Job Description

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Job Title: Operations Analyst 3

Requisition Number: 3349498

Reports To: MITCHELL,MICHAEL GARALD

Schedule Type: Regular

Work Hours: 40.00

Telecommute Option: Not Indicated

Location: 1525 W WT HARRIS BLVD - CHARLOTTE, NC

Annual Salary RangeDescription Hours/Week Minimum Midpoint Maximum

Actual Sched: Full-Time 40.00 $38,100.00 $52,200.00 $66,300.00

Job Description

Join us as an Operations Analyst 3 within Wells Fargo Card Services and Consumer Lending as your next step into fulfilling a successful career. As an Operations Analyst 3 with Wells Fargo, you will: Analyze business issues and make recommendations to maximize operational efficiency, quality and compliance. Work under limited supervision to analyze and solve complex operational, system-related and/or customer issues. Create and maintain databases and management reports, interpreting data and identifying trends for managers. Work with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting, and unit costing. Duties may also include managing vendor relationships, defining user requirements and performing user acceptance testing. May manage small projects requiring some coordination, and/or contribute to task forces or project teams. May identify, develop and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service. *This position will be a Monday through Friday schedule. Must be available to work occasional overtime.*

Basic Qualifications

3+ years of operations experience.

Minimum Qualifications

Ability to research, compile, and perform in-depth analysis on critical operational data. Ability to independently provide summary and recommendations on operational data. Possess good troubleshooting, technical, and resolution skills. Ability to multi-task on projects. Has exceptional reporting and analytical skills and a general understanding of operations policies and procedures.

Possess good troubleshooting, technical and resolution skills. Has exceptional reporting and analytical skills and a general understanding of operations policies and procedures. Ability to research, compile, and perform in-depth analysis on critical operational data. Ability to independently provide summary and recommendations on operational data. Ability to multi-task on projects.

Preferred Skills

1+ years technical experience with telephony background E-Workforce experience/knowledge Capacity planning, volume forecasting and unit costing experience.