Optimize Workforce Management and Operate More Efficiently and Competitively

SAP Solution BriefSAP for RetailSAP Workforce Management

Optimize Workforce Management – And Operate More Efficiently and Competitively

BenefitsSolutionObjectives Quick Facts

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Objectives

Maximize your most valuable resource – your employeesThe retail market has never been more competitive. Today’s consumers not only have more options than ever to buy what they want – they also expect compelling, in-store shopping experiences to keep them coming back. Optimizing customer experiences requires having the right personnel working at the right times to answer customer questions and help shoppers find what they need.

From a customer’s perspective, your store associates are the face of your business. You depend on them to help shoppers find what they need when they need it – and leave feel-ing good and eager to return for more. But as employee wages increase, retailers are under pressure to increase sales, control labor costs, and reduce turnover. So for your business to be at its most competitive, you need an opti-mized workforce management solution that helps maximize the value of your employees.

The good news is that labor costs are one of the most controllable expenses for any retailer. With the SAP® Workforce Management appli-cation, your employees can become a competi-tive asset that promotes shopper loyalty. You can use the software to help ensure the right level of staffing for your stores during all hours of operation while optimizing costs and giving managers more time to focus on business and employee needs.

Maximize your most valuable resource – your employees

Benefits Quick FactsSolution


Forecasting, workload modeling, and budgetary complianceUnderstanding the demands that will be placed on each store in your retail chain is crucial to developing a winning operating strategy. In addi-tion to forecasting these demands, you also need to model the associated workloads and schedule resources to handle those workloads so that you don’t exceed your labor budget.

Through its business forecasting functions, SAP Workforce Management provides a foun-dation for planning appropriate service-level responses to projected demands. It supports several types of forecasting functions, including:

• Multiple configurable trended methods • Weighted averaging of weeks • Holiday day and week tagging • Roll-up and roll-down adjustments • Centralized adjustments to override specific time periods or conditions

Reduce management costs and help ensure application security with centrally managed, role-based access for all business users.

Forecasting, workload modeling, and budgetary compliance

Labor scheduling

Time administration

Reporting

Integration with SAP ERP Human Capital Management

Solution BenefitsObjectives Quick Facts


The business forecast provides the basis for workload demand functions that let you project how many staff resources you will need at any given time. SAP Workforce Management incor-porates many flexible options for determining which modeling approach best serves your corporate objectives. These options include: • Generating labor demand at the quarter-hour, half-hour, hourly, daily, and weekly levels

• Incorporating specific job-function tasks and performance standards

• Allowing for holidays and 24-hour conditions • Managing adjustments centrally

To help ensure your workload demand does not exceed your labor budget, SAP Workforce Management lets you manipulate and adjust your plan as needed to stay within your oper-ating guidelines. For example, you can make adjustments to:

• Scheduled hours • Labor cost • Sales per hour • Payroll percentage • Average hourly rate

Enjoy a flexible user interface to manage employee-specific data.



Labor scheduling

Time administration

Reporting



Labor schedulingWith SAP Workforce Management, you can translate your labor coverage needs into an optimized schedule that empowers employ-ees to deliver the shopper experience you require while reducing the time that manag-ers spend on administrative tasks. You can achieve this optimized labor schedule by flexi-bly configuring it. For instance, you can:

• Use employee skill levels, availability, work rules, and pay rates as a basis for optimization

• Share and leverage your workforce by shifting employees to locations other than their home store

• Manage schedule violations • Enable scheduling self-services with workflow that makes the manager’s job easier

• Incorporate employment contract scheduling rules

• Schedule weekly and biweekly rest periods • Leverage split-shift scheduling functions • Automate schedule tracking and monitoring



Labor scheduling

Time administration

Reporting


View absences and time-off requests by date range and department to meet staffing needs at all times.


Time administrationOnce you’ve defined your workforce manage-ment plan, you need to make sure that all asso-ciates are in compliance with it. Time-collection functionality allows you to record and monitor associate attendance efficiently and accurately – and take corrective action if necessary. SAP Workforce Management offers the following fea-tures to support your time-collection operations:

• Browser-based clocking with optional password

• Hours calculations • Visibility into accruals, benefit hours and adjustments, benefit pay, and sales-based incentives

• Configurable clocking restrictions • Punch management with reason codes and date restrictions

• Online viewing functions that allow employees to see their schedules as well as their punch transactions

• Integration with the SAP ERP Human Capital Management (SAP ERP HCM) solution

• Open interfaces for interaction with third-party solutions such as point-of-service and time-and-attendance software



Labor scheduling

Time administration

Reporting



ReportingCentralized visibility into key performance indica-tors allows your stores, districts, and corporate office to be proactive instead of reactive to busi-ness operations. Reporting and analytical func-tions provide real-time access and role-based visibility across the enterprise so you can:

• Prepare weekly schedule reports • Report on business forecasts • Identify areas of over- and understaffing • Track schedule modifications • Report on labor costs – plan versus actual • Monitor customer service levels



Labor scheduling

Time administration

Reporting


SAP Workforce Management helps retailers like you manage specific rules and stay in compliance with laws by limiting the number of hours per employee.


Integration with SAP ERP Human Capital ManagementIf you are using SAP ERP HCM, you can natively integrate it with SAP Workforce Management, giving you one unified software suite for all talent management processes. This lowers your total cost of ownership while providing the flexibili-ty to help ensure that your company can dif-ferentiate and excel. With real-time insight into the workforce, you can benefit fully from human-capital strategies and programs – and mea-sure how much your workforce contributes to your bottom line. By providing a foundation for

automating all core HR processes and enabling centralized business processes, you can adjust your workforce and IT investments quickly to meet changing business needs.

In the event that you are using third-party HR software, SAP can provide a standard employee interface that enables you to bring all relevant employee data into SAP Workforce Management. Leveraging this interface, you’ll realize all the benefits of the solution.

SAP Workforce Management is just one of many SAP for Retail solutions. Add on other applications easily thanks to the portfolio’s modular structure.



Labor scheduling

Time administration

Reporting



Realizing the benefits of improved workforce managementSAP Workforce Management improves opera-tions and increases profitability in a variety of ways. First, it helps you increase margins. Labor costs can account for a high percent-age of total operational costs. Using this solu-tion, you can control labor costs by scheduling employees more effectively – all while improv-ing customer service.

At the same time, it helps you boost employee productivity. By accurately forecasting sales patterns and enabling stores to have the appro-priate staffing levels to best serve customers, you can avoid over- and understaffing scenarios.

SAP Workforce Management also helps improve operational efficiency by automating the cre-ation of weekly schedules. This reduces the time needed for administrative activities, improves schedule effectiveness, facilitates compliance with labor laws, reduces employee turnover by aligning schedules with employee needs, and frees up staff to focus on what drives sales.

Finally, by enabling you to have the right associ-ates in the right place at the right time, the soft-ware helps ensure that interested customers have the information and attention they need to make a purchase, leading to higher customer conversion rates.

Realizing the benefits of improved workforce management


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SummaryTo increase productivity, improve customer service, and reduce labor costs, retailers must do more than deliver the right assortment of products at the right time. They also need to staff stores optimally. The SAP® Workforce Management application supports the full range of workforce processes to achieve these goals. Use it to empower employees so they can deliver an exceptional shopping experi-ence that builds loyalty. It also lets you opti-mize staffing levels during all store hours while freeing managers to focus on business and employee needs. Objectives

• Give customers a consistent, compelling store experience

• Get the most business value from employees • Optimally balance staffing costs with store demand

Solution • Business forecasting and workload modeling to predict store demand and staffing needs

• Labor budget planning to prevent overspending

• Labor scheduling and time administration to create optimized schedules and track employee time

• Reporting to track key performance indicators

Benefits • Increased margins by controlling labor costs and improving service levels

• Higher productivity by forecasting sales patterns and aligning staffing

• Improved efficiency by automating processes • Higher customer satisfaction by helping ensure that customers receive proper attention

Learn moreCall your SAP representative, or visit www54.sap.com/solution/industry/retail /solutions/sub-ind/software.html.

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Optimize Workforce Management and Operate More Efficiently and Competitively

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