Muhammad Ejaz Email: ejazishere@gmail.comMobile: +971-0569691242 To work in pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest.

Experience 5 years of experience in Implementation of Banking Application, Training & Backup

Support & Banking Operations. Extensive experience in customer service, administration, training & development. Experience in liaising with customers and department. Proven management experience of teams aiming at building capability through

motivating, developing and supporting others. United Bank Ltd. Operations Officer - (CSR) (Apr 2013 - Jul 2015)

Handle transactions and answer customer queries. Salary posting of Govt employees. Handle All Foreign Currency transactions like OFTT, IFTT, FOBC and all local transfer

transactions. Handle daily Cheque Clearing (local clearing, Intercity, OBC). Assist in branch administrative work. Decipher customer needs and offer the best solutions based on proper bank policies. Effectively communicate ideas, suggestions and answers. Refer customers to people who specialize with the type of problem or query they

present. Offer upgrades and new banking services or products. Compile reports on overall customer satisfaction. Maintain a balance between company policies and customer benefit in decision

making. Handle issues in the best interest of both customer and company.

United Bank Ltd. Master Trainer (Financial App Implementer) (Oct 2010 – Mar 2013)

Successfully Implemented new Core Banking System SYMBOLS CBS (SunGard Product) in more than 350 branches in 3 years across the country.

Provides guideline and training of SYMBOLS (Banking Application) to branch staff. Clearing all exceptions for successful and smooth migration/implementation to

SYMBOLS. Provides help and support after successful branch migration/implementation to

SYMBOLS. Provide backup support to new implemented branches.

Education M.B.A (Human Resource Management)PIMSAT, Islamabad, Pakistan…………………………………………………….............................. (2009-2010)

Bachelor of Science (Computer Science)University of Newport Karachi, Pakistan.......................................................................................... (2002-2006)

TRAININGS:

Financial Module from Oranet Islamabad: (Jan 2015-May 2015)

Oracle Essentials. Oracle General Ledger Management. Oracle Accounts Payable. Oracle Accounts Receivables. Oracle Cash Management.(Basic) Oracle Fixed Asset Management.(Basic)

Certifications: OSHA Certified(Occupational Safety And Health Administration) Training "Communication Skills" First Aid Course

Technical Skills Working Knowledge of Oracle EBS R12 (Financial Module) Complete knowledge of Banking & Banking Applications. Windows XP, Vista & Window 7 & 8 Installation. Working Knowledge of Microsoft Office 2003-2013. Creating and Maintaining accounts in Excel, Peachtree and Oracle Financials R12. Internet Browsing. Software Installation.

PERSONAL ATTRIBUTES Good problem solving and troubleshooting skills. Ability to follow instructions and procedures up to the tiniest detail. Keen eye for detail and the drive to serve satisfactorily. Good communication skills. Enjoy public contact. Able to work well under pressure. Flexibility and ability to multi-task. Always focus on quality. Resolving Conflict, Analyzing Information , Multi-tasking and good documentation skills

Personal Details

Date of Birth September 22, 1982 Marital Status Single Nationality Pakistani Passport No AM1514832