OPENTEXT PROJECT MANAGERS

P R O F E S S I O N A L S E R V I C E S O V E R V I E W

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

BENEFITS

• Expert project management advice and information, with lessons learned from the many successful projects delivered by OpenText project managers worldwide

• A solid governance model to control scope, monitor risks and issues and track budget

• Translate desired business benefits in to controlled project deliverables

SUMMARY

Our project managers are there to complement the skills and experience of your own project manager. Even if we are part of a delivery team using System Integrators, Partners or your own resources, we recommend you engage an experienced OpenText project manager to bring relevant domain expertise and OpenText project experience for effective project planning, delivery and communications to safeguard your EIM investment.

OpenText Project Managers

A Trusted Resource for Your Enterprise Information Management (EIM) Investment

To make your EIM implementation a success, you need experienced delivery leaders with the support and knowledge from the company who sold you the solution. An OpenText project manager is the answer.

Introduction There are many ways to deliver a technology project and there are many outcomes that may result. According to a recent global survey of IT projects, only 32% of projects were actually successful, with 24% failing completely and 44% experiencing challenges (late, over budget, or delivered with less than the required features)1. For your investment in EIM from OpenText, you want to know that the business benefits you expect to realize for your organization can be achieved – on schedule, on budget and up to your expectations.

How we can helpA project manager can bridge the gap between demands for new products or services and the capacity to deliver with finite resources. We recommend engaging with OpenText Professional Services to ensure an experienced OpenText project delivery manager is part of your project team to help you bridge this gap and to have confidence that:• A qualified professional who is experienced with OpenText implementations is

managing your project • The project schedule, scope and objectives are clearly understood and communicated

to all relevant stakeholders, ensuring a smooth project initiation • Regular and appropriate communication is sent to your business stakeholders to outline

project progress• All the resources within the OpenText Professional Services team are available to ensure

quality outputs are delivered when you need them• Your project is governed in accordance with the best practices of OpenText

implementation methodology which has been continually enhanced and improved for over 20 years. Our methodology keeps you informed of the progress of project objectives and that adequate controls are in place to govern budget, scope and quality

• A central point of contact is available during the project delivery with other teams across OpenText, including Customer Service, Technical Services, Account Management, or senior managers and executives

1 The Standish Group - CHAOS 2009 survey

Copyright ©2013-2014 Open Text Corporation OpenText is a trademark or registered trademark of Open Text SA and/or Open Text ULC. The list of trademarks is not exhaustive of other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text SA or other respective owners. All rights reserved. For more information, visit:http://www.opentext.com/2/global/site-copyright.html (09/2015)03898.1EN

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OPENTEXT PROJECT MANAGERS

P R O F E S S I O N A L S E R V I C E S O V E R V I E W

Key features• Qualified and experienced project and program managers

involved in the successful delivery of your EIM solution from OpenText

• Named single-point-of-contact throughout your OpenText EIM project who can be part of your project team

• Provision of concise status and health updates of your project using our best practice OpenText EIM project delivery methodology

Project Management offerings• Engage with an OpenText project manager on a recommended

basis of a minimum of one day per week throughout the project lifecycle. This is our key recommendation to be able to provide the above services; however, should the project demand or you wish to engage with us, we are fully prepared to offer a full-time assigned project manager

• Onsite or offsite project management delivery, depending on how you want to run your project or programme of work

• Delivery of your project in accordance with our best practice approach developed and enhanced over our many years of software implementations

How to engage an OpenText project managerFor more information about how to engage an experienced EIM project manager from OpenText, please contact your Professional Services contact or Account Executive to start the conversation.

“Your project management is too expensive for my project.”

To give your project the best chance of success, look for ways to reduce the risk and cost of failure. What is the value to you of investing a relatively small number of days for project management governance and controls from OpenText to reduce risk to the implementation?

“I’ll be assigning my own project manager to this project, why do I need one from you?”

We understand that your business challenges, company culture and industry domain knowledge are some of the key contributions your project manager will bring. An OpenText project manager can complement your project team with product implementation experience and management of the OpenText consultants assigned to your project, as well as support your project manager with communication and activity planning.

BRONZE SILVER GOLD

MINIMUM OF 20% OF ENGAGEMENT TOTAL (ONE DAY PER WEEK)

MINIMUM OF 40% OF ENGAGEMENT TOTAL (TWO DAYS PER WEEK)

UP TO 100% OF ENGAGEMENT TOTAL (FULL TIME, FIVE DAYS PER WEEK)

• Creation of Work Breakdown Structure of tasks to be delivered by the OpenText project delivery team

• Inputs into the customer project plan development

• Resource scheduling and any rescheduling requirements

• Customer owns and manages overall project plan and other documents (e.g. issues list), with contributions from OpenText project manager

• Attendance to customer project meetings

• Budget burn reporting

• Weekly highlight reports to communicate status of delivery of the agreed OpenText deliverables

• Change management for OpenText deliverables

• Same as Bronze but may also include:

• Complex resource scheduling

• OpenText is responsible for project plan and/or other key documents

• Issue and risk management

• Scope management

• Quality management

• Financial management

• Aids and assists Customer with project deployment and roll-out planning

• Supports Customer with access to other OpenText teams for training and BAU support planning and transitioning

• Same as Silver but may also include:

• Full ownership of OpenText deliverables, team management and delivery of OpenText tasks

• Lead and facilitate Customer project meetings, when required

• May also lead and direct Customer project resources and third parties to deliver into the project

Frequent questions