“The communication channel by excellence to

WWW.OPTIGEST.NET

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HELPDESK MANAGER

Optiticket

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Centralized helpdeskmanagement providerresources optimizationbased on web.

The Optiticket is a fully integrated system that enables:

Panels for administrators, operators and clients;

User friendly web interface;

Creating tickets automatically through email accounts;

Preformatted automatic replies;

Departments separation.

the customer is a telephone helpline.”

WWW.OPTIGEST.NET

OPTISOLUTIONS Consultoria em Gestão e Informática, Lda.Av. da Boavista, 3211, 2.4, Edf Oceanus | 4100-137 Porto - Portugal

Find out more at:

WWW.OPTIGEST.NET

MAIN FEATURES

Tickets management;

Sorted by users groups;

Sorted by department;

Administration board;

Clients management;

For the excellence of telephone support service is afundamental tool to help manage, monitor and optimizeresources to maximize customer satisfaction.

The Optiticket is a tickets management tool, based onsoftware “osTicket” with several enhancements andnew features, which make it useful and competitive tool.

The Optiticket - Helpdesk Manager has a user friendly Web interface. Customers can create support requestsand track their progress. Tickets can also be generatedautomatically via email or manually by the operator if theyarrive by telephone or any other means.

Pop3 login (automatic ticket creation);

Ilimited emails;

Automatic response;

Request transfer between users and department;

Users supervision;

Time spent supervising and requests made;

Alerts by administrator;

Internal notes;

Attachments;

Reports by client, user, etc...