OPERATIONAL MANAGEMENT Services description · • Operational Management is designed for foreign...

OPERATIONAL MANAGEMENTServices description

LIGHTHOUSE HAS THE

SKILLSETEXPERIENCE

TEAMTO HELP YOU ACHIEVE YOUR GOALS IN RUSSIA

WE TAKE CARE OF THE ESSENTIALS SO YOU CAN TAKE CARE OF BUSINESS

June 2019

GENERAL OVERVIEW (Operational Management)

• Operational Management is designed for foreign companies that do not have a sufficient local presence to sustain their activities on the Russian market. The service is designed as an alternative to having a local office in Russia and focuses on solving various ad hoc and structural and long-term tasks.

• Operational management covers matters such as:

GENERAL OVERVIEW TYPICAL PROCESS WHAT LH OFFERS YOU ADDED VALUE OF LH WAY OF WORKING w/LH PARTNERS AND TEAM ABOUT LIGHTHOUSE 2

Secretarial and administrative support

Logistics, licensing and certification

Participation at trade shows and conferences

Staffing solutions

Local operationssupervision and management

Business intelligence

Supervisory directorship

Communication with Russian partners

Financial management

Legal entity establishment

Sourcing and support in working with local service providers (e.g. legal and accounting)

TYPICAL PROCESS

In the process Lighthouse team becomes familiar with the Client, its business and its market, as a result of which the Client receives the team that functions as if it is the Client’s own team

• Lighthouse and the Client conduct intake meeting to understand the specifics of the Client’s business and the goals on the Russian marketIntake meeting

• Lighthouse prepares detailed action plan, approves it with the Client and allocates the Project Manager(s) to execute Action plan

• Whenever required Lighthouse sources and selects the optimal services providers to support the Client’s business needs (accounting, legal, logistics, etc.)Sourcing

• Lighthouse Project Manager(s) execute the tasks under constant guidance and supervision of Lighthouse PartnersExecution

• The Client receives regular and transparent reporting of all activities, feedback and achieved results. The Client is involved in the process whenever required or wished forReporting


Full access to Lighthouse information databases and network at any moment

Stable growth of local knowledge and business network in Russia

Experience and knowledge of Lighthouse Partners

Transparency, flexibility, cost effectiveness and control

Fluent English with full understanding of Westernand Russian business cultures

A network of proven and trusted service providers under our management

Tried and tested multilingual team with a wide range of business skills

Insights on doing business in Russia gained from 25+ years of experience

Strong proactive management, communication and negotiation skills

Extensive relevant experience gained through Lighthouse projects

Experience in working accurately with regular reportingand problem-solving attitude

WHAT LIGHTHOUSE OFFERS YOU


Operational supportproviding you with brains,

hands and feet to execute and implement the tasks

Pool of necessary service providers carefully selected and managed to ensure the necessary quality of service

Platform to sustainable and compliant business presence in

Russia with full transparency and control

• Our main philosophy is that we work as a (part of) local office and representative of our clients in Russia.

• We instantly fill any gaps in Russian business experience, in personnel capacity, in market knowledge and in business network.

• We serve as a one-stop shop and a plug-and play operation that allows our Clients to minimize their resources on the market and focus primarily on commercial activities.

WHAT DO YOU GET


ADDED VALUE OF LIGHTHOUSE

Choosing Lighthouse as a local representative has the following advantages:

1. Lighthouse combines practical experience with proven management skills and consulting expertise.

2. Lighthouse usually functions as a long-term partner for the Client on the Russian market.

3. Lighthouse has 25 years of experience in supporting international companies with entering the Russian market, identifying and building long-term relations with the Russian partners.

4. Lighthouse established 24 international joint ventures and set up 50+ branches for foreign companies in Russia.

5. Lighthouse owns an import and distribution company (www.lht-bulk.ru) that sells dry-bulk handling equipment to leading production companies in Russia, Belorussia, Ukraine and Kazakhstan. This hands-on business experience ensures the unique business-oriented approach that LH applies to all its projects.

6. Lighthouse has a thorough understanding of the Russian market and a network among relevant market players based on more than 1,500 realized projects.

7. Lighthouse is a flexible, goal-oriented company with transparent, practical and cost-effective business tools.

8. Lighthouse combines the knowledge of international and Russian cultures and of Russian and international best-practice business standards.

9. The unique one-stop-shop support that Lighthouse offers ensures the most cost- and time-efficient approach to establishing and growing your business in Russia.


http://www.lht-bulk.ru/

WAY OF WORKING WITH LIGHTHOUSE

• Lighthouse acts as the local team of its Client (international company) on the Russian market.

• The Client is supported by bi-lingual experienced Project Managers during the execution of the project.

• During the project Lighthouse works in close cooperation with the Client’s team, responsible for the Russian market.

• On a weekly or bi-weekly basis Lighthouse together with the Client:

• Plan and agree the activities for the upcoming period;

• Estimate and agree on how much time the Lighthouse team needs to spend on the identified and agreed activities;

• Discuss the results of the previous period;

• Adjust and plan the activities for the next period;

• If necessary, update the strategy;

• And so on.

• This way the Client has full transparency and control concerning the activities, results and costs involved.


JEROEN KETTINGFounder / Owner of the Lighthouse Group

(www.thelighthousegroup.com) 1. Lighthouse Management

(www.thelighthousemanagement.com) 2. Lighthouse Technologies

(www.lht-bulk.ru) 3. Ketting Valuetainment

(www.ketting.com)

• Dutch business owner, living and working in Russia since 1994

• 25 years of hands-on EU-Russian business experience

• Strategist and trusted “Russia” advisor to first line managers of international companies

• Expert in EU-Russian business relations

• Successful builder of bridges between EU and Russian businesses

• Creator of the Value Based Leadership and Value Based Communication methods

• Faculty Member of the Schranner Negotiation Institute in Zurich

• Publicist and speaker on Russia

SVETLANA SHISHAKOVAManaging partner / Shareholder of

the Lighthouse Group1. Lighthouse Management

2. Lighthouse Technologies

3. Ketting Valuetainment

• Russian entrepreneur with profound management and HR experience

• Background in large Russian and International companies (McKinsey, Rosatom, Russian Standard) and in a high-end executive search boutique

• Change manager expert

• Extensive experience in aligning business processes and resources with strategy

• Expert communicator in challenging corporate environments

• Licensed coach

PARTNERS


• Currently Lighthouse employs 9 FTE’s of professional staff

• The Lighthouse team consists of professionals from different professional backgrounds, international business

experience and good communication skills in English and Russian

• The Lighthouse team can provide the Client with full range of administrative and secretarial support such as

• Visas, tickets, hotels while planning the trip

• Taxis, restaurants, places of interest during the trip

• For 25+ years Lighthouse built a strong network of professionals and service companies in Russia and abroad that

allows Lighthouse to function as a one-stop-shop for its client

SUPPORT TEAM


OUR SHORT-, MEDIUM- AND LONG-TERM MANAGEMENT SERVICES FOCUS AT:

WAY OF WORKING WITH LIGHTHOUSE:

When companies require presence, capacity, business networks and market knowledge in Russia and the CIS Lighthouse provides instantaneous, flexible and concrete solutions enabling businesses to take their next step.

Businesses benefit from our 25+ years of experience in Russia without needing to invest in a learning curve themselves. From the moment businesses start working with us they gain access to key market players, market knowledge, business instruments and the professionals and continuity needed for a successful Russian venture.

Lighthouse is a Dutch BV based in its Moscow office. Our multi-lingual team becomes our client’s asset by providing on the spot knowledge, capacity and flexibility.

▶ OPERATIONAL MANAGEMENTAdministrative supportOperational supportTrouble shootingFinancial managementSupervisory directorship

▶ COMMERCIAL MANAGEMENTSales boost Lead generationDistributor searchPartner search Commercial lobbying

▶ ORGANIZATIONAL & HR MANAGEMENTPersonnel managementChange management Organizational & HR optimizationInternal process systematization Performance improvement

▶We are just as comfortable initiating, leading and implementing processes as we are in supporting clients in their processes

▶We usually work on a long-term basis with our clients but also execute short-term / ad-hoc assignments

▶We discuss and plan the upcoming tasks with the client and evaluate the results with the client on a monthly or quarterly basis

▶ Together with the client we budget the cost in advance and provide detailed reports on the cost after it has been incurred

▶We charge the time spent working for the client and we can work from as little as 1 hour a month to as much as is needed

MORE ABOUT LIGHTHOUSE

▶MARKET ENTRY & BUSINESS ESTABLISHMENTBusiness & market researchBackground checkBusiness presenceStaffing solutionsCultural trainings


More than 1,500 Western companies over the last 2 decades used Lighthouse as their trusted advisor and benefited from its extensive knowledge and network.

Svetlana [email protected]

[email protected]+7 (495) 980 09 79

www.thelighthousemanagement.com

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