Oracle Ps Tax Revenue Wp 1703446

5/26/2018 Oracle Ps Tax Revenue Wp 1703446

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UpdatedDecember2013

OraclePublicSectorRevenueManagement:FrequentlyAskedQuestions


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FAQ(FrequentlyAskedQuestions)

PublicSectorRevenueManagement

TableofContentsORACLEPUBLICSECTORREVENUEMANAGEMENTOVERVIEW................................................................ 4

1. HowisOraclePublicSectorRevenueManagementlicensed?.......................................................... 42. WherecanIfindalistingoftheproductfeaturesincludedineachlicensemodule?..................... 43. Canaproductfeaturebeincludedinmultiplelicensemodules?...................................................... 44. WhatbusinessfunctionsaresupportedbyOraclePublicSectorRevenueManagement?............55. AreETM,ETPMandPSRMthesame?.................................................................................................. 66. WhatistheReleaseHistoryofOraclePublicSectorRevenueManagement?................................. 67. WhatistheWinHistoryofOraclePublicSectorRevenueManagement?........................................ 68. WhatistheGo-LiveHistoryofOraclePublicSectorRevenueManagement?................................. 79. WhatisOracleUtilitiesApplicationFramework?................................................................................ 710. WhatproductsaretypicallyimplementedwithOraclePublicSectorRevenueManagement?......811. Docustomersneedafulluselicensetousetheproductsmentionedabovewhenpurchasing

OracleApplications?............................................................................................................................... 912. WhatMicroFocusLicensedoINeed?.................................................................................................. 913. WhatlanguagesdoesOraclePublicSectorRevenueManagementsupport?............................... 1014. WhereshouldIgoforfurtherLicensinginformation?...................................................................... 10

ORACLEPUBLICSECTORREVENUEMANAGEMENTIMPLEMENTATIONFAQ........................................ 1015. WhatarethedifferencesbetweenConfiguration,DevelopmentandCustomization?.................. 1016. Howdoimplementationconfigurationanddevelopmentaffectwarrantyandsupport?..............1217. Doestheproductcontainmodificationstothecommonbaselinethatarenotavailabletoall

customers?............................................................................................................................................ 1318. AreOracleRevenueManagementproductsand/orservicesbeingmanufacturedorperformedat

sitesoutsidetheUnitedStates?.......................................................................................................... 1319. WherecanIfindtheOraclePublicSectorRevenueManagementdocumentationanddata

model?.................................................................................................................................................... 1320. HowcanItailortheOraclePublicSectorRevenueManagementUIlayertoaccommodate

customerrequests?.............................................................................................................................. 1421. Howcanbusinessrulesbedefinedandmaintainedbyusers?....................................................... 1422. WhatextensionscanbemadetotheBusinessApplicationLayer?................................................ 1523. HowcanIextendthedatabaselayer?................................................................................................ 1524. HowdoIpreventmultipleinternalusersfrommodifyingthesamedataatthesametime?........1525. WhatplatformsaresupportedforOraclePublicSectorRevenueManagement?.......................... 15

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26. Whatisthedifferencebetweensupportedandcertifiedplatforms?............................................... 1727. ArethereanyproprietarytoolsrequiredtorunormaintainOraclePublicSectorRevenue

Management?......................................................................................................................................... 1728. WhatmethodologyisusedtoimplementOraclePublicSectorRevenueManagement?.............1729. WhatskillsareneededtoimplementOraclePublicSectorRevenueManagement?.................... 1730. WhataretheusesandbenefitsofusingtheOraclePublicSectorRevenueManagement

DemonstrationDatabase?.................................................................................................................... 1831. Whatarepatches,roll-upsandservicepacks,andwhendoIneedtoapplythem?..................... 1832. HowareOraclePublicSectorRevenueManagementupgrades,enhancementsandfixes/patches

obtainedandhowdowereceivenotification?................................................................................... 1833. AreServicePacksmandatory?............................................................................................................ 1934. Whatinstallationinformationisavailable?........................................................................................ 1935. Whatqualityassuranceprocessesarefollowedbeforereleasingsoftwarepatches?.................. 1936. Whichtoolsshouldbeusedfordatamigrationbetweenenvironments?....................................... 2037. WhatstepsareinvolvedintheOraclePublicSectorRevenueManagementupgradeprocess?. 2038. Whatarethebenefitsofupgrading?................................................................................................... 2139. Whyinvestintestautomation?........................................................................................................... 2140. CancustomersobtainacopyofOraclestestautomationandre-useit?...................................... 2242. Whichtestautomationtoolsarerecommended?.............................................................................. 2243. Whyshouldcustomerconfigurationbeperformancetested?......................................................... 2344. Whatperformancetesttoolsarerecommended?.............................................................................. 2347. HowcanOraclePublicSectorRevenueManagementbeintegratedwithotherapplications?....2448. HowareintegrationstoOraclePublicSectorRevenueManagementbuilt?.................................. 2549. WhatintegrationsarecurrentlyavailableforOraclePublicSectorRevenueManagement?.......2550. Whatistheapproachforarchiving?................................................................................................... 2551. HowdoImanageandoptimizemyentireOraclePublicSectorRevenueManagement

environment?......................................................................................................................................... 2652. WhattechnicalbestpracticesandwhitepapersareavailableforOraclePublicSectorRevenue

Management?......................................................................................................................................... 2753. WheredoIgoforOraclePublicSectorRevenueManagementcustomersupport?..................... 2754. HowdoyouworkeffectivelywithOracleGlobalCustomerSupport?............................................ 2755. WhattrainingisavailableforOraclePublicSectorRevenueManagementimplementers?.........2756. WherecanpartnersgoforfurtherinformationaboutOraclePublicSectorRevenue

Management?......................................................................................................................................... 27

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ORACLEPUBLICSECTORREVENUEMANAGEMENTOVERVIEW1. HowisOraclePublicSectorRevenue Management licensed?

OraclePublicSectorRevenueManagement (PSRM)isbuiltaroundtheconceptof revenuemanagementlicenseoptionmodules. EachmodulewithinOraclePublicSectorRevenue Managementprovidesstandardbusinessprocessandbusinessrulesupportformajortaxadministrationfunctions.Customerscanlicensethemodulesthatmeettheirrequirementsandexpandlater,astheirneedsevolve.

Themetricusedforlicensingisrevenuemanaged. Customerscanlicensebasedontherevenuemanagedforaninitialphase. Iflateron,customers transitiontomanageadditionalrevenue,forexamplebyaddingmoretaxtypestobeprocessedinPSRM,thelicenseamountcanbeincreased.

Ifthelicensemetricofrevenuemanagesdoesnotworkforacustomer,anexceptionmetriccanberequested. Thesalesrepresentativecanassistwithfindinganappropriatemetricandobtaininganexception.

RequiredModule: FoundationProvidesaninfrastructureforfunctionalmodulesandsupportsacustomizationtoolkit.

AllfeaturesandfunctionsinFoundationaregenericinnatureandmaybeextendedasneeded. OptionalModules:

RegistrationUsedforcapturingtaxpayerdemographicandaccountinformation. Thismoduleincludesallelementsoftheaccountmodel,includingPerson,Account,TaxRole,ObligationandAsset.

Forms Includesallelementsrelatedtotheconfigurationandprocessingofregistrationandtaxforms,

including

Form

Type,

Form

Upload,

Tax

Form

and

Registration

Form.

Accounting Managestaxpayerandrevenueaccountingbusinessprocesses. Thisincludes:

maintainingadjustments,calculatingpenaltiesandinterest,grantingwaivers,processingoverpayments,managingdistributioncodes,financialtransactions,accountingcalendars,fundaccounting,GLdivisionsandcashaccountingfeatures.

Payments Responsibleforprocessingincomingandoutgoingpayments. Thisincludes:maintainingbankandbankaccountinformation,paymentdistributionandpriorities,tenderanddepositcontrolinformationandmanagingtheactualpaymenteventsandautomaticpayments.

BillingManagesthebillgenerationprocess. Thefunctionalityincludes: Bill,BillType Collections Includesallbusinessprocessesthatrequireaworkflow. Thisincludes: Overdue

Process,CollectionCase,CollectionAgencyReferral,PayPlan,Bankruptcy,Suppression,AuditandAppeals.

2. WherecanIfindalistingoftheproductfeaturesincludedineachlicensemodule? TheOraclePSRMFeaturesandFunctionsdocumentprovidesadetailedlistingofthemajorfeatures

thatareincludedwitheachPSRMModule.3. Canaproductfeaturebeincludedinmultiplelicensemodules?

Yes.TheFoundationmoduleisrequiredaspartofeveryOraclePublicSectorRevenueManagementimplementation.Eachoftheremainingoptionalmodulesis definedtobeindependentwiththefeatures

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requiredtoimplementarobustPSRMinstancethatsupportsstandardbusinessfunctionsforthatmodule.Inordertodothisthereareanumberoffeaturesthatarepartofmultiplelicensemodules.

4. WhatbusinessfunctionsaresupportedbyOraclePublicSectorRevenue Management? TheOracleTaxReferenceModels(TRMs)areaninitiativetoacceleratetheimplementationofOracle

PublicSectorRevenueManagement(PSRM). TheTRMsareasetofassetsthatrepresenttheimplementationofOraclePSRM foramodeltaxauthority,calledtheSuperiorDepartmentofRevenue(SDOR). TheTRMsdocumentthebusinessanalysis,businessrequirements,andbusinessprocessflowsthatrepresentthebusinessactivitiesoftheSuperiorDOR. TheTRMsalsoincludethesolutionanalysistooutlinetheimplementationapproachforeachsetofbusinessprocesses.

SDORprojectdocumentationisavailablefortheSales&UseandCorporateIncomeTaxTypes.Documentationis availableforthefollowingfunctionalareas:

TaxpayerProfile TaxpayerAccounting FormsandAssessments Payments OverpaidAccounts Compliance Collections Revenue Correspondence System

TRM encapsulatesstandardbusinessprocessesforeachofthesemajortaxandrevenuefunctionalareas. Foreachfunctionalarea,thedocumentationincludesdetailedrequirements,requirementstraceabilitytothedetailedprocessflowsandagap/fitsolutionanalysis.

TheBusinessAnalysisassetsdocumentthebusinessrequirementsanddetailedprocessflowdiagramsforallofthefunctionalareas. TheTRMstartswithaLevel0processmodel,andwhichdrillsintohundredsofbusinessprocessflowsandstepsatLevel1,Level2,andLevel3. ARequirementsTraceabilityMatrix(RTM)isusedtomapthousandsoftypicalbusinessrequirementstotheapplicablestepsinthebusinessprocessflows.

TheSolutionAnalysisassetsdocumentthesolutionimplementationapproachtofulfillthegivenbusinessrequirements,usingaspecificversionofOraclePSRM. Thisgap/fitanalysisincludestheidentificationofsolutionpackagesforimplementationguidance. Thisincludesconfigurationwidgetcountsthatcanbeusedforbudgetaryestimationplanning.

OPNregisteredimplementerscanfindadditionalmaterialattheOraclePartnerNetwork (OPN)website:

http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm NavigatetotheImplementtab ScrolldowntotheToolsandResourcessection

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5. AreETM,ETPMandPSRMthesame? ThenamesEnterpriseTaxationManagement(ETM),EnterpriseTaxationandPolicyManagement

(ETPM)andPublicSectorRevenueManagement(PSRM)areusedinterchangeably,eventhoughtheyreflectdifferentversionsoftheproduct. WhenthenamechangedfromETMtoETPMthisreflectedtheadditionofOraclePolicyManagementtotheproduct. ThenamePSRMwaschosentoreflectthewidermarketfortheproductasitispositionedforpublicsectorcustomerswhomanagerevenuebutarenottaxauthorities. Nofunctionalitywasremovedoradded,otherthanwhatisincludedaspartofthenewrelease.

6. WhatistheReleaseHistoryofOraclePublicSectorRevenue Management? Thereleasecyclefornewversionsofproductis18to24months. In2006SPLWorldGroup(SPL),aleadingproviderofrevenueandoperationsmanagementsoftware

fortheutilitiesindustry,hadwonacontractwiththeDutchTaxAuthorityusingCustomerCareandbilling(CCB)andsawthisasanopportunitytocreateaproductoptimized forrevenuemanagement. OnNovember3,2006,OracleannouncedthatithadacquiredSPL. ThefirstreleaseofOracleEnterpriseTaxationManagement(ETM)version2.1.5wasreleasedfor

generalavailabilityinDecemberof2007.TheETMv2.1.5productbuiltonthesuccessof OracleUtilities CustomerCare&Billingv2.1.0. Withthisrelease,anewstand-aloneproduct,designatedforthetaxindustrywascreated. ThisenabledtheOracle tooptimizeOracleEnterpriseTaxationManagementfortaxauthoritiesandthepublicsector.

InMarchof2009Oracle releasedETMv2.2.0. Thiswasamajorfunctionalandtechnicalreleaseonversion2.2ofOracleUtilitiesApplicationFramework.ThisreleaseincludedfunctionalityaroundFormsandPenaltyandInterestcalculation.

InAprilof2010Oracle releasedETPMv2.2.0SP2. ThisservicepackincludedmajorenhancementsforFormsandPenaltyandInterest. Also,withthisreleasealimiteduselicenseofOraclePolicyAutomationwasadded,andtheproductnamechangedfromOracleEnterpriseTaxationManagementtoOracleEnterpriseTaxationandPolicyManagement. TheadditionofOraclePolicyAutomationisakeydifferentiatorforPSRM. Itallowedcustomerstorespondtoanenvironmentwherefrequentpolicychangesarethenorm.

InMarchof2011Oracle releasedETPMv2.3.0. Thiswasamajorfunctionalrelease,includingenhancedfunctionalityforAudit,AppealsandBankruptcy.

InJanuaryof2012OraclereleasedETPM v2.3.1. Thisreleaseincludedenhancementstotaxpayerprofile,forms,taxpayeraccountingandpaymentsfunctionality.

InOctoberof2013OraclereleasedPSRMv2.4.0. Thiswasamajorfunctionalrelease,includingrenovatedfunctionalityforassetbasedtaxation,billing,calculationsandproductioncontrols. Forthisreleasetheproductnamechangedtobetterfitthetargetmarket. PSRMisrelevanttotaxauthoritiesandalsotootherpublicsectorauthoritiesthatmanagerevenue,includingcustomsauthoritiesorbenefitmanagementauthorities.

7. WhatistheWinHistoryofOraclePublicSectorRevenueManagement? 2006: SPLwinsthefirstcontractwithafederaltaxauthorityinEMEA December2007: FirstUnitedStatestaxauthoritypurchasesETM March2008: SecondUnitedStatestaxauthoritypurchasesETM

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May2008: ThirdUnitedStatestaxauthoritypurchasesETM November2008: FirstsocialservicesauthorityinLatinAmericapurchasesETM February2009: FirsttaxauthorityinAfricapurchasesETM May2009: FirsttaxauthorityinLatinAmericapurchasesETM February2010: FirststateunemploymentinsuranceauthorityintheUnitedStates purchasesPSRM August2010:Asia-PacificfederalagencyinAustraliapurchasesETPM August2010:Asia-PacificinlandrevenueauthoritypurchasesETPM March2011: FirstlocalgovernmentinEMEApurchasesETPM March2012: MinistryofLaborandsocialPolicyauthorityinEuropepurchases ETPM May2012: FirstgovernmentAuthorityinSouthAmericapurchasesETPM. Withthiscustomer,wenow

haveacustomerineachcontinent. September2012: SecondTaxauthorityinAfricapurchasesETPM(Lesotho) September2012: TaxauthorityintheMiddleEastpurchasesETPM (Kuwait) September2012: MiddleEast ministryoffinancepurchasesETPM (Qatar) November2012: ExistingcustomerinEMEApurchasesETPMtomanageallmajortaxtypes.

8. WhatistheGo-LiveHistoryofOraclePublicSectorRevenueManagement? August2009: FirststatetaxauthorityintheUnitedStatesgoesliveonETMv.2.1.5 December2009: FirstfederaltaxauthorityinEuropegoeslive August2010:SecondstatetaxauthorityintheUnitedStatesgoeslive January2011: FirstcustomerperformsaproductionupgradefromETMv2.1.5tov.2.2.0SP2 June2011: FirstfederalagencyinAustraliagoeslive July2011: ThirdstatetaxauthorityintheUnitedStatesgoeslive July2012:FirsttaxauthorityinAfricagoeslive April2013: SecondtaxauthorityinAfricagoeslive July2013:: FirstlocalgovernmentinEMEAgoeslive August2013: FirstMinistryofLaborandsocialPolicyauthorityinEuropegoeslive

October2013:

Fourth

state

tax

authority

in

the

United

States

goes

live

9. WhatisOracleUtilitiesApplicationFramework?

OraclePublicSectorRevenueManagement (PSRM)isdevelopedusingacommonapplicationframeworkcalledOracleUtilitiesApplicationFramework

TheOracleUtilitiesApplicationFrameworkisutilizedby multipleproductsandisresponsiblefor: Commonfunctionsacrossproducts. Technologystacktobesupportedbytheproducts.

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Platformscertifiedfortheplatform. OtherproductsbuiltusingtheOracleUtilitiesApplicationFrameworkinclude:

OraclePublicSectorRevenueManagement OracleUtilitiesCustomerCareandBilling OracleUtilitiesBusinessIntelligence OracleMeterDataManagement OracleMobileWorkforceManagement OracleInsuranceRevenueManagementandBilling

10. WhatproductsaretypicallyimplementedwithOraclePublicSectorRevenueManagement? Oracleprovidesavarietyof productsthathelpfillpublicsectorrevenuemanagementcustomerneeds.

AlmosteveryPublicSectorauthorityrunsOracletechnologytoday. 25outof25topgovernmentsgetbetterresultswithOracle.

Oracledeliversacompleteplatformofdatabase,middleware,applications,servers,andstorage. ThisallowscustomerstotakeadvantageofthefullOraclestack. Dependingonthespecificcustomerneeds,manyofthefollowingproductsareoftenpurchasedbyacustomer:

OracleDatabase OracleRealApplicationClusters(RAC) OraclePartitioning

OracleTaxAnalytics OracleBusinessIntelligencePublisher OracleBusinessIntelligenceEnterpriseEdition OracleDataIntegrator OracleEnterpriseManager

OraclePSRM SelfService OracleDatabaseEnterpriseEdition WebLogicSuiteforOracleApplications WebCenterPortalforOracleApplications

OracleApplicationIntegrationArchitecture OracleDocumaker OtherOracleApplications

SiebelforPublicSector OracleE-BusinessSuite OraclePeopleSoft

ServersandEnvironment OracleWebLogic OracleEnterpriseLinux

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OracleExadata OracleExalogic

Middleware OracleFusionMiddleware OracleIdentityManagement OracleAccessManager

Training OracleUserProductivityKit

TestAutomation OracleAutomationTestingSuite

11.DocustomersneedafulluselicensetousetheproductsmentionedabovewhenpurchasingOracleApplications? CustomersareabletobenefitfromOracleApplicationSpecificTechnology(AST) productswhenthey

purchaseOracleApplications,includingOraclePublicSectorRevenueManagement (PSRM). OracleApplicationSpecificTechnologyproductsaredesignatedbythesuffix"forOracleApplications"

andarelimitedtousewitheligibleOracleApplications,suchasPSRM. EachOracleApplicationSpecificTechnologyproductcontainsthesamefeaturesasitsfulluse

counterpart,butisrestrictedforuseonlywiththeeligibleOracleApplicationforwhichitislicensed. UsuallytheASTproductlicensingisofferedatasignificantdiscountoftheregularfulluselicense.

12. WhatMicro FocusLicensedoINeed? DuetoOraclePublicSectorRevenue Management (PSRM)shistory,therearesomefeatures

deliveredinCOBOL. Becauseofthis,aruntimelicenseofMicroFocusisrequiredandprovidedwiththePSRMlicense. ItishighlyunlikelythatcustomerswillcreatecustomCOBOLfeatures,butanydevelopmentinCOBOLrequiresadditionallicenses.

OraclePublicSectorRevenueManagement (PSRM)supportsthefollowingMicrofocuslicenses: MicroFocusServer(forUNIXorWindows)(Required).Thisistheruntimeandlicensing

enginethatallowstheproduct'sCOBOLprogramstoruninaproductionenvironment.A30-daytemporarylicenseisincludedwithyourOraclePublicSectorRevenue Managementlicensefee.

MicroFocusServerExpress(forUNIX)(Optional).ThissoftwareisusedtocompileCOBOLprogramsfordeploymentinaUNIXenvironment.ThislicenseisrequiredifyouwillbedevelopingyourownCOBOLprograms.

MicroFocusNetExpress(forWindows)(Optional).ThissoftwareisusedtocompileCOBOLprogramsfordeploymentintheWindowsenvironment.ThislicenseisrequiredifyouwillbedevelopingyourownCOBOLprograms.

BothNetExpressandServerExpressincludeaCOBOLcompilerandaCOBOLrun-time. MicroFocusServerlicensesareincludedwithOraclePublicSectorRevenue Managementlicenseas

partofanOEMagreement.

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MicroFocusServerExpressandMicroFocusNetExpressareonlyneededtocompileCOBOLprograms. Ifnecessary,thesehavetobelicensedseparately,butarerelativelyinexpensive.

IfyouaredevelopingusingJavaonly,MicroFocusServerExpressandMicroFocusNetExpressarenotrequired.

13. WhatlanguagesdoesOraclePublicSectorRevenueManagementsupport? OraclePublicSectorRevenueManagement (PSRM)iscurrentlyavailableinEnglish,Arabic,Iberian

Portuguese,SerbianLatin,GermanandLatinAmericanSpanish. PSRMsupportsmultiplelanguagesandcanbetranslatedimplementerscanperformlocaltranslations

fortheuserinterfaceandtheuser helpdocumentation. Oracleisalwaysinvestinginaddingnewlanguages. Contactyoursalesrepresentativeformore

informationon

a

new

translation.

PleasecontactOracleCorporationforfurtherdetailsontranslatingtheOraclePublicSectorRevenue

Managementsolutiontoadditionallanguagepacks.14. WhereshouldIgoforfurtherLicensinginformation?

Oracle.comprovidesgenerallyavailableinformationaboutallOracleproducts,includingsalesbrochures,datasheetsandwhitepapers.

Forlicensedimplementers,the OraclePartnerNetworkwebsiteprovidesnewsandinformationaboutOraclePublicSectorRevenueManagement,aswellastrainingmaterialandopportunities,othertoolsandresourcesforimplementersandinformationaboutOracleevents

http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm ExistingcustomerscanaccessmoreinformationonMyOracleSupport. Thisincludespatchdownloads,upgradeinformation,andmoretechnicalproductdocumentation.

AdditionalinformationaboutOracleTaxproductscanbefoundintheOracleTaxBlogathttp://blogs.oracle.com/tax

i. ThisblogisallestablishedandmaintainedbytheOraclePSRMProductManagementteam. ThisblogisforOraclePSRM customers,deliverypartners,andevenourOracle professionals,andisdedicatedtoallthingsrevenuemanagement. Wewillfocusonsupportandimplementationtips,announcements,andFAQs(frequentlyaskedquestions)forallofourOracleTaxproducts. These includeOraclePublicSectorRevenueManagement(PSRM), OracleTaxAnalytics,andourOraclePSRMintegrationproducts.YouwillseepostsfromalltheOraclePSRM productmanagers,allinoneblog.

ORACLEPUBLICSECTORREVENUEMANAGEMENTIMPLEMENTATIONFAQ15. WhatarethedifferencesbetweenConfiguration,DevelopmentandCustomization?

ConfigurationistheprocessofsettingupoptionsforOraclePublicSectorRevenueManagement(PSRM) featurestailoredtomeetimplementationspecificbusinessrequirementsusingtheadministrativetoolssuppliedwithintheapplication.

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Configuration consists of Business Configuration and Technical Configuration,common elements include:

CompletedthroughtheOraclePublicSectorRevenueManagementAdministrationMenuoptionswithoutprogramming

TheDemonstrationDataprovidedwithOraclePublicSectorRevenueManagement canbeusedforconfigurationset-upideas,training,demos,andconferenceroompilots

RoutinemaintenancecanbeaccomplishedutilizingConfiguration. OraclePublicSectorRevenueManagementFeaturesand FunctionsutilizedbyConfigurationare:

DocumentedwithintheOraclePublicSectorRevenueManagementproductdocumentation Supportedandcoveredunderwarranty PatchedunderOracleGlobalCustomerSupportprocesses

Business Configurationshouldberecognizedas: BusinessUsersdeterminetheconfigurationvalues Examples:

Setup Control Data, Tax Types, Adjustment Types Defining parameters for an Algorithm Setting up Rates Defining Form Lines Items and Rules

Technical Configurationshouldberecognizedas: ITstaffdeterminetheconfigurationvalues OraclePublicSectorRevenueManagementhasEmbeddedHelpfeaturesimplementers can useto

documentwhatisconfigured Examples:

Creating a new Business Object or Zone Any algorithm type, script, zone, portal, data area, Business Object, Business Service Specifying or removing a deferred monitor process on a base-product Business Object Base product Business Object modified through:

Installation Options and Feature Configurations Disabling base product algorithms plugged in on a base-product Business Object Adding algorithms to a base-product Business Object

SQL statements in zones, or HTML for UI Maps

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Creating XAI inbound and outbound messages Disabling option values Extending base-product data areas

Developmentisthe useoftoolsandmethodsprovidedinthebaseproductforprojectstoperformsafe,upgradeabledevelopmentthatpreservesthecustomersupgradepathtoallowcustomerstotailortheapplicationtotheirspecificbusinessrequirements,withoutsacrificingtheupgradebenefitsofCOTS.

TheDevelopmentToolsprovidedare:

Documentedwithin

the

Oracle

Public

Sector

Revenue

Management

product

documentation

Supportedandcoveredunderwarranty PatchedunderOracleGlobalCustomerSupportprocesses ThemodulescreatedwiththeDevelopmentToolscannotbesupportedor fixedbyapatchfrom

OracleGlobalCustomerSupport OraclePublicSectorRevenueManagementhasEmbeddedHelpfeaturesimplementers can

usetodocumentwhatisconfigured

Development shouldberecognizedas: Examples:

Development using the SDK we provide with OraclePublicSectorRevenueManagement(i.e.java algorithms, new java batch programs).

Development using the OraclePublicSectorRevenueManagementconfiguration tools (xPathscripting)

Development using 3rdparty development tools and then imported into OraclePublicSectorRevenueManagement(xPath editors, JavaScript editors, etc.)

Customizationismodificationofthebaseproductsoftwareandisnotpreservedduringanupgrade.OraclePublicSectorRevenueManagementSoftware(PSRM)isarchitectedtopreventcustomizations,sothatupgradepathsarepreserved;makingCustomizationaconceptwedonotsupport.

16. Howdoimplementationconfigurationanddevelopmentaffectwarrantyandsupport? TheOraclePublicSectorRevenueManagement(PSRM)warrantyensuresthatallfeaturesand

functionswillworkasdescribedintheproductdocumentation. Forthesepurposes,productdocumentationincludes:

ServerAdministrationGuide FrameworkAdministrationGuide PSRMInstallationGuide

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PSRMDBAGuide PSRMQuickInstallGuide PSRMReleaseNotes PSRMBusinessProcessGuide PSRMAdministrationGuide ProductHelp

OraclesLifetimeSupportPoliciesareoutlinedonoracle.com. ThecurrentreleaseofOraclePSRM isversion2.4.0,releasedforGeneralAvailabilityinOctober2013. PertheLifetimeSupportPolicy,PremierSupport forOraclePSRMv2.4.0isofferedfor5years,throughSeptember2018. ExtendedSupport offersuptoanextra3yearsofsupportforselectsoftwarereleases,atanadditionalfee.SustainingSupportprovidesmaintenanceforaslongasyouuseyourOraclesoftware.

AnyconfigurationperformedinPSRM willnotaffectthewarrantyandwillbeabletobeupgradedandsupported. DevelopmentperformedusingtheSoftwareDevelopmentKit(SDK)willalsonotaffectthewarrantyandshouldcontinuetoperformafterupgrades.

TheOracleteamstrivestominimizeupgradeimpactsovertime. Toaccomplishthat,weconductthoroughregressiontesting.

17.Doestheproductcontainmodificationstothecommonbaselinethatarenotavailabletoallcustomers? Allcustomersareable todownloadOraclePublicSectorRevenueManagement(PSRM)from

eDelivery. TherearenodifferencesbetweencodelinesforcustomersusingthesameversionofPSRM. Customersareabletoextendthebaseproducttomeettheirneedsthroughconfigurationanddevelopment performedbysystemintegrators.

18.AreOracleRevenueManagement productsand/orservicesbeingmanufacturedorperformedatsitesoutsidetheUnitedStates? TheOraclePublicSectorRevenueManagement(PSRM)developmentteamhasmembersinavariety

oflocationsthroughouttheworld. Ourcurrentdevelopmentcentersinclude SanFrancisco,CA Manila,Philippines Hyderabad,India Raleigh,NC

Bridgewater,NJ

19. WherecanIfindtheOraclePublicSectorRevenueManagement documentationanddatamodel?

ThedocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefromoracle.com. ThisincludesOraclePublicSectorRevenueManagement(PSRM)v2.2,v2.3.0,v2.3.1andv2.4.0, OracleTaxAnalytics v2.0,OracleETPMWebServicev1.0andOracleTaxPSRMintegrationproductsforOracleEBSandPeopleSoft. TheeasilyaccessibledocumentationlibraryincludestheonlineHelp,ReleaseNotes,InstallationGuides,andDBA,Administration,andBatchguides.AlldocumentationisavailableinPDFformat. Inaddition,theon-linehelpforPSRMisavailableinHTMLformat.

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Youcanfindthemhere: http://www.oracle.com/technetwork/documentation/pubsectrevmgmt -154608.html,orbygoingtohttp://www.oracle.com/documentation,andselectingOracleTax.

OracleeDeliveryallowsyoutodownloadamediapackcontaininginformationaboutOraclePublicSectorRevenueManagement,including: TheproductReleaseNotesprovideinformationaboutnewfunctionalityfortherelease,aswellas

technicalspecificationsandsupportedplatforms. TheproductInstallationGuideprovidesdetailedinformationregardingtotheinstallationofOracle

PublicSectorRevenueManagement,includinganoverviewoftheApplicationArchitecture,Supportedplatformsandhardware,andotherinstallationdetails.

TheQuickInstallGuideprovidesahigh-leveloverviewoftheinstallationstepsforOraclePublicSectorRevenueManagement

TheDatabaseAdministratorsGuideprovidesinstructionsforinstallingandmaintainingthedatabaseforOraclePublicSectorRevenue Management.

OraclePublicSectorRevenueManagementcontainshelpthatcanbeaccessedfromtheapplication.ThisHelpprovidesextensiveproductdocumentationdescribingthedifferentfeaturesandfunctions.Thehelpcanbeinstalledindependentlyonyourcomputerforeasyaccesswhennotloggedintotheapplication.

Thedatadictionaryintheapplicationviewerhasthephysicaldatamodel.ThereisalsotheMaintenanceObject (MO)viewthatshowsthemaintableandallthechildtablesforanMO.

20.HowcanItailortheOraclePublicSectorRevenueManagementUIlayertoaccommodatecustomerrequests? TheOraclePublicSectorRevenueManagement (PSRM)UIcanbecustomizedbyselectinguser

preferencesfordifferentusergroups. Thisaffectswhatuserswillseewhentheyfirstaccesstheapplication.

Stylesheetscanprovideaspecificlookandfeeltotheapplication. ThesecanhelpmakePSRMslookconsistentwithothercustomerapplicationsanddoesnotaffectfunctionality.

CustomPortalsandZonescanbecreatedtodisplayinformationtotheuser andnewpagescanbeconfiguredtomaptouserrequirements. Businessobjectscanbeusedtogeneratecustomizedviewsofthedata.

BusinessProcessAssistantscriptscanbeconfiguredtohelpwalktheuserthroughabusinessprocess.

21. Howcanbusinessrulesbedefinedandmaintainedbyusers? TheOraclePublicSectorRevenueManagement (PSRM)productallowsadministratorstoconfigurea

varietyofbusinessrulesthroughitsbasepages.Administratorsareabletosetuprulesrelatedtotaxpayers,accounts,taxtypes,andmanymoreusingcommonfeaturessuchasdropdownboxesandradiobuttons.

ThePSRM licenseprovidesalimiteduselicenseforOraclePolicyManagement(OPA). OPAgivesuserstheabilitytocreatebusinessrules usingfamiliartools,suchasMSWordandExcel.Afterbusinessusersreviewandtesttheserules,theycanbedeployedtobeusedwithPSRM. OPAalsoprovidesanabilitytotrackpolicychanges,andtracebacktosourcematerial,definetestcasesandcompareresultsacrosspolicyversions.

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22. WhatextensionscanbemadetotheBusinessApplicationLayer? Businessconfigurationcanbeusedtoimplementbusinessspecificrequirementsusingthe

administrativetoolssuppliedwiththeapplication. OraclePolicyAutomationallowsyoutoaddbusinessrulesatdifferentpointsinabusinessprocess.

ThesebusinessrulescanbeeasilymaintainedusingMicrosoftOfficetools,suchasWordandExcel. TechnicalconfigurationcanbeusedtoextendexistingbusinessentitiesandcreatenewBusiness

Componentsthat extendtheapplicationlayer. Inaddition,implementationscanaddlogicthroughcustomAlgorithmsandBackgroundProcesses.

ExtensionstotheApplicationLayercanbemadeusingtheSoftwareDevelopmentKit. TheOracleUtilitiesSoftwareDevelopmentKitisasetofutilitiesdesignedtobuildapplicationsbasedonOracleUtilitiesApplicationFramework,theapplicationframeworkbuiltbyOracle.Itprovidesutilitiesforbaseproduct

developers

and

implementers

to

extend

applications

without

compromising

upgradeability.

23. HowcanIextendthedatabaselayer?

ManyobjectsinOraclePublicSectorRevenue Management(PSRM)supportcharacteristics.Characteristicsenableimplementerstostoreadditionalinformationaboutanobjectwithouta needfortablemodifications. Implementersdefine acharacteristictypethatwillbeusedtostoretheinformation.Thisisthemostcommonextensionofthedatabaseandworksbestwhencustomersneedtostoreanadditionalfieldonatable.

BusinessObjectExtensionscanbeusedtodefineaschemaofinformationthatwillbeapplicableforabusinessobject.BusinessObjectextensionsareagoodchoicewhencustomersneedtostoregroupsofinformationorrepeatinggroups.

TheSoftwareDevelopmentKit(SDK)allowsimplementationstoaddtablesandcolumnstothedatamodel. Implementerscanaddtablestoanexistingmaintenanceobject(MO)orcreateanewMO.ImplementerscanaddvalidationtotheMOsusingtheSDK. Thisshouldbeusedonlyifthecustomerhasastrongpreferenceandthepreviousmethodsarenotenoughtomeettherequirement.

OraclePublicSectorRevenueManagementprovidesseveralgenericobjectsthatcanbeusedtoaccommodatecustomer-specificdata,includingFact,ProcessFlowandtheBusinessEventLog.Theseobjectsprovideanalternativetomodificationsofthedatabasebyprovidingaflexiblewaytostoreinformation.

24. HowdoIpreventmultipleinternalusersfrommodifyingthesamedataatthesametime?

25. WhatplatformsaresupportedforOraclePublicSectorRevenue Management? ThedocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefrom

oracle.com. ThisincludestheInstallationGuideandQuickInstallGuide. TheOraclePublicSectorRevenueManagementversion2.4.0.0.0releasewillsupportthefollowing

platformcomponents. Note:PleasechecktheOracle.comSupportwebsiteforthelatestsupportedplatformsasthis

informationcanchangeperiodically.

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WebBrowserRequirements ThefollowingOperatingSystem/WebBrowsersoftwareissupported:

WindowsXPSP3orhigherwithInternetExplorer8.x/Firefox17ESR Windows7(32-bitor64-bit)withInternetExplorer8.xor9.x/Firefox17ESR Note:

InternetExplorer9.xmustbeinCompatibilityMode. OnlyESRversionsofMozillaFirefoxaresupported.

OperatingSystemsandApplicationServers Thefollowingtabledetailstheclient,applicationserveranddatabasetiercombinationsonwhich

OraclePublicSectorRevenueManagementversion2.4.0.0.0hasbeentestedandcertified.BrowserandOperatingSystem(Client)platformsaresupportedwithalllistedserversidecombinations.

Note:SupportforOracleEnterpriseLinux5.8requiresCobol server5.1WP8.SeetheMicroFocussitefortheappropriatedownload.

ClientTier ApplicationServerTier DatabaseTierOperatingSystems

(64bitonly) Chipset ApplicationServer OperatingSystems:assupportedbythe

respectiveDBServerVersions

DatabaseServers:Oracle11.2.0.3

(StandardandEnterpriseEdition)

Oracle12.1.0.2(StandardandEnterprise

Edition)

OperatingSystem:

Windows7

Browsers:

AIX7.1TL1 P-Series OracleWeblogic10.3.6(StandardandEnterprise

Edition)IBMWebsphere8.5.0.1

(BasicandND)IE8.xIE9.x

(compatibilitymodeonly)

OracleEnterpriseLinux5.8/6.2/6.3

X86 OracleWeblogic10.3.6

SunSolaris10 SPARC OracleWeblogic10.3.6Firefox17ESR WindowsServer2008

R2X86 OracleWeblogic10.3.6

OracleDatabaseServers OraclePublicSectorRevenueManagementversion2.4.0.0.0issupportedwithOracleDatabase

Server11.2.0.3or12.1.0.2onalloftheoperatingsystemslistedabove. TheOracle11.2.0.3or12.1.0.2clientisrequiredfortheseversionsofthedatabaseserver.

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ThefollowingOracleDatabaseServerEditionsaresupported: OracleDatabaseServerStandardEdition OracleDatabaseServerEnterpriseEdition

RefertoOracleDatabaseServerdocumentationforthedifferencesbetweenthese2editions.SomefeaturesandoptionsareonlyavailableaspartofOracleDatabaseServerEnterpriseEdition.

OraclePolicyAutomation OraclePublicSectorRevenueManagementversion2.4.0.0.0issupportedwithOraclePolicy

Automationrelease10.4.RefertoOraclePolicyAutomationdocumentationfortheplatformssupportedbyOraclePolicyAutomationandOraclePolicyModeling.

26. Whatisthedifferencebetweensupportedandcertifiedplatforms? PlatformsareCertifiedwhentheyhavebeenthroughafullautomatedregressiontest cycle. By

contrast,supportedfeaturesmayormaynothavebeentested,butarefullycoveredunderOracleSupport andtheOracleteamisconfidentthatOraclePublicSectorRevenueManagementwillpresentnoissuesonthoseplatforms.

Forexample,OraclePublicSectorRevenue ManagementmaybecertifiedtoworkwithOracleDatabaseOracle11.2.0.3. However,iftherearenewpatchesorservicepacksreleasedfortheOracleDatabase,theywillnotbecertifieduntilsometimeinthefuture,buttheywillbesupported.

Thereasonwehavesupportedplatformsthatarenotcertifiedisthattheproductsareconstantlyreleasingnewversionsanditwouldbeimpracticaltorunafullautomatedtestcycleforeachnewversiontheyrelease. Instead,werunthefulltestcycleformultipleplatformswhenpreparingforanewreleaseofPSRM.

27.ArethereanyproprietarytoolsrequiredtorunormaintainOraclePublicSectorRevenueManagement? OraclePublicSectorRevenueManagement(PSRM)isdevelopedusingcommonlyavailablelanguages

suchasJava,XML,SQLandOraclePolicyAutomation(OPA). Nospecialized,hardtofindtechnicalresourcesarerequiredtomaintainthesystemaftergolive.

28. WhatmethodologyisusedtoimplementOraclePublicSectorRevenueManagement? OraclePublicSectorRevenueManagement(PSRM)hasbeenimplementedbycustomersusing

differentmethodologies,includingAgileandUnifiedProcess. ItisnormalforeachSystemsIntegrator(SI)tohavetheirproprietarydeliverymethodology,thisis part

ofthe

differentiation

and

competitive

edge

each

SI

offers.

Oracleprovidesaflexible/scalable,nonproduct/technologyspecificmethodologybasedontheunified

processcalledOracleUnifiedMethod(OUM). InformationaboutthismethodologycanbefoundontheOraclePartnerNetworkathttp://www.oracle.com/partners/en/products/applications/oracle-unified -method/get-started/oracle-unified-method-1953960.html .

29. WhatskillsareneededtoimplementOraclePublicSectorRevenueManagement? OraclePublicSectorRevenueManagement(PSRM)canbemaintainedbytechnologyemployeesthat

possesscommonskillssuchasJava, XMLandSQL.

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Nospecialized,hardtofind, technicalresourcesarerequiredtomaintainthesystemaftergolive.30.WhataretheusesandbenefitsofusingtheOraclePublicSectorRevenueManagement

DemonstrationDatabase? TheOraclePublicSectorRevenueManagement(PSRM)DemonstrationDatabaseservesmany

purposes: Itishelpfultosetupanenvironmentthatcandemonstratefeaturesandfunctionswithouttheneed

toaddconfiguration. Itcanbeusedasastartingpointforimplementers becauseitservesasanexampleofhowto

configuredifferentfunctionality. Implementerscancopyfunctionalitytocustomerenvironments,asappropriate.

It

can

be

used

as

a

training

environment

since

itcontains

system

and

taxpayer

data

that

can

be

restoredfromthe originalfiles. TheDemonstrationDatabasehasbeencertifiedtoworkwiththetrainingexercises.

31. Whatarepatches,roll-upsandservicepacks,andwhendoIneedtoapplythem? Duetotheongoingnatureofsoftwareimprovement,Oraclewillcontinuallyreleaseenhancementsand

fixesthroughpatches,roll-upsandservicespacks. Patchesarefixesorenhancementsthataddressaspecificitem. Theycanbereleasedatanytime. Roll-upscombineanumberofpatchestomakeapplicationeasierforcustomers. Roll-upscomeout

monthlysocustomerscanplanfortheirapplication. TheydonotincludeOracleUtilitiesApplicationFrameworkpatches.

ServicePacksarereleasedevery6to9months. TheyincludeallfixesandenhancementsincludedintherollupsandanyOracleUtilitiesApplicationFrameworkpatchesthathavebeencertifiedwithOraclePublicSectorRevenueManagement

Allservicepacksaremandatoryoncetheyarereleased.Anybugfixeswillbereleasedontopofthelatestavailableservicepack. Inaddition,onceanOracleUtilitiesApplicationFramework(OUAF)servicepackiscertifiedtoPSRM,itbecomesmandatoryforall PSRM customers.

AlwayscontactOraclePublicSectorRevenueManagementSupportpriortoapplyingvendorupdatesthatdonotguaranteebackwardcompatibility.

32.HowareOraclePublicSectorRevenue Managementupgrades,enhancementsandfixes/patchesobtainedandhowdowereceivenotification? Oraclewillcontinuallyreleaseenhancementsandfixesthroughpatches,roll-upsandservicespacks.

Patchesarefixesorenhancementsthataddressaspecificitem. Theycanbereleasedatanytime. Roll-upscombineanumberofpatchestomakeapplicationeasierforcustomers. Roll-upscome

outmonthlysocustomerscanplanfortheirapplication. TheydonotincludeOracleUtilitiesApplicationFrameworkpatches.

ServicePacksarereleasedevery6to9months. TheyincludeallfixesandenhancementsincludedintherollupsandanyOracleUtilitiesApplicationFrameworkpatchesthathavebeencertifiedwithOraclePublicSectorRevenue Management

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Customersshouldnotapplyindividualpatchesunlesstheyhaveanurgentissueresolvedbythepatch.Thiswouldcauseexcessiveregressiontestingandmaintenanceburden.

Tostaycurrentwiththelatestfixes,customersshouldplanonapplyingroll-upsandservicepacksastheyarereleased. Thisminimizesregressiontesting.

CustomersshouldconsulttheOracleE-Deliverywebsiteperiodicallyfornewpatchesandroll-ups33. AreServicePacksmandatory?

Yes. ServicePacksenablecustomerstokeeptheirenvironmentsuptodatewithanyissueresolutionsandenhancements. Ifacustomerweretoencounteranissue,hewouldneedtoensurethatallservicepacksareappliedtotheenvironmentbeforerequestinghelpfromcustomersupport. ServicePacksareapre-requisiteforsuturepatches.

34. Whatinstallationinformationisavailable? ThedocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefrom

oracle.com. ThisincludesOraclePublicSectorRevenueManagementv2.2,v2.3.0,v2.3.1andv2.4.0, OracleTaxAnalytics v1.1,andOracleTaxPSRMintegrationproductsforOracleEBSandPeopleSoft. Theeasilyaccessibledocumentationlibraryincludestheonline Help,ReleaseNotes,InstallationGuides,andDBA,Administration,andBatchguides.AlldocumentationisavailableinPDFformat. Inaddition,theon-linehelpforPSRMisavailableinHTMLformat. Youcanfindthemhere: http://www.oracle.com/technetwork/documentation/taxmgmt-154608.html ,

orbygoingtohttp://www.oracle.com/documentation,andselectingOracleTax. InstallationguidesareavailablefordownloadfromtheOracleE-Deliverywebsite. Thesedocuments

providearoadmapforinstallationanduseofOraclePublicSectorRevenueManagementacrossavarietyofsupportedplatformsandconfigurations.Asimplementationswillvarytheymaynotrepresentdetailedstepbystepproceduresforyourenvironment.

RefertotheOraclePublicSectorRevenue ManagementQuickInstallGuideRelease2.4.0 foranoverviewofinstallingOraclePublicSectorRevenueManagement includingMicroFocusinstallationinformation.

RefertoChapter2DatabaseInstallationofOraclePublicSectorRevenueManagementDatabaseAdministratorsGuideRelease2.4.0forthestepsrequiredtoinstallorupgradetheOraclePublicSectorRevenueManagementdatabaseincluding: InstallationOverview OracleDatabaseInstallation

RefertotheOraclePublicSectorRevenue ManagementInstallationGuideRelease2.4.0 for adetailedguideonhowtoinstallOraclePublicSectorRevenueManagement.

RefertotheOraclePublicSectorRevenue ManagementOptionalProductsInstallationGuideRelease2.4.0 for informationonthereportingfeaturesofthesoftwarethatcanbeleveragedwithOracleBIPublisheraswellason-linedocumentdisplaywithOracleDocumaker.

35. Whatqualityassuranceprocessesarefollowedbeforereleasingsoftwarepatches? TheOraclePublicSectorRevenueManagement (PSRM)teamutilizesanindustrystandardtesting

process,includingunittesting,systemtestingandacceptanceresting. Duringtheprocess,the ProductDevelopmentEngineersareinvolvedintestpreparationandresolutiondocumentation. TheQuality

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Assuranceteamconductsacceptancetests,aswellasregressiontesting,toensurethefixwillnothaveanynegativeeffectonexistingfunctionality.

36. Whichtoolsshouldbeusedfordatamigrationbetweenenvironments? With theOracleUtilitiesApplicationFrameworkbasedproductsthereareanumberoftoolsprovided

thatcanbeusedtotransferdatafromoneenvironmenttoanother. Therearethree maintoolsthatimplementationsuse:

Bundling- AconfigurablereleasemanagementtoolthatallowsexportingofAdvancedConfigurationEnvironmentbasedobjects(businessservices,businessobjects,UIMapsetc)fromoneenvironmenttoanother.

Blueprint- AnOracleUtilitiesSoftwareDevelopmentKit(SDK)basedtooltoimportmetadatafromthe

development

environment

to

your

initial

testing

environment.

The

utility

is

command

line

based

andbasicallyusesatextbasedconfigurationfiletodrivetheutilityonthesourceandtargetsides.

ConfigurationMigrationAssistantAsacompaniontotheothertoolsoutlined,theConfigurationMigrationAssistantcanbeusedtomigrateadministrationandconfigurationdatafromoneenvironmenttootherenvironments. TheConfigurationManagementAssistantshipswithpredefinedMigrationrequestsandMigrationPlansreadytouse. Thisoptionisforconfigurationdataonly.

Eachtoolhasaroleinanimplementationbutyoumustbecarefultousetherighttoolfortherightjobwithinanimplementation.Thesuggestionsareasfollows:

OnlyusetheBlueprinttoolformigratingdatafromyourdevelopmentplatformtoyourinitialtestenvironment.Theblueprinttoolisnotdesignedtomovelargeamountsofdataand certainlyisrisky,ifnotusedcorrectly,andcanpotentiallybreaktheintegrityofyourdata.

TheSDKprovidestheconfigurationdatathatitisusedfor(mainlymeta-data).Thisshouldnotbeextendedas,whileitcanperformdatamigrationonanydata,itisnotefficientandriskyforcertaintypesofconfigurationdata.

Additionalinformationcanbefoundinthefollowingwhitepaper: OracleUtilitiesApplicationFramework- ReleaseManagement- SoftwareConfigurationManagementonMyOracle.com

37. WhatstepsareinvolvedintheOraclePublicSectorRevenue Managementupgradeprocess? BeforeupgradingyourOracle PublicSectorRevenueManagement (PSRM)installationyoushould

ensureyoumeetallsupportedplatformsandhardwarerequirements. Thismayrequireanupgradeofyourdatabaseserversoftware.Athoroughupgradeassessmentshouldbeperformed.

Beforebeginningtheupgrademakesureyouhavegoodbackupsofboththedatabaseandtheproductinstallation

base

directory

including

any

customer

modifications

deployed

under

the

product

installation.

Installprerequisitethirdpartysoftwareasinmanycasesnewversionsorwillberequired. Insureyou

havethecorrectversionsoftheOracleClient,Java,Hibernate,andMicroFocusServer. InstallthesupportedversionoftheApplicationServersoftwareappropriateforyourenvironment

(WebLogic,WebSphereBasic,WebSphereND). ReviewandcompletetheApplicationFrameworkInstallationandConfigurationWorksheetsfoundin

theInstallationGuide.

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ReviewandcompletethePublicSectorRevenueManagementInstallationandConfigurationWorksheetsfoundintheInstallationGuide.

IfusingtheWebSphereApplicationServeradditionalconfigurationisrequiredpriortoinstallingOracleUtilitiesApplicationFramework.

InstallOracleUtilitiesApplicationFramework. Whenupgradingfrom2.2.0to2.3.0thereisanadditionalFrameworkconveniencerolluppatch

packagethatneedstobeapplied. InstallOraclePublicSectorRevenue Management. IfusingtheWebSphereApplicationServercompleteanyrequiredpostinstallationtasks. DeployandstartOraclePublicSectorRevenue Managementapplicationasappropriateforyou

ApplicationServersoftware. Anycustomcodewillneedtoberedeployed. CustomjavacodewillneedtoberebuiltusingOracle

UtilitiesSoftwareDevelopmentKitcompatiblewiththeinstalledFrameworkrelease. AdditionalinformationcanbefoundunderMyOracleSupportKnowledgeBaseID560401.1inthe

SoftwareConfigurationManagementUpgrading attachment.38. Whatarethebenefitsofupgrading?

TherearemanynewandenhancedfeaturesineachnewversionofOraclePublicSectorRevenueManagement(PSRM)aswellastheOracleUtilitiesApplicationFramework. ForacompletelistinganddescriptionofthesefeaturesrefertoOraclePublicSectorRevenueManagementReleaseNotesVersionavailablefordownloadfromtheOracleE-Deliverywebsite.

In

addition

to

the

documented

enhanced

features

and

improvements

it

is

important

to

maintain

your

OraclePublicSectorRevenueManagementatthelatestlevelstominimizetheriskoffallingoffthesupportendoflifeforOraclePublicSectorRevenueManagementandOracleUtilitiesApplicationFrameworkaswellastheprerequisitesoftwaresuchasJava,WebLogic/WebSphere,MicroFocusCobol,OracleDatabaseServer/Client,etc. Themorecurrentyouareonyoursoftwarelevels(inlinewithOraclePublicSectorRevenueManagementcertifiedconfigurations)themorelikelythatproductsupportwillbeabletoassistintroubleshootingandresolvinganyproblemsyoumightencounter.

AdditionalinformationcanbefoundunderMyOracleSupportKnowledgeBaseID560401.1intheSoftwareConfigurationManagementUpgradingattachment.

39. Whyinvestintestautomation? Test automationlowersthecustomerstotalcostofownershipbyeliminatingtheneedformanually

regressiontestingeverytimearolluporpatchisinstalledoramodificationmadetoconfiguration. Customersshouldplanonregressiontestingtheirkeyprocessesandcustomenhancementswhen

installingpatchesandupgrading. Testautomationcandramaticallyreducecostandtimerequiredtoverifythatproductfunctionsasexpected

TheOracleteamthoroughlyteststhebasecode. Wedonotprovideregressiontestscriptswiththeproduct,asourinternalregressiontestsarefocusedonthebasecode,wherecustomersshouldfocusontheircustomizations.

Testautomationshouldstartwhencodeisstableandtestshavebeenexecutedmanuallyandpassedthetest.

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Sometestautomationproductsusedbyourcustomersinclude: OracleAutomationTestingSuite(OATS)

Automatescomplextransactionsforfunctionaltestingandloadtesting Providescustomtestcasestovalidateapplicationcontent

QuickTestProfessional(QTP) Providesfunctionalandregressiontestautomationforsoftwareapplicationsandenvironments Supportskeywordandscriptinginterfacesandfeaturesagraphicaluserinterface

BorlandSilkTest toolforautomatedfunctionandregressiontestingofenterpriseapplications

40. CancustomersobtainacopyofOraclestestautomationandre-useit? TheOraclePSRMteamperformstestautomationdesignedtotestthebaseproductfeatures. Re-

executingthesetestswouldberedundant. Implementationsneedtocreatetheirowntestscriptsdesignedfortheircustomfunctionality.

41.Doalltestshavetobeautomated andhowdocustomersgetareturnoninvestmentin testautomation? No. Testautomationshouldfocusontestsexercisingthemostcriticalbusinessflows andthenbuild

incrementallyontopofthatintheorderoftheimpactthatatestfailurecouldhaveonusersabilitytodotheirjob.

Returnoninvestmentcomesfromreuseofautomatedtestsoveranumberoftestcycles. Breakevenpointvariesbasedonmultiplefactors,butistypicallyatovertwofulltestcycles

42. Whichtestautomationtoolsarerecommended? AnynumberofthirdpartytestsuitesthatworkwithstandardbrowserbasedJ2EEapplicationscanbe

used. Wedonotprescribeorrequireanyonespecificregressiontestsuite. OraclehasaproductcalledOracleAutomatedTestingSuite(OATS) thatcanbeusedwithOracle

PublicSectorRevenueManagement OracleATSincludesmodulesforbothapplicationprogramming interface(API)andgraphicuser

interface(GUI) testing APIleveltestwarerequiresstaffwithhigherprogrammingskillsbuttypicallyrequireslessmaintenance

thanGUIleveltestware(sothatROIcanbeachievedsooner) GUIleveltestwaredevelopmentrequiresfewerstaffwithsolidprogrammingskills,butGUIismore

volatileifproperchangeinsulationtechniquesarentemployed. Customerscouldend-upwithahighmaintenancetestsuitewithlowornoROI TheOracleDevelopmentTeam develops andmaintainsbothGUIandAPIleveltestware. TheOraclePSRM GUItestsuiteconsistsofmanythousandsoftestcases andtheAPItestsuite, of

manyhundredsoftestcases.

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43. Whyshouldcustomerconfigurationbeperformancetested? AlthoughboththeOraclePublicSectorRevenueManagement (PSRM) andtheOracleUtilities

ApplicationFrameworkproductteamsexecuteperformancetestsoftheapplicationitiscrucialtoincorporateaperformancetestphaseforyoucustomerintegration. Manydifferentfactorscanaffectsitespecificperformanceincludinghardwareandnetworkinginfrastructure,softwareanddatabaseconfiguration,volumeofdata,andstructureofstorage. Customermodifications(suchasthosethatincludepoorlywrittenSQLormemoryleaksinjavacode)mayintroduceunanticipatedperformanceissuesthatwillrequiretroubleshootingandtuning.

DuringyourPSRMimplementation,yourimplementerwilladdanumberofcustomalgorithms,scripts,andservices. ThePSRMarchitectureensuresthesearesafeandupgradeableifyoufollowtherightprocesses. However,itdoesn'tensureyourcustomalgorithmsandextensionswillperformwell.

Itisapre-requisiteduringyourdevelopmentphase thatatransactionperformwellwhenthesystemisnot

under

load.

More

specifically,

one cannot

expect

a

transaction

that

performs

poorly

in

development

andunittestphases tosomehowperformwelldowntheroadinUAT,loadtesting,orProduction. So,it'scriticallyimportantthatyourdevelopersimplementa"Prevention"strategytohelppreventperformanceissuesdowntheroadinthesecustomalgorithmsandextensions. It'ssignificantlylessexpensivetoidentifyandcorrecttheseissuesindevelopment,thandowntheroadinUAT,loadtesting,andproduction.

ForassistanceintrackdownandultimatelyaddressperformanceproblemsrefertoMyOracleSupportKnowledgeBaseID560382.1.

44. Whatperformancetesttoolsarerecommended? Theysayanounceofpreventionisworthapoundofcure. Thesewordsringespeciallytruewhenit

comestoperformancetestingyourOraclePublicSectorRevenueManagement(PSRM)implementation. StartingwithOracleEnterpriseTaxationandPolicyManagement(ETPM) v2.3.0andlater

versions

our

application

framework

has

added

an

Advanced

Debugger

that

can

help

your

implementer identifyandcorrectperformanceissuesduringdevelopmentandunittesting,beforeyougettouseracceptancetest(UAT),loadtesting,orProduction.

ETPM v2.3addedanewfeaturewecalltheAdvancedDebugger. Thisfeaturegivesadeveloperatracethatshowseverybusinessobject,businessservice,script,zone,andalgorithmthatwasexecutedinanon-lineaction,alongwiththenumberofmillisecondsspentineach.Adevelopercanusethistooltogetinsightintowhichalgorithmsorprocessesaretakingthemosttime,andmakesuretheprocessesareperforming correctlyinUnittest

Othertoolsthathelp troubleshootperformanceandscalabilityare: FiddlerOLTP- Freeware

ThisisaWebDebuggingProxywhichlogsallhttptrafficbetweenyourcomputerandtheInternet.

It

debugs

traffic

from

virtually

any

application

that

supports

proxy

including

Internet

Explorer,MozillaFirefox,GoogleChromeandmore.

http://fiddler2.com/fiddler2/ YourKit JavaProfiler Licensed

ItsaCPUandMemoryprofilingtoolforJavaapplications. ItcanbeintegratedwithEclipseandusedtofindhotspots,memoryleaksandexcessivegarbageallocations.

http://www.yourkit.com/

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SQLT ExplainPlan freeware TKProf&AWRandADDMReportsDBStatistics

TKProf isincludedintheOracleDBlicense AWRandADDMarelicensedthroughanOracleDBoption: OracleTuningandDiagnostics

Pack45.WhatstandardsaresupportedbyOraclePublicSectorRevenuemanagementinrelationto

security? ThesecuritycapabilitiesoftheOraclePublicSectorRevenue Management(PSRM)solutioninclude

theoptionaluseofothersecurityproductstoenhancetheoverallcapabilitiesofanimplementation.OracleIdentityManagercanbeusedtoprovisionnewusersandusergroupsforuseinthesystem.ThesystemallowsimplementationstomanagesettingsinOraclePublicSectorRevenueManagementtoenableuseofOracleIdentityManagerandOracleAccessManagerfeatures.Inaddition,anOracledatabaseoptioncalledDatabaseVaultcanoptionallybeusedtorestrictaccesstoapplicationdataforsystemandDBAusers.

ManyorganizationsutilizeLightweightDirectoryAccessProtocol(LDAP)fordefiningusersecurity.ThisintegrationfeatureallowsanimportofexistingLDAPusersandgroupstothesystem.Onceimported,allOraclePublicSectorRevenueManagementuserandgroupfunctionsareavailable.Thisintegrationincludesgrouplevelsecurityandupdatesfornewusersandgroups.

Foradditionalinformation,referencethefollowingOracleUtilitiesApplicationFrameworkwhitepapersfoundatMyOracleSupport AdvancedSecurityfortheOracleUtilitiesApplicationFramework - DocId:1375615.1 LDAPIntegrationforOracleUtilitiesApplicationFrameworkbasedproducts- DocId:774783.1 OracleUtilitiesApplicationFrameworkSecurityOverview- DocId: 773473.1

46.WhatstandardsaresupportedbyOraclePublicSectorRevenuemanagementinrelationtoaccessibility? It isagoalforPublicSectorRevenue Management(PSRM) tobecomeADAcompliantapplication.To

becomecompliantPSRMmustsupporttheapplicableOracleGlobalHTMLAccessibilityGuidelines(OGHAG)asoutlinedbytheOracleAccessibilityProgramOffice.AccessibilitycomplianceisrecordedandreportedthroughapublishedVoluntaryProductAccessibilityTemplate(VPAT).TheVPATisavoluntaryindustryresponseformthatlistseachoftheaccessibilitystandardsofSection508oftheFederalRehabilitationAct.EachOracleproductteamcreatesitsownVPATthatdetailstheextentthattheproductfunctionalitymeetseachofthetechnicalandfunctionalstandards.PSRMdoesnothaveapublishedVPATyet,butweareworkingtowardsthis.

47. Howcan OraclePublicSectorRevenue Management beintegratedwithotherapplications? Akeyactivityinanyimplementationistheinterfacingorintegrationbetweentheproduct(s)youare

implementingand/orotherpreexistingassetsintheenterprise. Theapplicationframeworkprovidesseveralintegrationpointstogetdatainandoutoftheproductincludingclientinterfacing,webapplicationserverinterfacing,businessapplicationserverinterfacing,anddatabaseserverinterfacing.ForadetailedwhitepaperthatoutlinesthedetailsoftheseavailabletechniquesandinwhatsituationstheyareappropriateseeMyOracleSupportKnowledgeBaseID789060.1.

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SeveralOracleApplicationIntegrationArchitectureDirectIntegrations(pre-builtapplicationtoapplicationintegrations)havebeenreleasedtotheOracleE-Deliverywebsiteandmanymoreareinthedevelopmentand/orplanningstagesthoughtheOraclePublicSectorRevenue ManagementIntegrationProductRoadmap.

48. HowareintegrationstoOraclePublicSectorRevenue Managementbuilt? OracleSOASuiteisacomprehensive,hot-pluggablesoftwaresuitetobuild,deployandmanage

Service-OrientedArchitectures(SOA).Thecomponentsofthesuitebenefitfromcommoncapabilitiesincludingconsistenttooling,asingledeploymentandmanagementmodel,end-to-endsecurityandunifiedmetadatamanagement. OracleApplicationIntegrationArchitecture(AIA)deliversPre-builtIntegrationsaseitherDirect

IntegrationsorProcessIntegrationsPacks. DirectIntegrations(DI):Pre-builtIntegrationsthatmanagedataflowsanddatasynchronizations

betweenApplications. ProcessIntegrationPacks(PIPs):Pre-builtIntegrationacceleratorscombineoneormore ofthe

integrationstylessuchasdata-centricintegration,webservices,referencedataquery,and/orprocess-centricintegrations.Theyleveragethedesignpatterns,methodologiesandcommonobjectsandservicesasdefinedwithinOracleAIAFoundationPack.

OracleAIAprovidesanopen,standards-basedapproachfororganizationstointegrateend-to-endbusinessprocessesacrossabroadrangeofcustom,Oracleorthird-partyapplications. OurAIAintegrationsarespecificbetweentwoproductsforacertainfunctionality. ExamplesoftheseareintegrationswithOracleeBusinessSuiteforGLandPeoplesoftforGL. Theyarebuilt usingtheSOAarchitecture.

49. Whatintegrationsarecurrentlyavailable forOraclePublicSectorRevenue Management? IntegrationsavailableforOraclePublicSectorRevenueManagement(PSRM)include:

OracleeBusinessSuiteforGeneralLedgerandAccountsPayableSummarizefinancialtransactionsforaccountsreceivableandaccountspayabledatawithinthemasterfinancialbooksofrecord.

PeoplesoftforGeneralLedger Forgeneralledgertransactions,OraclePSRM isconsideredthesub-ledgerandOraclePeopleSoftEnterpriseFinancialsforGeneralLedgerandAccountsPayableisconsideredthegeneralledger.

Fortheseintegrationproductswesupporttheintegrationforcombinationofallmajorversions oftheproductsthatareundersupport. Whilewemaynothavetestedallpossibleversioncombinations,wewillprovidesupportforanyissuesencountered.

50.What

is

the

approach

for

archiving?

PSRMcustomerscanaddressarchivingrequirementsusinganOracleDatabasefeaturecalled

InformationLifecycleManagement(ILM). Withthisfeature,dataismanagedthroughalifecycle,andcanremaininthedatabaseindefinitely,orcanbepurged,dependingonyourrulesfordifferenttypesofdata. TheOracleDatabasePartitioning andadvancedcompressionlicenseoptionsarerecommendedwithILM. Usingdatapartitioning,youcanconfiguremultipletypesofdiskdrivesinyourstoragearray(s),creatingahighperformancetierwiththefastermoreexpensivedisks,andahighcapacitytierwiththeslowerlessexpensivedisks.Bypartitioningtablesbasedonthelifecycleoftheinformationmanagedandthencompressingdata,ITdepartmentscanreducetheirdependencyonhighend

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storage,reducetheirincrementalstoragecosts,keepmoredataonlineforlongerperiodsoftimeandimprovetheperformanceofapplicationsthataccesslargedatabases.

51. HowdoImanageandoptimizemyentireOracle PublicSectorRevenueManagementenvironment? OracleManagementPackforOraclePublicSectorRevenueManagement(PSRM)providesapplication

life-cycleservicesfortheOracleTaxationsuiteofapplications. BycombiningOracleEnterpriseManagersenterprisemanagementsolutionwithOraclePublicSectorRevenueManagementapplications,ITorganizationcansignificantlyreducethecostandcomplexitytomanagea PSRMenvironment.

OneSolution,Oneview Providesatopdownapplicationmanagementframework

Automatestasks

of

application

lifecycle

management

ProvidesasingleviewandconsoletomanageOraclePublicSectorRevenueManagement

products CentralizedOperationsManagement

Acentralizedframeworkisneededtomanageandoperatemultipleinstancesofmultipleproductstoreducetotalcostofoperations.

ApplicationOperationsAvailability TheApplicationManagementPackforPSRMprovidesinstrumentationandtrackingofaproducts

individualcomponentsandtheiravailability. ThiscapabilitycanbeintegratedwithOracleEnterpriseManagersincidentandalertingcapabilitytoprovideavailabilitytargettracking.

Application

Monitoring

- Group

Monitoring

PSRMcomponentscanbemanagesindividuallyoraspartofagrouptoperformgroupmonitoring

andgroupmanagementcapabilities. GroupscanbecreatedbyanumberofdimensionsmatchingpreferredITmanagementstrategies.

ApplicationEnvironmentManagement CloningEnvironments TheApplicationManagementPackforPSRMallowsadditionalcopiesofthesoftwaretobequickly

createdusingenvironmentcloning. Simplecloningallowsforenvironmentstobecreatedwithminimalinteractionandadvancecloningallowsmewenvironmentswithnewcharacteristicstobecreated.

ApplicationUpgradesPatchManagement TheApplicationManagementPackprovidesaninterfacetoMyOracleSupporttoimportandinstall

patchesonanenvironmentinteractivelyoronaschedule. Patchsetscanbemigratedacrossenvironments.

EnterpriseWideManagement TheApplicationManagementPackforPSRMhasbeendesignedtoworkstandaloneorin

conjunctionwithotherpacksavailableforOracleEnterpriseManager. CustomerscanchoosetotargetOraclePublicSectorRevenueManagementproductusingOracleEnterpriseManagerortargettheirentireOracleinfrastructuretoprovidehigherlevelsofmanagementacrosstheenterprise.

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52.WhattechnicalbestpracticesandwhitepapersareavailableforOraclePublicSectorRevenueManagement? TheOraclePartnerNetworkwebsite:

http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm NavigatetotheImplementTab ScrolldowntotheToolsandResourcessection

53. WheredoIgoforOraclePublicSectorRevenue Managementcustomersupport? MyOracleSupport

https://support.oracle.com/CSP/ui/flash.html54. HowdoyouworkeffectivelywithOracleGlobalCustomerSupport?

ThefirststepistoregisterwithatMyOracleSupport. Todothis,implementerswillneeda customersupportidentifierandavalidsupportcontract. Inaddition,mostprojects willhaveanadministratorwhohandlesallinteractionwithOracleGlobalCustomerSupport.

YoucanfindadditionalinformationregardingMyOracleSupportinthefollowingKnowledgeDocument:MyOracleSupport- TUGBU ToolsandTips(DocID1151721.1)

55. Whattraining isavailableforOraclePublicSectorRevenue Managementimplementers? OraclePublicSectorRevenueManagement(PSRM)FundamentalsforImplementersprovidesan

overviewofthecorefunctionalityofthePSRMapplication.AttendeeswillusemanyofthebasicelementsoftheOraclePSRM infrastructuretosetupusers,performfinancialtransactions,fileforms,setupprocessflowsandtounderstandinterfacesandextendingtheapplications. Thisisa5-dayclassroomcourse.

PSRMConfigurationTools- Foundation PSRMConfigurationTools- Foundationintroducesthenewconfigurationtoolsthatenableimplementationtodevelopmoreupgradeableandextendablesolutionsusingthesystemprovidedframeworkfeatures. Thisisa4-dayclassroomcourse.

PSRMConfigurationTools- GUI PSRM ConfigurationTools - GUI buildsontheFoundationcourseandspecializesintheextensionofGUIsusingthesystemprovidedframeworkfeatures. Thisisa4-dayclassroomcourse.

TechnicalTraining Thisisaseriesofclassesintendedfortechnicalstaffandtechnicalsupportstaff.Theclassescontainhands-onpracticewiththetoolsandtechniquesnecessarytooperatePSRM. Thisisa13-dayclassroomcourse.

Forthemostupdatedtrainingavailable,gototheOraclePartnerNetworkwebsite: http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm NavigatetotheImplementTab ScrolldowntotheEducationsection

56. WherecanpartnersgoforfurtherinformationaboutOraclePublicSectorRevenueManagement? TheOraclePartnerNetwork isthebestsourceofinformationforpartners. MembershipintheOracle

PartnerNetworkProgram(OPN)helpsfosternewbusinessopportunitiesforpartners. Incompetitive

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http://www.oracle.com/partners/en/knowledge%EF%BF%BDne/applications/tax%EF%BF%BDps%EF%BF%BD0065.htmhttps://support.oracle.com/CSP/ui/flash.htmlhttp://www.oracle.com/partners/en/knowledge%EF%BF%BDne/applications/tax%EF%BF%BDps%EF%BF%BD0065.htmhttp://www.oracle.com/partners/en/knowledge%EF%BF%BDne/applications/tax%EF%BF%BDps%EF%BF%BD0065.htmhttps://support.oracle.com/CSP/ui/flash.htmlhttp://www.oracle.com/partners/en/knowledge%EF%BF%BDne/applications/tax%EF%BF%BDps%EF%BF%BD0065.htm


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marketplaces,partnersneed toquicklyrespondtochangesandnewtrends,inordertoopenopportunitiesandbuildlong-termgrowth.

Oraclehasavarietyofnext-generationservices,solutionsandresourcesdeliveredthroughtheOPNprogramthatwillleveragethedifferentiatorsinthepartnersofferings: DevelopingwithOracleSolutions- DeliversolutionsempoweredwithOracleIT-leadingplatforms

andapplications SellingOracleSolutions - ProvideOracle-scalable,industry-specific,andbest-in-classfunctionality

solutionsforanyexpectation ImplementingOracleSolutions - BuildinnovationintopartnersservicesandofferingswithOracle

IT-leadingsolutions SpecializationResources - Benefitfromspeciallydesignedresourcestobuildyourcompetency

PartnerscanreachtheOraclePartnerNetworkwebsite: http://www.oracle.com/partners/en/knowledge-zone/applications/tax-apps-040065.htm

DocumentationforourOracleTaxproductsisavailableon-line,andeasilyaccessiblefromoracle.com.ThisincludesOraclePublicSectorRevenue Managementv2.2andv2.3, OracleTaxAnalyticsv1.1,andOracleTaxPSRMintegrationproductsforOracleEBSandPeopleSoft. Theeasilyaccessibledocumentationlibraryincludestheonline Help,ReleaseNotes,InstallationGuides,andDBA,

Administration,andBatchguides. AlldocumentationisavailableinPDFformat. Inaddition,theon-linehelpforPSRMisavailableinHTMLformat. Youcanfindthemhere: http://www.oracle.com/technetwork/documentation/pubsectrevmgmt -

154608.html,orbygoingtohttp://www.oracle.com/documentation,andselectingOracleTax. AdditionalinformationaboutOracleTaxproductscanbefoundintheOracleTaxBlogathttp://blogs.oracle.com/tax

ThisblogisallestablishedandmaintainedbytheOraclePublicSectorRevenueManagementteam. ThisblogisforOraclePublicSectorRevenueManagement customers, deliverypartners,andevenourOracleprofessionals,andisdedicatedtoallthingsOraclePublicSectorRevenueManagement. Wewillfocusonsupportandimplementationtips,announcements,andFAQs(frequentlyaskedquestions)forallofourOraclePublicSectorRevenueManagement products.These includeOraclePublicSectorRevenueManagement(PSRM),OracleTaxAnalytics,andourOraclePSRM integrationproducts.YouwillseepostsfromalltheOraclePublicSectorRevenueManagementproductmanagers,allinoneblog.

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http://www.oracle.com/partners/en/knowledge%EF%BF%BDne/applications/tax%EF%BF%BDps%EF%BF%BD0065.htmhttp:///reader/full/oracle.comhttp://www.oracle.com/technetwork/documentation/pubsectrevmgmthttp://www.oracle.com/documentationhttp://blogs.oracle.com/taxhttp://www.oracle.com/partners/en/knowledge%EF%BF%BDne/applications/tax%EF%BF%BDps%EF%BF%BD0065.htmhttp:///reader/full/oracle.comhttp://www.oracle.com/technetwork/documentation/pubsectrevmgmthttp://www.oracle.com/documentationhttp://blogs.oracle.com/tax

Oracle Ps Tax Revenue Wp 1703446

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