Options - Oilfield Services - Halliburton Using...n Pharmacy information and database ... — Access...
Transcript of Options - Oilfield Services - Halliburton Using...n Pharmacy information and database ... — Access...
OptionsReimbursementn Directreimbursementtotheprovider
n ReimbursementinUSdollarsorlocalcurrency
n Electronicfundstransfertoabankaccountinanumberofinternationallocations*
n CheckmailedtoyourUS(orCanadian)bankaccount
n WiretransfertoyourbankaccountoutsidetheUS
* Check the secure Member Web site for a list of participating countries.
for Support and AssistanceResourcesn Globalmedicalanddentalreferrals
n Directaccesstomultilingualmedicaladviceandconsultationbyphone
n Appointmentandadmissionassistance
n ExpertsecondopinionsviaeClevelandClinic
n Emergencyprescriptionservicesfromyourlocation
n OnlinePINgeneration
n SecureemailtoandfromCustomerService
n Health&Wellnesscontentandresources
n AccesstoInternationalProviderDirectory
n Pharmacyinformationanddatabase
n CountryGuidesfor190+countries
n Accesstoclaimsdataandeligibility
n OnlineExplanationofBenefits
to Secure Web Site:Accesswww.cigna.com/expatriates
“CIGNA” refers to CIGNA Corporation and/or one or more of its subsidiaries. CIGNA International and CIGNA International Expatriate Benefits (“CIEB”) refer to these subsidiaries and affiliates. Products and services are provided by these subsidiaries, affiliates and other contracted companies and not by CIGNA Corporation. “CIGNA” is also a registered service mark.
#621426Revised07/06
n Youmayreceiveservicesfromanyhospital,clinic,doctorordentistworldwide.
n Ifyoudon’thavearelationshipwithahealthcareproviderandareexperiencing
symptoms,pleasecallCustomerServicesothatyoucanspeakwithaknowledgeable
physician,receiveamedicalassessment,andbereferredtothemostappropriate
providerforyourconditionandlocation.
n Werecommendyouestablishrelationshipswithhealthcareprovidersinyour
locationinadvanceofrequiringcare.Toassistyou,we’vecreatedadirectoryof
pre-screenedprimarycarephysicians,dentistsandfull-servicehospitalsformore
than450cities,availableonourMemberWebsite.Additionalproviderreferrals,
includingspecialists,canbeobtainedbycontactingCustomerService.
n Sourcesforidentifyingproviders:
1.CIGNA’sInternationalProviderDirectory.
—Accesstothousandsofprescreeneddoctors,dentists,hospitals,clinics.
—AccessthedirectoryatthesecureMemberWebsite:
www.cigna.com/expatriates
—CallCustomerService,24hoursaday/7daysaweek:
–Pleaseusethetoll-freenumberindicatedonyourIDcard
(ifdialinginternationally,usethatcountry’sAT&TDirect®accessnumber)
–Or,callthelocaldirectnumberindicatedonyourcard
(reversethecharges)
2.CIGNA’sPreferredProviderDirectoryintheUS(alsoontheCIEBMemberWebsite).
a ProviderChoosing a ClaimFiling
your CIGNA ID CardUsing n WhenyoureceiveyourCIGNAInternationalIDCard:
—Verifythatyourinformationiscorrect.
—CallCustomerService,24/7,ifsomethingneedstobechanged.
n PresentyourIDCardwhenyoureceiveservicesfromaprovider.
n Ifyouneedassistancewithpayingforservices,don’thesitatetocontactus.
EachyearCIGNAmakestensofthousandsofpaymentsdirectlyto
internationalproviders.
n ProvidersmayalsocallCIGNAInternationalCustomerServicetoverifycoverage.
n YourprovidermayfileaclaimdirectlywithCIGNAInternationalandchargeyoufor
yourportionofthecharges.
n Yourprovidermayrequireyoutopayforservicesatthetimetheyarereceived.
Inthiscase,youfileaclaimwithCIGNAInternationalforreimbursement.
n Tofileaclaimyourself:
—ObtainaCIGNAInternationalclaimform:Onestandardformformedical,
dentalandprescriptiondrugclaims(availablein12languages,including
English).
—UsetheformincludedinyourMemberInformationKit(Englishisstandard).
—DownloadtheformdirectlyfromthesecureMemberWebsite:
www.cigna.com/expatriates
—CallCustomerServiceforaclaimform.
n CompletetheformandfaxittoCustomerServiceatourtoll-freefax:
AT&TDirectAccessCode+1-800-243-6998,or1-302-797-3150,or
n ScanyourcompletedclaimformandemailitdirectlytoCustomerService(emails
withattachedclaimsmustbesentthroughthesecureMemberWebsite,toprotect
yourprivacy).
n Claimssubmittedareusuallyprocessedwithin10businessdaysafterreceiptof
completedform.
n Claimsmaybesubmittedupto18monthsafterdateofservice.
n Tipstospeedclaimprocessing:
—Besuretofillouttheclaimformcompletely(anincompleteformmay
delayprocessing).
—Provideadiagnosisorexplanationoftreatmentontheclaimform.
—Statehowandwhereyouwantthereimbursementissued.
—Emailorfaxyourforminsteadofmailingit.
—Savecopiesofyourbills,receiptsandclaimforms.