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APPLIED IT FOR BUSSINESS 1

OPERATION SUPPORT SYSTEM ( ERP, SCM,CRM)

FUNCTIONAL INFORMATION SYSTEM

Kelompok II 

Windi NoviantiAlex Bresnev PandiaNovianto Kuswandi

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ENTERPRISE RESOURCE PLANNING(ERP)

sistem informasi yang diperuntukkan bagi perusahan manufaktur maupun jasa yang berperan mengintegrasikan dan mengotomasikan proses bisnis yang berhubungan dengan aspek operasi, produksi maupun distribusi

Chapter 8

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ERP AND SUPPLY CHAINS

It is comprised of a set of applications that automate routine back-end operations such as:

financial management inventory management scheduling order fulfillment cost control accounts payable and receivable

It includes front-end operations such as: POS Field Sales Service

It also increases efficiency, improves quality, productivity, and profitability.

ERP or enterprise systems control all major business processes with a single software architecture in real time.

ESSENTIALS OF ENTERPRISE SYSTEMS AND SUPPLY CHAINS

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ESSENTIALS OF ENTERPRISE SYSTEMS AND SUPPLY CHAINS

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SUPPLY CHAIN

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SUPPLY CHAIN PROBLEMS

Adding value along the chain is essential for competitiveness, however, problems exist especially in complex or long chains and in cases where many business partners are involved. These problems are due to uncertainties and the need to coordinate several activities, internal units, and business partners.

Demand forecasts are a major source of uncertainties Competition Prices Weather conditions Technological development Customer confidence

Uncertainties exist in delivery times Machine failures Road conditions Shipments

Quality problems may also create production delays

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SUPPLY CHAIN SOLUTIONS

Information sharing among supply chain partners (c-commerce) sometimes referred to as the collaboration supply chain is one method to overcome problems in the flow.

Others are:

Optimal Inventory Levels Supply Chain Coordination and Collaboration Supply Chain Teams Performance Measurement and Metrics Various IT-Assisted Solutions

wireless technology optimal shipping plans strategic partnerships with suppliers just-in-time

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SUPPLY CHAIN SOLUTIONS (CONTINUED)

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COMPUTERIZED SUPPLY CHAINS

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BENEFITS

There are many benefits to integrating functional systems. Tangible benefits:

Inventory reduction Personnel reduction Productivity improvement Order management improvement Financial-close cycle improvements IT cost reduction Procurement cost reduction Cash management improvements Revenue/profit increases Transportation logistics cost reduction Maintenance reduction On-time delivery improvement.

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SUPPLY CHAINS BENEFITS

Intangible benefits: Information visibility New/improved processes Customer responsiveness Standardization Flexibility Globalization Business performance Reduction in duplication of entries Controls and reconciliation are enhanced Rapid assimilation of data into the organization

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PRODUCT LIFE CYCLE

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CUSTOMER RELATIONSHIP MANAGEMENT (CRM

Customer relationship management (CRM) terdiri dari proses yang digunakan perusahaan untuk melacak dan mengatur pelanggan yang ada saat ini dan calon pelanggan.

CRM software yang digunakan untuk mendukung proses ini, informasi tentang pelanggan dan pelanggan interaksi dapat dimasukkan, disimpan dan diakses oleh pegawai di berbagai departemen perusahaan.

Khas tujuan CRM adalah untuk meningkatkan layanan yang diberikan kepada pelanggan, dan pelanggan untuk menggunakan informasi kontak untuk target pemasaran.

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CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Types of CRM Operational CRM Analytical CRM Collaborative CRM

CRM recognizes that customers are the core of a business and that a company’s success depends on effectively managing relationships with them. It focuses on building long–term and sustainable customer relationships that add value both for the customer and the company.

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CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

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CUSTOMER RELATIONSHIP MANAGEMENT CRM ACTIVITIES

Customer Service on the Web Search and Comparison Capabilities Free Products and Services Technical and Other Information and Service Allowing Customers to Order Products and Services Online Letting Customers Track Accounts or Order Status

Tools for Customer Service Personalized Web Pages FAQs Chat Rooms E-Mail and Automated Response Call Centers Troubleshooting Tools Wireless CRM

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SUPPLY CHAIN MANAGEMENT (SCM)

Manajemen rantai suplai (SCM) adalah pengelolaan suatu jaringan interkoneksi dari bisnis yang paling terlibat dalam penyediaan produk dan layanan paket-paket yang dibutuhkan oleh pelanggan akhir (Harland, 1996).

Supply Chain Management menyediakan semua gerakan dan penyimpanan bahan baku, bekerja dalam proses inventarisasi, dan barang jadi dari point-of-asal ke point-of-konsumsi (rantai).

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