Operations Breakout Session

© NBN Co Limited 2011 1

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This document sets out NBN Co’s proposals in respect of certain aspects of the National Broadband Network. The contents of this document represent NBN Co’s current position

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Network Operations

Rick Bayley

GENERAL MANAGER, NETWORK OPERATIONS STRATEGY AND SUPPORT


Agenda

Item Presenter

Operations Progress

Rick Bayley

Service Activation

John King

Service Assurance Kevin Saunders

Portal and Business to Business Update Martin Pittard

Questions and Answers All


Operations Manual Development

Principles 1. Common Operations Manual across access services

2. Modular

3. Performance Measurement

4. Separable trial documents

5. Release plan

6. Consultative development

Consultation Model 1. Bi-lateral and Multilateral approach

2. Establishment of Operational Interactions Forum

- expected timeframes

a. Consultation on form and process by 15 December 2011

b. Establishment by 31 January 2012

3. Continuing engagement through Communications Alliance


Operations Manual Content - Example


Release Plan

30/11 15/12 31/1

ANR – Access Network Release, OSS/BSS – Operations Systems Support/Business Systems Support


Facilities Access and Accreditation


Agenda

Item Presenter

Operations Progress

Rick Bayley

Service Activation

John King





• Service Qualification

• Order handling

• Feasibility & Design

• Service Configuration

• Service/Site Installation

• Service Activation & Testing

• Customer Relationship Management

• Alarm & Event Management

• Incident management

• Problem Management

• Major Event Management

• Planned Change Management

• Escalation Management

• SLA Management

End User Field Trial Testing

There where over 350 end to end tests done in the following areas;

• Communications

• Customer Account Establishment

• Finalizing On-boarding

• HSE

• Facilities Access

• Logistics

• Data Integrity of all reference and data

• Operational reporting

• System backup and restoration

• Capacity Management

• Operational Handover

• Business Continuity Plans

• Network Acceptance

• Network Quality control

UAT – User Acceptance Testing, FRS – First Release Site, HSE – Health Safety & Environment, SLA – Service Level Agreement, SDU – Single Dwelling Unit


End-User Field Trial Testing

Lessons Learned from

the Trial

End-Users have accepted the

benefits

Single Voice to the End-Users

Where the equipment is

Installed

Getting the correct Address

Build Drops reduce time

requirements for End-Users

Face to Face training and on-boarding

Learnings from

the End-User

Learnings from

Access Seekers


End User Insights

The faster uplink

has allowed me to

work from home

more easily

It will be like the iphone –

people will invent

applications

I was surprised at the amount

of equipment installed

The NBN trial is better

than my previous Satellite

system and I enjoy the

improvement in speed

Looking for a better deal.


Changes in the Installation Practices

Power Supply Unit

(PSU)

Premises Connection Device

(PCD)

Power Supply Unit

(PSU)

Fly Lead

Internal Wall Plate

(IWP)

• Mounting Equipment

• Build Drop

• Better Practices

• Lead In Conduits

• Alternate lead in Methods


Minimising End User Impacts

The End User wants a simple well communicated installation

Power

Supply

Unit

Network Termination Device

PCD - Premises Connection device FWO – Fibre wall outlet, GPO – General power outlet

PCD

FWO


New Development Operations

What is different in New

Developments

• Pre-Installation

• All Multi Dwelling Units

pre-installation

• Internal Wiring

• Activation Only

• Access Seekers


MDU and Public Interest MDU Challenge


The Process to Manage

NBN Co’s processes are subject to change, including in response to legislative changes

MDU – Multi dwelling unit, SDU – Single dwelling unit, NTD – Network Termination device, FWO – Fibre Wall outlet, PCD – Premises Connection

Device, FDH – Fibre Distribution Hub, IFDH – Internal Fibre Distribution Hub, FDT – Fibre Distribution Terminal, BOM – Build of Materials,


Agenda

Item Presenter

Operations Progress

Rick Bayley

Service Activation

John King





Service Lifecycle

Assure

Connect/ Modify

Change Managemen

t

Disconnect

Reporting


Assuring the National Broadband Network

Assuring the NBN

Customer Relationship Management

Internal & External Supplier

Management

Accept built network into Operations

Network Surveillance

& Control Change

Management

Incident & Problem

Management

Business Continuity

Operational Service Management


Assurance Team


Service Assurance Functional View

Service Level Agreements


Agenda

Item Presenter

Operations Progress

Rick Bayley

Service Activation

John King





Industry Interface Principles


Industry Interface Channels – Ensuring non-discrimination

Access Seekers may chose to use either the Service Portal only,

or in combination with the B2B Gateway.

Access Seeker

Service Portal B2B Gateway

Operational Support

Systems

Operations Front of House

Bu

sin

ess

Pro

cesses

Automated Manual

Work Instructions

Operations

Manual

B2B

Interactions


A diversity of Wholesale and Retail Business Models

Layer 2 Ethernet Access Network Wholesaler

Retail Service

Provider Retail Service Provider

Retail Service

Provider

Wholesaler / Aggregator

Reta

il W

hole

sale

Value

Added

Services

NBN Co’s Operational Interface

Wholesaler’s Operational Interface


NBN Co B2B Architecture Overview

Component Standards

ebXML Gateway ebMS v2.0, CPP/CPA v2.0, SOAP 1.1, HTTP 1.1, XML

PKI Infrastructure X.509 compliant digital certificates

SSL SSL 3.0/TLS 1.0


Business 2 Business Documentation Suite

Design

B2B Interaction Business Processes

Technical Specification

B2B Gateway Architecture

Technical Specification

B2B Product Definition Technical

Specification

Build

Developer Guides

Message Specs

CPA Deployment Profiles

Example Implementation

XML Samples

Test

B2B Sandpit User Guide

B2B Certification Test Procedure

Operate

Release & Change

Management Plan

B2B – Business to Business, CPA – Contract Purchase Agreement,


Indicative Industry Interface Roadmap

Jun

11

Jul

11

Aug

11

Sep

11

Oct

11

Nov

11

Dec

11

Jan

12

Feb

12

Mar

12

Q2

2012

Q3

2012

B2B

Specifications

Access Seeker

B2B Sandpit

NBN Co

Certification

Environment

Release 2:

Access Seeker Trial

Service Portal

• Location Query

• Basic Ordering: Connect,

Modify, Disconnect, Query.

• Basic Appointments:

Booking and Query.

• Basic Assurance: Ticket

Create, Amend, Query.

• Basic Billing: Invoice (PDF &

XML)

Release 3:

Integrated Launch

Service Portal & B2B

• Enhanced Pre-order:

Service Qualification,

Order Feasibility,

Batch Address Query/SQ

• Enhanced Ordering:

In-flight Amend/Cancel,

Jeopardy/Delay

Access Seeker

Certification R4 Certification

Trial Phase Ready for First Commercial Service Ready for

Business as usual Rollout

R3a

Draft

R3b

Final

Disclaimer: Scope & timelines represent NBN Co’s current position and are subject to change.

Em

ba

rgo

R3a

Final

R3b

Certification R3a Certification R2 Certification

Service Portal & B2B

• Bulk Orders

• Enhanced Billing:

ETIS Invoices &

BEF, Billing

Enquiry/Dispute

R3a R3b

Release 4:

Increasing

Scale

Service Portal

& B2B

• Enhanced

Assurance:

Test &

Diagnostics,

Full ticket

management

• Appointment

via B2B

R4

Final

R3b R3a

R3b

Draft

R4

B2B – Business to Business, SQ – Service Qualification,


Business to Business Sandpit Capability

Available Now

• Address Query

• Single Site Qualification

• Order Feasibility Check

• Connect Order

• Modify Order

• Disconnect Order

Planned Dec-11

• Amend Order

• Cancel Order

• Query Order

• Connect Order

• Held Order

• Request Product Instance

Information


Our B2B Environments

Business to Business Sandpit

Certification Production

Production Support &

Maintenance

Access Seeker

Design, Build

& Test

Access Seeker

(re-)Certification

Access Seeker

Deployment

Access Seeker

Production

Support


Where to obtain more information

Operations Manual http://nbnco.com.au/assets/documents/nbn-co-operations-manual-29-sep-11.pdf

Business to Business Interaction Business Processes

Specification

Business to Business Gateway Architecture Technical

Specification

Business to Business Product Definition Technical Specification http://nbnco.com.au/news-and-events/news/first-release-of-nbn-co-b2b-specification.html

Request Access to our Business to Business Sandpit Email [email protected]

Visit www.nbnco.com.au

http://nbnco.com.au/assets/documents/nbn-co-operations-manual-29-sep-11.pdf















Agenda

Item Presenter

Operations Progress

Rick Bayley

Service Activation

John King




Operations Breakout Session

Documents

Transcript of Operations Breakout Session