OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION … of Leisure Tourism/Masters... · OPERATIONAL...

Handbook 4: Collaborative Provision Annex 4-C: September 2014

Version number: of 40 Date last updated:

OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION

Name of partner organisation: Stenden University of Applied Sciences

Programme Title(s): MSc in International Hospitality and Service Management MSc in International Leisure and Tourism Studies

UoD College and Department: Business – Hotel, Resort and Spa Management

Brief description of the nature of the collaboration: Dual Awards

Date of last Partnership Review (where relevant): TBA

All policies can be viewed on the University’s website. Please refer to the following for this information: 3Rs: www.derby.ac.uk/academic-regulations Quality Handbooks: www.derby.ac.uk/lei/quality/quality-management-procedures

http://www.derby.ac.uk/academic-regulations

http://www.derby.ac.uk/lei/quality/quality-management-procedures



Contents

OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION ........................................................................................................................................................ 1

SECTION 1: PARTNER AND UNIVERSITY CONTACT INFORMATION ................................................................................................................................................................. 4

1.1 PARTNER ADDRESS AND DELIVERY LOCATION(S) .................................................................................................................................................................................................... 4 1.2 PARTNER AND UNIVERSITY CONTACTS ................................................................................................................................................................................................................. 5

SECTION 2: PROGRAMME INFORMATION ..................................................................................................................................................................................................... 8

2.1 PROGRAMME TITLE(S) AND NAMED AWARDS ....................................................................................................................................................................................................... 8 2.2 REGULATORY INFORMATION .............................................................................................................................................................................................................................. 8 2.3 PROGRAMME STRUCTURE ................................................................................................................................................................................................................................. 8 2.4 MODE AND NORMAL DURATION OF STUDY .......................................................................................................................................................................................................... 8 2.5 PLACEMENT INFORMATION ................................................................................................................................................................................................................................ 9 2.6 PERSONAL DEVELOPMENT PLANNING .................................................................................................................................................................................................................. 9 2.7 ENTRY REQUIREMENTS INCLUDING THOSE RELATED TO ENGLISH LANGUAGE ABILITY ...................................................................................................................................................... 9 2.8 LEARNING AND TEACHING STRATEGY ................................................................................................................................................................................................................. 10 2.9 DELIVERY ARRANGEMENTS AT THE PARTNER ........................................................................................................................................................................................................ 10 2.10 LANGUAGE OF DELIVERY AND ASSESSMENT ..................................................................................................................................................................................................... 11 2.11 TRANSLATION ARRANGEMENTS ................................................................................................................................................................................................................... 11 2.12 EXTERNAL EXAMINERS AND EXTERNAL MODERATORS ...................................................................................................................................................................................... 12 2.13 PROFESSIONAL BODY ACCREDITATION ........................................................................................................................................................................................................... 12 2.14 ESTIMATED STUDENT NUMBERS ................................................................................................................................................................................................................... 12 2.15 CONTRACT ............................................................................................................................................................................................................................................... 12

SECTION 3: RESPONSIBILITIES ...................................................................................................................................................................................................................... 13

3.1 MARKETING.................................................................................................................................................................................................................................................. 13 3.2 RECRUITMENT ............................................................................................................................................................................................................................................... 14 3.3 ADMISSIONS ................................................................................................................................................................................................................................................. 14 3.4 ENROLMENT ................................................................................................................................................................................................................................................. 16 3.5 PARTNER INVOICING ....................................................................................................................................................................................................................................... 16



3.6 STUDENT INFORMATION ................................................................................................................................................................................................................................. 17 3.7 STUDENT INDUCTION ...................................................................................................................................................................................................................................... 17 3.8 RESOURCES .................................................................................................................................................................................................................................................. 18 3.9 ASSESSMENT ................................................................................................................................................................................................................................................. 18 3.10 ASSESSMENT BOARDS ................................................................................................................................................................................................................................ 20 3.11 EXTERNAL EXAMINERS ............................................................................................................................................................................................................................... 21 3.12 PROGRAMME COMMITTEE .......................................................................................................................................................................................................................... 21 3.13 STUDENT FEEDBACK .................................................................................................................................................................................................................................. 22 3.14 LIAISON ................................................................................................................................................................................................................................................... 22 3.15 ANNUAL MONITORING .............................................................................................................................................................................................................................. 23 3.16 STUDENT GUIDANCE AND SUPPORT .............................................................................................................................................................................................................. 24 3.17 STAFFING AND STAFF DEVELOPMENT ............................................................................................................................................................................................................ 25 3.18 AWARDS ................................................................................................................................................................................................................................................. 26

SECTION 4: OPERATIONAL CALENDAR .......................................................................................................................................................................................................... 27

SECTION 5: ADDITIONAL INFORMATION ...................................................................................................................................................................................................... 29

APPENDIX A: FULL LIST OF STAFF WITH CONTACT DETAILS ......................................................................................................................................................................... 30

APPENDIX B: GUIDANCE NOTES .................................................................................................................................................................................................................. 39

APPENDIX C: HISTORY OF UPDATES TO OPERATIONAL MANUAL ................................................................................................................................................................ 40



SECTION 1: PARTNER AND UNIVERSITY CONTACT INFORMATION

1.1 Partner Address and Delivery Location(s) Click for Guidance

Name of partner: Address: Telephone No: Website address:

Stenden University of Applied Sciences

Leeuwarden Rengerslaan 8 8917 DD

+31 58 244 11 00 http://www.stenden.com

Address of delivery location(s): (if different from address above, e.g. Learning Centres)

Address: Programme(s) Delivered at this address:

Telephone No:

As above MSc in International Hospitality and Service Management MSc in International Leisure and Tourism Studies

Address: Programme(s) Delivered at this address:

Telephone No:

As above



1.2 Partner and University Contacts Refer to Appendix A for contact details Programme Leadership Staff Programme Title Programme Co-ordinator name

(partner) Programme Leader name (UoD) Project Manager name (UoD)

MSc in International Hospitality and Service Management

Sjoerd Gehrels Eleni Michoupoulou Pascal Mandelartz

MSc in International Leisure and Tourism Studies

Hanny Kadijk Iride Azara Pascal Mandelartz

(please add rows as necessary) Modules and Module Tutors Programme Title Module Code and Title Module Tutor/Leader1

name (partner): Module Leader name (UoD):


Principles of Hospitality and Service Management

Conrad Lashley MC Klaes Eringa


Research 1: Defining a Contemporary Topic Pascal Mandelartz


Service Performance Improvement Frans Swint MC Ran Zhang


Sustainable Value Creation in the Hospitality Industry

Elena Cavagnaro MC


Research 2: Thesis Proposal Eleni Michoupoulou


Strategic Human Resource Management Tjeerd Zandberg MC Bill Rowson


Financial Decision Making Radu Mihailescu MC Michael Chibili


Research 3: Data Collection Iride Azara



Programme Title Module Code and Title Module Tutor/Leader1 name (partner):

Module Leader name (UoD):


AIHR Projects Conrad Lashley MC Sjoerd Gehrels MC Elena Cavagnaro MC


Managing Events Organisations Martin Groters Theo de Jong Amber Herrewijn


Entrepreneurship and Innovation Sjoerd Gehrels MC Craig Thompson


Research 4: Analysis and writing Sjoerd Gehrels MC Hanny Kadijk MC

Dr Eleni Michoupoulou


Critical Issues in Hospitality and Tourism Tim Heap


Team Building in Action

Pascal Mandelartz

Programme Title Module Code and Title Module Tutor/Leader1

name (partner): Module Leader name (UoD):


Theoretical Perspectives on Leisure and Tourism

Alexander Grit Akke Folmer


Research 1: Defining a Contemporary Topic Pascal Mandelartz


Quality of Leisure and Tourism Hanny Kadijk Victoria Naisola Ruiter


Research 2: Thesis Proposal Dr Eleni Michoupoulou


Policy and Planning & the Future of L&T Stefan Hartman Jörg Wenzel


Research 3: Data Collection Dr Iride Azara


Managing Events Organisations Martin Groters Theo de Jong Amber Herrewijn


Research 4: Analysis and writing Sjoerd Gehrels MC Hanny Kadijk MC

Dr Eleni Michoupoulou


Entrepreneurship and Innovation Sjoerd Gehrels MC Craig Thompson




ETFI Projects Hanny Kadijk MC


Critical Issues in Hospitality and Tourism Tim Heap


Team Building in Action Pascal Mandelartz

Other Contacts (Partner and UoD key contacts – support, managerial or non-teaching)

Programme Title Name: Title / Department: MSc in International Hospitality and Service Management

Alie Mud Subject Librarian


Jellie Visser Subject Librarian

MSc in International Hospitality and Service Management / MSc in International Leisure and Tourism Studies

Joop Dijkstra Student Support Manager (coordinator ESR – International Information & Registration Centre)

Programme Title Name: Title / Department: MSc in International Hospitality and Service Management

Regina van der Meer Programme Administrator


Gineke Onclin Programme Administrator


Karen Falkener Collaborative Partnerships Administrator

(please add rows as necessary)



SECTION 2: PROGRAMME INFORMATION Click for Guidance

2.1 Programme Title(s) and Named Awards Title of programme(s) Named Awards

(Indicate all relevant awards including interim awards)

MSc in International Hospitality and Service Management Master of Science in International Hospitality and Service Management

MSc in International Leisure and Tourism Studies Master of Science in International Leisure and Tourism Studies

2.2 Regulatory Information Credit Framework Click for Guidance

UoD: No

The credit framework is dependent on the location of delivery.

Regulations (including those relating to appeals and academic offences) Click for Guidance

UoD: No

The credit framework is dependent on the location of delivery.

Complaints Procedures Click for Guidance

Partner: Yes

UoD: Yes

Each institution will use their own complaints procedure for the modules they deliver

2.3 Programme Structure

The programme structure is identical to that delivered at Derby: Click for Guidance

Programme Title Yes / No If ‘no’ refer to programme specification as delivered by partner


Not delivered at Derby

MSc in International Leisure and Tourism Studies Not delivered at Derby

2.4 Mode and Normal Duration of Study

Programme Title F/T or P/T Normal Duration Additional Information


FT & PT 14 months or 28 months

MSc in International Leisure and Tourism Studies FT 14 months



2.5 Placement Information

Placement included: Click for Guidance

Programme Title Yes / No / Optional

Detail


Optional Post-programme placement

MSc in International Leisure and Tourism Studies No

2.6 Personal Development Planning

Indicate the arrangements for Personal Development Planning (if different from that indicated in the Programme Specification):

Programme Title Details


As identified in specification

MSc in International Leisure and Tourism Studies As identified in specification

2.7 Entry requirements including those related to English language ability (if different from that indicated in the Programme Specification): Click for Guidance

Programme Title Details


As identified in specification

MSc in International Leisure and Tourism Studies As identified in specification



2.8 Learning and Teaching Strategy Click for Guidance

Programme Title Identical to that outlined in the Programme Validation Document: Yes / No

If ‘no’ indicate precisely how it differs e.g. different delivery mode; uses trimesters rather than semester; part time as opposed to full times or vice versa etc.


Yes

MSc in International Leisure and Tourism Studies Yes

2.9 Delivery arrangements at the partner Click for Guidance

Programme Title Programme delivered by: Partner only / Partner and University (please indicate as appropriate)

Where the programme is delivered jointly, indicate which modules are delivered by UoD staff and which by the partner:


Partner and University Research 1: Defining a Contemporary Topic, Research 2: Thesis Proposal, Research 3: Data Collection, These modules are delivered as a block study week at SUAS in the Netherlands by UoD. Contemporary Issues Team Building in Action These modules are delivered during the two week study visit to the UK by UoD. All remaining modules are delivered by SUAS at their campus in the Netherlands.

MSc in International Leisure and Tourism Studies Partner and University



2.10 Language of delivery and assessment Click for Guidance

Where delivery and assessment is in a language other than English, state the language used and indicate what proportion of the programme is delivered and assessed in this language (note: it is essential that information is accurate as it will be used to prepare the Diploma Supplements and Transcripts):

Language(s) of delivery and assessment:

English

Proportion of delivery and assessment in this/these language(s):

100%

2.11 Translation Arrangements

Indicate precisely the arrangements for translation of the following documentation (including the names of University staff responsible for translation and/or the names of the relevant translation organisations to be used for this purpose)

Documentation UoD staff translator External translator

Marketing information (including awards ceremony publications and web site information)

Application/enrolment forms

APL applications

Programme Handbook

Programme teaching, learning and assessment materials

Module Handbooks

3Rs

Student assessed work (including verbal presentations and viva voce examinations)

Other documentation – please indicate where appropriate

Indicate who is responsible for the cost of translations:



2.12 External Examiners and External Moderators Click for Guidance

Programme Title Name: Date of appointment: Date appointment expires:


TBC September 2015 July 2018


TBC September 2015 July 2018

Identify the nature and frequency of External Examiner Visits to the partner organisation. Click for Guidance

The external examiner will undertake at least one visit to the partner organisation during their term of office.

2.13 Professional Body Accreditation Click for Guidance

Programme Title Programme accredited by (state the name of the professional body) :

Professional body accreditation to be sought from (state the name of the professional body) :


Institute of Hospitality

2.14 Estimated student numbers Click for Guidance

Programme Title Estimated Student Numbers University or Partner Numbers


15 Partner


15 Partner

2.15 Contract Click for Guidance

Initial contract signed on (date): Contract due for renegotiation / renewal (date):

TBC



SECTION 3: RESPONSIBILITIES Click for Guidance 3.1 Marketing Click for Guidance

Task Partner (insert job title of person responsible)

University (insert job title of person responsible)

Further information, e.g. How will this responsibility be carried out? When will this responsibility be carried out? (cross reference to the Operational Calendar)

Marketing materials are produced by

Schools MARCOM specialists and central marketing & communications department

UoD marketing department

The partner organisation is responsible for the generation and distribution of publicity and marketing material. All marketing material must be approved by UoD in line with the marketing protocol.

Partner marketing materials monitored and approved by

Schools MARCOM specialists and central marketing & communications department

Project Manager / Central Marketing

Partner organisation to forward all marketing material to UoD Partnerships Unit key admin contact. Key admin contact will forward to programme leader to approve academic content, and central marketing for brand approval.

Partner web site monitored by Schools MARCOM specialists and central marketing & communications department

UoD Partnerships Unit / Central Marketing

UoD Partnerships Unit.



3.2 Recruitment Click for Guidance




Recruitment (including initial student counselling) undertaken by

Interviews take place at Programme co-ordinators conducting interviews are Stenden staff and will be conducted entirely at Stenden.

Interviews undertaken by Programme co-ordinators

Monitoring of recruitment against target is undertaken by

Programme co-ordinators

UK / International Partnerships Manager – UoD Partnerships Unit

UK / International Partnerships Manager – UoD Partnerships Unit in conjunction with UoD Colleges.

3.3 Admissions Click for Guidance




Student applications are considered initially by


Applications are reviewed by programme administrators at SUAS for missing details and then passed to programme co-ordinators for approval

Indicate whose application form is used



Student applications are approved by


Project Manager Initial applications are approved by SUAS and UoD will conduct an admissions audit on an annual basis Non-standard admissions decisions will be referred on a case by case basis to the programme leader via the Partnership Team BSS

Partnerships Unit is informed of students whose applications have been approved by and who may therefore be enrolled by

Project Manager The programme leaders will sign off the students for enrolment supplied by via class list.

Student qualifications are checked for authenticity by OR admissions audits are carried out by

Partnership Team (BSS) Student’s qualifications will initially be checked for the authenticity by SUAS. UoD will carry out subsequent admissions audits. The Partnership Team (BSS) will carry out an audit of each intake. The Partnership Team will select a number of students to audit and they will check the qualifications. Any issue as a result of the audit will be raised with SUAS. An audit report will be produced annually summarising the details of the audits. The audit will go to the Partnership Unit and the Colleges

APL claims are reviewed initially by

APL regulations do not apply

APL claims are approved by UoD College APL co-ordinator

APL regulations do not apply



3.4 Enrolment Click for Guidance




Enrolment takes place at Students will initially enrol at SUAS and the Partnership Team (BSS) will then ensure they are enrolled on the UoD system

Enrolment is undertaken by Programme co-ordinators

Project Manager

Student fees are collected by

Student cards are produced by Key admin contact – Partnerships Unit

Student cards will also be produced by the partner organisation.

Students are registered by Key admin contact – Partnerships Unit

Students will also be registered at the partner organisation.

UDo user names and passwords are provided by

Key admin contact – Partnerships Unit

Students will be issued with a UoD ID card following registration.

Student records are established and maintained by

Key admin contact – Partnerships Unit

Partner organisation will also establish and maintain student records.

3.5 Partner Invoicing Click for Guidance




Partner is invoiced by Assistant Finance Services Manager

Class lists will be reconciled by SUAS and Partnership Team (BSS) and passed to Assistant Finance Services Manager to raise invoice



3.6 Student Information Click for Guidance




Module Handbooks are produced by

Each institution will produce the module handbook for the modules they deliver

Module Handbooks are approved by

Programme coordinator Programme Leader Each institution will approve the module handbook for the modules they deliver

The Programme Handbook is produced by


Programme Leaders The programme handbook will be produced jointly.

The Programme Handbook is approved by

Academic Dean Project Manager

Students are alerted to the availability of the academic regulations of each institution on the web by


Programme Leader

3.7 Student Induction Click for Guidance




The student induction programme is produced by


Project Manager The Project Manager will support the Programme co-ordinators in the production of the Induction

The student induction programme is approved by

Academic Dean Project Manager

The student induction programme is delivered by


Project Manager The UoD link tutor will visit Stenden to take part in the induction, providing an overview of the regulatory framework and clarifying the point at which Derby regulations take preference. The UoD link tutor will also provide pre-residential



information.

Feedback on the student induction programme is gathered by


There is no formal feedback specifically for induction but students are encouraged to pass comments to programme leader. Feedback will form part of annual monitoring.

3.8 Resources Click for Guidance




Learning and teaching materials are produced by

Module Leaders Module Leaders

Learning and teaching materials are approved by


Students have access to library resources at

Students have access to IT resources at

3.9 Assessment Click for Guidance




Coursework assignments are set by


Coursework assignments are approved by


Project Manager Assessments are approved by the external examiner.

Responsibility for arrangements relating to research governance and ethics rests with

The partner organisation will adopt the University’s Research and Ethics policy.



Examinations are set by Module Leaders Module Leaders

Examinations are approved by External examiners

Responsibility for the provision of coursework assignment briefs and exam papers for external examiner approval rests with


Responsibility for ensuring security of examination papers rests with


Examinations take place at

Where examinations take place at the partner, regulations on the conduct of examination and associate briefing are provided by


Invigilators are provided by

Viva voce examinations are carried out by

N/A N/A

Examination audits are carried out by


First marking of assessments is the responsibility of


Feedback on assessment uses the feedback pro formas of

Each institution will use their own feedback pro formas of the for the modules they deliver

EEC arrangements are those of (Identify any local arrangements in Section 5)

Each institution will use their own EEC arrangements for the modules they deliver

UoD second marking is carried out by and/or UoD internal moderation is carried out by

Second marking does not apply. Internal moderation is carried out jointly

Selection of moderation sample is made by or* Approval of the moderation sample is the responsibility of




*Indicate as appropriate

Responsibility for the provision of student assessed work to external examiners rests with


Project Manager

Responsibility for input of grades rests with

Project Manager The Project Manager is responsible for inputting the full set of module grades into the UOD system using the grade conversion table

3.10 Assessment Boards Click for Guidance




Assessment boards take place at

There will be a joint assessment board. In the fist year of operation the Board will be held face to face. Subsequently the possibility of using video conferencing to link to SUAS and UoD will be explored.

Indicate the frequency and anticipated timing/dates of boards

There will normally be two full boards per year, taking place June and October.

Assessment boards are chaired by

The assessment board will be chaired jointly by UoD Head of Department/Deputy Head of Department (or nominee) and the Chair of Examination Committee SUAS

Assessment Boards are serviced by

Partnership Team (BSS) and Programme Administrator SUAS

Post-Board work is carried out by


Responsibility for notifying outcomes of assessment board to partner by


Results sent to students by Within timescales agreed at the board.



3.11 External Examiners Click for Guidance




External examiners are proposed by


Programme leader

External examiners are approved by

Quality Assurance & Enhancement Sub-Committee (QAESC)

External examiner(s) report(s) are provided to the partner by

Admin contact, Learning Enhancement

Responsibility for considering and responding to external examiners’ reports rests with


Programme leader Joint responsibility for responding to external examiners’ reports.

3.12 Programme Committee Click for Guidance




Programme Committee terms of reference and constitution are those of

Programme Committees take place at

The UoD Project Manager will attend either in person or via video conference.

Programme Committees are chaired by


Programme Committees are serviced by

SUAS Admin



Responsibility for reporting outcomes of partner programme committees to the home programme committee (where applicable) rests with


Project Manager

Student representatives are sourced and elected by


Student representatives are trained by


Responsibility for meeting student representatives where they have not attended the programme committee rests with


3.13 Student Feedback Click for Guidance




Student feedback is sought by Module Leaders Module Leaders Each institution will seek student feedback for the modules they deliver

Student feedback questionnaires are those of

Each institution will use their own feedback questionnaire for the modules they deliver

Students are informed of the outcome of the consideration of their feedback by


Project Manager

3.14 Liaison Click for Guidance






Hard copies of Academic Regulations and Quality Management Procedures are supplied by

Clarity and responsibilities for academic regulations and quality management procedures will be included in the programme handbook.

The annual recorded visit to the partner is undertaken by

The Project Manager will visit SUAS regularly and these visits will be included in an annual monitoring report

The travel and accommodation arrangements for visits are organised by

HRSM Admin

The costs of the visits are borne by

The student meeting required as part of the annual visit is organised by

Not applicable

The report of the annual visit is submitted to

Not applicable

Responsibility for monitoring actions required as a result of the annual visit rests with

Not applicable

3.15 Annual Monitoring Click for Guidance




Data required for the Annual monitoring Report is provided to the partner by

Not applicable

The annual monitoring report is prepared by


Programme leader Each institution will be responsible for their own annual monitoring procedures

Support for the partner in writing the report is provided by

Not applicable



The annual monitoring report is submitted to

Annual monitoring report is submitted to each institution

Associate home Annual Monitoring Report (where relevant) is provided to the partner by

Not applicable

3.16 Student Guidance and Support Click for Guidance




Outline arrangements for meeting responsibilities under the Equality Act

Both organisations should provide evidence of policies, procedures, staff guidance and service provision.

Outline arrangements for financial support, including Bursary and Discrepancy Hardship Fund (where applicable)

Responsibility for the provision of academic support to students rests with


Programme leader

Responsibility for the provision of pastoral support to students rests with

Information Centre Student Wellbeing

Responsibility for English language support rests with

All applicants must meet the minimum English language requirements before admission.

Responsibility for career education, information and guidance rests with

Students are advised to direct complaints to

Each institution will use their own complaints procedure for the modules they deliver.



Complaints relating to the programme should be directed to SUAS with a copy to UoD. SUAS will consult UoD on programme matters.

Students are advised to direct appeals to


Programme leader Each institution will use their own arrangements for appeals for the modules they deliver

Requests for an authorised break from study (intercalation) are handled by


Programme leader Each institution will use their own arrangements for intercalation for the modules they deliver

Requests for withdrawal are handled by


Programme leader Each institution will use their own withdrawal arrangements for the modules they deliver

3.17 Staffing and Staff Development Click for Guidance




Partner staff have their contracts of employment with

All staff engaged in the teaching and/or assessment of students registered for a University of Derby award must be employed by the partner organisation and be appointment as accredited lecturers.

Partner staff accredited lecturer forms are held by

Partnership Team (BSS)

Partner staff UoD accounts are created and provided by

Key admin contact, Partnerships Unit

Planned changes to partner staffing are advised to

Project Manager Partner staffing schedules are sent to the UoD via the Partnership Team (BSS)

UoD responsibility for approving partner staff rests with

College Quality Enhancement Committee

Staff induction to UoD and SUAS processes is the

Programme Coordinators

Project Manager



responsibility of

Initial partner staff development is the responsibility of


Responsibility for identifying, planning and delivering ongoing staff development rests with


Peer Observation of Teaching is carried out by

Team Team The joint programme team will take the opportunity to observe teaching from the partner institution. Therefore UoD staff will observe SUAS staff and SUAS staff will observe UoD staff

3.18 Awards Click for Guidance




Certificates and transcripts are produced by

Awards ceremonies take place at

Students can choose to receive their UoD certificate at either the Stenden graduation ceremony or the UoD ceremony. Academic Dean (SUAS) invited to UoD Ceremony College Dean (UoD) invited to SUAS Ceremony

Responsibility for the organisation of awards ceremonies rests with



SECTION 4: OPERATIONAL CALENDAR Staff Development Plan

W/C Topic Deliverer Audience Location

07/09/2015 Standards and quality management Tony Loynes Academic team Stenden

The UK Quality Code for Higher Education

UoD 3 R's

14/12/2015 Assessement Tony Loynes Academic team Stenden

Regulations

Grading of student benchmarking to conversion table

Team Moderation

Award classifactions

14/12/2015 Assessemnt Boards Tony Loynes Academic team Stenden

Responsibilities

Constitution

Decisions/Outcomes

07/09/2015 UoD electronic resources Tony Loynes Academic team Stenden

Udo

11/01/2016 Research: Sharing Practice Tim Heap Academic team UoD

Who, when and how? Conrad Lashley Admin team

20/06/2016 Annual Monitoring Iride Azara Academic team UoD

Programme committees Sjeord Gehrels Admin team

Module evaluation

AMR's



19/10/2015 Observation of teaching Pascal Mandalertx

Academic team Stenden

15/02/2016 Who, when and how? Academic team UoD



SECTION 5: ADDITIONAL INFORMATION



APPENDIX A: FULL LIST OF STAFF WITH CONTACT DETAILS

Partner:

Programme Name Role Email Telephone MSc in International Hospitality and Service Management

Sjoerd Gehrels Programme Co-ordinator [email protected] 0031-6-22928185


Hanny Kadijk Programme Co-ordinator [email protected] 0031-6-36057026


Conrad Lashley Teaching Team [email protected] 0031-6-19280965


Klaes Eringa Teaching Team [email protected] 0031-6-19273532


Frans Swint Teaching Team [email protected] 0031-6-19281426


Elena Cavagnaro Teaching Team [email protected] 0031-6-55125073


Michael Chibili Teaching Team [email protected] 0031-6-19270664


Radu Mihailescu Teaching Team [email protected] 0031-6-19276815


Tjeerd Zandberg Teaching Team [email protected] 0031-6-1319798


Bill Rowson Teaching Team [email protected] 0031-6-11713940


Phuong Dao Teaching Team [email protected]

0031-6-19270662

mailto:[email protected]














Femke Vrenegoor Teaching Team [email protected] 0031-6-19283817


Ran Zhang Teaching Team [email protected] 0031-6-19283855


Craig Thompson Academic Dean [email protected] 0031-615319707

Programme Name Role Email Telephone


Alexander Grit Teaching Team [email protected] 0031-6-48196950


Akke Folmer Teaching Team [email protected] 0031-6-19270721


Victoria Naisola Ruiter Teaching Team [email protected] 0031-6-19283936


Stefan Hartman Teaching Team [email protected] 0031-6-15319832


Jörg Wenzel Teaching Team [email protected] 0031-6-19279897


Albert Postma Teaching Team [email protected] 0031-6-15319733


Anne Klaas Schilder Teaching Team [email protected] 0031-6-836626238


Maaike de Jong Teaching Team [email protected] 0031-6-41030757


Marlies Böckenhauer Teaching Team [email protected]

0031-6-19279912
















Sarah Seidel Teaching Team [email protected] 0031-6-19281385


Theo de Jong Teaching Team [email protected]

0031-6-19276300


Amber Herrewijn Teaching Team [email protected]

0031-6-19275885


Martin Groters Academic Dean Leisure Management

[email protected] 0031-6-28813501


Kenneth Miller Academic Tourism Management [email protected] 0031-6-51668945

UoD:

Programme Name Role Email Telephone MSc in International Hospitality and Service Management

Eleni Michoupoulou Programme Leader [email protected] +44 1332 594721


Iride Azara Programme Leader [email protected] +44 1332 594646


Tim Heap Teaching team [email protected] +44 1332 594591


Peter Wiltshier Teaching team [email protected] +44 1332 594580

Programme Name Role Email Telephone MSc in International Tony Clodd Teaching team [email protected] +44 1332 594722








Leisure and Tourism Studies


Tony Loynes Teaching team / Project Manager [email protected] +44 1332 594317

Overview Master Dual Degree Delivery (MIHSM specific) per 17-03-2015

week Monday Friday Nr. 35 24/08 28/08 intr Study Start Week/Introduction UoD Dual Degree Programme 36 31/08 04/09 1.1 Principal Hospitality & Service Management teaching bl.1 37 07/09 11/09 1.2 Consultation & tutoring 38 14/09 18/09 1.3 Research teaching bl.module 1 by University of Derby 39 21/09 25/09 1.4 Consultation & tutoring 40 28/09 02/10 1.5 Principal Hospitality & Service Management teaching bl.2 41 05/10 09/10 1.6 Consultation & tutoring 42 12/10 16/10 1.7 Principal Hospitality & Service Management teaching bl.3 43 19/10 23/10 sw1 44 26/10 30/10 1.8 Consultation & tutoring 45 02/11 06/11 1.9 Testweek 46 09/11 13/11 2.1 Sustainable Value Creation in the HI teaching bl.1 47 16/11 20/11 2.2 Service Performance Improvement teaching bl.1 48 23/11 27/11 2.3 Research teaching bl.module 2 by University of Derby 49 30/11 04/12 2.4 Experiential Learning block 1 50 07/12 11/12 2.5 Sustainable Value Creation in the HI teaching bl.2 51 14/12 18/12 2.6 Consultation & tutoring 52 21/12 25/12 Hol 53 28/12 01/01 Hol 01 04/01 08/01 2.7 Service Performance Improvement teaching bl.2 02 11/01 15/01 2.8 Consultation & tutoring 03 18/01 22/01 2.9 Testweek 04 25/01 29/01 sw2 05 01/02 05/02 3.1 Consultation & tutoring 06 08/02 12/02 3.2 Strategic Human Resource Management teaching bl.1



week Monday Friday Nr. 07 15/02 19/02 3.3 Financial Decision Making teaching bl.1 08 22/02 26/02 3.4 Research teaching bl.module 3 by University of Derby 09 29/02 04/03 sw3 Experiential Learning block 2 10 07/03 11/03 3.5 Strategic Human Resource Management teaching bl.2 11 14/03 18/03 3.6 Consultation & tutoring 12 21/03 25/03 3.7 Financial Decision Making teaching bl.2 13 28/03 01/04 3.8 Consultation & tutoring 14 04/04 08/04 3.9 Testweek 15 11/04 15/04 4.1 Studytrip to University of Derby, Buxton wk. 1 16 18/04 22/04 4.2 Studytrip to University of Derby, Buxton wk. 2 University of Derby Research Conference 17 25/04 29/04 4.3 Elective / Thesis consultation 18 02/05 06/05 sw4 Experiential Learning block 3 (catch ups) 19 09/05 13/05 4.4 Elective / Thesis consultation 20 16/05 20/05 4.5 Elective / Thesis consultation Stenden Examination Board 21 23/05 27/05 4.6 Elective / Thesis consultation

Wednesday: University of Derby/Stenden Assessment Board 22 30/05 03/06 4.7 Elective / Thesis consultation 23 06/06 10/06 4.8 Elective / Thesis consultation 24 13/06 17/06 4.9 Elective / Thesis consultation 25 20/06 24/06 4.10 Testweek 26 27/06 01/07 sw5 Thesis consultation 27 04/07 08/07 sw6 Thesis consultation 28 11/07 15/07 sw7 Thesis consultation 29 18/07 22/07 5.4 Distance thesis consultation 30 25/07 29/07 5.5 Distance thesis consultation 31 01/08 05/08 5.6 Distance thesis consultation 32 08/08 12/08 5.7 Distance thesis consultation 33 15/08 19/08 5.8 Distance thesis consultation 34 22/08 26/08 5.9 Hand-in Final Thesis 35 29/08 02/09 6.0 Preparing a research paper 36 05/09 09/09 sw8 Consultation & tutoring 37 12/09 16/09 sw9 Consultation & tutoring 38 19/09 23/09 sw10 Consultation & tutoring



week Monday Friday Nr. 39 26/09 30/09 sw11 Consultation & tutoring 40 03/10 07/10 sw12 Consultation & tutoring 41 10/10 14/10 Stenden Conference 42 43

17/10 21/10

21/10 28/10

Autumn break Stenden Examination Board and : University of Derby/Stenden Assessment Board

Overview Master Dual Degree Delivery (MILTS specific) per 17-03-2015

week Monday Friday Nr. 35 24/08 28/08 intr Study Start Week/Introduction UoD Dual Degree Programme 36 31/08 04/09 1.1 Theoretical Perspectives on Leisure and Tourism 37 07/09 11/09 1.2 Theoretical Perspectives on Leisure and Tourism 38 14/09 18/09 1.3 Research teaching bl.module 1 by University of Derby 39 21/09 25/09 1.4 Theoretical Perspectives on Leisure and Tourism 40 28/09 02/10 1.5 Theoretical Perspectives on Leisure and Tourism 41 05/10 09/10 1.6 Theoretical Perspectives on Leisure and Tourism 42 12/10 16/10 1.7 Theoretical Perspectives on Leisure and Tourism 43 19/10 23/10 sw1 44 26/10 30/10 1.8 Theoretical Perspectives on Leisure and Tourism 45 02/11 06/11 1.9 Testweek 46 09/11 13/11 2.1 Quality of Leisure and Tourism 47 16/11 20/11 2.2 Quality of Leisure and Tourism 48 23/11 27/11 2.3 Research teaching bl.module 2 by University of Derby 49 30/11 04/12 2.4 Quality of Leisure and Tourism 50 07/12 11/12 2.5 Quality of Leisure and Tourism 51 14/12 18/12 2.6 Quality of Leisure and Tourism 52 21/12 25/12 Hol 53 28/12 01/01 Hol 01 04/01 08/01 2.7 Quality of Leisure and Tourism 02 11/01 15/01 2.8 Quality of Leisure and Tourism 03 18/01 22/01 2.9 Testweek



week Monday Friday Nr. 04 25/01 29/01 sw2 05 01/02 05/02 3.1 Policy and Planning and the Future of Leisure and Tourism 06 08/02 12/02 3.2 Policy and Planning and the Future of Leisure and Tourism 07 15/02 19/02 3.3 Policy and Planning and the Future of Leisure and Tourism 08 22/02 26/02 3.4 Research teaching bl.module 3 by University of Derby 09 29/02 04/03 sw3 10 07/03 11/03 3.5 Policy and Planning and the Future of Leisure and Tourism 11 14/03 18/03 3.6 Policy and Planning and the Future of Leisure and Tourism 12 21/03 25/03 3.7 Policy and Planning and the Future of Leisure and Tourism 13 28/03 01/04 3.8 Policy and Planning and the Future of Leisure and Tourism 14 04/04 08/04 3.9 Testweek 15 11/04 15/04 4.1 Studytrip to University of Derby, Buxton wk.1 16 18/04 22/04 4.2 Studytrip to University of Derby, Buxton wk.2 17 25/04 29/04 4.3 Elective/ Thesis consultation 18 02/05 06/05 sw4 19 09/05 13/05 4.4 Elective/ Thesis consultation 20 16/05 20/05 4.5 Elective/ Thesis consultation

Stenden Examination Board 21 23/05 27/05 4.6 Elective/ Thesis consultation

Wednesday: University of Derby/Stenden Assessment Board 22 30/05 03/06 4.7 Elective/ Thesis consultation 23 06/06 10/06 4.8 Elective/ Thesis consultation 24 13/06 17/06 4.9 Elective/ Thesis consultation 25 20/06 24/06 4.10 Testweek 26 27/06 01/07 sw5 Thesis consultation 27 04/07 08/07 sw6 Thesis consultation 28 11/07 15/07 sw7 Thesis consultation 29 18/07 22/07 5.4 Distance thesis consultation 30 25/07 29/07 5.5 Distance thesis consultation 31 01/08 05/08 5.6 Distance thesis consultation 32 08/08 12/08 5.7 Distance thesis consultation 33 34

15/08 22/08

19/08 26/08

5.8 5.9

Distance thesis consultation Hand-in Final Thesis



week Monday Friday Nr. 35 29/08 02/09 6.0 Preparing a research paper

36 05/09 09/09 sw8 Consultation & tutoring





41 10/10 14/10 Stenden Conference

42 43

17/10 21/10

21/10 28/10

Autumn break Stenden Examination Board and : University of Derby/Stenden Assessment Board

Holidays The Netherlands

Autumn holiday 17 October - 25 October 2015

Christmas holiday 19 December 2015 - 3 January 2016

Spring break 27 February - 6 March 2016

May holiday 30 April - 8 May 2016

Summer holiday 16 July - 28 August 2016

Holidays United Kingdom

Christmas holiday 21 December 2015 - 1 January 2016

Easter holiday 21 March - 1 April 2016



Holidays United Kingdom

Summer break (half term)

30 May - 3 June 2016

Summer holiday 19 July - 31 August 2016



APPENDIX B: GUIDANCE NOTES



APPENDIX C: HISTORY OF UPDATES TO OPERATIONAL MANUAL Date Created Author(s) of original Date Originally Approved Current Status

Date Updated Detail of changes made Changes made by Version Saved as

OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION … of Leisure Tourism/Masters... · OPERATIONAL...

Documents

Transcript of OPERATIONAL MANUAL FOR COLLABORATIVE PROVISION … of Leisure Tourism/Masters... · OPERATIONAL...