Operational ExcellenceTechnology for Operational excellence28/Sept/2018

By: Nathalie Abdallah(Vice President Air Travel Solutions)

| EURO Air Transport IT Summit | Confidential | © SITA 20183

THE RISE OF AVIATION

31 M Pax 3.9B Pax 7.9B Pax

4

A CRISIS OF GROWTH IN EURO

By 2035, EUROCONTROL estimates that 12% of demand will be unaccommodated, meaning 237 million passengers unable to fly

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While expansion of airport capacity faces a range of obstacles

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TECHNOLOGY UNDERPINNING INDUSTRY EVOLUTION

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FOURTH INDUSTRIAL REVOLUTION FORCING THE PACE

• 85% of airlines currently using or planning to use AI for virtual agents and chatbots by 2021

• 79% of airports currently using or planning to use AI for predictive analysis to improve operational efficiency by 2021

Source: SITA 2018 Air Transport IT insights

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THE COMPLEXITY OF OPERATIONS AT AIRPORTS

Airc

raft

Pass

enge

rsB

agga

ge

Crew outbound

Train Arrivals

Parking

Drop-off

Arrivals-Airbridge

Arrivals-Bus

Check-in

Customs

Customs

Security Gates

Baggage Retrieval

Departure Gates

Bus Transport

Boarding

Train Departures

Parking Departure

Pick-up

Connecting Boarding

Check-inSecurity

Sorting

Transport

Trolley Loading

Trolley Offloading

Transport Aircraft Loading

Security Gates

Bay Allocation

Aircraft Handling

Offloading

Crew inbound

Cleaning

Fuelling

Catering

Pushback

Carousel Loading

Security Gates

Airlines

Railway

Airport Operator

Airport Operator

Airport Operator / Airlines

Ground Handlers

Airlines

Government

Government

Airport Operator

Passenger

Airlines

Ground Handlers

Airlines

Railway

Airport Operator

Airport Operator

Airlines / Ground Handler

AirlinesAirport Operator

Airport Operator

Ground Handlers

Ground Handlers

Ground Handlers

Ground Handlers Ground Handlers

Airport Operator

Airport Operator

Ground Handlers

Ground Handlers

Airlines

Ground Handlers

Airport Operator

Catering Agencies

ATC / Ground Hnadlers

Ground Handlers

Airport Operator

Overall Airport Activity

Management & Monitoring

Synchronizes All Slot / Airside / Terminal Activity

Includes ATC / ATFM as

Partner

Define, Capture, & Manage To VTT / PDS

YOUR JOURNEY TO OPERATIONAL EXCELLENCE

L3: Automated Collaboration

Includes All Internal & External

Stakeholders

Automated Punctuality

Monitoring & OTP

L2: Information Sharing

Basic Situation

Awareness

Cross-Capability

SOP’s

L1: RoomFunctional Co-Location Basic ConOp & Working

Instructions

L4: A-CDM

L5: Total Airport Management (TAM)Professor Brian Little: “Airports are like ALL OTHER

airports on the planet Airports are like SOME OTHER

airports on the planet Airports are like NO OTHER

airports on the planet”

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THREE DIMENSIONAL APPROACH

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+

:

• 99.5% of airlines and 88% of airports have digitalization strategy to build the future of air transport processesSource: SITA 2018 Air Transport IT insights

OPERATIONAL EXCELLENCEAt the airport

AIRPORT MANAGEMENT

INFRASTRUCTURE& COMMUNICATIONS

CROWD & ASSET MANAGEMENT

BAGGAGE MANAGEMENT

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ENABLING TECHNOLOGIESPrediction: Deep-Learning AI is a game changer

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OPERATIONAL EXCELLENCEFor the aircraft

CREWTAB EFB & E-WAS

FLIGHT TRACKER

AIRCRAFT DATA

ATI Cloud

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