Operations and Maintenance

Manual

Stairway to Heaven Course

Table of Contents

Attraction Image ....................................................................................... Cover Page

1. Attraction Description

1.2 Operator/ Staff Duties

1.3 Patron Instructions

1.4 Waiver

2. Safety Equipment

2.1 Safety Harness

2.2 Helmet

2.3 Warning

3. Safety and Maintenance

4. Maintenance & Inspections

4.1 Daily Inspections and Daily Cleaning Checklist.

4.2 Urgent Court Issues

4.3 Surrounding Area Cleanliness

4.4 Weekly Safety Inspections and Cleaning

5. Weekly Safety Inspections and Cleaning

6. Monthly, Quarterly and Annual Safety Inspection

6.1 Bolts and Nuts

7. Performing Maintenance

8. Emergency Action Plan

8.1 Prevention Strategies

8.2 Emergency Preparedness

8.3 Administrative Response to Emergencies

8.4 Field Response to Incidents/Accidents and Fatalities

8.5 Emergency Evacuation Procedures

8.6 Incident Reporting Program

8.7 Near Miss Report

9.0 Safety Equipment Information

10. Park Signs

11. Additional Photos

1. Attraction Description

Stairway to Heaven is a series of circular platforms that increase in height like steps going up in the air.

The patron wears a safety harness and may elect to wear a helmet as safety equipment.

1.2 Operator Instructions and Responsibilities

A) The operators must follow the maximum capacity listed in this manual.

B) At least one operator must be monitoring the participants on the attraction at all times. This

operator cannot be assisting participants or other store patrons while performing this duty.

C) This attraction can be used in a continuous manner, with participants at all phases of use: donning

harnesses, navigating the course, and removing the harness; all at the same time. We recommend that

at least one operator, beyond the first listed above, be present to assist patrons with donning and

removing harnesses. This operator would also be available to provide assistance to a struggling

participant when needed.

D) The operators must ensure that no patron climbs to the start platform without ensuring that the

harness is donned correctly, the tether carabiner is fully closed, and the tether integrity is checked.

E) The operators must demonstrate knowledge of safety protocols and technical information related to

all activities on the Stairway to Heaven.

F) The operators must demonstrate ability to enforce all safety procedures, and must show common

sense and good judgment.

G) The operators must demonstrate ability to safely and effectively lead groups in the chosen activities;

this includes sensitivity to the age and skill level of the participants.

H) The operators must take all reasonable care to prevent members of the public from accessing the

Stairway to Heaven without consent. It is necessary to close the attraction to prevent unauthorized

access when it is not in use.

I) It is the responsibility of the Owner/Operator to create emergency procedures that are suitable for the

equipment, the needs of the patrons, and the location/jurisdiction where the attraction is installed.

J) The Owner/Operator shall retain the inspection, maintenance, incident, and near miss documents for

the life of the attractions.

K) Belay straps must be untangled between each use to prevent premature fraying.

1.3 Participant Instruction and Rules

A) A maximum of 1 participant is permitted on the attraction at one time.

B) Participant must meet the size and maturity requirements posted on the attraction:

C) 250 lbs, maximum, and able to correctly don a safety harness

D) 41 inches height, minimum

E) Participant must safely fit in the harness.

F) Participants must have no loose items in their pockets. Eyeglasses must be secure. - No gum, food or

drinks allowed on attraction.

G) Operators may prohibit use of attraction based on the participant’s clothing for reasons of modesty

or other risks to the participant or other participants.

H) Operator reserves the right to expel participants from the attraction if exhibiting inappropriate

behavior or behavior that poses a risk to any of the participants.

I) Unauthorized access or vandalism is prohibited.

J) Participant must be able to understand and demonstrate knowledge of all safety rules. The Stairway

to Heaven requires physical exertion by the participant. Participant must walk up and down stairs, etc.

Participant must be healthy and in good physical condition. This activity is not recommended to anyone

with heart problems, back or joint injuries, those who have surgery or women who are pregnant.

K) Operators are not responsible for lost or misplaced personal items.

1.4 The Waiver

The waiver is non-negotiable for every person. With well-monitored courts, informed customers, and

safe jump areas, injuries are a rare occurrence. However, every so often, a customer can be injured.

Either they misjudged a jump, or weren't paying attention to another jumper, injuries can occur on the

courts. Warning signs, the rules for jumping, and the waiver all protect a trampoline park should an

injury occur. Jumping at a trampoline park does have risk involved, and a signed waiver shows that the

customer or parent is aware of the possibility of in jury.

The Waiver is the non-negotiable of every trampoline park! Every customer 18 years of age or older

must sign one, and children 17 years of age and younger must have a parent or legal guardian sign for

them.

2. Safety Equipment

This attraction requires participants to wear a safety harness.

2.1 Harness Instructions

Participants are never off safety harness and tether while on the course

A. Participants will receive usage instruction for the safety harness and tether.

B. They will be instructed how to guide the tether along the track.

C. They will have assistance in donning the safety harness and the operator will check that they are

wearing it correctly before they are permitted on the attraction.

D. Operator will assist participant with selection of harness of proper size.

E. The instructions for use, care, and storage of the harness are detailed in the Appendix to this

manual.

1. Back D-Ring for fall arrest.

2. Side D-Ring for positioning (if present)

3. Shoulder D-Ring for retrieval only. Use only self-locking snaps. (if present)

2.2 Helmet

An optional foam helmet will be available to patrons in the following sizes: S, M, L. The helmet will be

sanitized immediately after each use.

2.3 WARNING

THE TECHNICAL INFORMATION ACCOMPANYING THIS PRODUCT MUST BE UNDERSTOOD BEFORE USE.

FAILURE TO FOLLOW THESE WARNINGS INCREASES THE RISK OF INJURY OR DEATH. USE THE HARNESS

FOLLOWING THE MANUFACTURER’S INSTRUCTIONS. THIS PRODUCT MUST BE INSPECTED BY OPERATOR

ACCORDING TO MANUFACTURER’S INSTRUCTION PRIOR TO EACH USE. ANY MODIFICATION OR REPAIR

OUTSIDE OF THE MANUFACTURER’S PRODUCTION FACILITES IS PROHIBITED.

3. Safety and Maintenance

Maintaining your Trampoline Park to be in optimal condition is critical to the safety and success of your

play area. Regular maintenance is to be expected and is important. Owners and operators should be

familiarized with up-keeping, maintaining, and caring for all materials in a trampoline court.

Simple, routine inspection, cleaning and maintenance will result in a clean, attractive equipment, and

extend the life of the equipment and reduce costly repairs. If looked after, the Trampoline Park will

continue to keep a good appearance, remain in good working order, and will therefore remain attractive

and safe to your clients. We stand to answer any questions you may have regarding your trampoline

park equipment. At a minimum, we recommend cleaning your trampoline park daily. We also

recommend contacting a professional service company that specializes in cleaning and sanitizing

trampoline parks.

4. Maintenance & Inspections

A comprehensive inspection and maintenance process is an essential part of ensuing that any ropes

course is initially fit for purpose and that the deterioration of materials and equipment is detected

before failure occurs.

Safety procedures must be followed to reduce the possibility of an accident. Inspections must be

performed and recorded on a prescribed basis. Visually inspect each pillar as required before each use.

Inspections shall be recorded on the Inspection Log & Check-list.

The checklists on the following pages detail the maintenance and inspection tasks that shall be

performed on the attraction and the frequency those tasks shall be performed. Daily, Weekly, and

Monthly inspections are spelled out.

Records are to be kept of all inspections and maintenance for the life of the attraction. These records

must be provided to authorized inspectors upon request. An electronic copy of the checklists will be

provided so that they may be duplicated conveniently.

4.1 Daily Safety Inspections and Cleaning

In general, any soiled areas should be spot - cleaned in a day. Cleaning frequency will vary according to

several factors: limitation, location, amount of usage, and monitoring effectiveness. All equipment

should be spot cleaned in a day on an as-needed basis.

During daily inspection and cleaning, be sure to follow our checklist as a guideline to inspect the High

Ropes Course. Please remember these checklists serve as a GUIDE only, and are not exhaustive of the

cleaning and maintenance that may be necessary for your site based on volume, usage and

environment.

When making your inspections, please refer to this sheet to prevent overlooking any items during

inspection. Remove any inappropriate objects or food in, around, or near the equipment that may

obstruct clearances.

Check if there are unstable points on a platform.

Check if there are gum, trash, or anything similar on the attraction.

Clean all debris and moisture from equipment.

Check all safety equipment for proper attachments and operations.

Check that all accessory equipment is tight and secure.

Check to make sure that there are no pinch points, sharp or rough edges or entanglements on or

in the accessible areas of the equipment.

Check to make sure that the equipment is clean.

Verify that the harness/belay straps are untangled between each use. Do not allow a patron to

use if the belay straps are tangled as this will cause premature wear on the belay straps.

4.2 Urgent Court Issues

If an operator/ staff sees a tear (or fraying of the material) in the attraction, they should notify a court

leader or court manager immediately. The attraction should be shut down until a repair can be made.

Repairs during business hours can be dangerous if not done properly!

4.3 Surrounding Area Cleanliness

Areas under the Stairway to Heaven should not be eyesores. Any areas visible to customers should be

always kept clean and tidy. It is quite normal to need a bi-weekly sweeping under and around

attractions.

5. Weekly Safety Inspections and Cleaning

In addition to the daily inspection and cleaning of your Stairway to Heaven, we recommend that

additional tasks be performed on a weekly basis. At least once a week, thoroughly clean and inspect the

entire attraction.

Below is a Weekly Inspections and Cleaning Checklist. When making your inspections, please refer to

this sheet to prevent overlooking anything during the inspection.

• Check all hardware to make sure bolts are tightened and hardware is securely in place.

• Inspect to make sure all hardware are fastened to the floor and in good working operation, and that

there are no gaps in floor padding or carpet that could cause tripping hazard.

• Make sure the support structure is secure with no missing hardware.

• Visually inspect each pillar.

• Make sure there are no cracks. Any cracked items should be reported and replaced immediately

• Remove and clean all debris and moisture.

6. Monthly, Quarterly and Annual Safety Inspection

Many customers have implemented monthly, quarterly and even annual inspections performed by

either management and/or outside firms. Regular, documented inspections enable management to

keep on top of maintenance and prevent costly, unexpected repairs. Contact us if you would like more

information about outside companies that perform regular inspections, maintenance and cleaning

programs. We recommend implementing these inspections to complement your daily and weekly

inspection, cleaning and maintenance regimen. This requires an inspection of all assembly and anchor

hardware. If any loose fasteners are found, in­ crease the frequency of inspection as necessary.

6.1 Bolts and Nuts

The bolts and nuts that clamp the platforms between the pillar segments are to be striped as part of the

initial installation. This also applies to the foundation anchors for the pillars and stairway. If, during any

inspection of these items, it is discovered that the striping did not occur, confirm the correct torque has

been applied to the fasteners and stripe.

7. Performing Maintenance

All maintenance must be performed by competent, qualified mechanics, capable of understanding the

function of the parts and their proper installation. If anything occurs which leaves you in doubt, please

contact Urban Air Trampoline Park.

• When any part is cracked, cut, torn or missing.

• When the element’s equipment has a worn surface.

• When you are planning a retrofit of your equipment.

• Any time there is a question concerning maintenance.

• Inspect this equipment before each day of operation to determine that no part of this equipment is

damaged, missing, or worn in such a manner that unsafe conditions can develop.

• Perform our recommended maintenance procedures at the intervals specified and in the manner

described in this manual.

• Study each job carefully to determine all hazards so that necessary safeguards can be taken.

• Examine safety devices (tools, ladders, etc.) before they are used to make sure they are in good

condition. Use only OSHA approved safety items. Ladders must be clean and unpainted.

• Use the proper tool or equipment for each job. Ground all hand electric power tools before use.

• Wear close-fitting, comfortable clothing when working on or close to moving parts or live electrical

circuits. Avoid finger rings, jewelry, or other articles which can be caught in moving parts or come in

contact with electrical circuits.

• Protect your eyes by wearing approved safety glasses or goggles.

• Wear a hard hat at all times. When working in elevated area, use a safety belt.

• When work to be performed is hazardous, at least two persons shall work together.

• If guards must be removed from equipment, make sure they are replaced before leaving the job.

Check that all safety decals, signs, and placards are properly installed and legible.

• Clean up after each job, and properly dispose of surplus materials.

• Keep a record of parts replaced and the date of replacement. Inform the manufacturer of any

replacement requirements that are frequent or cause unsafe conditions.

8. Emergency Action Plan

A detailed Emergency Action Plan is required. All staff should be familiar with the plan and their

response if a situation should arise. The emergency action plan should utilize the local rescue

department as the primary advanced care provider. The rescue department should be aware of their

role in case their services are needed. Although Urban Air Trampoline Park takes precautions to prevent

them, emergencies do occur. When they do, they require quick, correct and decisive responses.

Employees shall be informed of the planned response to emergency situations, and they are expected to

adhere to these guidelines.

The events of this plan include:

• Prevention strategies

• Emergency preparedness

• Administrative response to emergencies

• Field response to incidents/accidents and fatalities

• Activating the emergency medical system (EMS)

8.1 Prevention Strategies

Urban Air Trampoline Park attracts many participants each year. Injuries and other emergency situations

are likely to occur. Prevention should be a top goal of each Urban Air Trampoline Park employee.

Therefore, it is imperative that the Urban Air Trampoline Park staff keep each activity as safe as possible.

To prevent injuries and emergencies staff should be vigilant in enforcing the rules for each attraction.

Most injuries occur when patrons violate the assigned rules for the facility and/or each attraction.

Facility rules include but are not limited to no running, restrictions on chewing gum on an attraction, or

no climbing, etc. Attraction rules include enforcing restrictions on a patron’s age, weight, height, etc.

Attraction rules include how the attraction is used by the patrons for example; wearing a harness,

restricted number of persons on a trampoline, similarly aged and sized persons on dodgeball court, etc.

Staff who speak up and prevent a patron from engaging in behavior that violates facility rules will be

doing their part in preventing injuries or fatal accidents.

8.2 Emergency Preparedness

Knowing how to respond to an emergency is a key element to reduce the seriousness of an injury and

ensuring the injured person receives the proper medical attention as quickly as possible.

You need to know:

a. Where to find the first aid kit

b. Be prepared to evacuate an attraction

c. Be prepared to stay with the injured person

d. Be prepared to find the policy with additional information

e. Contact information for manager/owner

f. How to complete injury report forms

8.3 Administrative Response to Emergencies

In response to an emergency, staff will ensure that injury forms have been provided to their supervisor.

They will report any malfunction of an attraction to Urban Air Trampoline Park and the reporting body

for the State where the facility operates.

A designated staff shall be the assigned to manage communication about the emergency. This individual

will be assigned to interact with the media, address public inquiries, and manage internal systems and

departments. If a death has occurred at the facility, the administrative representative should also

manage the notification of next of kin.

8.4 Field Response to Incidents/Accidents and Fatalities

If an injury occurs, your role as an employee is to take control of the situation and assist any injured

persons. The purpose of these procedures is to outline what you should do in the event of an injury or

emergency. Procedures cannot be written to cover every conceivable emergency, but the basics will be

covered for as many situations as possible. Specific guidelines will be outlined and ranked in order of

execution for injuries and emergencies. Please read these guidelines and follow them in all injury and/or

emergency situations. Staff operating the course when an incident/accident or fatality occurs shall

follow the following steps in response:

A. Based on the activity/area, the primary person responsible for handling the emergency and carrying

out the procedures will be: Court Monitor

B. The general emergency procedures to be followed by the person responsible for executing those

procedures are:

1. Assess the situation

2. Evaluate, and determine the extent of the injury, and take control of the area.

3. Determine the type of emergency and transportation assistance needed.

4. Designate one (1) person to contact the assistance needed: (Never leave an injured person)

i. 911 Ambulance/Rescue Squad

ii. Remain with the injured person until medical assistance arrives.

iii. Complete the injury report.

iv. Call appropriate personnel (Director & Assistant Directors)

5. Document the injury in a First Aid Incident Report which records:

i. date of the incident,

ii. name, address, telephone number of the person to receive emergency health care service or

treatment,

iii. age of the person receiving medical treatment

iv. manufacturers name of the amusement ride where the injury occurred,

v. description of the injury or illness. Physical description of the injury or illness. Description of

the events causing or related to the incident.

vi. Description of the first aid service or treatment administered, including medications given.

vii. Incident recording documentation needs to record the injury classified as:

1. Injury

2. Illness

3. Serious injury/illness

4. Minor injury/illness

viii. Location of the injury must be recorded

ix. Type of Injury

a. Facility Related Incidents. Injuries or illnesses that occur in the facility

b. Non-Facility Related Incidents. Injuries or illnesses that do not occur in the facility.

Example: Someone is hurt in the parking lot and comes into the building seeking

medical attention.

c. Loading and Unloading Incidents. An injury that occurs in the designated area for

loading and unloading people on/off an attraction.

d. Queue Line Incident. Injuries or illnesses that occur to a person while waiting in

queue line for an attraction.

e. Other Incidents. Injuries or illnesses that occur to a person in a location other than

as described above.

C. Specific procedures for injuries are that all personal involvement must be limited to life threatening

situations. The individual handling the emergency procedures must handle only a non-breathing

situation where CPR/AED is needed or profuse bleeding where direct pressure is necessary. Always take

the necessary precautions when handling emergencies. Always use gloves when working with anyone

who is bleeding. If a participant has a minor cut, let them clean and bandage the cut themselves. You

should assist by handing the injured participant what they need. In the event you should have to

perform CPR, there is a face shield provided in your first aid pack.

D. Severe injuries (obvious skeletal deformities, stoppage of breathing, profuse bleeding,

unconsciousness, etc.)

1. Assess the situation. Determine the severity of the injury.

2. Immobilize the injured person. Do not move or allow them to be moved.

3. Designate a person to call 911 ambulance/rescue squad and the Police.

4. Be prepared to provide the following information to these persons:

a. Location of the situation and the best access route.

b. Phone number and location from where the call is being placed.

c. What happened? Describe the injury situation as well as the body parts involved. Who

is injured and what is being done.

d. When dealing with injuries on the trampolines, always ask if the victim should be

removed from the trampoline. This is important when dealing with neck and spinal

injuries.

e. Hang up only after you have been released (never hang up first).

5. Remain with the injured person until assistance arrives.

6. Complete the injury report.

7. Call appropriate personnel (Director & Assistant Directors)

E. Minor Injuries (scrapes, bruises, strains, sprains, etc.)

1. Assess the situation. Determine the severity of the injury.

2. Ask the injured party what services they would like (i.e. Ambulance, spouse called, parent

called, etc.).

3. At the injured parties request, call the Police at 911. Be prepared to call the local assistance

requested by the injured party.

4. Be prepared to provide the following information to the Police:

A. Location of the situation and the best access route.

B. Phone number and location from where the call is being placed.

C. What happened? Describe the injury situation as well as the body parts involved.

D. Who is injured and what is being done.

E. Hang up only after you have been released (never hang up first).

5. Remain with the injured person until assistance arrives.

6. Complete the injury report.

7. Call appropriate personnel (Director & Assistant Directors)

F. Police or Ambulance Arrives to Transport

a. The Police will drive up as closely as possible to the injured person. The injured person must under his

or her own volition get up and into the vehicle. Assistance to the injured person getting into the vehicle

or a wheelchair should be limited to that of a stabilizing force. Do not allow others to assist the injured

person into the vehicle or wheelchair. If the injured person cannot get themselves into a wheelchair or

into the Police vehicle, an ambulance should be called to transport the injured person. Remember, you

are held liable for handling those injuries.

b. The Ambulance will drive up as closely as possible to the injured person. The EMT’s will handle the

injured person. It is advised that you do not assist the EMT’s unless they ask you to help with things such

as helping to lift a stretcher or open a door. Whenever you call for an ambulance, you should send

someone to wait for it and direct the personnel to the proper location.

PLEASE DO NOT ALLOW ANYONE TO PICK UP, MOVE, AND/OR LIFT OR CARRY AN INJURED PERSON

UNLESS THE PERSON IS IN IMMINENT DANGER!

G. Injury Report

a. The supervisor on duty is responsible for completing an injury report from each

accident/injury, which occurs during any activity sponsored by Urban Air Trampoline Park.

Copies of blank injury reports are available in the reception/concession area and the Directors

Office. Copies of Injury Reports must be:

1. Taken to the Directors Office and placed in the Director’s mailbox.

2. Given to the injured person to take with them.

8.5 Emergency Evacuation Procedures

1. An emergency evacuation is required if circumstances arise where the facility is no longer safe. This

might occur because of weather, a structural issue with the building or an attraction, an act of war,

terror, or unforeseen event or occurrence.

2. In the event of a required Emergency Evacuation, the Operator/ Staff will loudly call for play to stop,

may blow a whistle, or use a sound system to alert customers to exit the facility.

3. Operator/ Staff will assist patrons with safely exiting the attractions.

4. Operator/ Staff will direct patrons to exit by pointing and verbally prompting patrons to nearest exit.

5. Operator/ Staff will observe that all patrons have completely left the attractions

6. If it is a total building evacuation, Operator/ Staff for the area will direct all players to the nearest

marked building Emergency Exit

8.6 Incident Reporting Program

An Incident Reporting Program shall be in place. If an incident occurs on the course, it is important to

properly document the circumstances in an Incident Report Form. The facility shall perform an annual

analysis of all incident documentation. Findings shall be documented in writing. It may also be required

to report the incident to the State where facility is located depending on jurisdictional requirements.

An incident report form is a part of a risk management strategy. The information collected will help

identify potential problems related to the course and patron safety. A policy assigning the staff person(s)

responsible for managing incident documentation shall be determined in the facility’s Local Operating

Procedures. Staff shall be trained on how to fill out the incident form. It is also important to determine

and inform staff of what incidents require a form to be completed. Once completed, incident forms

should be collected and kept on file by the course manager or designated entity. The completed forms

should be kept for a reference in case an insurance claim is filed, or legal action is taken regarding the

incident. Incident forms should include the following information about the incident:

• When and Where: Date, time, and location of accident/incident, close call

• Contact info of involved/injured patrons: Name; address; age; gender; phone number; guardian’s

name, address, and contact info

• Nature and extent of accident/incident: Description of injury or incident

• Cause of accident/incident: Description of cause of injury

• Treatment Rendered: Administered first aid, contacted EMS, taken to nurse, etc.

• Witnesses’ information: Name; address, phone number, and witness description of incident

• Information of staff who completed form: name, position, and contact info

• Steps taken to prevent accident/incident: corrective action

8.7 Near Miss Report: A Near Miss includes any situation in which there is no actual injury or contact

with an object or another person, but if conditions varied, even slightly, an accident might have

occurred. Examples include a breakdown in safety logistics with no serious outcome. Record the Near

Miss any time you notice a situation of potential injury. This record helps track and eliminate potential

injury situations. Usage procedures may be adjusted to reduce the occurrence of these situations.

9. Safety Equipment Datasheets and Instructions

See next page.

Safety Harness:

Tether Carabiner:

Additional Photographs