
7/28/2019 Oral Presentation(Final Version)
33/58
3 Main findings
http://hk.wrs.yahoo.com/_ylt=A3OyCEb9zP5KuZcAT8O.ygt./SIG=12a5iq30t/EXP=1258299005/**http:/www.flickr.com/photos/clarkalastair/2981084063/http://hk.wrs.yahoo.com/_ylt=A3OyCEUT1P5KK9EAXw.1ygt.;_ylu=X3oDMTBrMmNrYW5hBHBvcwMxODIEc2VjA3NyBHZ0aWQD/SIG=1joammndq/EXP=1258300819/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=181&ni=20&pstart=1&fr=FP-bucket-web-t&w=270&h=270&imgurl=www.istockphoto.com/file_thumbview_approve/409174/2/istockphoto_409174_waiter.jpg&rurl=http://www.istockphoto.com/imageindex/409/1/409174&size=14k&name=istockphoto+4091...&p=waiter+restaurant&oid=e4712ecff7e90942&fr2=&no=182&tt=29903&b=181&ni=20&sigr=11icjue1u&sigi=12hv5jrm7&sigb=13akvm05b&type=JPG -
7/28/2019 Oral Presentation(Final Version)
34/58
3 Main findings
http://hk.wrs.yahoo.com/_ylt=A3OyCEUB1f5KvxcBEy.1ygt.;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1m3h62quc/EXP=1258301057/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=first+impression&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=186&h=193&imgurl=images.lifescript.com/www/LifeScript/quiz/FirstImpression_pic.jpg&rurl=http://www.lifescript.com/quiz/quiz.asp?bid=28267&size=6k&name=FirstImpression+...&p=first+impression&oid=ca976aa57f3c7050&fr2=&no=1&tt=159583&sigr=11hcb2u4m&sigi=12145p9eq&sigb=15998k021&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEUB1f5KvxcBIy.1ygt.;_ylu=X3oDMTBqY2pzbGhoBHBvcwMxMQRzZWMDc3IEdnRpZAM-/SIG=1megkuse8/EXP=1258301057/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=first+impression&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=500&h=332&imgurl=static.flickr.com/2121/1516029359_56ec01f048.jpg&rurl=http://www.flickr.com/photos/14727235@N03/1516029359/&size=130k&name=Dianne+Ferrell+F...&p=first+impression&oid=3dd93f397e62e9e0&fr2=&fusr=brantfordsig...&no=11&tt=159583&sigr=11lqb22jh&sigi=11g9e26a4&sigb=15998k021&type=JPG -
7/28/2019 Oral Presentation(Final Version)
35/58
Direct speech
http://hk.wrs.yahoo.com/_ylt=A3OyCEdX1v5KumIAEiq1ygt.;_ylu=X3oDMTBqa2FjdDRhBHBvcwM0OQRzZWMDc3IEdnRpZAM-/SIG=1ja4r7v4v/EXP=1258301399/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=direct+speech&js=1&b=41&ni=20&ei=utf-8&y=%E6%90%9C%E5%B0%8B&pstart=1&fr=FP-bucket-web-t&w=381&h=115&imgurl=www.ccslink.com/images/voice2.jpg&rurl=http://www.ccslink.com/voice/vreco.jsp&size=12k&name=voice2+jpg&p=direct+speech&oid=8674eeee0a8d0206&fr2=&no=49&tt=4574&b=41&ni=20&sigr=116cu20ln&sigi=111ngoole&sigb=148vg4he4&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEh11f5KMzwBYei1ygt.;_ylu=X3oDMTBpZm5udGl1BHBvcwM1BHNlYwNzcgR2dGlkAw--/SIG=1jrvcshjh/EXP=1258301173/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=direct+speech&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-web-t&w=500&h=309&imgurl=static.flickr.com/3054/3046321928_74fc279c19.jpg&rurl=http://www.flickr.com/photos/mitopencourseware/3046321928/&size=31k&name=Direct+Sound+and...&p=direct+speech&oid=b5054d59fb03dc90&fr2=&fusr=mitopencours...&no=5&tt=4574&sigr=11qe6r2ik&sigi=11g6qrdib&sigb=13ko4ra43&type=JPG -
7/28/2019 Oral Presentation(Final Version)
36/58
Working in the catering industry, we mustemphasize on hygiene.
First of all, if an employee doesnt wear
properly, I will advise him.
Secondly, employees have to change our companys
uniform. We have standard uniform. If the employee
makes the uniform very dirty, we would scold him.
After several times and he/she still
doesnt listen to us, he/she will be fired.
Interview of supervisor (Mr. K.C. Chan)
http://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgACa.1ygt.;_ylu=X3oDMTBqNnNjYTNyBHBvcwM0NgRzZWMDc3IEdnRpZAM-/SIG=1il7pquoc/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=500&h=375&imgurl=static.flickr.com/3011/2391192396_f95e854208.jpg&rurl=http://www.flickr.com/photos/kh1234567890/2391192396/&size=147k&name=Waiter&p=waiter+restaurant&oid=6c39fa7d8fa81962&fr2=&fusr=kh1234567890&no=46&tt=29903&b=41&ni=20&sigr=11l6at2o6&sigi=11g8oopv0&sigb=139357fr1&type=JPG -
7/28/2019 Oral Presentation(Final Version)
37/58
http://hk.wrs.yahoo.com/_ylt=A3OyCEdt0v5KWpUAcnC1ygt.;_ylu=X3oDMTBqbTY4NzIyBHBvcwM2NgRzZWMDc3IEdnRpZAM-/SIG=1ijo9a736/EXP=1258300397/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=61&ni=20&pstart=1&fr=FP-bucket-web-t&w=375&h=500&imgurl=static.flickr.com/3151/2376093912_14dd4e42e9.jpg&rurl=http://www.flickr.com/photos/76203004@N00/2376093912/&size=120k&name=waiter&p=waiter+restaurant&oid=d0c0d2ebbc9f757a&fr2=&fusr=omegha&no=66&tt=29903&b=61&ni=20&sigr=11l3qct2k&sigi=11gcvaojt&sigb=139mv7hsf&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgACa.1ygt.;_ylu=X3oDMTBqNnNjYTNyBHBvcwM0NgRzZWMDc3IEdnRpZAM-/SIG=1il7pquoc/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=500&h=375&imgurl=static.flickr.com/3011/2391192396_f95e854208.jpg&rurl=http://www.flickr.com/photos/kh1234567890/2391192396/&size=147k&name=Waiter&p=waiter+restaurant&oid=6c39fa7d8fa81962&fr2=&fusr=kh1234567890&no=46&tt=29903&b=41&ni=20&sigr=11l6at2o6&sigi=11g8oopv0&sigb=139357fr1&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEdt0v5KWpUAh3C1ygt.;_ylu=X3oDMTBqZWI4bmtmBHBvcwM3NwRzZWMDc3IEdnRpZAM-/SIG=1ja703uq1/EXP=1258300397/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=61&ni=20&pstart=1&fr=FP-bucket-web-t&w=500&h=375&imgurl=static.flickr.com/109/311995217_af0ec97f25.jpg&rurl=http://www.flickr.com/photos/hopscotchontherocks/311995217/&size=71k&name=Korean+Restauran...&p=waiter+restaurant&oid=f60408e5a722bb7e&fr2=&fusr=hopscotchont...&no=77&tt=29903&b=61&ni=20&sigr=11r6c9uva&sigi=11edb64f6&sigb=139mv7hsf&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgAC6.1ygt.;_ylu=X3oDMTBqZmlxbWE3BHBvcwM0NwRzZWMDc3IEdnRpZAM-/SIG=1j0kamkrr/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=375&h=500&imgurl=static.flickr.com/1357/1076259179_764d484a3f.jpg&rurl=http://www.flickr.com/photos/giustizia/1076259179/&size=159k&name=handsome+waiter+...&p=waiter+restaurant&oid=9bf5edf6e5f8c268&fr2=&fusr=giustizia&no=47&tt=29903&b=41&ni=20&sigr=11icrrck1&sigi=11gs9k9no&sigb=139357fr1&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgAEa.1ygt.;_ylu=X3oDMTBqaTVsNTFjBHBvcwM1MARzZWMDc3IEdnRpZAM-/SIG=1it4hpet4/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=375&h=500&imgurl=static.flickr.com/3455/3196279771_f4b779e23f.jpg&rurl=http://www.flickr.com/photos/klvinci/3196279771/&size=60k&name=The+Best+Waiter+...&p=waiter+restaurant&oid=c709b5e405e8e350&fr2=&fusr=klvinci&no=50&tt=29903&b=41&ni=20&sigr=11g01mjr0&sigi=11g9bljoo&sigb=139357fr1&type=JPG -
7/28/2019 Oral Presentation(Final Version)
38/58
If both employees
working performance is
similar, then we will seewhich one respects
his/her boss, and my
perception towards them.That is how we promote
our employees.
Interview of supervisor (Mr. K.C. Chan)
-
7/28/2019 Oral Presentation(Final Version)
39/58
Q: Doesnt mean that the
appearance of employees will
affect whether he/she will bepromoted or not?
A: Exactly! You are very right!
Interview of supervisor (Mr. K.C. Chan)
-
7/28/2019 Oral Presentation(Final Version)
40/58
Interview of supervisor (Mr. L.F. Chan)
http://hk.wrs.yahoo.com/_ylt=A3OyCEW4zv5KeW4AneK1ygt.;_ylu=X3oDMTBrdjA3djRzBHBvcwMxMTUEc2VjA3NyBHZ0aWQD/SIG=1kios6m38/EXP=1258299448/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=restaurant+waitress&js=1&b=101&ni=20&ei=utf-8&pstart=1&fr=FP-bucket-web-t&w=331&h=500&imgurl=static.flickr.com/3291/2989834293_9587749570.jpg&rurl=http://www.flickr.com/photos/10480597@N08/2989834293/&size=126k&name=Friendly+waitres...&p=restaurant+waitress&oid=98d5c8f80c54bbde&fr2=&fusr=Fred+@+SG&no=115&tt=24208&b=101&ni=20&sigr=11lkc2q03&sigi=11gm1jttl&sigb=13qj99n3u&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEad1v5KnC0BaBm1ygt.;_ylu=X3oDMTBpc2VvdmQ2BHBvcwM3BHNlYwNzcgR2dGlkAw--/SIG=1i5c4psfe/EXP=1258301469/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=promotion&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-web-t&w=110&h=125&imgurl=www.cretasoft.gr/images/services/promotion.jpg&rurl=http://www.cretasoft.gr/promotion/search-engines.html&size=4k&name=promotion+jpg&p=promotion&oid=f9a3cdce4faed05e&fr2=&no=7&tt=5795431&sigr=11lag52ji&sigi=11e9n1rn7&sigb=13g51jq77&type=JPG -
7/28/2019 Oral Presentation(Final Version)
41/58
http://hk.wrs.yahoo.com/_ylt=A3OyCEW4zv5KeW4AneK1ygt.;_ylu=X3oDMTBrdjA3djRzBHBvcwMxMTUEc2VjA3NyBHZ0aWQD/SIG=1kios6m38/EXP=1258299448/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=restaurant+waitress&js=1&b=101&ni=20&ei=utf-8&pstart=1&fr=FP-bucket-web-t&w=331&h=500&imgurl=static.flickr.com/3291/2989834293_9587749570.jpg&rurl=http://www.flickr.com/photos/10480597@N08/2989834293/&size=126k&name=Friendly+waitres...&p=restaurant+waitress&oid=98d5c8f80c54bbde&fr2=&fusr=Fred+@+SG&no=115&tt=24208&b=101&ni=20&sigr=11lkc2q03&sigi=11gm1jttl&sigb=13qj99n3u&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEiUzv5KKAYANpC1ygt.;_ylu=X3oDMTBpaWhqZmNtBHBvcwMzBHNlYwNzcgR2dGlkAw--/SIG=1pdk53ih9/EXP=1258299412/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=%E4%BE%8D%E6%87%89&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=352&h=288&imgurl=static.flickr.com/2373/1608994072_38b0ad9337.jpg&rurl=http://www.flickr.com/photos/fatlung0705/1608994072/&size=24k&name=%E4%BE%8D%E6%87%89%E2%88%BC&p=%E4%BE%8D%E6%87%89&oid=4916738d705d8a7c&fr2=&fusr=fatlung0705&no=3&tt=996&sigr=11k0meuvp&sigi=11gjt3thq&sigb=160q7pqu8&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEad1v5KnC0BaBm1ygt.;_ylu=X3oDMTBpc2VvdmQ2BHBvcwM3BHNlYwNzcgR2dGlkAw--/SIG=1i5c4psfe/EXP=1258301469/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=promotion&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-web-t&w=110&h=125&imgurl=www.cretasoft.gr/images/services/promotion.jpg&rurl=http://www.cretasoft.gr/promotion/search-engines.html&size=4k&name=promotion+jpg&p=promotion&oid=f9a3cdce4faed05e&fr2=&no=7&tt=5795431&sigr=11lag52ji&sigi=11e9n1rn7&sigb=13g51jq77&type=JPG -
7/28/2019 Oral Presentation(Final Version)
42/58
A: The basic
criteria of
working for
the cateringindustry are
that we
should have a
nice looking,dress tidily,
put customers
the first
Q: Within the
company, is
there any
specialrequirement
imposed to
you, for
exampletidiness,
appearance
or dressing?
Interview of subordinate (Mr. Wong)
-
7/28/2019 Oral Presentation(Final Version)
43/58
Dressing properly
and being polite
and passionate, it
will make us get
along with others
well and customers
will not treat youharsh when you do
something wrongly.
Interview of supervision (Ms. Kwan)
http://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAfJy1ygt.;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1ld1355lv/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=365&h=500&imgurl=static.flickr.com/2351/2281770130_e1e9a2f316.jpg&rurl=http://www.flickr.com/photos/luzdelsur/2281770130/&size=129k&name=amistad+friendsh...&p=friendship&oid=969b25f1ba20bda2&fr2=&fusr=luzdelsur&no=1&tt=2112707&sigr=11ieiu7ll&sigi=11ggqk1r7&sigb=153otefop&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAgZy1ygt.;_ylu=X3oDMTBpc2ozM2gzBHBvcwM0BHNlYwNzcgR2dGlkAw--/SIG=1lkm7ka4s/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=500&h=332&imgurl=farm4.static.flickr.com/3273/2633923684_a4a50419fe.jpg&rurl=http://www.flickr.com/groups/hdr/discuss/72157606049965886/page2&size=174k&name=2633923684+a4a50...&p=friendship&oid=68cc3c90f33cf15e&fr2=&no=4&tt=2112707&sigr=1207f50o3&sigi=11m1hhsan&sigb=153otefop&type=JPG -
7/28/2019 Oral Presentation(Final Version)
44/58
http://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAfJy1ygt.;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1ld1355lv/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=365&h=500&imgurl=static.flickr.com/2351/2281770130_e1e9a2f316.jpg&rurl=http://www.flickr.com/photos/luzdelsur/2281770130/&size=129k&name=amistad+friendsh...&p=friendship&oid=969b25f1ba20bda2&fr2=&fusr=luzdelsur&no=1&tt=2112707&sigr=11ieiu7ll&sigi=11ggqk1r7&sigb=153otefop&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAfpy1ygt.;_ylu=X3oDMTBpZTByOGFiBHBvcwMyBHNlYwNzcgR2dGlkAw--/SIG=1lhkhbmvl/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=373&h=500&imgurl=static.flickr.com/3615/3320324976_3d3711ccf0.jpg&rurl=http://www.flickr.com/photos/najy/3320324976/&size=89k&name=True+Friendship&p=friendship&oid=e2963007a43ba536&fr2=&fusr=Naj+(+Desire...&no=2&tt=2112707&sigr=11d0u9e7b&sigi=11gq9q38r&sigb=153otefop&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAgZy1ygt.;_ylu=X3oDMTBpc2ozM2gzBHBvcwM0BHNlYwNzcgR2dGlkAw--/SIG=1lkm7ka4s/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=500&h=332&imgurl=farm4.static.flickr.com/3273/2633923684_a4a50419fe.jpg&rurl=http://www.flickr.com/groups/hdr/discuss/72157606049965886/page2&size=174k&name=2633923684+a4a50...&p=friendship&oid=68cc3c90f33cf15e&fr2=&no=4&tt=2112707&sigr=1207f50o3&sigi=11m1hhsan&sigb=153otefop&type=JPG -
7/28/2019 Oral Presentation(Final Version)
45/58
One of the most important tool
Affect communication First impression
In the long run Chance of promotion
will be affected
Affected interpersonal relationship
Summarize
-
7/28/2019 Oral Presentation(Final Version)
46/58
Important in short-term
(initial)
Important in long-term
Co-relationship between
different attractiveness
Discussion & Implication
-
7/28/2019 Oral Presentation(Final Version)
47/58
Discussion & Implication
Ph i l A i ff h
-
7/28/2019 Oral Presentation(Final Version)
48/58
Work
Set a good
appearance
Better
impression
Employed
Organization
Clubs, Student
Union,Classes
E.g. Sport
club Strong
Build
Communication
Have better
physicalattractiveness
Better start of
communication
Physical Attractiveness affect the
communication in short-term
-
7/28/2019 Oral Presentation(Final Version)
49/58
Discussion & Implication
Ph i l Att ti ff t th
-
7/28/2019 Oral Presentation(Final Version)
50/58
Work
Employers
Promote a person
with better
appearance
Increase the social
attractiveness
Likely to help
you
Organization
Make friends with
people who get
better
attractiveness
If become poor,
e.g. less tidy
Stay away from
them
Communication
Maintain good
physical
attractiveness
Maintain good
relationship
between others
Physical Attractiveness affect thecommunication in long-term
-
7/28/2019 Oral Presentation(Final Version)
51/58
Discussion & Implication
Co relationship between
-
7/28/2019 Oral Presentation(Final Version)
52/58
Better
Physical
attractive
Better
Social
attractive
Betterrelationship
Moraland
efficiency
Better
Task
attractive
Co-relationship betweendifferent attractiveness
http://hk.wrs.yahoo.com/_ylt=A3OyCEY2ZP5KobQAr0q.ygt./SIG=124bkpiv2/EXP=1258272182/**http:/www.flickr.com/photos/clintjcl/375585107/ -
7/28/2019 Oral Presentation(Final Version)
53/58
Service industry only
Personal interview
Trustworthiness
Accuracy of notes
http://hk.wrs.yahoo.com/_ylt=A3OyCEY2ZP5KobQAr0q.ygt./SIG=124bkpiv2/EXP=1258272182/**http:/www.flickr.com/photos/clintjcl/375585107/ -
7/28/2019 Oral Presentation(Final Version)
54/58
Versus
RQ: Is physical attractiveness lessimportant in the long term in servicesindustry?
-
7/28/2019 Oral Presentation(Final Version)
55/58
How to improve thecommunication in
the organization?
Recommendation
-
7/28/2019 Oral Presentation(Final Version)
56/58
Balancing three attractiveness
PhysicalAttractiveness
SocialAttractiveness
TaskAttractiveness
-
7/28/2019 Oral Presentation(Final Version)
57/58
-
7/28/2019 Oral Presentation(Final Version)
58/58