Operations Management at a Glance
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Transcript of Operations Management at a Glance
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Operations Management at a Glance
Presented By:Matt Morarity The Steak n Shake Company
Brian StewartThe Steak n Shake Company
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The Steak n Shake Company
Company History• Second Oldest Chain Founded in 1934• Over 415 Units in Operation in 19 States • 13 Divisions Within SNS • President Peter Dunn
Indiana Division• Largest Division• Established Division with 54 Operating Units• Currently 8 District Managers, 54 General Managers, and 250+ Managers• Average Unit has $1.6 Million in Sales, 4 Managers, and and 40-60 Crew Members
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Steak n Shake Business Drivers
Sales
People
Profits
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Sales
Needed for Financial Success of Any Company• Focus on Customer Service
• Internal Audits - Q.S.C.• External Audits - Mystery Shops
• Sales Drivers• LSM Projects - Marketing Responsibilities• Community Involvement & Relationship Building
• Management Empowerment• Run a Business (Make the Right Decisions)• Empowered to Grow Sales
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People
Results Achieved Through Developing Right People
• Proper Training and Development• Extensive Training at Each Level• Classroom and Hands-on Training
• Management Responsible for Feedback• Formalized Feedback, Reviews, and Evaluations
• Treating Individuals Fairly• Proper Placement• Quality of Life• Clear Communication
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Profits
Profits that Make Sense• Major Cost Areas
• Labor Costs• Food Costs
• Secondary Cost Areas• Inventory• Outside Services
• Tools to Achieve Results• Labor Scheduling System• Inventory Control Tracking• Profit and Loss Statements• Financial Plans
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What Skills Are Needed to Succeed in Management at
Steak n Shake?
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Human Resource Skills
• Hiring
• Termination
• Wage Setting
• Evaluations
• Investigation
• EEOC, FMLA, WOTC, Etc.
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Accounting Skills
• Auditing General Ledgers
• Balancing Daily & Monthly Financials
• Checking Postings
• Payrolls
• Reconciliations
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Financial Skills
• Trend Analysis
• Preparation of Financial Budgets
• Annual Projections
• Performance to Plan
• Forecasting Adjustments
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Marketing Skills• Creation of Local Store Marketing Plan
• Identification of Marketing Opportunities
• Analysis of Trade Area
• Building of Public Relations in the Trade Area
• Analysis of ROI of Marketing Endeavors
• Adjusting Business Performance to Marketing Projects
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Entrepreneurial Skills
• Take Complete Ownership of the Business
• Creativity is Essential
• Think Outside the Box
• Adjust Plans to Environment
• Every Market is Different, Operate the Business to Local Demands
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Management Progression
MIT - Manager in Training
Manager
Restaurant Manager
General Manager
District Manager
Division Manager
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Division Manager
• Each Division is Structured into Functional Areas • Operations• Human Resources• Training
• All Functional Areas Drive Operations to Achieve: • Full P&L and Operational Responsibility (up to 40 to 50 Restaurants)• Development of New D.M.’s and G.M.’s• Business Planning and Budget Reviews
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District Manager
• Buy in From G.M. on Unit Goals to Achieve:• Full P&L and Operational Responsibility (Up to 5 to 10 Restaurants)• Development of New D.M.’s and G.M.’s
• Continued Advanced Leadership, Business Presentation Skills
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General Manager
• Full P&L and Operational Responsibility of Single Unit• Development of Managers and Crew Members• Guest Sensitivity and Awareness• Individual Development Programs
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2Months
4-6 Months
9-18 Months
30+Months
Career Development Path
Division Manager
Field Project(Exec. Development Program)
DistrictManager
General Manager
RestaurantManager
Manager Manager-In-
Training
• Placement InSelectedTrainingRestaurant
• TrainingOn-Site and InClassroom
• FormalizedFeedback
• Assignment toShiftManagement
• ContinuedClassroomDevelopment
• FormalizedFeedback
• Assist in P&L andOperationalResponsibility
• Development ofLeadership Skills
• InteractionManagementTraining
• Senior ManagementSponsorshipProgram
• PerformanceAppraisal
• Full P&L andOperationalResponsibility
• Develop TeamMembers
• AdvancedDevelopment ofLeadership,Business &Presentation Skills
• IndividualDevelopmentPrograms
• Full P&L andOperationalResponsibility(5 to 10Restaurants)
• Development ofStaff
• ContinueAdvancedLeadership,Business &Presentation SkillsDevelopment
• Full P&L andOperationalResponsibility(Up to 40 or 50Restaurants)
• PeopleDevelopment
• BusinessPlanning/BudgetReviews
Corporate Assignment
Career Development Path
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What questions might you have?
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Operation Management at a Glance
Presented By:Matt Morarity The Steak n Shake Company
Ryan BrooksThe Steak n Shake Company