Operation management History
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OPERATION MANAGEMENT
HISTORYBE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
2BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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DEVELOPMENT OF MAJOR MANAGEMENT THEORIES
HistoricalBackground Scientific
ManagementHuman Relation
MovementQuality Control
Management Theories
IndustrialRevolution
Adam Smith
TQM
BE Textile Engineer, ME Textile Engineer, M.Phil Quality
Management TANVEER AHMED
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Adam Smithdivision of labour - breakdown of jobs into narrow and repetitive tasks increased productivity
Born 5 June 1723 OSKirkcaldy, Fife, Scotland
Died 17 July 1790 (aged 67)Edinburgh, Scotland
Nationality British (Scottish)
Notable work(s) The Wealth of Nations
Region Western philosophy
School Classical economics
Main interests Political philosophy, ethics,economics
Notable ideas Classical economics,modern free market,division of labour,the "invisible hand"
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Industrial Revolution(1760 – 1840)
The Transition to new manufacturing
process
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Transportation Revolution
Robert Fulton (American)
•Steamboat (1807)•Sped water transportation
Thomas Telford and John McAdam
(British)
•Macadamized roads (1810-1830)•Improved roads
George Stephenson
(English)
•Locomotive (1825)•Fast land transport of people and goods
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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TRANSPORTATION
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Agricultural MachineryEli Whitney – Cotton gin (1793) – Increased cotton production
Cyrus McCormick – Mechanical reaper (1834) – Increased wheat production
Other important inventions: Horse-drawn hay rake, threshing machine, steel plow
Steam engines, gasoline and diesel engines, and electric motors were added to farm machinery as these types of engines were invented.The Industrial and Agricultural Revolutions complemented one another. Developments and needs in one created developments and needs in the other.
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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The spinning wheel was the first invention, but it was very slow.
Threads were spun one at a time, by hand.
The spinning jenny could spin up to eight thread at time. The spinning jenny was much faster than the spinning wheel.
Water Jet Loom
Power Mule
Textiles
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Frederick Taylor
Henry Gannt Frank and Lillian
Gilbreth Luther Gulick III Max Weber Henri Fayol
The process of approaching various aspects of organizations in a scientific manner using scientific tools such as research, management, and analysis.
SCIENTIFIC MANAGEMENT 1910-1935
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Scientific Management Theorists
PURISTSFrederick Taylor
Henry GanntFrank and Lillian
Gilbreth
TRANSITIONALISTS
Luther GulickMax WeberHenry Fayol
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Frederick Winslow Taylor (1856- 1915)
F. W. Taylor, was an American mechanical engineer who sought to improve industrial efficiency.
He is regarded as the father of scientific management, and was one of the first management consultants.
He is sometimes called as “Father of Scientific Management”.
Studied most efficient worker Used stop-watch timing to measure each production
step Eliminated any unnecessary movements Designed standardized instruction cards for
employees Employees paid for meeting the established rate of
production
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Henry Ford
Henry Ford, who introduced mass production of cars, adopted Taylor’s methods
but took them further with the use of machines to replace some of the tasks performed by workers.
Most famous of these was the introduction of a moving conveyor belt in his factories which provided an extension to Taylor’s methods.
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Henry Gannt Worked with Taylor at Midvale Steel Company Specialized in incentive wage plans Introduced a differential piece rate system – Task
work with a bonus Permitted workers to improve the production system Introduced a bonus for foremen based on the
number of their workers who earned bonus Developed Gantt Chart
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Frank and Lillian Gilbreth- Associates of F.W.Taylor, their work was intertwined with his and their motion studies predated Taylor’s system first published in 1903.- Developed the laws of human motion from which evolved the principles of motion economy
Pioneers in the field of motion studies and provided the foundation for job simplification, meaningful work, and incentive wage plans.
Analyzed each motion of work for wasted efforts in an attempt to reduce each task to the smallest amount of expended time and energy.
Professed: effective training, effective work methods, improved work environment, positive psychological perspective.
Made the connection between standardization and efficiency Believed that time could not be separated from motion; the two were intertwined.
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Frank and Lillian Gilbreth Systematically examined how repetitive
tasks were performed These repetitive tasks were broken down
into Therbligs, which are systems for analyzing the motions involved in performing a task. This consisted of identification of individual motions, as well as moments of delay in the process, designed to find unnecessary or inefficient motions and to utilize or eliminate even split seconds of wasted time.
Invented and refined Therbligs roughly between 1908 and 1924. Each Therblig had a mnemonic symbol and standard color for charting
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Luther Hasley Gulick III
Seven Administrative Procedures - Gulick
Planning Organizing Staffing Directing Coordinating Reporting Budgeting
GILBRETHS
- Devoted to Efficiency
- Analyzed Motion and Movements of Workers
- Created Therblig System
- Their studies were part of the manufacturing revolution in the U.S.
GULICK
- Applied Scientific Method to Management“Dean of American Public Administration”
- Division of Labor and Integrated Organization
- Applied Scientific Approach to Personnel Management- Defined work in terms of
positions needed to carry out a process, rather than the people doing the work
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Weberian Model of Bureaucracy Division of Labor
and Specialization Impersonal
Orientation Hierarchy of
Authority Rules and
Regulations Career Orientation
Max Weber Henri Fayol (1841-1925)
Fayol’s Five Functions of Management1. Forecasting and Planning2. Organization3. Command4. Coordinate5. Control
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Transitional Theorists
Marry Parker Follet (1868 – 1933), Chester l.Barnard (1886 – 1961) and Lyndall F.Urwick ( 1891 – 1983) Represent traditional Human Relation
theorists.
Situated b/w classical management and Behavioral approaches to the Employment relationship.
All these writers emphasis on the Importance of Social Factors at work, Including work team, Leadership Style and Informal Systems in organizations.
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Behavioral School (Industrial Psychology)
This approach attempts to apply psychological research to the Employers vs employee relationship
Hugo Munsterberg ( 1863-1916) applied Personality research to employee
selection, Work design and Training program
Walter Dill Scott and James Mckeen Cattell Developed Personality Tests for the recruitment of sales and managerial Staff
Elton Mayo (1880-1949) initiated human relations (Hawthorn Study – Hawthorn works US Electric Company)Study of the relationship b/w satisfaction of employee needs and productivity, Concluded that
employees reacted positively to management concern (effective communication and employee participation in mgt policies and procedure)Drive from his work ( QWL, Abraham Maslow, Fredrick Herzberg)
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Management Science:
(Quantitative School)
This approach measuring the Outcomes of Jobs and Work system
Application include Production Schedule Productivity strategies Consequent
management Planning Control Mechanisms
Integrated Theory: (Systems Theory)
• The System approach sees organization as • Unified system with specific inputs and
outputs.• Important Features include
• Interaction b/w Jobs• Technology• Environment• Control mechanism
• HR Aspects include communication between the • Various subsystem• Coordination with Input /output• Effective interaction b/w employee and
technological systems
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Contingency Theory
This theory developed by the writers such as Tom burns Henry Mintzberg Heshey and Blanchard
Contends that every organization and every environment is different and therefore requires a different approach Scientific management Organization theory Behavioral science or management
science may or may NOT Apply according to business circumstances.
Excellence Theory
• Popular in 1980s is based upon• Research studies of Tom
Peters and Bob Waterman.• These researchers argue that
productivity and profitability are the • Direct result of excellent
employment management• Which is largely based on
Employee centered approach• Due to decline of identified
excellent companies • Research has been
discredited
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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Total Quality Management (TQM) Proposed by Dr.W.Edward Deming,
Total quality management, effectively applied in Japanese and US industry after the 2nd world
war
Deming advocate the following Principles of Management Constancy/loyalty of Purpose toward
product/service improvement Maintain ongoing improvement / cost
reduction Adopt new philosophy Adopt Meaningful measure of quality Adopt modern training method Setup education and training programs Statistically validate quality
• drive out fear
• Remove barriers
• Breakdown organizational
barriers through team work
• Eliminate arbitrary numerical
goals / visible figures
• Eliminate work standard and
numerical quotas
TQM has been applied in some organizations to their competitive strategies.
However criticized due to procedures driven
BE Textile Engineer, ME Textile Engineer, M.Phil Quality Management TANVEER AHMED
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