Oracle University Strategy

Oracle University Strategy & Go To Market Model

Darren Pelacchi

Oracle University Delivery Manager ANZ

Jason Mathias

Oracle University UAS Manager ANZ

Oracle University Charter

We enhance the adoption of Oracle technologies with

superior training focused on customer satisfaction.

Accelerate CustomerAdoption and Deployment ofOracle Software

Responsive, flexible & customisable services for Oracle Customers, Partners & Employees

Provide 100% student satisfaction through a world class qualityLearning experience

Why Oracle University? Top 10 Reasons

100% student satisfaction

Learn technology from the source

First to market—typically 30 days after product release

Instructor quality and expertise

Largest selection of Oracle courses

Oracle certification

Personalised, customised training options

Global training—train any time, anywhere

Job role training: from administrator to end-user

Integrated solutions: Oracle, PeopleSoft, Siebel, JD Edwards,

and industry applications

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Oracle University Product & Services Portfolio - Go to Market

Core Product & Services User Adoption Services

Product based training delivered via:

Instructor Led Training

Knowledge Centre

Live Web Classes

Self Paced Learning

On-Site Instructor led Training

Custom Developed Training

End User focused Consulting / Business Transformation Services via:

Change Management

Training Strategy & Needs Analysis

Customised Training Materials (role & business focused)

Training Delivery for Management & End Users

Ongoing support solutions

Training needs assessments determine exactly what training needs to happened for each user to maximise your training dollars

Blended learning plans identify how to best mix ILT and iLearning to make your implementation more successful

Enterprise readiness identifies risk areas & success factors to reduce/eliminate barriers preventing effective adoption

User transition plans & communication campaigns ensure the entire organisation is aware of and ready for new applications

Executive overviews & manager workshops teach leaders just what they need to know about the applications in order to make sound business decisions as well as define their responsibilities for making the transition to the new applications

User Adoption Services

Customized consulting and education services to help

customers achieve their business strategies and

desired results

Promote effective, consistent use of business

processes and applications among users

Results tailored to customer expectations

Train end-users how to use the application to be

successful in their job role

Benefits of User Adoption Services

Focuses on people and processes to enable technology

Assists customers in developing and delivering successful strategies for achieving business outcomes

Supports the tactical execution of those strategies

Rapidly delivers measurable benefits

Ensures sustainable business results and customer self-sufficiency

Offers over 10 years of domain expertise in CRM and ERP

User Adoption Services Areas

Project Lifecycle

Train Project Team

Design User Training

Develop User Training

Deliver User Training

Support User Training

User Adoption Services Capabilities Map

Validate Priorities

Lead Change: Preparation > Activation > Reinforcement

Define Performance Metrics Improve Processes

Manage Performance(Process Activation)

User Adoption Services - Business

Transformation

User Adoption Services - Training &

Support

User Adoption Services ANZ Customers

WA Govt Office of Shared Services

Department of Defence

MYOB

Sensis

Inland Revenue Department (NZ)

ANZ Bank (Australia & NZ)

Ergon Energy

Australian National Audit Office

Telstra

Westpac Bank

Edith Cowan University

Yarra Valley Water

St George Bank

WA Department of Education

Nokia

NSW Dept of Community Services

HBF

NEC Australia

Country Energy

GE Commercial Finance

User Adoption Services Training Development Tools

Oracle Tutor – Procedures, Courseware, Desk Manuals, etc

User Productivity Kit (UPK) – Simulations, Training

Materials, Job Aids, etc

Oracle SimBuilder – Simulations, Training Materials, Visuals

Guides, Siebel iHelp

Custom On-Line Help

Multimedia eLearning

Project (Product) Training

Benefits

Faster integration phase

Decrease maintenance costs after initial setup

Minimize the go-live risk

Decrease dependency on outside integrators

Reduce project and production costs

Easily implement future projects with Oracle

technology

Product Training Focus Areas

Database and Grids

Fusion Middleware

Development Tools

Business Intelligence

Collaboration

Data Warehousing

Linux

Java

E-Business Suite

PeopleSoft Enterprise

JD Edwards EnterpriseOne

JD Edwards World

Siebel

Retail Industry

Telecom Industry

Transportation Industry

Utilities

Training Formats

Interactive formats:

Instructor-Led – > 1300 active titles

Private Events – onsite or in Ed Centre

User Adoption Services and Custom Events

Live WebClass – growing catalog

Self-paced formats:

Recorded WebClass – JDE,PSFT Delta

Online Course

Self-Study CD-ROM – new JDE titles

Knowledge Center

The Oracle University Knowledge Center offers training using self-

paced, online learning formats:

Online Courses

Recorded Web Classes

Recorded Web Seminars

All new release product training appears in the knowledge centre first!

PeopleSoft FSM, HCM, SCM R9.0

JDE 8.12, 8.96

eBiz R12 TOI’s

Oracle Certification Program

Industry analysts, technology professionals, and employers agree that an Oracle certification is one of the most highly valued benchmarks in the marketplace.

Certification offerings include Oracle Database 10g and 9i, Application Server 10g and 9i, Oracle E-Business Suite 11i, Siebel 7.7, Oracle Communications (Portal).

PeopleSoft Developer & JDE Financial Certification tracks are planned for FY08

355,000 Oracle certified professionals worldwide13 independent role-based certification tracksOne of the most prominent and recognized certification brands

Oracle Certification Program:Offerings

Core Technology Middleware Applications Applications

Oracle Database 10g Database

Administrator

Application Server 10g

AdministratorOracle 11i Financials Consultant

Oracle Communications Billing and

Revenue Management: Pricing

Specialist

Oracle9i Database

Administrator

Application Server 9i Web

AdministratorOracle 11i Supply Chain

Consultant


Revenue Management: Server

Developer Specialist

Oracle Application DeveloperOracle 11i Apps Technology

Consultant


Revenue Management: System

Administrator Specialist

Oracle Expert Program

(Planned FY08)Siebel 7.7 CRM Consultant

PeopleSoft Developer

(Planned FY08)

Siebel AnalyticsJDE Financials Consultant

(Planned FY08)

100% Student Satisfaction

Oracle University is committed to providing students with a

world-class training experience.

We are so confident of your success that we back up your

training with our 100% Student Satisfaction Program.

The 100% Student Satisfaction program applies to those publicly scheduled and publicly available Oracle University Instructor-Led Training classes that are identified as part of the 100% Student Satisfaction program on the education.oracle.com website at the time the class is purchased. Oracle will permit unsatisfied students to retake the class, subject to terms and conditions. Customers are not entitled to a refund. For more information and additional terms, conditions and restrictions that apply, review the OU legal terms and policies web page.

PeopleSoft Enterprise Catalog ….

Multiple Delivery Formats:

Multiple Versions:

Catalog:

In Class Live WebClass

Recorded WebClass Self Study CD

Technical:8.448.48

Functional:8.9 9.0

JDE EnterpriseOne ….

Technical:8.938.948.96

Functional:8.10 8.11 8.12

Multiple Delivery Formats:

Multiple Versions:

Catalog:

In Class Live WebClass

Recorded WebClass Self Study CD

OU Contacts

For more information….

Darren Pelacchi – Delivery Manager ANZ

Jason Mathias – UAS Manager ANZ

Pearl Bonnevie (02) 9491 1064

Will Brammer (03) 8616 3314 - UAS

Education HotLine 1800 005 453

Visit http://education.oracle.com

Appendix

Campus Solutions:

Enterprise Planning & Budgeting:

PeopleSoft Enterprise Catalog

CRM:

Supply Chain:


Financials:


HCM:


Technical:


Technical:

JDE EnterpriseOne Catalog

Financial:

Cross Application:


Human Resources:

Customer Relationship Management:


Supply Chain Management:


All classes are Recorded Web Classes

Available by annual subscription

Class can be viewed by multiple users BUT not concurrently

A conference call can be arranged at conclusion of training to address any questions OR [email protected]

General Topics:

Technical:

JDE World Catalog ….

Financial Management Systems:

Manufacturing:


Human Capital Management:

Supply Chain Management:


Knowledge Center: Titles by Product

Applications and Verticals: 1,819E-Business Suite: 793PeopleSoft Enterprise: 724JD Edwards: 132Siebel: 169G-Log (Transportation): 1

Database: 427

Business Intelligence: 27Collaboration: 8Data Warehousing: 22Database: 333Enterprise Management: 3Languages: 34

Knowledge Center: Titles by Product

Fusion Middleware: 98

Application Server: 27

Development Tools: 48

Identity Management: 7

Programming Languages: 16

Oracle University Strategy

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