Optimise Vision

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Module 1 Site Specific Induction (CAPEX) Site specific induction for Employees and Subcontractors working on an Optimise site

description

Module 1 Site Specific Induction (CAPEX) Site specific induction for Employees and Subcontractors working on an Optimise site. Optimise Vision. Everyone got home safely because of our positive Health, Safety and Environmental culture. - PowerPoint PPT Presentation

Transcript of Optimise Vision

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Module 1 Site Specific Induction

(CAPEX)

Site specific induction for Employees and Subcontractors working on an Optimise site

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Optimise Vision Everyone got home safely because of our positive Health,

Safety and Environmental culture. Realised healthy profits through thinking differently and

effective delivery. Recognised for our part in successfully delivering the largest

water industry programme by outperforming all key measures.

Customers choose us because we have reliably delivered great service, are trusted, easy to work with and care.

AMP5 provides the natural foundation for our future. “I want to work here”

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CommittedPassionate

Strategic

Collaborative

ReliableChallenging

Optimise Values(note to inductor – see page notes)

Honest

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Optimise Vision – the big 3

Q1 Who do you work for?“I work for Optimise”

Q2 What do you know about Optimise?“Optimise is a Joint Venture of four companies

Barhale Clancy DocwraJ Murphy & Sons MWH”

Q3 What are Optimise delivering?“Part of the AMP5 programme for Thames Water” (The Largest ever water industry programme in the

UK)FOR/128/Rev 05

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Thames Water DVD

Protecting lives, protecting people

Review Module 1 on DVD titled:‘Our Company, our work, our people (4 mins)

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Site Staff(Insert picture and display on site notice board / canteen)

____________________Contracts Manager

____________________Site Engineer

____________________Site Agent / Manager

____________________Site Foreman

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Project Specific Details

Scope of the project:• General description of works• Work areas• Restricted area’s or limitations

Site Details: Address: ______________________________ ______________________________ Telephone: ______________________________ Fax: ______________________________

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Site Facilities

Set out site boundaries, security arrangements, safe/designated areas, notice board locations

Rules of the site i.e. use of mobile phones, telephone facilities / payphone locations etc.

Location of welfare facilities on site i.e.. canteen, toilets,

Drying room

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Who’s on Site

Please ensure you sign inand out of the site - if youdo not, we will not knowyou are here for securityand emergency purposes

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Methods of Consultation

Toolbox Talks Breakfast Briefings Site Safety Forum Open Space Forum Method Statement and Risk Assessment Briefings Near Miss reporting Suggestion box or other method of putting your views forward Open Door Policy Safety Coach (if relevant to site) Project Safety Committee Meeting

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Actions in an Emergency

Fire and emergency evacuation procedure First aid emergency Substance emergency - locations of (significant)

hazardous, highly flammable or explosive substances including gas bottles

Other emergency evacuation procedure (if different from above)

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Names of First Aid Trained Personnel (Insert pictures and display on site notice board / canteen)

____________________First Aider / Appointed person

____________________First Aider / Appointed person

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First Aid Facilities

First Aid Facilities on Site Emergency Services and contact details Emergency procedure

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Fire Wardens (Insert Picture and display on site notice board / canteen)

____________________Fire Warden

____________________Fire Warden

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Site Fire Precautions

What to do in the event of a fire Evacuation routes and assembly area Locations of Fire Fighting Equipment Site fire plan Hot works must be undertaken in accordance with a

hot works permit Other site specific fire precautions or issues to be

aware of

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Site Smoking Arrangements

Smoking is only permitted in designated smoking areas

Cigarette ends must be fully extinguished, and not littered

Specific non smoking areas (hazards from flammables etc)

Specific non smoking site activities or work processes such as confined space work or working with flammable substances

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Food and Hygiene

No food or drink to be taken onto site, food and drink must be consumed in the canteen

Always wash hands before eating and smoking

Ensure food is properly cooked and stored

Carefully dispose of leftovers so as not to attract vermin

Always carry a Leptospirosis card and be familiar with the signs and symptoms

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Accident and Injury Reporting

All injury accidents or incidents to be reported to your Supervisor immediately

They should be recorded in the accident book on the same day

Person responsible for completion i.e. who fills it in Where the accident book is kept on site If away from work, keep Manager informed daily

“CSIM” (Contractor’s Site Incident Management) for reporting all incidents – poster located in site

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Injuries and Near Miss Reporting An injury includes any injury no

matter how minor. A Near Miss Includes:

– Unsafe condition– Unsafe Act– Unsafe incident

Please report ALL injuries and ALL near misses

We will not take action against individuals reporting near misses.

Optimise wishes to encourage good safety behaviour by everyone learning from mistakes

Near Miss Reporting Statement

What is a Near Miss?

“Any event or situation that, whilst not immediately causing harm, has the potential to adversely impact on health & safety or the environment.”

The following are the types of events we need you to report:

• Unsafe Conditions, acts or behaviours.• Unplanned events where injury could have occurred, but did not, possibly leading to

property damage or events that could have lead to environmental harm.• Unsafe designs and / or Client instructions that lead to unnecessary or unacceptable risk to

be taken in order to build the product / project.• Situations where a procedure could not be complied with on health, safety, environmental

or quality grounds.• An occasion when the poor quality of a product or a service introduced additional risk.

How can you report a near miss?

1. By informing your Supervisor, Site Manager or Senior Manager / Director2. By informing your Safety Coach (where applicable) or Health & Safety or Environmental

Advisor3. During you next morning briefing or Site Safety meeting4. By completing a Near Miss Report Card

Cards are available in canteens, receptions, offices or working vehicles and can be sent anonymously to the HSEQ Manager, Basement Building, Maple Lodge STW, DenhamWay, Rickmansworth, Hertfordshire, WD3 9SQ.

Our Promise to you when you report a near miss:

1. All near miss events will be investigated and steps will be taken to prevent a similar event at that location. Whenever possible the outcome will be fed back to the person reporting the near miss.

2. All persons reporting near miss events anonymously will remain so and there will be no action taken towards individuals for reporting near misses.

3. Reporting will be actively encouraged by all Optimise Management4. All near miss events will be collected and information on trends will be reported to you

quarterly.

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Near Miss Report Card(issue card to every inductee)

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• Monthly poster feedback issues• £1 donation to lighthouse fund

for each near miss• £50 award to best near miss and a

randomly picked winner every quarter

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(PPE) refers to protective equipment or garments designed to protect the wearer's body from injury

Mandatory PPE requirements are to be complied with on all Optimise projects by all Employees, Sub contractors and Visitors

Task specific PPE will be determined as per a risk assessment depending on the hazard

must be booked out of the stores by completing the PPE Register

Personal Protective Equipment (PPE)

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Housekeeping and Image

Prevent slips, trips and falls to you and your working colleagues

Maintain the professional image of Optimise

Minimise waste and loss of tools and equipment

Optimise expects you to keep your work area clean and tidy at all times to:

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Safety Signs

Always comply with safety signage Read the labels on containers before using any

substances Use any safety precautions required

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Drugs and Alcohol

Working under the influence of drugs or alcohol is strictly prohibited. Random D&A testing will be carried out across partner contractors

Any persons caught in possession of or under the influence of drugs or alcohol will be removed from site

If you are on drugs for any medical reason, please inform your supervisor at once

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Plant and Equipment

You will only be authorized to use plant and equipment that you are trained and competent to use

Plant and equipment must be checked before use and in good working order

Any defects must be reported to a Supervisor and defective plant or equipment taken out of service

Only use plant and equipment in accordance with manufacturers recommendations (for example, telehandler)• Activity• Speed• Gradient

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Work at Height(This includes working in/near trenches)

Ensure where a fall from height exists, protect with suitable fall prevention

Hole coverings should be fixed, stable and clearly marked

All work at height must be undertaken in accordance with a risk assessment and safe system of work

Ladders and stepladders must be located on a firm level base and only used for short duration

Do not step on services to climb out of excavationsFOR/128/Rev 05

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Manual Handling

Do not attempt to carry or lift anything that is too big or too heavy

Inform your supervisor and ask for assistance

Manual handling activities will be risk assessed on the task, individual, load and environment of the activity

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Vehicles on Site

Be aware of moving plant and vehicles operating near you

Use pedestrian walkways where practicable

Avoid reversing where possible Reversing only under the direction

of a competent Banksman

If you can’t see the operator he can’t see you!

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Delivery and offloading Ensure designated person

appointed to accept and direct deliveries

Ensure correct equipment used to unload vehicle

Do not work at height unless risk assessment undertaken and controls in place (working on lorry flat bed is at height)

Ensure activity is segregated from other site activity and third parties

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Other Site Specific Hazards(To be made project specific)

HV and LV Buried Cables Other buried services Overhead cables Confined Spaces Lifting operations COSHH Traffic flows (road works) Site electrical distribution Working with power tools Hand Arm Vibration (HAVS)

Working near Public Health Hazards (sewage) Security of equipment and

site Work near/over water Contaminated land Pollution of water courses Waste Management

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Safe Systems of Work

Method statements, risk assessments

You will not commence work activities without receipt of the appropriate Risk Assessment and Method Statement and briefings required for any hazardous activity

All work must be carried out in strict accordance with the relevant risk assessment / method statement

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Safe systems of workPermitsPermits are put in place to make sure certain control measures identified in the

permit are in place prior to and during workExamples:

Permit to dig Confined space permit Hot works permit Permit to discharge ground water

Additional Thames Water (TW) permits include: TWOSA – authorisation to work in or around TW premises or assets TOCOP – Transfer of controller of TW premises (TW to contractor) Isolation permit (G permit) – Permit issued when TW asset has been isolated

Under no circumstances can applicable control measures identified in a permit be deviated from. If in doubt whether a permit applies contact a Supervisor immediately

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Site Rules (examples)(Make site specific) All relevant PPE must be worn at all times on site You must always wear trousers / overalls and a shirt (no

shorts permitted) All work areas to be continually kept clean and tidy No operative to use any plant or equipment unless they are

trained and competent to in its use. Operated plant is by certificated drivers only

No excavation work to be carried out unless the area has been checked for underground services. No permit no dig!

Excavations to be edge protected, with suitable access/egress All work at height must have suitable and sufficient fall arrest Read and comply with all safety posters and signs Report all accidents and incidents to your supervisor

immediately

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Site rules (continued) Inspect all tools and work equipment before use Any person found to be under the influence of alcohol or non-

prescribed drugs will be suspended immediately pending disciplinary procedures

Inform the Site Manager of any illness and/or medication you are receiving.

All site personnel must be continually aware and vigilant for their own health and safety and the safety of others and report anything considered sub standard.

Be courteous to the public and ensure they are not put at risk. All personnel to carry Leptospirosis medical cards. All site personnel to sign on and off site. All site personnel to comply with site mobile phone use rules All personnel to have a TW passport card or waiver

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Mobile Phones

Mobile phones are only allowed in designated areas

If a call has to be made or received, go to a place of safety, pedestrian walkway, canteen, office etc

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Time on Sit e:

Contract Name:

Location: Site Manager: Delivery Mgr:

Team Names: Supervisor: Date:

Activity Observed:

Weathe r Conditions:

permits.

maintenance.

Health and Safety - Site Inspection Audit

N/A

N/A

N/A

Exceeds Optimise Standards = 5 Optimise Standard = 4 Requires Att ention = 0, 1, 2 & 3

Percentage Score

HEALTH AND SAFETY ADVISORS COMMENTS

Time off Site:TW Contract Number :

N/A

N/A

N/A

N/A

N/A

Rectify By:11. Pedestrians / General PublicPedestrian/public safety, water hygiene, dust, noise, mud on road, vegetation.

Rectify By:

Signs/warnings/notices, COSHH, company posters, policy statements, guide booklets, information sheets/cards.

Rectify By:7. Plant and EquipmentVehicle condition, plant and equipment condition, plant and equipment use, maintenance records, scaffolding.

ENVIRONMENTAL

Rectify By:10. Chapter 8Signing, lighting, guarding, traffic management.

12. Overhead Power CablesSafe height indicators, restrictors, banksman, signs.

Rectify By:13. Incident Reporting

SIGNATURE PRINT NAME

N/A

#DIV/0!

N/A

Rectify By:6. Information / Toolbox Talks / Miscellaneous

N/A

Overall percentage score

Rectify By:8. Lifting OperationsLifting appliances, slinging, lifting accessories, safe working practices, slinger/signaller.

Rectify By:9. Confined Spaces (CG Class 1, 2, or 3)

Accident/pollution, IRF Forms, injury, damage, loss, theft, third party, complaints.

Rectify By:

14. Fuel Storage and HandlingSuitable containment, markings/labels, secure/protected, emergency equipment, delivery method, drip trays and

Rectify By:15. Waste ManagementStorage/segregation, signage, transfer notes, carriage of waste, site lecences and compliance checks.

Rectify By:

SIGNATURE PRINT NAM E

Access/egress, communication, ventilation, tally system, emergency procedures.

Safety Advisor: Site Manager:

N/A

N/A

N/A

N/A

1. Maintaining Site in a Safe and Tidy MannerHousekeeping, site fencing, access/egress, material storage.

Rectify By:2. Administration / DocumentationOrganisation chart, arrangements chart, risk assessments/method statements, registers/inspection sheets, training/competence, Rectify By:3. Underground Services / Excavation Techniques service drawings, CAT/Genny, underground services marked, safe digging practices, safe moling pratices, trenchless techniques.

Rectify By:4. Welfare PPE, toilets/washing facilities, canteen, first aid, fire precautions.

Rectify By:5. ExcavationsSupports, guard rails/edge protection, covers, spoil heaps, access/egress means, water disposal.

Inspections and Audits Optimise and the JV Contractors will undertake various inspection and audits which may include: SHEQUAL Tour – Senior Managers attend site

to engage with staff and to review work activity – please be open with them

Inspections By site manager to check compliance

to method statement and risk assessments

By other appointed persons to check excavations, scaffolds, plant, equipment

By Safety Advisor to check standards are being achieved and maintained

Audits by Optimise to ensure the Health, Safety and Quality System is being followed

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Working over water (Delete slide if non applicable)

Warning signs/notices (deep water) must be displayed

A fence or rigid barrier must be provided where there is a risk of persons falling into water where possible if a fence or barrier cannot be provided all personnel must wear a buoyancy aid

A buoyancy aid, must be worn by all personnel working over water

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Suitable rescue equipment, for example a boat, boathook, or lifeline must be in position when people are working over water

All personnel are to be instructed as to the means of raising the alarm and rescue drills

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Exposure to sewage may result in a number of illnesses. Symptoms can include: cramping stomach pains, diarrhoea and vomiting; Weil’s disease (Leptospirosis), a flu-like illness transmitted by rat urine. hepatitis, characterised by inflammation of the liver, and jaundice; infection of skin or eyes, inflammation of the lung with fever, breathlessness, dry cough,

and aching muscles and joints.

Working with sewage(delete slide if not applicable)

The most common exposure is by hand-to-mouth contact during eating, drinking and smoking, or by wiping the face with contaminated hands or gloves

Exposure to sewage should be eliminated or minimised by: Wearing suitable personal protective equipment, that may include waterproof,

abrasion-resistant gloves, footwear, eye and respiratory protection. Face visors are particularly effective against splashes.

Good standards of hygiene, thoroughly wash hands before eating, drinking and smoking

Clean and contaminated equipment should be segregated and separate from eating facilities.

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SHARPSAction to be taken if needles or syringes are found

Contact your Health and Safety Advisor immediately. Protective clothing in the form of overall and PVC gloves must be worn A “Sharps Pack” should be available and if not the work area should be

closed until it is made available. Using the disposable tweezers, place any (or all) needles into the sharps

container When you are satisfied all discarded needles/syringes have been dealt

with, place the tweezers into the container and seal the lid If needles/syringes are found to be embedded in seals/gaskets etc,

these can be remove by using pliers and placed into the Sharps Box The pliers must be sterilized by passing them through a naked flame.

Three slow passes through the flame with the jaws of the pliers open will be sufficient.

Under no circumstances can sharps be handled without the necessary training and PPE to safely remove

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DisciplineOptimise expect the highest standards of behaviour and compliance against site rules, risk assessments, method statements and the safe use of plant and equipment, all of which have been expressed clearly in this induction.

Any person found to be in breach of these standards may be immediately removed from this Optimise site and disciplinary issues formally escalated to the persons employer.

Do work with us to ensure the safety of yourself, your colleagues and any other person that may be affected by our works. expectations:

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Environmental Issues (examples)(Site specific issues to be inserted from environmental management plan)

Discharge To Water

Emissions to Air

Waste Management

Contamination of Land

Nuisance

Wildlife and Habitats

Archaeology

Use of Materials and Energy

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Discharge to Watercourses Before pumping or discharging any water/ effluent - always seek permission from your supervisor

Permits to Pump must be obtained prior to any pumping

Ensure flow rate from discharge pipe is slow to prevent erosion of soil

Never bypass environmental controls

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Waste

All waste must be keep safe against: corrosion or damage of waste containers e.g. skips or

drums waste runoff due to rainfall waste blowing away scavenging of waste by animals

Ensure waste is stored safely and securely in a suitable container and cover it if necessary. Prevent it causing

pollution or harming anyoneFOR/128/Rev 05

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Contaminated Waste

Bag up used spill kits etc and take to Yard and put in Hazardous waste receptacles Contact your Waste Rep or Environmental Advisor on site when you need to arrange the removal of hazardous waste

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Pollution

Control of Pollution:• Nuisance – Dust and Noise• Waste• Ground waters and watercourses including “Permits to

Pump” arrangements Fuel/oil storage, use and re-fuelling procedures Site spillage response arrangements

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Storage

Store fuel / oil / Chemical Containers on drip trays.Store sand and stone in the designated areas.Store top soil and sub soil separately.‐Store any bagged materials on pallets.Ensure mobile bowers are locked and hoses are

inside the bund when not in use.

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Noise

Keep doors and covers on plant and equipment closed.

Locate noisy plant as far away from houses as possible.

Shut down plant and vehicles when not in use.X No shouting or loud radios

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Air

X No burning of material If plant or equipment is

emitting black smoke report to Supervisor to arrange repair

If you see any dust emitting from site report to your Supervisor

Dampen down haul roads if necessary

Spill kit material should be available on site at all times.

All vans must carry a spill kit.

Report all incidents and near misses

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Customer Experience in Optimise

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Customer Experience in Optimise

We represent Thames Water in everything we do We are often the ‘face’ of Thames Water to

customers We are committed to providing the highest level of

customer satisfaction in everything we do We have a dedicated customer experience team

based at Rose Kiln Court. All calls, letters and emails must be logged there

Optimise report all calls, letters and emails to Thames Water.

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Customer Care.....

First impressions count....

Polite and courteous at all times......

No swearing or abusive language......

Never get involved in an argument........

Never promise what you cannot deliver...........

Remember you are representing the company and the client...........

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Performance Measurement

Thames Water customer satisfaction is measured by the regulator OFWAT who measure performance using a Service Incentive Mechanism (SIM)

SIM is a score based on the number of customer contacts and the way in which the contacts were handled

The best companies are financially rewarded and the worst performing companies penalised.

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Service Incentive Mechanism

The number (Quantitative) of contacts are classed as: Abandoned calls “Unwanted” telephone contacts Written complaints Escalated written complaints Consumer Council for Water investigations

The way (Qualitative) Quarterly third-party surveys carried out on samples

of customers who have contacted Thames Water

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Reputational damages

Customer, MP, Councillor and Media contacts result in penalties to Optimise in the contract

A complaint letter has a penalty of £250

The maximum could be a £50,000 penalty for negative media coverage resulting from our actions.

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How do we impact? Examples of activity that could create Customer contacts:

Noise Disruption Access to property Not doing what we say we’ll do, when we said we’d do it Unfinished road works Swearing Poor and inaccurate responses to queries Speeding driving Mess Damage and quality of reinstatement

Pleasant, helpful and communicative staff receive praiseGood Communication is best – written, calling cards, signage

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Improving Customer Satisfaction and SIM

Keep customer satisfaction at the forefront of everything you do It's down to each and every one of us to make a difference each and every day

Make sure we remind ourselves and our teams of the importance of customer experience

Provide examples of good customer experience to the team at Rose Kiln Court

Send ideas of how to improve customer experience to the team at Rose Kiln Court

Send all telephone and written customer contacts to the log at Rose Kiln Court

Companies that keep customers happy are successful !

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Any Questions?

You are required to sign a declaration that you have received this HS&E briefing

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