Operability TroubleShooting

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    TROUBLE SHOOTING IN THE PROCESS

    INDUSTRIES

    A “bread and butter” skill !r all "#e$i"al en%ineers&

    Uses s'ste$ati" TS

    $et#!d and builds

    te"#ni"al kn!(led%e

    t#r!u%# e)*erien"e+

    N! s'ste$ati" $et#!d+ N!

    (a' t! !"us te"#ni"al

    kn!(led%e+

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    v1

    Hot Oil

    v2

    v3

    L1

    v7

    v5 v6

    Hot Oil

    F1 T1 T3

    T2

    F2

    T4

    T5

    F3 T6

    T8

    F4

    L2

    v8

    T7

    P1

    F5

    F6T9

    v4

    T#e 'ield ! ,aluable *r!du"t #as de"reased b' -./

    !,er t#e last (eek+ 0i) t#e *r!ble$&

    D! (e "all t#is an !**!rtunit'1 a "#allen%e

    !r a "risis2

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    v1

    Hot Oil

    v2

    v3

    L1

    v7

    v5 v6

    Hot Oil

    F1 T1 T3

    T2

    F2

    T4

    T5

    F3 T6

    T8

    F4

    L2

    v8

    T7

    P1

    F5

    F6T9

    v4

    T#e 'ield ! ,aluable *r!du"t #as de"reased b' -./

    !,er t#e last (eek+ 0i) t#e *r!ble$&

    Let3s %uess

    4!u $ean t#at t#e rea"t!r

    isn3t (ell $i)ed2

    5#at "!uld %! (r!n%

    (it# a *u$*2

    5e need a s'ste$ati" (a'

    t! tr!uble s#!!t2

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    PROCESS TROUBLESHOOTING

    5#at d! (e (ant t! learn2

    Attitude 6 5e (ant t! distin%uis# n!r$al ,ariati!n

    r!$ a se,ere ault and ind t#e r!!t "ause ! a ault.

    Skill6 5e "an

    a**l' a

    s'ste$ati"

    Tr!uble S#!!tin%

    7et#!d

    8n!(led%e6 5e

    understand *r!"ess

    *rin"i*les ande9ui*$ent

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    5#at is Tr!uble S#!!tin%2

    • A**li"ati!n ! Pr!ble$ S!l,in% $et#!ds t! t#e dia%n!sisand i$*r!,e$ent ater de,iati!ns !""ur in a s'ste$+

    5e d! t#is in !ur e,er':da' li,es all t#e ti$e

    5#' d!esn3t t#e *rint!ut l!!k like t#e s"reen

    dis*la'2 5e !nl' #a,e ;. $inutes t! #and

    in !ur

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    PROCESS TROUBLESHOOTING :

     A 5ORTH5HILE EDUCATIONAL TOPIC

    Can (e tea"# Tr!uble S#!!tin%2

    • Pe!*le i$*r!,e (it# e)*erien"e and edu"ati!n

    • Students beneit r!$ a s'ste$ati" $et#!d and

    earl' e)*erien"e

    • TS $!ti,ates and %uides learnin% ! *r!"ess

    *rin"i*les and desi%ns t#at "an be easil' $!nit!red

    • TS %i,es ne( insi%#ts !r lie:l!n% skill i$*r!,e$ent

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    S8ILLS

    Tail!r (ell kn!(n Pr!ble$

    S!l,in% 7et#!d

    -+ Build !n *ri!r PS e)*erien"es

    =+ Gi,e '!u a *r!"edure t! ada*t t!

    $an' situati!ns

    ;+ C!nsistent (it# $et#!ds used in

    en%ineerin% *ra"ti"e

    For more detail, see Woods, D., Successful Trouble Shooting for Process

     Engineers, Wiley VCH, Weinheim, 2006.

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    Ste* - : En%a%eSte* = : Deine

    Ste* ; : E)*l!re

    Ste* < : Dia%n!sis

    Ste* > : I$*le$ent

    Ste* ? : L!!kba"k 

    TROUBLE SHOOTING APPLIES THE

    SI@:STEP PROBLE7 SOLING 7ETHODIt3s a "ir"le1 n!t a linear

    $et#!d

    1

    2

    34

    5

    6

    5e l!!k ba"k ater ea"# ste*+ Are t#e results ! *re,i!us ste*s uture

    state1 *r!"ess understandin%1+ still a**r!*riate2

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    TROUBLE SHOOTING APPLIES THE

    SI@:STEP PROBLE7 SOLING 7ETHOD

    Ste* - : En%a%eSte* = : Deine

    Ste* ; : E)*l!re

    Ste* < : Dia%n!sis

    Ste* > : I$*le$ent

    Ste* ? : L!!kba"k 

    It3s "ir"ular1 n!t linear

    1

    2

    34

    5

    6

    1

    2

    34

    5

    6

    I ste* is "!$*le)1 "an a**l' all si) ste*s inside !ne $a!r ste*

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    Tr!uble S#!!tin% 5!rks#eet

    -+ En%a%e

    =+ DeineCurrent, desired,deiation

    Desired !inal state" #$%&'#

    'he (ro)lem *#+*# -'

    ;+ E)*l!re

    a. Fundamentals

     ). &eleant Chanes

    /. (erien/e !a/tors

    d. Data /onsisten/y

    e. ounds on )ehaior 

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    C!urse Tr!uble:s#!!tin%

    5e (ill intr!du"e t#e $et#!d al!n%

    (it# %!!d and *!!r a"ti!ns (#ile

    s!l,in% a *r!"ess e)a$*le+

    T#en1 (e (ill s!l,e a "!u*le $!re

    e)a$*les durin% a (!rks#!*+ T#ese

    (ill be !n t#e t(!:t!(er distillati!n

    *r!"ess+

    Naturall'1 (e (ill #a,e a s#!rt eedba"k

    sessi!n t! "#e"k !ur learnin% (e als!

    "all a eedba"k sessi!n a 9ui+

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    CLASS E@A7PLE6 Let3s dis"uss t#is *r!"ess (it#

    *re#eat1 *a"ked bed rea"ti!n1 and eluent "!!lin%

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

    0C-

    0=

    TC-

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    CLASS E@A7PLE6 0ired Heater S"enari!

    9ou are :or;in at your !irst t loo; usual to you, and she )eliees that it is

    /aused )y im(ro(er )ehaior o! the sta/; dam(er.

    Fortunately, you learned trou)le?shootin s;ills in uniersity. o:, you /an

    /om)ine your s;ills :ith the o(erator>s insihts to sole the (ro)lem.

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    Feed tank

    FC

    1

    P3

          V      3

          0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

    'ime →

    'em(

    'C1

    Fuel !lo:

    F2

    Feed rate

    FC1

    CLASS E@A7PLE6 Tr!uble S#!!tin%

    T#e !*erat!r d!es n!t like t#ese trends

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    Deal (it# e$!ti!ns

    7ana%e stress

    0irst e( ti$es (e (!n3t a"#ie,e *ere"ti!n

    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

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    'ime →

    'em(

    'C?1

    Fuel !lo:F2

    Feed rate

    FC1

    CLASS

    E@A7PLE

    T#is is t#e *l!t !sele"ted data t#at

    is "!n"ernin% t#e

    !*erat!r+

    PROCESS TROUBLESHOOTING

    ui"k1 (#at is t#e *r!ble$2

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    'ime→

    'em(

    'C1

    Fuel !lo:

    F2

    Feed rate

    FC1

    Feedtank

    FC

    1

    P3

           V

           3

           0

           0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

    #ir 

    $ntake

    FC

    5

    T#e *u$* is

    "a,itatin%

    T#e rea"t!r

    is leakin% T#e "!ntr!l

    s'ste$ is unstable

    Aliens #a,e

    landed&

    D!n3t %uess&

    ENGAGE

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    S!$e initialattitudes t#at are

    n!t #el*ul+

    • 5#at1 (#' #a,en3t '!u d!ne

    s!$et#in%2

    • I d!n3t understand1 but I better

    d! s!$et#in% ast+

    • O# dear1 run&&

    • JI #!*e n! !ne kn!(s t#at I

    d!n3t kn!( t#e ans(er+ I #a,e

    n! "!niden"eK

    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

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    S!$e initial attitudes

    t#at are #el*ul+

    • Listen and read "areull'+ D!

    n!t e)*e"t t#e ans(er t! be!b,i!us+

    • 5!rk (it# !t#ers in s!l,in% t#e

    *r!ble$+

    • Use t#e standard TS $et#!d&

    • A**l' *r!"ess *rin"i*les+

    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    I (ant t!1

     and I "an&&

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    TS IS GOAL:DIRECTED

    Dra( a sket"# and n!te ke' ,ariables+

    5#at s#!uld be is a"tuall' #a**enin%2

    T#ere!re1 t#e de,iati!n is6 ))))))))

    Current

    stateUn*r!itable

    and *er#a*s1

    unsae

    0inal

    stateEi"ient1

    $a' take

    ti$e

    Initial

    stateSae and

    a"#ie,ed

    9ui"kl'

    Safety, major equipment damage and large $ loss takeprecedence.

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    Current

    stateUn*r!itable

    and *er#a*s1

    unsae

    0inal

    stateEi"ient1

    $a' take

    ti$e

    Initial

    stateSae and

    a"#ie,ed

    9ui"kl'

    DE0INE STATES6 S7ARTS:M

    • S*e"ii" and 7easurable

    • Attainable• R eliable• Ti$el' "an be a"#ie,ed in t#e a**r!*riate ti$e• Sael'

    • M C!st:Ee"ti,e

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    'ime →

    -utlet 'em(

    Fuel !lo: rate

    Feed rate

    CLASS E@A7PLE

    S#!uld be6

    A"tuall'6

    Initial state6

    0inal State6

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    Let3s "!$*lete t#e

    deiniti!n+

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    'ime →

    -utlet 'em(

    Fuel !lo: rate

    Feed rate

    S#!uld be6 "!ntr!llin% te$*erature

    A"tuall'6 te$*erature is allin% ast1 but uel

    is in"reasin%2

    Initial state6 a"#ie,e sae !*erati!n ast&

    0inal State6 Pr!du"e desired a$!unt !

    *r!du"t

    F e e d t a n k

    F C

    1

    P 3

                 V

                 3

                 0

                 0

    T C

    3

    T 4

    F u e l

    o i l

    F

    2T 7

    P r o d u t

    t a n k

    C ! " !

    F

    7

    # i r 

    $ n t a k e

    F C

    5

    DE0INE

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    Ri"# understandin%

    • 0unda$entals

    • C#e"k in!r$ati!n and data&&&

    • Rele,ant "#an%es

    • Startu*

    • Trends

    • ui"k b!unds

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    • 0unda$entals: 7FE Balan"es1 Se"!nd La(1 St!i"#i!$etr'

    : 5#at ae"ts t#e ke' ,ariables2

    : C!uld “n!r$al” *lant ,ariati!n "ause t#is

      be#a,i!r2

    : Causalit'1 (#at "a$e irst2 5#at (as "ause2

    CLASS E@A7PLE

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    Let3s deter$ine rele,ant

    "ausal relati!ns#i*s+

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    22

    5#at !t#er "auses

    inluen"e t#e ee"t2

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    Ti$e

    CAUSE E00ECT

    0eed

    l!(

    0eedte$*era:

    ture

    Heater !utlet te$*erature

      ↓  2

    5#i"# dire"ti!n (!uld "ause t#e ee"t2

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    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    • C#e"k in!r$ati!n and data&&&

    : Is t#e te$*erature a"tuall' de"reasin%2: Is uel a"tuall' in"reasin%2

    : 5#at *rin"i*les "an be used t! "#e"k data2

    • 0unda$ental Balan"es

    • Du*li"ate sens!rs !n t#e sa$e ,ariable

    • C!nsisten"' in rate *r!"esses

    : *ressure and l!(

    : te$*eratures in #eat transer

    • C!nsisten"' in e9uilibriu$ *r!"ess: te$*erature and *ressure in e9uilibriu$ *r!"ess

    • Trends ! related ,ariables

    : te$*erature and "!$*!siti!ns in rea"t!r

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    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    • C#e"k in!r$ati!n and data&&&

    : Is t#e te$*erature a"tuall' de"reasin%2: Is uel a"tuall' in"reasin%2

    : 5#at *rin"i*les "an be used t! "#e"k data2

    CLASS E@A7PLE

    H!( "an (e ,eri' t#e data and in!r$ati!n

    in t#e !ri%inal *r!ble$ state$ent2

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    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    • C#e"k in!r$ati!n and data&&&

    : Is t#e te$*erature a"tuall' de"reasin%2: Is uel a"tuall' in"reasin%2

    : 5#at *rin"i*les "an be used t! "#e"k data2

    -+ Te$*erature sens!rs !r "!nsisten"'1 es*e"iall'

    TC:- and T

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    • Rele,ant "#an%es $aintenan"e1 et"+

    5e s#!uld "!nsider t#e ti$e se9uen"e in tr!uble

    s#!!tin% #!(e,er1 a ti$e se9uen"e d!es n!t *r!,e

    "ause:ee"t+

    • Startu* e9ui*$ent irst *la"ed in ser,i"e

    5e $ust "!nsider a (ider ran%e ! r!!t "auses

    (#en e9ui*$ent is bein% started u*+

    • Trends:5#at is dire"ti!n and rate ! "#an%e ! ,ariables2

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    Let3s e)*l!re t#ese issues in t#e

    "lass e)a$*le+

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    CLASS E@ERCISE

    • Rele,ant "#an%es

    a+ Calibrated T and an instru$ent in an!t#er *lant

    b+ C#an%ed eed tank re9uired !*enin%"l!sin% bl!"k

    ,al,es

    • Startu* : n!t a**li"able

    • Trends

    a+ 0!r a l!n% ti$e1 t#e TC:- see$ed t! un"ti!n1

    #!ldin% T near its set *!int

    b+ T#e eed l!( is in"reasin%+

    "+ er' re"entl'1 TC:- is de"reasin% ra*idl'

    d+ er' re"entl'1 0= is in"reasin% ra*idl'

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

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    • 5#at is kn!(n and (#at is !*ini!n2

    5e $ust "!nsider t#e state$ents ! !t#ers+ 5e

    s#!uld seek ,alidati!n !r t#e state$ents+

    • Use %uidelines and e)*erien"e a"t!rs

    5e (ill build t#ese t#r!u%#!ut !ur "areers+

    : H!( d!es data "!$*are (it# t'*i"al ran%e2

    : Is t#at a t'*i"al *u$* !utlet *ressure2

    : 5#at is a t'*i"al a**r!a"# te$*erature2: 5#at #a,e (e learned r!$ *ri!r aults2

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

    Let3s "!$*lete buildin% !ur understandin%

    ! t#e "lass e)a$*le (it# t#ese issue+

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    CLASS E@ERCISE

    • 5#at is kn!(n and (#at is !*ini!n28n!(n

    Data *l!tted

    0eed tank "#an%ed 5as it2 5as it d!ne "!rre"tl'2

    T "alibrated

    O*ini!ns

    An unusual s$ell is *resent

    T#e "ause is t#e sta"k da$*er

    • Use %uidelines and e)*erien"e a"t!rsa+ Are t#e ,alues ! t#e *r!"ess ,ariables t'*i"al2

    b+ H!( l!n% d!es t#e TC:- ,ar' be!re it “settles

    d!(n” ater a l!( "#an%e

    "+ 5#at is a t'*i"al disturban"e t! TC:-2

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    PROCESS TROUBLESHOOTING

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    “T#e s!luti!n t! a *r!"ess *r!ble$ isn3t

    !und b' sittin% be#ind '!ur desk1 but b'

    %!in% t! t#e *lant and "arr'in% !ut tests

    and e,aluatin% t#e data+”

    b' Laird1 et al1 C#e$+ En%r+ Pr!%ress1 =...

    5e #a,e t! anal'e t#e initial data and

    !r$ulate (!rkin% #'*!t#eses+ T#ese#'*!t#eses %i,e us a basis !r

    in,esti%ati!ns6 t#e' !"us !ur

    in,esti%ati!ns+

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    INITIAL EIDENCE

    Su((ort, Dis(roe,

    Neutral

    DIAGNOSTIC ACTIONS

    Su((ort, Dis(roe, NeutralOR8ING H4POTHESES

    a ) / d e % C D

    Brainst!r$ "auses Su**!rtNeutraldis*r!,e

    C!nsider ti$e1 "!st1 and se9uen"e+

    Ne(1 dia%n!sti"

    a"ti!ns

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    STEPS IN “PLAN”

    A+ Brainst!r$ *!ssible r!!t "auses t#at $i%#t

    e)*lain t#e initial e,iden"e

    B+ Careull' "!$*are t#e "andidate #'*!t#eses

    (it# t#e initial data and dis*r!,e

    #'*!t#eses1 i *!ssible+

    C+ De,el!* a list ! dia%n!sti" a"ti!ns t#at (ill

    #a,e dierent !ut"!$es !r ea"# re$ainin%(!rkin% #'*!t#esis+

    D+ Order t#e dia%n!sti" a"ti!ns a""!rdin% t!

    !ll!(in%6 - #i%# i$*a"t !r redu"in%

    #aards1 = l!( "!st and ; s#!rt ti$e+

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    GENERATING THE CANDIDATE ROOT

    CAUSES

    C#allen%e t#e"!n,enti!nal (isd!$

    @@@@ ust "!uld n!t#a**en+

    • D! n!t be"!nr!ntati!nal

    • based !n *rin"i*les

    • *r!*!se dia%n!sti"

    a"ti!n

    • Bl!"ked *i*e• 0alse $easure$ent

    • C#an%e in e9ui*$ent

    *er!r$an"e

    • C#an%e is "!n,ersi!n

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    INITIAL EIDENCE

    Su((ort, Dis(roe,

    Neutral

    DIAGNOSTIC ACTIONS

    Su((ort, Dis(roe, NeutralOR8ING H4POTHESES

    a ) / d e % C D

    Brainst!r$ "auses Su**!rtNeutraldis*r!,e

    C!nsider ti$e1 "!st1 and se9uen"e+

    Ne(1 dia%n!sti"

    a"ti!ns

    H!( d! (e kn!( t#e entries6 #'*!t#eses1 initial e,iden"e

     and dia%n!sti" a"ti!ns2

    T#e' are based !n t#e understandin% de,el!*ed

    durin% t#e “E)*l!re” ste*1 (#i"# is "ru"ial

    !r %!!d tr!uble s#!!tin%+

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    INITIAL EIDENCE

    Su((ort, Dis(roe,

    Neutral

    DIAGNOSTIC ACTIONS

    Su((ort, Dis(roe, NeutralOR8ING H4POTHESES

    a ) / d e % C D

    Brainst!r$ "auses Su**!rtNeutraldis*r!,e

    C!nsider ti$e1 "!st1 and se9uen"e+

    Ne(1 dia%n!sti"

    a"ti!ns

    CLASS E@A7PLE

    • De,el!* a set ! (!rkin% #'*!t#eses!r t#e ired #eater *r!ble$+

    • E,aluate ea"# usin% t#e initial e,iden"e

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    LIST O0 T4PICAL 5OR8ING H4POTHESESn!t ne"essaril' "!$*lete

    • TC:- "!ntr!l l!!* is unstable

    • Pa"ked bed rea"t!r is *lu%%ed

    • TC:- sens!r is ault' readin% l!(er t#at a"tual T

    • 0uel ,al,e ;.. is ault'

    • 0eed tank is runnin% dr'1 "ausin% ,!rte)

    • Sta"k da$*er is t!! ar "l!sed

    • 0eed l!( rate is t!! #i%#

    Are t#ese r!!t

    "auses2

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    Use "urrent in!r$ati!n t! dierentiate

    a$!n% "andidates

    D!es initial e,iden"e su**!rt1 is it neutral1

    !r d!es it dis*r!,e2

    Re$e$ber t#at initial e,iden"e is sube"t t!

    err!rs1 !r e)a$*le1 a sens!r "!uld be ault'

    !r an !*ini!n "!uld be (r!n%+

    T#is t#!u%#t *r!"ess (ill #el* t! ideni'

    dia%n!sti" a"ti!ns t! "!$*lete tr!uble

    s#!!tin%+

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    Dia%n!sti" A"ti!ns t! dierentiate a$!n%

    re$ainin% "andidates

    G!!d a**r!a"#es

    : S*e"ii" and desi%ned t! test #'*!t#esis: C!nir$ data F in!r$ati!n

    : C!$*are (it# re"entt'*i"al data

    : D! s$all e)*eri$ents

    • ariables "an be $easured• Seek "!nir$in% in!r$ati!n• Retrie,e useul #ist!ri"al data• Anal'e "ause:ee"ts

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    Dia%n!sti" A"ti!ns

    P!!r A"ti!ns

    : “C#e"k t#e ,al,e”: “5#at is t#e #eat transer "!ei"ient2”

    : “5#at is t#e uel te$*erature2”

    : “S#utd!(n *lant and !*en rea"t!r”

    T#ese a"ti!ns9uesti!ns are t!! ,a%ue !r "ann!t

    be d!ne+ H!( (!uld '!u *er!r$ t#e a"ti!n

    and *r!,ide t#e results t! an en%ineer2

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    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

    Hypothesis Initial information Diagnostic ActionTC sens!r drit

    0uel ,al,e is stu"k !*en

    0eed rate "ausin% T de"rease

    TC t!! sl!(

    Let3s "!$*lete t#e table !r t#ese

     #'*!t#eses

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    Hypothesis Initial information Diagnostic ActionT sens!r drit Neutral C#e"k (it# te$*erature at

    e)it ! rea"t!r

    0uel ,al,e is stu"k !*en Dis*r!,e

    Te$*erature (!uldin"rease

    Pla"e l!( "!ntr!ller in

    $anual and $ake s$all"#an%e t! "!ntr!ller !ut*ut

    0eed rate "ausin% T de"rease

    TC t!! sl!(

    Dis*r!,e

    *re,i!us "#an%es (ere

    "!ntr!lled

      

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    INITIAL EIDENCE

    Su((ort, Dis(roe,

    Neutral

    DIAGNOSTIC ACTIONS

    Su((ort, Dis(roe, NeutralOR8ING H4POTHESES

    a ) / d e % C D

    Brainst!r$ "auses Su**!rtNeutraldis*r!,e

    C!nsider ti$e1 "!st1 and se9uen"e+

    Ne(1 dia%n!sti"

    a"ti!nsCLASS E@A7PLE

    • De,el!* a set ! dia%n!sti" a"ti!ns+

    • C!ntinue until t#e r!!t "ause #as been identiied+

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    PROCESS TROUBLESHOOTING

    5!rkin% #'*!t#esis Initial data SND

    'C?1 unsta)le , transient /ould )e start o! lare

    os/illation

    8a/;ed )ed (lued D, !lo: a((ears normal in F1 and F@'C?1 sensor lo: , a/tual tem(erature /ould )e hih

    Vale 300 !aulty D, the !uel !lo: is in/reasin

    Feed tan; lo: D, the !eed !lo: is normal

    #ta/; dam(er /losed #, /ould a!!e/t the /om)ustion

    Feed !lo: rate too hih

    'his is not a root /ause. 7et>s assume that

    the (ro(osed root /ause is not enouh !uel

     , !uel ale not !ully o(ened

    EALUATE THE 5OR8ING H4POTHESES

     S = Support, N = Neutral, D = Disprove

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    PROCESS TROUBLESHOOTING

    EALUATE THE 5OR8ING H4POTHESES

    5!rkin% #'*!t#esis Dia%n!sti" data SND

    'C?1 unsta)le 8la/e /ontroller 'C?1 in maual andin/rease /ontroller out(ut slo:ly

    8a/;ed )ed (lued +%'C?1 sensor lo: Com(are the tem(eratures !rom '4 and '@

    Vale 300 !aulty +%

    Feed tan; lo: +a

    #ta/; dam(er /losed *n/rease the dam(er o(enin

    Feed !lo: rate too hih

    'his is not a root /ause. 7et>s assume thatthe (ro(osed root /ause is not enouh !uel

     +%

     S = Support, N = Neutral, D = Disprove

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    PARETO PLOT

    Esti$ate t#e beneit r!$ ea"# "!rre"ti,e a"ti!n1 and

    i$*le$ent t#!se ustiied.

    ene!it

    Corre/tie a/tion

    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    D! it&

    7an' a"ti!ns $a' be *!ssible+ 5e sele"t

    t#!se ustiied b' beneits+

    A Paret! *l!t *r!,ides a ,isual dis*la' !

    relati,e beneits+

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    INITIAL EIDENCE

    Su((ort, Dis(roe,

    Neutral

    DIAGNOSTIC ACTIONS

    Su((ort, Dis(roe, NeutralOR8ING H4POTHESES

    a ) / d e % C D

    Brainst!r$ "auses Su**!rtNeutraldis*r!,e

    C!nsider ti$e1 "!st1 and se9uen"e+

    Ne(1 dia%n!sti"

    a"ti!ns

    5e (ill "!ntinue dia%n!sti" a"ti!ns until !nl'

    !ne #'*!t#esis re$ains t#at #as n!t been

    dis*r!,ed+ At t#at *!int1 (e (ill %enerall'

    "!n"lude t#at t#e re$ainin% #'*!t#esis is true+

    5e (ill "all it t#e “r!!t "ause”+

    N!te t#at (e #a,e n!t *r!,ed t#e #'*!t#esis

    (e #a,e n!t dis*r!,ed it+

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    D! it&

    A"#ie,e t#e

    Initial state 9ui"kl'

    : Return t! sae !*erati!n

    : A""e*table *r!du"t 9ualit'

    : Pr!te"t *r!"ess e9ui*$ent

    0inal state reliabl': Ei"ient*r!itable !*erati!n

    : Desired *r!du"ti!n rate1 i easible

    : A"#ie,ed (it#!ut undue $!nit!rin%

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    P!ssible s!luti!n s"!res

    7usts 1 AA 4

    1. #a!ety 4   9

    2. $eet (rodu/tion /ontra/ts 9 9

    5ants :eiht1. DCF B 15 10

    2. nery E 2 =+; 5 @

    'otal :eihted s/ore 115

    5e t'*i"all' (ill NOT "!$*lete Paret!

    "#arts !r 7ust5ant tables (#en s!l,in%a *lant *r!ble$+

    But1 (e need t! use t#ese $et#!ds (it#!ut

    !r$al d!"u$entati!n&

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    Let3s *re*are t#e ste*s!r a"#ie,in% t#e

    desired states+

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    CLASS E@A7PLE

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

    T>

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    R!!t "ause

    • In"rease eed⇒

     l!(er T

    • L!(er T⇒

      "!ntr!ller in"reases uel

    • De"reased airuel air"!nstant

    • Insui"ient air⇒

     l!(er T

    8e' C!n"e*t

    T#e *r!"ess %ain in

    t#e eedba"k l!!*

    "#an%ed si%n&

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2

    T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

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    PROCESS TROUBLESHOOTINGPROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    A"#ie,e t#e irst desired state ra*idl'&

    • Pla"e TC:- in $anual1 st!* t#e in"rease ! uel t!

    #eater

    • Cl!se uel ,al,e ,;.. until T:- starts t! in"rease

    N!te6 D! n!t in"rease t#e air t! t#e uel ri"#

    #eater en,ir!n$ent&

    • Ensure t#at !)'%en is in e)"ess in lue %as n!s$!ke1 ,ie( la$e1 sa$*le lue %as t! lab

    • Pla"e TC:- in aut!

    • C!ntinue t! in"rease eed1 but in"rease air l!(

    be!re eed& 7!nit!r sta"k %as+

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    PROCESS TROUBLESHOOTINGPROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    A"#ie,e t#e inal desired state+

    • Install !n:strea$ lue %as anal'er

    • Set desired e)"ess !)'%en b' e)*erien"e t! be -+>:

    =/• Pr!,ide l!( !)'%en alar$ t'*i"al ,alue ! -/

    • Train !*erat!rs t! adust air l!( t! a"#ie,e

    desired e)"ess !)'%en

    • Aut!$ate t#e "!ntr!l ! !)'%en b' adustin% t#eair l!( rate+ T#is (!uld be a "as"ade "!ntr!l

    desi%n+

    OC SS O S OO G

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    PROCESS TROUBLESHOOTING

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    Create a “L!!kba"k”

    • Did (e s!l,e t#e R!!t Cause2

    • Did (e %enerate $!re "!nir$in%

    in!r$ati!n2• H!( "an (e *re,ent in t#e uture

    : trainin%

    : $!nit!rin% *r!%ra$s

    : $!dii"ati!ns t! "urrent *lant e9ui*$ent F!r

    *r!"edures: desi%n %uidelines !r uture *lants

    • En#an"e !ur *ers!nal e)*erien"e a"t!rs

    •C#e"k et#i"s and le%al !ne $!re ti$e

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    Let3s *re*are a l!!k 

     ba"k (it# ste*s t!

     *re,ent uture in"idents

    -+ En%a%e

    =+ Deine

    ;+ E)*l!re

    + I$*le$ent

    ?+ E,aluate

    CLASS E@A7PLE

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

    PROCESS TROUBLESHOOTING

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    PROCESS TROUBLESHOOTING

    SO7E T4PICAL STRATEGIES THAT DO NOT 5OR8 

    -+ I '!u d!n3t understand1 %uess+

    =+ C!nuse s'$*t!$s (it# r!!t "ause+

    ;+ Get tunnel ,isi!n+

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    T  r ! u b l  e s # ! ! t  i  n  % 

    Attitude C#e"k 

    I #ate tr!uble s#!!tin%+

    T#e !r$s are t!! l!n%1

    I d!n3t kn!( en!u%#ab!ut e9ui*$ent1 and

    I d!n3t like t#e *ressure+4ea#1 'ea#1 I kn!(

     t#at I3ll #a,e t!

     tr!uble s#!!t+

    I3ll (ait until it

    reall' $atters+• N! $e$!riati!n1 '!u (ill #a,e

    t#e !r$

    • G!!d1 “*r!ble$:based” (a' t!

    learn ab!ut e9ui*$ent

    •Pressure1 tr' (#en MM $atters&

    • 5#en it $atters1 (e #a,e t!

    *r!du"e i$$ediatel'+

    PROCESS TROUBLESHOOTING

    PROCESS TROUBLESHOOTING

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    PROCESS TROUBLESHOOTING

    8e' additi!nal less!n6 5e $ust build *lants t#at "an be

    $!nit!red and dia%n!sed& T#is re9uires $an' e)tra sens!rsl!"al and re$!te1 sa$*le *!ints !r lab!rat!r'1 and

    s!$eti$es1 ,isual !bser,ati!n %lass *!rts+

    5#at (!uld '!u

     add t! t#is desi%n

     t! i$*r!,e

     tr!ubles#!!tin%2

    Feed tank

    FC

    1

    P3

          V      3      0      0

    TC

    3

    T4

    Fuel

    oil

    F

    2T7

    Produt

    tank

    C!"!

    F

    7

     #ir 

    $ntake

    FC

    5

    L-

    L=

    P-

    P;

    T>

    T?

    PROCESS TROUBLESHOOTING

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    0urt#er Ste*s t! Reine Tr!uble S#!!tin% Skills

    • Re,ie( atta"#ed table (it# enri"#in% and detra"tin%

    be#a,i!rs !r a tr!uble s#!!ter• Ski$ reeren"es !n t#e ne)t slide and l!"ate #ints $!st

    #el*ul t! '!u

    • Per!r$ t#e (!rks#!*s in"luded in t#is less!n

    • Pra"ti"e t#e tr!uble s#!!tin% $et#!d !n *r!ble$s '!u

    en"!unter in '!u studies lab!rat!r'1 inde*endent

    resear"#1 !*erabilit' *r!e"t in t#is "!urse1 et"+

    PROCESS TROUBLESHOOTING

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    Reeren"es !r Tr!uble S#!!tin%

    'he !ollo:in three resour/es (roide e/ellent a((roa/hes and use!ul re!eren/es !or !urther

    study.

    Foler, H. #/ott and #tee 7elan/, Strategies for Creative Problem Solving , 8renti/e Hall 8'&,

    G((er #addle &ier, 15.

    Ie(ner, Charles and en

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    • Deelo( a mental imae o! the (ro)lem

    Various leels o! a//ura/y to s/reen ideas, Jsu//essie a((roimationK

    For eam(le,

    ? in(ut+out(ut only, no details o! me/hanisms :ithin system

    ? order o! manitude on system )ehaior 

    ? limits on )ehaior se/ond la:, euili)rium, et/.

    ? ty(i/al results !rom similar /al/ulations or data

    ? sim(li!ied analysis /onstant (ro(erties, (er!e/t eui(ment, et/.

    ? detailed /al/ulations !lo:sheetin

    ? thorouh data e(erimentation see Chem. n. 4C03 !or methods

    • *nitially, remoe some /onstraints !rom the (ro)lem.

    ? *! * /ould loo; at the /atalyst sur!a/e, A

    ? *! * /ould ;no: the a/tual rate o! rea/tion, A

    ? *! * /ould loo; at the internal !lo:s in the essel, A.

    • e o(en to an unli;ely )ut not im(ossi)le root /ause

    • Deelo( the Jnothin ha((enedK hy(othesis. Could the situation arise :ithout a (ro)lem )ut :ith a !ault in some dataL *s this

    really a (ro)lemL

    • 'a;e a ris; :ith a J!ar outK idea

    • Don>t

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    A**endi) B+ E)tra t!*i"s !r PLAN

    #hort term

    • to moe ui/;ly to a sa!e and enironmentally a//e(ta)le /ondition

    • to aoid damae to eui(ment

    • to maintain the (lant in a /ondition to reain o(eration ui/;ly i! (ossi)le

    • to !urther eri!y the dianosis i! needed

    • to maintain (rodu/t uality i! (ossi)le• to a/hiee as near as (ossi)le the desired (rodu/tion rate

    7oner term

    • to shutdo:n eui(ment, i! needed !or re(air, sa!ety, et/.

    • to (roide time !or detailed analysis and /al/ulations or la)oratory inestiations

    • to (er!orm dianosis (ossi)le only on (lant a!ter shutdo:n

    • to im(roe the o(eratin (oli/y used )y (lant (ersonnel

    • to im(roe the maintenan/e (oli/y o! the (lant

    • to (roide im(roed eui(ment !or the (lant

    e. Continue to 'rou)le #hoot

    • Ho: /an :e monitor the solution to eri!y that the dianosis :as /orre/tL

    • Ho: /an :e )e alert !or other (otential (ro)lemsL

    !. Communi/ate and see; su((ort and /ritiues !rom others•  aturally, this de(ends on the time aaila)le and /ost o! the solution

    • Do not relate the history o! your (ro)lem solinM ie a summary o! the situation, dianosis ta)le, )asis !or root /ause dianosis

    and (ro(osed solution.• Clearly relate the im(li/ations !or sa!ety, enironment, (rodu/t uality, (rodu/tion and /ost

    • e /on/ise

    • e honestM e(lain any remainin un/ertainty

    . When areement has )een rea/hed and authority ien

    • Do/ument the analysis and solution /learly and (re/isely

    • 8roide a /lear (lan o! ee/ution :ith measura)le /he/; (oints

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    A**endi) C+ E)tra t!*i"s !r EALUATE

    a. Did :e sole the (ro)lemL Com(are the results :ith (redi/tions

     ). What are the )ene!i/ial /ollateral /onseuen/es o! solin the (ro)lemL

    ? Ho: /an :e )e sure to sustain theseL

    /. What are (otential (ro)lems /aused )y your solution ethi/al, leal, sa!ety, (ro!it et/.L

    ? 8re(are /orre/tie a/tions i! they should o//ur 

    d. Ho: /an :e (reent this (ro)lem !rom re/urrinL

    e. Ho: /an you hel( your /olleaues !rom your learnin e(erien/eL

    !. Ho: /an :e add to our e(erien/e !a/torsL

    . Ho: /an :e identi!y a similar (otential (ro)lem at an early stae in its deelo(mentL

    nineers esta)lish (ro/ess $!nit!rin% and dia%n!sis (ro/edures that are (er!ormed routinely to (roide early indi/ation o!

     (lant (er!orman/e. Ho: /an the (ro)lem solin e(erien/e )e used to im(roe monitorin o! this (lantL For eam(le,

    • *m(roed trainin o! o(eratin (ersonnel• %dditional sensors or (eriodi/ la)oratory analysis• %dditional /al/ulations to summariNe (lant (er!orman/e yields, enery+;, e!!i/ien/y, heat trans!er eui(ment, et/.

    • 7o/al monitorin o! eui(ment

    • *m(roed maintenan/e (ro/edures that are (er!ormed immediately u(on a s(e/i!i/ /ondition in the (lant

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    TROUBLE SHOOTING 5OR8SHOP

    5e (ill i$*r!,e !ur TS skills b' a**l'in% t#e standard

    $et#!d t! a *r!"ess (it# (#i"# (e are all a$iliar1

    distillati!n+ T#e *r!"ess is %i,en in t#e !ll!(in% i%ure+

    N!te t#at t#e distillati!n *r!"ess in"ludes #eat transer1luid l!(1 *r!"ess "!ntr!l and saet' e9ui*$ent+

    5e "ann!t "!$*art$entalie !ur kn!(led%e (#en s!l,in%

    realisti" *r!ble$s&

    0!ur *r!ble$s are *r!,ided+ 4!u (ill (!rk in %r!u*s t!

    s!l,e t#ese+ T#e instru"t!r (ill *r!,ide eedba"k t! '!ur

    9uesti!ns and dia%n!sti" a"ti!ns+

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    T(!:distillati!n

    *r!"ess used in t#e

    Tr!uble S#!!tin%

    5!rks#!*

    • De*r!*anier

    • Debutanier

    See larger co"# in the lecture notes$

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    TROUBLE SHOOTING 5OR8SHOP E@ERCISE -

    'he ne: t:o?distillation to:er (lant in the !iure :as

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    TROUBLE SHOOTING 5OR8SHOP E@ERCISE =

    'o )e a)le to sell your (rodu/ts, your (lant must o)tain *#- /erti!i/ation. 'his ensures that the

     (lant has /onsistently en!or/ed uality /ontrol (ro/edures. 9our /ustomer seri/e enineerre(orts that one o! the /ustomers is dissatis!ied :ith the )utane (rodu/tM you don>t hae more

    details. %s a result, you hae esta)lished a routine /om(osition analysis o! arious streams in the

    de(ro(aniNer and de)utaniNer in the t:o?distillation (ro/ess that has )een o(eratin !or years.

    'he /om(osition monitorin (roram has )een o(eratin !or one :ee;. 'he la)oratory analyses

    indi/ate too mu/h aria)ility in the mole !ra/tion (ro(ane in the )ottoms o! the de(ro(aniNer, C?.

    For the last day, the mole !ra/tion (ro(ane has )een a)out 0.04, :hile the taret is 0.015.

    e!ore the ne: (ro/edures, :e neer ;ne: that :e :ere o(eratin the (lant (oorly, so no one

    /aredO *! you /annot o)tain *#- /erti!i/ation, the /om(any :ill not )e a)le to sell (rodu/ts to the

    ;ey /ustomers.

    eryone is mad at you !or !indin the (ro)lemO 9ou )etter sole this (ro)lem so that the (lant

    /an /ontinue to o(erate and you are sa!e at :or;.

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    TROUBLE SHOOTING 5OR8SHOP E@ERCISE ;

    'he o(eration o! the u(stream  (ro/ess, :hi/h (re(ares the !eed to the t:o?distillation to:er

     (ro/ess, is )ein modi!ied to a//ommodate a ne: /atalyst  and modi!ied ra: material/om(osition. 'he ne: u(stream (ro/ess has )een o(eratin !or nearly a shi!t, and the t:o

    distillation to:ers seem to )e !un/tionin :ell. 9ou note that some o! the tray tem(eratures are

    di!!erent !rom )e!ore the /hane, )ut the (rodu/t (urities, as measured )y s(e/ial la)oratory

    analysis, are ery near their s(e/i!i/ations. 9ou are satis!ied that all is :ell. 9ou return to your

    o!!i/e to eat that mu!!in that you (ur/hased on the :ay to :or; this mornin.

    ust :hen you hae )re:ed the /o!!ee and heated the mu!!in in the mi/ro:ae, the (lanto(erator /alls you. 'he hih (ressure alarm in the de)utaniNer is on, and the o(erator is :orried

    that the sa!ety ale :ill o(en. 9ou are neer sure that it :ill /lose /om(letely, so :e don=t

    :ant it to o(en unless needed. He thin;s that the u(stream /hane is the /ause o! the (ro)lem

     )ut doesn>t ie you a /lear reason :hy.

    9ou hae not )een :or;in in this unit !or lon, so here is your /han/e to ma;e !riends :ith

    the o(erator. 7et=s :or; :ith the o(erator to !i this (ro)lemO

    TROUBLE SHOOTING 5OR8SHOP E@ERCISE

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    TROUBLE SHOOTING 5OR8SHOP E@ERCISE <

    'his t:o?distillation to:er (ro/ess :as su//ess!ully started u( in anuary, :hen a /are!ul /he/;

    indi/ated that the o(eration :as ery /lose to the desin alues. 9ou are sure o! that )e/ause you

    :or;ed 12 hours (er day to /he/; and dou)le /he/; eerythin.

    *n %uust, you are assined the res(onsi)ility !or this (ro/ess. 9ou de/ide to ta;e a /are!ul loo; at

    the /urrent o(eration. 7a)oratory analysis o! the de(ro(aniNer a(or (rodu/t indi/ates a hih loss o!

     (ro(ane to the !uel system, 2.5 times the desin alue.

    'his loss o! (rodu/t to !uel is /ostin lots o! moneyO 9ou :ant to !ind the /ause !ast P you :ould

    li;e to (roide a solution as :ell as a (ro)lem to the (lant manaer. 'ime to a((ly your trou)leshootin s;illsO