OPERATIONS MANUAL Doc. Ref : MNL-FL-001...

OPERATIONS MANUAL

Part A

OPERATIONAL CONTROL AND SUPERVISION

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Operations Manual Part A Copyright © 2013 Edition 0

TABLE OF CONTENTS CHAPTER 2: OPERATIONAL CONTROL AND SUPERVISION 2.1 SUPERVISION OF THE OPERATION BY COMPAGNIE AFRICAINE D’AVIATION 5

2.1.1 License and Qualification Validity 5 2.1.1.1 Methodology 5 2.1.1.2 Periodicity 5 2.1.1.2.1 Flight Crew 5 2.1.1.2.2 Cabin Crew 6 2.1.2 Competence of Operations Personnel 7 2.1.3 Analysis, Retention and Control of Flight Documents 7 2.1.3.1 Post-Flight-Analysis of Flight Documents 7 2.1.3.2 Document Storage Period 7 2.1.3.2.1 Information Used for the Preparation and Execution of a Flight 8 2.1.3.2.2 Reports 8 2.1.3.2.3 Flight Crew Records 8 2.1.3.2.4 Cabin Crew Records 9 2.1.3.2.5 Records for other Operations Personnel 9 2.1.3.2.6 Other Records 9 2.1.3.2.7 Production and Inspection of Documents 9 2.1.3.2.8 Flight Recorder Recording 9 2.2 SYSTEM OF PROMULGATION OF ADDITIONAL OPERATIONAL INSTRUCTIONS AND INFORMATION. 11

2.2.1 System Description 11 2.2.2 Application 12 2.2.3 Responsibility 13 2.3 ACCIDENT PREVENTION AND FLIGHT SAFETY PROGRAM 14 2.3.1 Risk Management 14 2.3.2 Management Evaluation of the Safety System 14 2.3.3 Safety Awareness Program 14 2.3.4 Flight Data Monitoring (FDM) 14 2.3.4.1 Statement of Purpose 14 2.3.4.2 System Description 15 2.3.4.3 Exceptions to Confidentiality 15 2.3.4.4 Contact with Crew 15 2.3.4.5 Analysis/ Dissemination of FDM Data 16 2.3.4.6 Event Parameters 16 2.4 OPERATIONAL CONTROL 17

2.4.1 Objective 17 2.4.2 Procedures 17 2.4.2.1 Flight Continuation 17

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2.4.2.1.1 Flight Following 17

2.4.2.1.2 In-Flight Assistance 18 2.4.2.2 Cancellation of Flight 18 2.4.2.2.1 Definition 18 2.4.2.2.2 Application 18 2.4.2.3 Diversion of Flight En-Route 19 2.4.2.3.1 Definition 19 2.4.2.3.2 Application 19

2.4.3 Responsibilities 20 2.4.4 Others Operational Irregularities 21 2.4.4.1 Definition 21 2.4.4.2 Measures Taken 21 2.4.4.3 Early Departure 21 2.4.4.3.1 Definition 21 2.4.4.3.2 Policy 21 2.4.4.3.3 Up to 15 Minutes 21 2.4.4.3.4 15 Minutes or More 22 2.4.4.3.5 Authority 22 2.4.4.4 Late Departure 22 2.4.5 Charter Flight Operational Control 23 2.5 POWERS OF THE AUTHORITY 24

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OPERATIONS MANUAL

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OPERATIONS MANUAL

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CHAPTER 2: OPERATIONAL CONTROL AND SUPERVISION 2.1 SUPERVISION OF THE OPERATION BY COMPAGNIE AFRICAINE D’AVIATION 2.1.1 License and Qualification Validity 2.1.1.1 Methodology Each Crew Member of Compagnie Africaine d'Aviation (CAA) is responsible for his license, medical certificate and qualifications renewal. However Compagnie Africaine d'Aviation (CAA) through Flight Operations Department via Crew Rostering ensures the follow up using the Training Follow up Program and Training Monitoring Boards. Then the Assistant DFO contacts the involved crew thirty days before the expiry date to make medical appointment with the approved practitioner. The Training Department arranges the required trainings or checkings. Relevant documents are transmitted to the DRC CAA for license renewal application at least three weeks before the expiry date. For license and qualification requirements refer to OM Part D chapter 3.1.1.2.

2.1.1.2 Periodicity

The Periodicity of qualification and Competency renewal of Crew Members is :

2.1.1.2.1 Flight Crew

Air law (Law 010/014) and Regulations (RACD) License Proficiency Check (LPC 12 months); Operator Proficiency Check (OPC 6 months after LPC); Either seat qualification (6 months) Line Check (12 months); Emergency and Safety Equipment Recurrent Training and Checking (12 months); CRM Training (12 months); Ground Training (12 months); Route and Aerodrome Competence Qualification (12 months); LVP if applicable (Category II – LVTO), Qualification Revalidation (6 months). DGR (24 months), SEPT (12 months); RVSM (12 months).

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2.1.1.2.2 Cabin Crew

Medical & License 1 Year

Air Law & Regulations 1 Year

Ground Recurrent 12 Months

SEPT 1 Year

Fire & Wet Drills 3 Years

CRM 3 Years

DGR 2 Years

Line Check 12 Months

SCCM 1 Year

SMS 1 Year

QMS 1 Year

AVMED 3 Years

AVSEC 3 Years

The Training Department is responsible for maintaining a record of the validity dates of the

following checks/trainings regarding Operational personnel.

The Training Department shall notify within thirty days, the Compagnie Africaine d'Aviation

(CAA) Roster Department of the expiry of any check/training.

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2.1.2 Competence of Operations Personnel Before assignment of an Operational Personnel to duties, Compagnie Africaine d'Aviation (CAA) ensures that all requirements of the Operations Manual Part D Chapter 2.4 are complied with. 2.1.3 Analysis, Retention and Control of Flight Documents At least for the duration of each flight or series of flights, information relevant to these and appropriate for the type of operation must be preserved on the ground until it has been duplicated at the place at which it will be stored. The information referred to includes copies of:

The operational flight plan (OFP) where appropriate The relevant part(s) of the airplane technical log, i.e. appropriate Technical log (ATL) Route specific NOTAM documentation if specifically edited Mass and balance documentation, e.g. load sheet Special loads notification

The documentation mentioned above is handed to the agent at the departure aerodrome prior to each take-off. The original documents on board are placed in the envelope for flight documents and passed on to the operations department where they are checked and stored. The First Officer is responsible for the completeness and submission of the mentioned documents to the Flight Operations Department after the flight. 2.1.3.1 Post-Flight-Analysis of Flight Documents In order to confirm compliance with all relevant regulations, an analysis of the documents stored is made on a sample basis considering all relevant aspects.

This analysis shall be made by the Dispatcher with a minimum of 2 samples a month.

Any discrepancies noted are brought to the attention of the relevant department for whatever action deemed necessary to prevent recurrence of possible errors. The analysis shall serve to prevent repetition of the error and/or also serve to possibly modify the operational procedure(s) to increase safety and economy factors.

2.1.3.2 Document Storage Period The following tables depict the minimum storage periods and apply to airplanes both in and removed from the fleet.

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2.1.3.2.1 Information Used for the Preparation and Execution of a Flight

Operational flight plan 3 months

Flight Log and Aircraft Technical Log (ATL)

24 months after the date of the last entry

Route specific NOTAMS/AIS briefing documentation if edited by the operator

3 months

Mass and Balance documentation 3 months

Notification of special loads including

Dangerous Goods

6 months

Aircraft Fueling Form 3 months

Passengers Manifest 3 months

Cargo Manifest 3 months

2.1.3.2.2 Reports

journey log 3 months

Flight report(-s) for recording details of any occurrence, as prescribed in DRC Regulation, or any event which the commander deems necessary to report/record

3 months

Reports on exceedance of duty and/or reducing rest periods

6 months

2.1.3.2.3 Flight Crew Records

FLIGHT, DUTY AND REST TIME 24 MONTHS

License As long as the flight crew member is exer-cising the privileges of the license for the

CAA-Congo (12 months after leave)

Conversion training and checking 1 year

Command course (including checking) 1 year

Recurrent training and checking 1 year

Training and checking on operating in either pilot´s seat

1 year

Recent experience DRC 1 year

Route and aerodrome competence 1 year

Training and qualification for specific operations (e.g. RVSM)

1 year

Dangerous Goods training 1 year

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2.1.3.2.4 Cabin Crew Records

Flight, duty and rest time 12 months

Initial training, conversion and differences training (including checking)

As long as the cabin crew member is employed by the CAA (12 months after leave)

Recurrent training and refresher (including checking)

Until 12 months after the cabin crew member has left the employ of the CAA-Congo (12 months after

leave)

Dangerous Goods training as appropriate 1 year

2.1.3.2.5 Records for other Operations Personnel

Training / qualification records of other personnel for whom an approved training program is required by DRC

Last 2 training records

2.1.3.2.6 Other Records

Quality System Records 5 years

Dangerous Goods Transportation Document

6 months

2.1.3.2.7 Production and Inspection of Documents All documents relating to flight operations and maintenance must be produced for inspection upon request by any person authorized by the Authority. The Commander shall, within a reasonable time of being requested to do so by a person authorized by the Authority produce to that person the documentation required to be carried on board.

2.1.3.2.8 Flight Recorder Recording Following an accident or incident, or when directed by the Authority, the Flight Recorder Recording pertaining to that event must be retained for 60 days, unless otherwise directed by the investigating Authority. In addition, if requested to do so by the Authority any recording must be made available to them within reasonable time.

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Cockpit voice recorder recordings may not be used for purposes other than for the investigation of an incident or accident subject to mandatory reporting except with the consent of all crew members concerned. Flight data recorder recordings may not be used for purposes other than for the investigation of an incident or accident subject to mandatory reporting except when such records are:

Used by Compagnie Africaine d'Aviation (CAA) for airworthiness or maintenance

purposes only, or are De-identified, or are Disclosed under secure procedures or Use for safety purposes

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2.2 SYSTEM OF PROMULGATION OF ADDITIONAL OPERATIONAL INSTRUCTIONS AND INFORMATION.

2.2.1 System Description Operational management relevant instruction and information may be issued through internal Compagnie Africaine d'Aviation (CAA) publications and may be distributed to Flight Crew personnel and other operational personnel concerned by Compagnie Africaine d'Aviation (CAA) e-mail, Telephone, intranet system or by hard copy: posted on wall panels or/ and in the Crew boxes (personalized for each Crew Member), according to necessities and importance. All operationally relevant information must be exchanged between the management system and areas where operations and maintenance activities are conducted as follows:

Via e-mail; e-mail capabilities, including wireless devices, shall be provided to the IT Department

Via mobile phones, including SMS facility; each Operational personnel has been issued with a Compagnie Africaine d'Aviation (CAA) mobile number provided by the marketing;

Via Walky Talky radio equipment from anywhere on the ground to Flight Dispatch; Via written reports when reaching the base through notification book, the wall panels

and Crew boxes. Via Operations Manual Bulletins Forms Via Operating Safety bulletins

The Flight Dispatch has the overall possibility and responsibility to receive and to distribute instruction and information from and to all relevant management staff, operational and maintenance personnel and to ensure feed-back if any.

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2.2.2 Application

PUBLICATION CONTENT VALIDITY ATTRIBUTE

Electronic Mail Short term urgent operational or technical information

Up to 6 months

Can be deleted after validity date

expired

Technical Memo, Airworthiness Directives and Manufacturers bulletins

Short term technical info Up to 6 months

-

Operational Memo, Bulletins and Directives

Short term operational info Up to 6 months

-

Temporary Revisions of OM-B Information

Technical/Operational info 2 to 6 months -

Long Term Revisions of OM

Technical/Operational info Permanent -

Operational Procedures

Safety and Operational Information, activated but not published in Operations Manual

Up to 6 months

Can be deleted after publication in Operations Manual

Quality Memo Technical / Operational Information

Up to 6 months

Can be deleted after the term is

expired.

Administrative

Procedures

Administrative Procedures Permanent -

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2.2.3 Responsibility Additional Operational Instructions and Information Instructions and information of immediate or temporary nature are published and distributed via e-mail or post through; the publications detailed below:

Name Initiated by Distributed and Controlled by

Nature of Information

Flight Crew Instructions

DFO/ CTM Chief Pilot

FSO Quality

Dispatch Ground OPS

Ops-Procedure, Ops-Instruction, Technical Info

Flight Crew Information

DFO/ CTM/ OCM

Chief Pilot/FSO

Dispatch

Ground OPS

Operational info, Amendments to OM,

Safety info

Cabin Crew Information

DFO/ CTM CCM/CCS

Chief Pilot/FSO

Dispatch

Ground OPS

Operational info, Amendments to OM,

Safety info

Administrative Procedures

Managers for their areas of responsibility

Dispatch

Ground OPS

Administrative Procedures

Ground OPS Ground OPS

Director/

Training

Department

Dispatch

Ground OPS

Operational Procedures

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2.3 ACCIDENT PREVENTION AND FLIGHT SAFETY PROGRAM 2.3.1 Risk Management Refer to OM Part A Chapter 14.2 2.3.2 Management Evaluation of the Safety System Refer to OM Part A Chapter 14 2.3.3 Safety Awareness Program Compagnie Africaine d’Aviation (CAA) has established and maintained an accident prevention and flight safety program, which is integrated with the Safety Management System, including: 1. Programs to achieve and maintain risk awareness by all persons involved in operations; and

2. An occurrence reporting scheme to enable the collation and assessment of relevant incident and accident reports in order to identify adverse trends or to address deficiencies in the interests of flight safety. The scheme protect the identity of the reporter and include the possibility that reports or submitted anonymously; 3. Evaluation of relevant information relating to accidents and incidents and the promulgation of related information, but not the attribution of blame; 4. The appointment of a person accountable for managing the program. a. Proposals for corrective action resulting from the accident prevention and flight safety program shall be the responsibility of the person accountable for managing the program. b. The effectiveness of changes resulting from proposals for corrective action identified by the accident and flight safety program has monitored by the Safety Director. 5. As required safety information to Compagnie Africaine d’Aviation (CAA) Personnel is done by the Safety Management Department. 2.3.4 Flight Data Monitoring (FDM) Compagnie Africaine d'Aviation (CAA) pilots and management have acknowledged that the greatest benefit derives from Flight Data Monitoring by working in a spirit of mutual co-operation towards improving flight safety. The Safety Director is responsible for implementation and management of the Flight Data Monitoring Program.

2.3.4.1 Statement of Purpose The primary purpose of monitoring operational flight data by the FDM program is to enhance flight safety. Action is to be taken to reverse an adverse trend or to prevent repetition of an event, this may include raising pilot awareness, changing procedures and/or manuals and seeking to change crew behavior (individually or collectively). Compagnie Africaine d'Aviation (CAA) has put in place secure procedures to control access to the data when flight data monitoring data is used for airworthiness or engineering purposes; therefore identification or contact with the crews is not be permitted through this path. The flight data monitoring program is complementary to the Compagnie Africaine d'Aviation (CAA) Safety Management System and it is a non punitive concept.

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2.3.4.2 System Description Compagnie Africaine d'Aviation (CAA) aircraft are fitted with Quick Access Recorders (QAR), Digital Access Recorders (DAR). These are small solid-state recorders that are plugged into the auxiliary output from the mandatory crash recorder and are located behind the P2 position. Devices have more than 200 hours capacity and remove the pressure for frequent downloads before the data is overwritten.

At least every week, the engineering manager will remove data for each aircraft of

Compagnie Africaine d'Aviation (CAA) in the fleet and deliver it in a sealed envelope to

the safety department.

The FDM analyst will keep memory cards stored for a maximum of 2 weeks time. During

the analysis process the cards will be erased and overwritten so that data cannot be read

any more using standard hardware and software. Only empty cards will be given back to

the Maintenance Department. There are three classes of parameter accidence in the Flight Data Monitoring program as used by Compagnie Africaine d'Aviation (CAA) - Minor, Major and Critical:

Class one: Minor events are of interest but no real risk involved. Class two: Major events - fair risk of damage, injury or loss of control Class three: Critical- imminent risk of damage, injury or loss of control

Specific limitations can be set for each recorded and computed parameter. This envelope is

determined by our standard operating procedures, Operations Manuals and

aircraft limitations (structural and operational).

The Safety Director, the Director of Flight Operations and the Training Director will set the

events and the related classes.

2.3.4.3 Exceptions to Confidentiality The only occasions where confidentiality can be breached in the FDM program are:

The crew self declare their identity by filing an ASR in the first place. In the case of repeated occurrences by the same individual crew member, and after

consideration by the FSO or the Safety Director it is felt that training/management input is required to rectify the situation.

In the exceptional case of an occurrence reported by the FSO or the Safety Director to the Flight Operations Director or the Chief Pilot of such severity that the aircraft was hazarded or another flight would be if the crew member repeated the occurrence.

In extreme cases it is deemed acceptable that the Flight Operations Director or Chief Pilot initiate direct action with the crew member involved without FSO/FDA input.

2.3.4.4 Contact with Crew A FDM occurrence may give an incomplete picture of what happened, in such cases the crew member may be contacted by the FSO/FDA to obtain further information. Following the feedback the FSO/FDA will determine follow up action if necessary.

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Contact will initially be with the Captain of the flight however any other company personnel on the flight deck may be contacted if it is felt appropriate. It is accepted that the value of the FSO/FDA contact will be reduced if too many calls are made, therefore the relevance and frequency of such calls will be monitored by the FSO/FDA Crew members may request a review or playback of FDM data for any reason; however First Officers should seek the Captains permission prior to making a formal request.

2.3.4.5 Analysis/ Dissemination of FDM Data The Safety Director and the FSO/FDA are responsible for data analysis.

The analysis workstation located in the Safety Department is connected to a SAGEM server

via secured connection (media link).

The server is protected from theft and infringement and access to the FDM server is strictly limited to the safety Director, the pilot investigator and the FDM analyst via secure passwords. Data are analyzed and automatically filtered using SAGEM FDM software from secured web site (www.services.cassiopee.aero). The FSO/FDA monitors the FDM data and alerts any safety trends to any/all of the following Compagnie Africaine d'Aviation (CAA) Managers: - Safety Director, Director of Flight Operations, Chief Pilot, Training Director, Quality Director and the Flight Safety Officer. The FSO/FDA shall supply a regular interval report to the Director of Flight Operations and the Safety Director.

These events will be published within safety bulletins or the e-SMS to all flight crew members

on a regular basis. This consists in data verification, false event deletion, eventual error

correction, initial review and assessment for further investigation. Events or trends detected

during analysis will be communicated in the shortest delay to the operations management for

proactive safety management.

After having established a common set of events and related classes, the Safety

Department will share de- identified events and safety trends with other airlines.

The software will be designed to keep data for a limited time:

Identification data will automatically be erased after 60 days, unless otherwise required

by the investigating authorities in case of accident De-identified data will be erased after 6 months Events and safety trends will be kept for at least 2 years

2.3.4.6 Event Parameters The parameters recorded on the QAR and/or DAR are refined and published under this paragraph as experience is gained.

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2.4 OPERATIONAL CONTROL

2.4.1 Objective The objective of Compagnie Africaine d’Aviation (CAA) is to establish and maintain a system and methods of control of its operations approved by the DRC CAA, and exercise responsibility over its operation on any flight operated under the terms of its AOC and Operations Manuals, in the interest of safety, for the initiation, continuation, termination or diversion of a flight.

2.4.2 Procedures

2.4.2.0 Flight Initiation

Before the initiation of a scheduled flight, the Flight Operations Department shall:

Request Aircraft technical status to the Airworthiness Department. Coordinate with the call center for the pre-booking of passengers

Coordinate with the Cargo Department for detail of cargo/mail

Confirm the assigned Crew for the flight Coordinate with the bus drivers and the Crew for the pickup time via telephone text

message Confirm daily flight schedule to all Departments/ Stations involved Coordinate with relevant Stations to ensure availability of fuel if applicable Record data in flight dispatch logbook and prepare report to send to the Corporate

Management. Before Departure Aircraft

Check the position of the Crew compared to estimated times of arrivals Coordinate with Stations or weather stations for the weather Coordinate with the crew for the weather recorded at out stations Save the weather settings in the record sheet

2.4.2.1 Flight Continuation

2.4.2.1.1 Flight Following

Keep listening VHF radio to monitor the aircraft until the TMA exit FIH and monitoring Flights communication with stops

Monitor any messages received from the aircraft by the spider track system and log in the Flight watch log.

Monitor weather and if there is any deterioration of weather pass it on to the

aircraft through the HF Radio Station, or telephone text message whenever possible.

If no message received 15 minutes after ETA request the ATC to confirm aircraft status.

Close the flight watch log for the particular flight after receiving and logging the arrival message at destination.

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In case of any doubt on the status or safety of the flight immediately inform the DFO.

Note: 1. In case of communication breakdown between the Airplane and the Flight

Dispatch or radio failure, the Crew Members will transmit the message to the

flight Dispatch via the Air Traffic Control (ATC).

2. The case of sudden change of routing or an important message from the

Management to the in-flight Crew, the Flight Dispatch could do so via the ATC.

2.4.2.1.2 In-Flight Assistance In-flight assistance is normally be provided on specific request by the flight crew only, or whenever information necessary for the safe and efficient conduct of flight must be provided to the flight crew of an airplane in flight. In-flight assistance may comprise:

Meteorological information NOTAM, SNOWTAM and navigational warnings Information on ATC restrictions and delays In-flight re-routing Operational control instructions Messages relating to in-flight irregularities and emergencies Information on any unusual situation, such as strike, riots, war and unlawful

interference.

To permit the proper provision of in-flight assistance, Flight Crew shall inform the applicable dispatch office and station office of any significant deviation from planned operation. 2.4.2.2 Cancellation of Flight 2.4.2.2.1 Definition Cancellation of a flight is the elimination of a previously published scheduled or non scheduled flight or segment thereof before departure.

2.4.2.2.2 Application Reasons for such action may be:

Lack of equipment Extended delay Meteorological conditions Crew shortage Commercial reasons and more. Before a flight is cancelled for technical reasons, Flight Following Officer should confer

with Airworthiness to find an alternative solution. Whenever possible, all concerned stations shall be informed that a cancellation is possible.

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Should a cancellation at an intermediate station be recommended or possible, any recommendations from the Commander or the station manager concerning rerouting and transportation of passengers/freight shall be passed on to the Flight Following Officer.

After a decision to cancel a flight has been made, Flight Following Officer shall forward the change in flight-plan information to all concerned stations.

These stations shall, in turn take the necessary action to ensure the transfer of passengers and freight.

2.4.2.3 Diversion of Flight En-Route 2.4.2.3.1 Definition A published scheduled or non scheduled flight proceeding to an aerodrome other than the planned destination in the captain discretion.

2.4.2.3.2 Application Reason for such an action may be:

Operational (i.e. weather at destination) Technical, requiring a landing at the “nearest suitable aerodrome“ Medical, requiring an immediate landing due to the condition of a passenger on board Meteorological conditions en-route. In the case of a diversion, the crew is required to report this information to Compagnie

Africaine d'Aviation (CAA) Flight Following Officer who will advise the original destination station. The Crew or Flight Following Officer, after discussion, will contact the alternate station in order to expedite the handling and passenger transfer as necessary. Every station which is aware of this diversion is required to inform Compagnie Africaine d'Aviation (CAA) Flight Following Officer.

Wherever possible, such information should contain the:

Reason for the diversion Alternate aerodrome Estimated Time of Arrival.

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2.4.3 Responsibilities

Operational Control with respect to a flight means the exercise of authority over initiating,

conducting, diverting or terminating a flight. The DFO is responsible for the operational control.

For each flight of Compagnie Africaine d'Aviation (CAA), The PIC and the Aircraft Dispatcher

are jointly delegated the responsibility for the initiation, the PIC is solely responsible for

continuation, diversion, and termination of a flight in compliance with the Operations Manual

Part A Chapter 8.1.0.

The Dispatcher on duty is responsible for assuring that each flight of Compagnie Africaine

d'Aviation (CAA) is monitored with respect to the following:

Departure of the flight from the place of departure and destination, including

intermediate stops and any diversions there from;

Maintenance and mechanical delays encountered at the point of departure and destination and intermediate stops;

Any known conditions that may adversely affect the safety of flight.

Each Captain PIC of Compagnie Africaine d'Aviation (CAA) is, during flight time, in command

of the aircraft, Crew and therefore, is responsible for the safety of the personnel, cargo, and

aircraft.

The Captain PIC of Compagnie Africaine d'Aviation (CAA) has full control and authority in the

operation of the aircraft, without limitation, over other crewmembers and their duties during

flight time,

Each Dispatcher of Compagnie Africaine d'Aviation (CAA) and pilot in command of an aircraft

are responsible for the preflight planning and the operation of the flight in compliance with this

chapter and the Operations Specifications.

No PIC of Compagnie Africaine d'Aviation (CAA) may operate an aircraft, in a careless or

reckless manner, so as to endanger life or property and all preflight is in compliance with

RACD 8.6.2.1

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2.4.4 Others Operational Irregularities 2.4.4.1 Definition Others Operational irregularities as referred to in this section are all deviations from the published schedule and may be:

Early departure Late departure

2.4.4.2 Measures Taken In case of irregularities, all measures is taken and decided by the Flight Dispatch, after conferring with all of the other departments concerned. The above decisions are aimed to:

Not influence the safety of the flight under any circumstances Most effectively re-plan flight operations as close as possible to normal operations Bring all passengers and freight to the destination with as little delay as possible Reduce the financial impact and loss of revenue to a minimum. Transfer of Crew Members as necessary and the required ticketing with Compagnie

Africaine d'Aviation (CAA) or other carriers is arranged, the latter requires a booking reference and confirmation

Hotel accommodation or cancellation thereof as required. This is also required for ferry flights.

The Flight Dispatch confers with all concerned sections and, after the final decisions as to the course of action have been made, pass all relevant information regarding airplane, crew and loading to the affected stations, and as advise Director of Flight Operations and Management.

2.4.4.3 Early Departure 2.4.4.3.1 Definition An early departure of a flight is defined as a flight departing 15 minutes ahead of the published scheduled departure time.

2.4.4.3.2 Policy All scheduled line flights are operated in accordance with the published schedule. Due to the following reasons such flight may, however, depart up to a specified time ahead of the scheduled departure.

2.4.4.3.3 Up to 15 Minutes

If no more passengers, cargo or mail is to be expected In order to extend the transit time at the succeeding station in case of Critical load

Insufficient ground equipment When the actual block time is expected to exceed the scheduled block time, an early

departure is permitted

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2.4.4.3.4 15 Minutes or More

In order to avoid certain meteorological or other conditions which might adversely affect further operation of the present flight. Due consideration, however, shall be given to commercial aspects, i.e. loss of revenue shall be kept to a minimum.

Non-scheduled flights (charter flights, additional flights, ferry, training flights etc.) are permitted to depart up to 30 minutes ahead of the scheduled departure time.

2.4.4.3.5 Authority After coordination between the Commander and the station manager, departures ahead of schedule are permitted without previous approval from the Flight Dispatch. Night flying restrictions, runway closures and other relevant limitations, however, is taken into account when considering an early departure. Note: The reason for an early departure in excess of 15 minutes prior to schedule

is reported in the Commanders Journey Log. 2.4.4.4 Late Departure

If a late departure cannot be avoided, it has to be kept to a minimum.

The Commander may delay the departure in order to avoid adverse meteorological conditions at the departure aerodrome, en route or at the destination aerodrome. Should this delay be in excess of 15 minutes, the Flight Dispatch has to be informed immediately.

The Station Manager may delay a flight, subject to the Commander having no safety

objections, in order to wait for delayed connecting passengers or to wait for spare parts which are required for an airplane on Ground (AOG). If this delay should exceed 15 minutes, the Station Manager has to obtain permission from the Flight Dispatch. Such delay is to be recorded in the departure message.

Note: In case of a crew related delay, the Commander has to be informed prior to

dispatching the delay message.

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2.4.5 Charter Flight Operational Control

The handling of charter flights will be performed in accordance with Compagnie Africaine

d'Aviation (CAA) operational control system.

The communication means used shall normally be the same than for scheduled flights (OM A

2.4.2.1.1).

However, the following shall be considered:

Request authorizations from the Authorities (International flight)

Perform the flight preparation

Contact with the airport

ATC Flight plan approval

Ground handling coordination

Flight following

Flight data collection analysis

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2.5 POWERS OF THE AUTHORITY The Authority has the power to vary suspend or revoke the AOC or any part thereof, when no longer satisfied with the Compagnie Africaine d'Aviation (CAA) organization and no longer complies with the Authority requirements or can maintain a safe operation.

The Authority has a general right to admittance to the Compagnie Africaine d'Aviation (CAA)'s Facilities, Aircraft and Documentation at any time.

The Compagnie Africaine d'Aviation (CAA) commander of an aircraft has the right to allow the DRC CAA Representative and/or Inspector, with a valid ID, access to the cockpit of an airplane, whenever it deems necessary in the interest of safety flights the commander can deny the cockpit access.

If such denial has been enforced, the Commander is required to submit a written report to the Compagnie Africaine d'Aviation (CAA) Management.

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