Operations Report
-
Upload
humphrey-askew -
Category
Documents
-
view
25 -
download
2
description
Transcript of Operations Report
![Page 1: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/1.jpg)
Operations Report
Neal J. Couture, CPCMExecutive DirectorBoard of Directors MeetingDenver, CoJuly 11, 2011
![Page 2: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/2.jpg)
Action Items from BOD Meetings1. Continue the discussion of metrics (measure success for
outcomes proposed) for the four proposed strategic objectives. (December 2010)Assigned: Four SPC SubcommitteesStatus: Survey results: preliminary report today
2. Address sharing or selling content between/among chapters at either Leadership Summit or a Mid-Year Leadership Conference. (January 2011).Assigned to: LechStatus: Will be addressed at Leadership Summit in August 2011
![Page 3: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/3.jpg)
Finance
•Unaudited through June 30, 2011•Revenue: $6.978 million vs. $6.581 million budgeted
– Favorable variance $397k over budget
•Net revenue: $874k vs. $350k budgeted– Favorable variance: $524 K over budget
•Reserves are $2.5 million, which is 38% of operating budget ($6.581 million).
•YTD investment gains (through May 31, 2011): $321K•Concerns:
– conference registration revenue….WC2011 less than budget ~10%
– Investments volatility
![Page 4: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/4.jpg)
FinanceComparison with ASAE benchmarks, for similar sized associations
NCMA (YTD 6/2011)
ASAE(2008)
Profitability 14.4% -0.3%
Liquidity (Current ratio) 4.1 2.4
Investment Income as a % of Total Revenue
4.4% 1.3%
UBIT Revenue as a % of Total Revenue
23.2% 2.9%
Occupancy Expense as a % of Total Revenue
2.5% 5.2%
![Page 5: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/5.jpg)
Membership
June 30, 2011 June 30, 2010
Members 20,597 19,840
3.82% increase
Membership
![Page 6: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/6.jpg)
Chapter Relations
•Leadership Summit (Boston, MA – August 12-13, 2011)
•Chapter Chartering Guide updated.•Chapter tax issues: IRS letters.•Virtual chapter: 310 members, 167 international
![Page 7: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/7.jpg)
Conferences
•World Congress 2011 in Denver, Colorado: – Forecast 850 paid attendees (goal is 930).– Exhibitor participation met goal.– Virtual conference: web-cast of conference general sessions!
•GCMC 2011 scheduled for November 13-16 at Bethesda Marriott Conference Center.– Negotiating with hotels for 2012 & 2013.
•ADC 2012 in Austin, TX.
![Page 8: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/8.jpg)
World Congress 2011 – Denver!
![Page 9: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/9.jpg)
Schedule for BOD Members
Sunday July 10
9:00am-3:00pm: Board of Directors Meeting4:00pm–5:00pm: Conference Opening w/Christopher Dodd, Former Senator from CT5:00pm–6:30pm: Exhibit Hall Ribbon-Cutting and VIP Reception
MondayJuly 11
8:00am–5:15pm: World Congress program 12:30pm-2:30pm: Executive Round Table Luncheon7:00pm–10:00pm: NCMA World Congress Gala at Mile High Station
Tuesday July 12
7:00am-7:30am: General Membership Meeting8:00am–5:15pm: World Congress program 12:30pm–2:00pm: Executive Advisory Council Luncheon
WednesdayJuly 13
7:00am–12:00pm: NCMA Certification Exams8:00am–1:30pm: World Congress program9:00am–9:45am: Awards Presentation
![Page 10: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/10.jpg)
Education
• Increased e-course portfolio: certification prep courses.•NES revenue higher than budget: sale of manuals.•Net gain from education programs: $328k vs. $360k
budget•Risk factor: Conducted fewer webinars than planned
due to topic and speaker selection, workload issues.•Risk factor: Director of Education absent on maternity
through September.•Mitigation plan:
– CLO will assist in topic selection for webinars, and new e-course development.
– Hired e-learning program coordinator in June 2011.
![Page 11: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/11.jpg)
Certification
•Transactions and revenues exceed budget year to date.– Applications up 35% (719); – Certifications awarded up 46% (347).
•Developing concepts for micro-credential programs.– Focused, specializations: COTR certification; pricing
certification
![Page 12: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/12.jpg)
Advertising Sales and Creative Services
•Advertising revenue remains strong: 12% positive variance over budget.
•CM Jobs postings continue to surpass budget forecasts.
•New column on professional development by CLO.•Salary Survey 2011 in design for publication in
July/August.•Digital edition of CM Magazine!
![Page 13: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/13.jpg)
Standards
• Position Standards for the CM Field: to be published in July/August.
• CMBOK project: CMBOK 3.0 published June 2011. • Organizational Alignment study: focus groups at
WC2011.• CM2: draft competency model and self-assessment
questionnaire being reviewed.
![Page 14: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/14.jpg)
Core Operations
•Susan Esprella Colon, director of education, is on maternity until mid-September.
•Karen Reuter, director of standards, retires July 15, 2011.
•Kristen Hayden promoted from customer service representative to new position e-learning program coordinator.
•Angie Kays promoted from customer service representative to new position junior accountant.
•Greg Olson new hire as customer service representative.
•Facility: at capacity!
![Page 15: Operations Report](https://reader036.fdocuments.us/reader036/viewer/2022062516/56812c2e550346895d90b27b/html5/thumbnails/15.jpg)
Governance Items
•Research and Analysis of the NCMA National Elections 2011.
•White Paper on NCMA Board of Director Participation Expectations and Recommendations.