Oracle‟silearningcontent.oracle.com/content/public/UPK_iSem/UPK... · 2010-05-20 · •Limited...

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<Insert Picture Here> Oracle‟s User Productivity Kit Bruce Wheatley, Senior Sales Consultant Jeanne Webb, Senior Sales Consultant Stephen Armbruster, Principal Sales Consultant

Transcript of Oracle‟silearningcontent.oracle.com/content/public/UPK_iSem/UPK... · 2010-05-20 · •Limited...

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Oracle‟s

User Productivity Kit

Bruce Wheatley, Senior Sales Consultant

Jeanne Webb, Senior Sales Consultant

Stephen Armbruster, Principal Sales Consultant

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Agenda

• Addressing User Competency and Support Issues

• What is the User Productivity Kit (UPK)?

• UPK Demo

• Q&A

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Importance of User Competency

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End User Adoption Is Key to Value Realization

Source: Neochange

Effective user adoption is the primary determinant of the success of a project implementation

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Development Challenges

• Resources – who is going to do the work?

• Limited training, business, and technical resources.

• Time – do we have the time to do the work?

• Instructor-led training development time = 40:1*.

• Web-based training development time = 200:1*.

• Budget – do we have the budget to do the work?

*The ASTD Media Selection Tool for Workplace Learning by Raymond J. Marx.

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Implementation/Upgrade Challenges

• How will I manage change in my organization?

• How can I minimize risk to my company?

• Should I change my business processes or

should I customize the application?

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What is UPK?

Oracle’s User Productivity Kit is the collaborative

content development platform to drive user

productivity and mitigate risk throughout all phases of

the software ownership lifecycle

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Value Proposition

• Maximize ROI• Realize value throughout software ownership lifecycle via multiple

deliverables from a single authoring session

• Accelerate time to value by enabling rapid user adoption via instructionally sound, just-in-time learning

• Deliver value globally with internationalized capabilities

• Manage Knowledge• Capture best practices and empower users with discrete recording

capability and multiple publishing outputs

• Manage and collaborate on content development via a multi-user authoring environment

• Deliver JIT learning via context-sensitive help menu integration

• Mitigate Risk• Drive pre and post-implementation change management with end-user

support materials and competency checking

• Ensure consistent approach to business processes and tasks among current and new employees

• Contribute to regulatory compliance via system process documentation

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UPK Throughout the Project Lifecycle

Go-LiveProcess Guides

User Acceptance

Test Scripts

Instructor-led Training

Web-based Training

Job Aids

Simulations

Application Coach

Job Aids

Usage Tracking Usage Tracking

UPKDeveloper

Single Source Development and Customization

Documentation TrainingPerformance

Support Material

Multi-user Content Management Capabilities

Check In/Check Out Version Control History Rollback

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Oracle User Productivity Kit

Single recording produces multiple outputs for use throughout the entire software lifecycle

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UPK Usage Tracking

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Language Capabilites

English* French*

German*Spanish *

Japanese*

Swedish Canadian French

Finnish

TurkishPolish

Italian

PortugueseDanish

Mexican Spanish

Chinese (Simplified & Traditional)

Norwegian

Russian

HungarianKorean

The UPK Developer can export custom text to an .xliff or .doc format

Localized screens are

captured with „re-record‟

mode

*UPK Developer Languages

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UPK Summary

• Collaborative, multi-user environment

• Built-In Object Recognition

• Context Sensitive Help

• Easy Recording and Editing

• Single Development Platform

• Value throughout the Software Lifecycle

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<Insert Picture Here>UPK Demonstration

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UPK for E-Business Suite

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UPK for PeopleSoft

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UPK for JDE

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UPK for JDE

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Hyperion Content in UPK

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“Just In Time” Support (EPSS) – Do It!

What is EPSS?

Electronic Performance Support System is support integrated into the Help System of an application (HEMI)

EPSS results in:

• 11% fewer errors

• Reduces overall time or speed to task by 65%*

Source: Performance Improvement Quarterly, Volume 21, Issue 1 (2008) (p 95-114) Frank Nguyen and James D. Klein

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Oracle UPK Delivers ResultsManaging IT In A Downturn,

McKinsey on Business Technology, Fall 2008

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