Operations Management and Services
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Operations Operations Management and Management and Services Services MGMT 370 MGMT 370
description
Operations Management and Services. MGMT 370. OPERATIONS MANAGEMENT 101. Competitive Advantage Manufacturing & Services Technology Small-batch production Mass production Continuous-process production. Trends in Manufacturing Technology. Robotics Flexible manufacturing systems - PowerPoint PPT Presentation
Transcript of Operations Management and Services
Operations Operations Management Management and Servicesand Services
MGMT 370MGMT 370
OPERATIONS OPERATIONS MANAGEMENT 101MANAGEMENT 101
•Competitive Advantage•Manufacturing & Services
Technology– Small-batch production– Mass production– Continuous-process production
Trends in Manufacturing Trends in Manufacturing TechnologyTechnology
• Robotics• Flexible manufacturing systems• Mass customization• Cellular layouts• Computer-integrated manufacturing• Lean production• Design for disassembly• Remanufacturing
SERVICE TECHNOLOGYSERVICE TECHNOLOGY•Intensive Technology•Mediating Technology•Long-Linked Technology
VALUE and SUPPLY VALUE and SUPPLY CHAIN MANAGEMENTCHAIN MANAGEMENT
•Value chain•Supply chain management
INVENTORY INVENTORY MANAGEMENTMANAGEMENT
•Economic order quantity• Just-in-time scheduling
BREAK-EVEN ANALYSISBREAK-EVEN ANALYSIS
•Break-even point•Break-even analysis
CUSTOMERSCUSTOMERS• Service and product quality• Customer relationship
management• Quality management
– TQM– Continuous improvement
• Statistical quality control– Six sigma
WORK PROCESSESWORK PROCESSES•Workflow and work process
analysis•Process Reengineering
– Process value analysis•Process-Driven Companies
