Optimize chat Survey

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6 WAYS TO OPTIMIZE Pre-chat & Post-Chat SURVEY Courtesy: eAssistance PRO Live chat software for website

Transcript of Optimize chat Survey

6WAYS TO OPTIMIZE

Pre-chat & Post-ChatSURVEY

Courtesy: eAssistance PROLive chat software for website

SURVEY

“A quantitative research, necessary for every business to know its audience opinion”.

PRE- CHAT

SURVEY

Phone number 7835521028

Username David Deacot

Email Address [email protected]

POST- CHAT SURVEY

Was the software helpful?

Did you find it easy to handle?

Do you want us to improve?

Was the new version better?

Was chat operator helpful?

yes no

Tips to optimize chat survey

“Maximum utilization of the tool in order to get maximum profit”

Question: do you have any recommendation for us to improve?

#1 Keep it minimum

#2 Focus on objectives

#3 Customer oriented survey design

“FREE GOODIES”

#4 Offer something free after survey

#5 do not use difficult words

#6 Always take a test run first

Embed Live chat software on your website and try these tips to incur maximum profit