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OPERA Cloud eLearning:Learn by Role

Oracle Hospitality eLearning & Knowledge DevelopmentOctober 2019

Interactive Curriculum Guide


How to use this Guide

• This Interactive Curriculum Guide outlines User Roles created for Oracle Hospitality eLearning for OPERA.

• Select a Tile on the next page to view a Role and its corresponding courses.

– For this guide, courses can be identified on each page as follows:

• OC181xxx = Application/PMS Courses (Click Here for Course Description Document)

• OC182xxx = Administration/Configuration Courses (Click Here for Course Description Document)

– Estimated Timings for each Course Type (Application/Administration) are listed• Timings do not include time to take quizzes; Quizzes take less than 15 minutes, however this depends on the

user

– Each Property to determines which Role(s) to assign their users.• Roles may be assigned based on content rather than Role name.

• The eLearning system also allows the flexibility to assign/enroll in individual courses.

• If you have questions, please submit them via the Contact Us form on the Oracle Hospitality eLearning for OPERA website.

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http://www.micros-elearning.com/

http://micros-elearning.com/documents/OC18/OPERA%20Cloud%20eLearning%20-%202018%20Edition%20Application%20(PMS)%20Course%20Descriptions.pdf

http://micros-elearning.com/documents/OC18/OPERA%20Cloud%20eLearning%20-%202018%20Edition%20Administration%20(Config)%20Course%20Descriptions.pdf

http://www.micros-elearning.com/contact_us.php

http://www.micros-elearning.com/


OPERA Cloud eLearning: Learn by Role

Select an Icon to view the Corresponding Role

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Role: Reservation AgentReservations Agent; Booking Agent; Central Reservations

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181110 Company Profile Management OC181210 Reservations Overview OC181240 Reservations Workspace OC181800 Miscellaneous

OC181010 Dashboard and Quick Launch OC181120 Travel Agent Profile Management OC181220 Reservations - Routing OC181500 Cashiering 1 OC181810 Reports 1

OC181100 Guest Profile Management OC181200 Introduction to Reservations OC181230 Reservations - Walk Ins and More OC181510 Cashiering 2

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Select an Icon to view the corresponding Role

Home

Estimated Time to Complete (HH:MM:SS)

Application/PMS Courses: 5:27:09Administration/Configuration Courses: N/A

Course KeyOC181xxx = Application/PMS CoursesOC182xxx = Administration/Configuration Courses


Role: Reservation SupervisorReservations Supervisor; Booking Center Supervisor; Central Reservations Supervisor

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181120 Travel Agent Profile Management OC181230 Reservations - Walk Ins and More OC181320 Block Creation andManagement 3

OC181510 Cashiering 2

OC181010 Dashboard and Quick Launch OC181200 Introduction to Reservations OC181240 Reservations Workspace OC181400 Front Desk Operations OC181700 Availability and Restrictions

OC181100 Guest Profile Management OC181210 Reservations Overview OC181300 Block Creation and Management 1

OC181410 Front Desk Billing OC181800 Miscellaneous

OC181110 Company Profile Management OC181220 Reservations - Routing OC181310 Block Creation andManagement 2

OC181420 Front Desk Workspace OC181810 Reports 1

OC181500 Cashiering 1 OC181820 Reports 2

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Role: Reservation / Revenue ManagerReservations Manager/Assistant Manager; Revenue Manager/Assistant Manager

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181400 Front Desk Operations OC182000 Introduction to OPERA Cloud Administration

OC182320 Rate Management 3 OC182450 Block Creation Management 3

OC181010 Dashboard and Quick Launch OC181410 Front Desk Billing OC182030 Rooms Configuration 1 OC182330 Rate Management 4 OC182460 Deposit & Cancellation Rule Management

OC181100 Guest Profile Management OC181420 Front Desk Workspace OC182040 Rooms Configuration 2 OC182350 Package Management 1 OC182470 Item Inventory Management

OC181110 Company Profile Management OC181500 Cashiering 1 OC182120 Transaction Management 3 OC182360 Package Management 2 OC182480 Track It Management

OC181120 Travel Agent Profile Management OC181510 Cashiering 2 OC182150 Commission Management OC182400 Reservation Management 1 OC182500 Profile Management 1

OC181200 Introduction to Reservations OC181630 End of Day OC182200 Marketing Management 1 OC182410 Reservation Management 2 OC182510 Profile Management 2

OC181210 Reservations Overview OC181700 Availability and Restrictions OC182210 Marketing Management 2 OC182420 Reservation Management 3 OC182600 Chain and Property Management 1

OC181220 Reservations - Routing OC181710 Room Management OC182300 Rate Management 1 OC182430 Block Creation Management 1 OC182610 Chain and Property Management 2

OC181230 Reservations - Walk Ins and More OC181720 Task Sheet Generation OC182310 Rate Management 2 OC182440 Block Creation Management 2

OC181240 Reservations Workspace OC181800 Miscellaneous

OC181300 Block Creation and Management 1

OC181810 Reports 1

OC181310 Block Creation andManagement 2

OC181820 Reports 2


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Application/PMS Courses: 9:18:21Administration/Configuration Courses: 9:01:23



Role: Group SalesGroup Reservations; Group Sales; Sales Manager; Sales and Marketing

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181300 Block Creation and Management 1

OC182000 Introduction to OPERA Cloud Administration

OC182410 Reservation Management 2 OC182470 Item Inventory Management

OC181010 Dashboard and Quick Launch OC181310 Block Creation andManagement 2

OC182200 Marketing Management 1 OC182420 Reservation Management 3 OC182500 Profile Management 1

OC181100 Guest Profile Management OC181320 Block Creation andManagement 3

OC182210 Marketing Management 2 OC182430 Block Creation Management 1 OC182510 Profile Management 2

OC181110 Company Profile Management OC181420 Front Desk Workspace OC182350 Package Management 1 OC182440 Block Creation Management 2 OC182600 Chain and Property Management 1

OC181120 Travel Agent Profile Management OC181800 Miscellaneous OC182360 Package Management 2 OC182450 Block Creation Management 3 OC182610 Chain and Property Management 2

OC181200 Introduction to Reservations OC181810 Reports 1 OC182400 Reservation Management 1 OC182460 Deposit & Cancellation Rule Management

OC181220 Reservations - Routing OC181820 Reports 2

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Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181120 Travel Agent Profile Management OC181230 Reservations - Walk Ins and More OC181420 Front Desk Workspace OC181710 Room Management

OC181010 Dashboard and Quick Launch OC181200 Introduction to Reservations OC181240 Reservations Workspace OC181500 Cashiering 1 OC181800 Miscellaneous

OC181100 Guest Profile Management OC181210 Reservations Overview OC181400 Front Desk Operations OC181510 Cashiering 2 OC181810 Reports 1

OC181110 Company Profile Management OC181220 Reservations - Routing OC181410 Front Desk Billing OC181630 End of Day

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Role: Front Desk AgentFront Desk Agent


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Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181210 Reservations Overview OC181400 Front Desk Operations OC181500 Cashiering 1 OC181710 Room Management

OC181010 Dashboard and Quick Launch OC181220 Reservations - Routing OC181410 Front Desk Billing OC181510 Cashiering 2 OC181800 Miscellaneous

OC181100 Guest Profile Management OC181230 Reservations - Walk Ins and More OC181420 Front Desk Workspace OC181630 End of Day OC181810 Reports 1

OC181200 Introduction to Reservations OC181240 Reservations Workspace

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Role: Guest Service AgentGuest Service Agent; Concierge; Telephone Operator (PBX); Bell Services


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Role: Front Desk SupervisorFront Desk Supervisor; Assistant Front Desk/Front Office Manager

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181230 Reservations - Walk Ins and More OC181500 Cashiering 1 OC182000 Introduction to OPERA Cloud Administration

OC182330 Rate Management 4

OC181010 Dashboard and Quick Launch OC181240 Reservations Workspace OC181510 Cashiering 2 OC182010 Rooms Management 1 OC182350 Package Management 1

OC181100 Guest Profile Management OC181300 Block Creation and Management 1

OC181630 End of Day OC182020 Rooms Management 2 OC182360 Package Management 2

OC181110 Company Profile Management OC181310 Block Creation andManagement 2

OC181700 Availability and Restrictions OC182030 Rooms Configuration 1 OC182400 Reservation Management 1

OC181120 Travel Agent Profile Management OC181320 Block Creation andManagement 3

OC181710 Room Management OC182040 Rooms Configuration 2 OC182410 Reservation Management 2

OC181200 Introduction to Reservations OC181400 Front Desk Operations OC181720 Task Sheet Generation OC182100 Transaction Management 1 OC182420 Reservation Management 3

OC181210 Reservations Overview OC181410 Front Desk Billing OC181800 Miscellaneous OC182200 Marketing Management 1 OC182460 Deposit & Cancellation Rule Management

OC181220 Reservations - Routing OC181420 Front Desk Workspace OC181810 Reports 1 OC182210 Marketing Management 2 OC182470 Item Inventory Management

OC181820 Reports 2 OC182300 Rate Management 1 OC182480 Track It Management

OC182310 Rate Management 2 OC182600 Chain and Property Management 1

OC182320 Rate Management 3 OC182610 Chain and Property Management 2

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Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181120 Travel Agent Profile Management OC181230 Reservations - Walk Ins and More OC181420 Front Desk Workspace OC181710 Room Management

OC181010 Dashboard and Quick Launch OC181200 Introduction to Reservations OC181240 Reservations Workspace OC181500 Cashiering 1 OC181800 Miscellaneous

OC181100 Guest Profile Management OC181210 Reservations Overview OC181400 Front Desk Operations OC181510 Cashiering 2 OC181810 Reports 1

OC181110 Company Profile Management OC181220 Reservations - Routing OC181410 Front Desk Billing OC181630 End of Day

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Role: Night AuditNight Auditor; Night Audit Supervisor


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Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181240 Reservations Workspace OC181600 Accounts Receivables 1 OC182000 Introduction to OPERA Cloud Administration

OC182300 Rate Management 1

OC181010 Dashboard and Quick Launch OC181300 Block Creation and Management 1

OC181610 Accounts Receivables 2 OC182010 Rooms Management 1 OC182310 Rate Management 2

OC181100 Guest Profile Management OC181310 Block Creation andManagement 2

OC181620 Accounts Receivables 3 OC182020 Rooms Management 2 OC182320 Rate Management 3

OC181110 Company Profile Management OC181320 Block Creation andManagement 3

OC181630 End of Day OC182030 Rooms Configuration 1 OC182330 Rate Management 4

OC181120 Travel Agent Profile Management OC181400 Front Desk Operations OC181700 Availability and Restrictions OC182040 Rooms Configuration 2 OC182350 Package Management 1

OC181200 Introduction to Reservations OC181410 Front Desk Billing OC181710 Room Management OC182100 Transaction Management 1 OC182360 Package Management 2

OC181210 Reservations Overview OC181420 Front Desk Workspace OC181720 Task Sheet Generation OC182110 Transaction Management 2 OC182400 Reservation Management 1

OC181220 Reservations - Routing OC181500 Cashiering 1 OC181800 Miscellaneous OC182120 Transaction Management 3 OC182410 Reservation Management 2

OC181230 Reservations - Walk Ins and More OC181510 Cashiering 2 OC181810 Reports 1 OC182130 Cashiering Management OC182420 Reservation Management 3

OC181820 Reports 2 OC182140 Accounts Receivables Management

OC182430 Block Creation Management 1

OC182150 Commission Management OC182440 Block Creation Management 2

OC182200 Marketing Management 1 OC182450 Block Creation Management 3

OC182210 Marketing Management 2 OC182460 Deposit & Cancellation Rule Management

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Role: Property Management / General ManagerFront Office Manager; Property Management; General Manager


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Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181420 Front Desk Workspace OC181800 Miscellaneous OC182000 Introduction to OPERA Cloud Administration

OC182020 Rooms Management 2

OC181010 Dashboard and Quick Launch OC181710 Room Management OC181720 Task Sheet Generation OC182010 Rooms Management 1 OC182480 Track It Management

OC181810 Reports 1

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Role: HousekeepingHousekeeping Supervisors; Housekeeping Coordinator; Executive Housekeeper


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Role: Finance / Accounting Finance Manager; Controller; Income Auditor; Accounts Receivables; General Cashier

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181410 Front Desk Billing OC182000 Introduction to OPERA Cloud Administration

OC182130 Cashiering Management OC182210 Marketing Management 2

OC181010 Dashboard and Quick Launch OC181500 Cashiering 1 OC182100 Transaction Management 1 OC182140 Accounts Receivables Management

OC182350 Package Management 1

OC181100 Guest Profile Management OC181510 Cashiering 2 OC182110 Transaction Management 2 OC182150 Commission Management OC182360 Package Management 2

OC181110 Company Profile Management OC181600 Accounts Receivables 1 OC182120 Transaction Management 3 OC182200 Marketing Management 1 OC182400 Reservation Management 1

OC181120 Travel Agent Profile Management OC181610 Accounts Receivables 2 OC182460 Deposit & Cancellation Rule Management

OC181200 Introduction to Reservations OC181620 Accounts Receivables 3

OC181220 Reservations - Routing OC181630 End of Day

OC181230 Reservations - Walk Ins and More OC181810 Reports 1

OC181400 Front Desk Operations OC181820 Reports 2

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Role: Property Admin UserOPERA Cloud Property Champion; IT Administrator; All eLearning Courses

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course TitleCourse

NumberCourse Title

Course Number

Course Title

OC181000 Introduction to OPERA Cloud OC181400 Front Desk Operations OC181810 Reports 1 OC182150 Commission Management OC182440 Block Creation Management 2

OC181010 Dashboard and Quick Launch OC181410 Front Desk Billing OC181820 Reports 2 OC182200 Marketing Management 1 OC182450 Block Creation Management 3

OC181100 Guest Profile Management OC181420 Front Desk Workspace OC182210 Marketing Management 2 OC182460 Deposit & Cancellation Rule Management

OC181110 Company Profile Management OC181500 Cashiering 1 OC182000 Introduction to OPERA Cloud Administration

OC182300 Rate Management 1 OC182470 Item Inventory Management

OC181120 Travel Agent Profile Management OC181510 Cashiering 2 OC182010 Rooms Management 1 OC182310 Rate Management 2 OC182480 Track It Management

OC181200 Introduction to Reservations OC181600 Accounts Receivables 1 OC182020 Rooms Management 2 OC182320 Rate Management 3 OC182500 Profile Management 1

OC181210 Reservations Overview OC181610 Accounts Receivables 2 OC182030 Rooms Configuration 1 OC182330 Rate Management 4 OC182510 Profile Management 2

OC181220 Reservations - Routing OC181620 Accounts Receivables 3 OC182040 Rooms Configuration 2 OC182350 Package Management 1 OC182600 Chain and Property Management 1

OC181230 Reservations - Walk Ins and More OC181630 End of Day OC182100 Transaction Management 1 OC182360 Package Management 2 OC182610 Chain and Property Management 2

OC181240 Reservations Workspace OC181700 Availability and Restrictions OC182110 Transaction Management 2 OC182400 Reservation Management 1

OC181300 Block Creation and Management 1

OC181710 Room Management OC182120 Transaction Management 3 OC182410 Reservation Management 2


OC181720 Task Sheet Generation OC182130 Cashiering Management OC182420 Reservation Management 3


OC181800 Miscellaneous OC182140 Accounts Receivables Management

OC182430 Block Creation Management 1

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