OpenScape Fault Management V10

Monitor the operating condition of your communications network at a glance. Immediately process any system and error messages that occur and help to remedy errors quickly. Guarantee optimized VoIP voice quality by the fully integrated Performance Management.

Unified Management solution for automation, transparency, and control

Fault Management

Performance Management

Accounting Management

User Management

Deployment Service

OpenScape Management Application SuiteOpen SOA Access Control North/South Inventory Provisioning and User Services and Alarms InterfacesConfiguration Resources

OpenScape Common Management Platform

••• • •managementand billingtopology view of QoS parameters via corporate direc-

tory• •• Asset accounting •network elements managementand billing••

• Auto discovery creation for users ••basis(ONS, Voice Mail, • tion (TLS deploy)counting and bill-•etc.)IP device ing •• Alarming based on

• • administration•SLAments

Configuration Cost accounting Graphical multi-level Central administration User provisioning

Monitoring of all Plug&Play device Monitoring QoSTemplate-based Data analysis on E2E

Certificate distribu-Operational ac-Integration of any Bottleneck analysis

QoS parameter Multi-tenant capable Single Sign-On Traffic measure-

No company is able to operate compet- Existing HiPath FM systems can be up-OpenScape Management itively with restricted internal and ex- graded at a reasonable cost and other ternal communication. Even minor applications network components can be integrat-faults in a company’s communication ed into the monitoring concept.

As data and voice networks converge network can seriously affect its busi- OpenScape Fault Management is the and complexity increases, uniform and ness. It is essential, therefore, to moni- only network monitoring product that simple administration is becoming tor the operating status of this commu- supports the HiPath/OpenScape prod-particularly important. OpenScape nication technology on a permanent uct family, OpenScape Voice, and any Management applications are essential basis, to follow up the slightest signs of hardware and software products from architectural building blocks that meet trouble, and to initiate remedial action other vendors.this need.immediately.

OpenScape Fault Management dra- User ManagementFault Managementmatically reduces your workload. The User Management supports the ad-OpenScape Fault Management in-OpenScape Management Suite com- ministration of communication re-creases the availability and operational fortably and efficiently supports the sources and ensures data consistency. reliability of the communication sys-multitude of management tasks in a An object-oriented and modular struc-tems and network components. It of-voice and data network. ture, access via a web browser, and fers a multitude of functions that eco-

standard interfaces make it possible to nomically safeguard operation.deal with transactions quickly from any location. It means response times

Modular expansion through the activation of technology plug-ins

OpenScape Fault Management V10 – easy expandable with plug-ins

OpenScape HiPath 3000Voice

OpenScape HiPath MIBHiPath 4000Fault Management

System Layer 2Management

Enterprise MIB

are fast, administration costs are lower, OpenScape Fault Management can be OpenScape and tasks are performed quickly and, integrated into higher-level manage-most importantly, error-free. Fault Management ment systems (e.g. HP OpenView, IBM

Netcool) and Trouble Ticket Systems OpenScape Fault Management ideally (e.g. Remedy ARS, OS Service Work-Accounting Management supports the primary need for fault- bench) via optional gateways.Accounting Management determines tolerant communication. The operat-

OpenScape Fault Management moni-and calculates the communication ing states of the individual elements of tors the voice and data communication costs on the basis of call data from the the communication and data network via lines, LAN and wireless, even in dif-several communication systems with- are permanently recorded and clearly ferent domains. The status of systems, in the network and assigns them to displayed.networks and critical operating equip-their originators. Traditional voice and The modular concept ensures that ap- ment can be viewed quickly on a voice over IP connections are handled plications and features are appropri- graphical display.alike. In addition, Accounting Manage- ately combined for every configura-

ment offers statistics for monitoring OpenScape Fault Management finds tion of the voice and data network. It communications traffic. This makes and integrates any elements of the IP thereby protects communication in-corporate communications transpar- network with the Auto Discovery func-frastructure investments on a long-ent in terms of traffic load and costs. tion and the adjustable filter.term basis.

OpenScape Fault Management per-OpenScape Fault Management signals Performance Management forms intelligent preanalyses of the first signs of a fault in a clear graph-events, automatically responds to Performance Management is a man- ical network reflection with the priori-SNMP traps and provides time-con-agement application that provides ty and location of the error. It provides trolled reports on events and system comprehensive functions to adminis- much additional information that parameters. The trend monitoring of ter and monitor all VoIP components helps clear the trouble without delay. system management parameters al-for QoS in a voice and data network. And it will do this long before network lows to react quickly if critical bottle-The application is used to monitor all users even notice any effects.neck situations occur.communication systems and network OpenScape Fault Management also en-

components that are integrated in OpenScape Fault Management permits ables the communication resources to real-time communication (voice, fax, the monitoring of branch offices in a be monitored without extensive expert video) and use the voice and data net- distributed configuration.knowledge through a simple graphical work. user interface and comprehensive sup-Performance Management provides port functions. Integrated Performance extensive evaluation options for QoS OpenScape Fault Management is pro- Managementparameters (Quality of Service) in IP- grammed in Java, which means it can based telephony networks. Based on The Performance Management plug-in be used on almost all common operat-the QoS data sent from various end extends OpenScape Fault Manage-ing systems and computer platforms. points, reports can be drawn up that ment. Data that are relevant for VoIP Users are offered mobility through provide information on voice quality performance and quality are collected Internet access via a web browser.in the IP network. In addition, Service and evaluated online. If the VoIP per-OpenScape Fault Management will Level Agreements (SLA) can be moni- formance in the network degrades, therefore make a major contribution tored with the aid of configurable SLA Performance Management generates toward ensuring your communication criteria. alarms and events.network's reliable operation and your

In addition, the Performance Manage-company's continuing competitive-Deployment Servicement plug-in provides reporting of ness.

As a central component, Deployment performance and QoS data, and de-Service manages devices, QoS parame- tailed E2E consideration of calls.ters and the software distribution of IP devices. Because the Deployment Ser-vice is integrated in the customer net-work, the entire IP device structure can be inventoried and administrated.

OpenScape Fault Management V10 – configuration example

Clients (mobile/desktop)

Network Operations Center

OpenScape Fault Management

Internet/Intranet

3rd Party Applications and Servers

IP Network, Routers and

Switches

LAN

SMB:OpenScape Enterprise OpenScape Enterprise OpenScape BusinessTeam Applications Voice Platforms

OpenScape Office

IP Devices: Gateways and Phone and Video Endpoints Session Border Controllers

services or virtual instances. Among System functions System administrationother things, automated components are provided for VMWare, Active Di-

Client-server architecture Managed objects rectory, DX-Union, Data Bases, Power Shell, etc.The server administers all the informa- After automatic identification of the

tion as well as the clients logged on. It network elements in a network do-monitors access to the Managed Ob- main, it is possible to select which of Topology managementjects. The client presents the informa- the elements should be monitored by tion administered by the server in OpenScape Fault Management. Autodiscoverygraphical form. In the server, the network elements to

The topology of a network is automati-be monitored by OpenScape Fault Man-cally recognized by OpenScape Fault Client access agement are administered as Managed Management and set-up in a hierarchi-Objects based on defined attributes.The client can access to OpenScape cal tree structure.

Fault Management either as a Java Administration encompasses not only If new information is available due to standalone application or via a web the different network nodes but also "Discoveries", it will be automatically browser. This means, the application the connections between them.imported. The topology is adjusted ac-can be operated from virtually any-cordingly.where. User/resource linkAdjustable filters define object groups,

User access to the information stored network segments, or IP address rang-Single point of access in the server is log-in and password es to be discovered.This function allows to access other protected. Graphical user administra-applications of the individual element tion allows users to be conveniently set MIB integrationmanagers, e. g, in order to make chang- up, modified, and deleted.es to the communication systems' con- The optimum support of various net-figuration. work components by OpenScape Fault Administering access rights

Management is ensured by different Users can each be assigned individual plug-ins. Standard IP elements are in-Platform independent access rights or a customizable user tegrated by the "IP Manager" prefera-Based on Java, the software of group, depending on their specific du- bly based on SNMP MIB II, servers and OpenScape Fault Management allows ties. For further simplification, six user applications through "Host Resources". it to be operated on a variety of hard- profiles with fixed permissions are Extensive functions are available for ware and operating system platforms. predefined. HiPath/OpenScape products based on

their specific MIB.Workflow-EngineAdditional MIBs from Unify or MIBs

The Workflow Engine in OpenScape from third party vendors can be easily Fault Management allows to configure loaded by the Enterprise MIB plug-in.automatic processes that control and solve problems in a network operations center, e. g., starting and stopping of

Navigation tree and topology viewer

Even hard disk space, CPU-load, etc., of Layer 2 Manager Plug-in Cooperative workingthe network components without or

In-depth knowledge of the physical All changes a user makes to a submap with only insufficient own MIB can be network topology is essential to setting are immediately visible to all monitored via System Management in achieve rapid fault analysis and trou- other users logged on.OpenScape Fault Management.bleshooting.

Mobile clientThe Layer 2 Manager Plug-in is used to Topology viewerexpand the Layer 3-structure of net- The Mobile client provides access to vi-The network topology in its hierarchi- works – which is determined and dis- tal management information within cal structure is presented by the topol- played by the IP manager – by an addi- the OpenScape Fault Management. It ogy viewer in two ways: as maps and tional view from the perspective of the allows access to events and browsing submaps, and as a navigation tree. network access layer (OSI layer 1-2). to IP nodes of OpenScape Fault Man-Each node, in other words each object,

agement.is displayed in the submaps in the form Context-sensitive Smartphones with Apple iOS and of a symbol.pop-up menu Android operating systems are sup-The logical connections between the

ported.Clicking on a symbol or a submap objects and interworking points to ex-opens context-sensitive pop-up ternal systems are also shown with de- VMware Monitoringmenus with contents specifically relat-tails of the number of physical connec-ing to the respective object, submap or tions. The VMware Monitoring is part of the access permissions of the user. system management and appears as a The topology viewer allows the sym-

VMware Performance monitor. The bols to be placed anywhere in the sub- Zoom selection VMware Performance monitor is maps and background images to be se-based on the open-source VMware lected. The representation of symbols/net-Virtual Infrastructure (vSphere) Java as works is automatically sized according interface for communication with the to the relevant window size.Map/submap administrationvCenter server. In particular, the mon-

By employing the zoom function, us-A map is a collection of submaps show- itoring solution addresses the follow-ers can also adjust the representation ing the hierarchical structure of an ad- ing aspects:in large areas to suit individual re-ministered object such as a network.

Brief overview of the vCenter inven-quirements.Several maps with a large number of torysubmaps can exist simultaneously. Statuses of the host systemsVarious views can be generated with

the aid of a network of submaps. A map Statuses of the virtual machinesdefines the appearance of all the views (submaps) contained.

Personal submapsBeyond automatically generated maps and submaps, it is also possible to set up individual submap hierarchies and tree structures. A representation of the network topology optimized for the re-spective task is therefore guaranteed.

Symbol administrationEach object type is identified by a unique symbol. As a result, it is possi-ble to differentiate quickly in the net-work representation e.g., between net-works and subnetworks, between net-work nodes such as systems and routers, between applications, 3th part systems, and logical connections and lines. The appearance of these symbols can, of course, be individually adapted.

Event Browser

Service WorkbenchAlarm management Fault managementService Workbench is an efficient, powerful service process management Status display Event loggingsolution for OpenScape Fault Manage-

The particular status of a network ele- Important system, fault, and alarm ment. Events can automatically be ment can be signaled by the color messages, as well as other events from transferred in tickets of Service Work-shades of the symbol. Up to six differ- the network, are recorded and stored bench. In cooperation with the ECE, it ent states can be displayed for each ob- as an event log even when the user is is possible to define ticket-specific ject. not logged on. workflows that can also access the au-The status of an object can be trans- tomation functions offered by the ECE.Event Correlation Engineferred to the maps above it, so that it is then also possible to immediately react The Event Correlation Engine exam- Event Gatewayto high-priority alarm messages. This ines the relationships between all Event Gateway is an efficient and sim-is possible even if the impaired object events and groups sets of events into a ple tool for connecting OpenScape is not directly indicated as such in the new, explicit event. Fault Management with Umbrella topology, but by the network symbol. The rules for the event correlation can Management Systems and Service

be created graphically. They permit the Tools.Summation status indication definition of automatic responses, e. g. With the aid of the overall status dis- for troubleshooting. Trap Forwarderplay of a network symbol, it is possible Different structured event types are to tell how many subsystems within Event browser automatically converted into an SNMP this network have the relevant alarm trap format and are forwarded to one Logged events are clearly displayed by status. or more management systems.the event browser, with their level of

urgency indicated.Threshold monitoring ARS Ticket CreatorFurther information about the object Collected MIB values that exceed de- Via the ARS Ticket Creator module, the which caused the event can be re-finable thresholds can generate inter- Event Gateway integrates OpenScape quested via the pop-up menu.nal events. In this way, excess of CPU Fault Management in the Workflow Filtering according to event type or ur-load or up-times, for example, can be Automation Tool Remedy Action Re-gency provides additional clarity.reported. quest System.

The ARS Ticket Creator combines fault Distributed fault managementApplication monitoring and service/process management The OSc FM-2-OSc FM gateway allows through the specific automatic cre-OpenScape Fault Management can to build a hierarchical, distributed FM ation of Action Request System Tickets monitor the operation of applications Manager configuration. Different slave from events.on servers and workstations in the net-FM systems, for example systems that work.are located in the separate branch of-fices of a customer, can be connected Mobile alarm reaction via the OSc FM-2-OSc FM gateway to a

Predefined actions are automatically central Master-FM Manager.carried out when specific alarms are received. Even different time zones can be taken into account.

The following actions are available:

� Send SMS

� Send e-mail notification

� Start any program on the OpenScape Fault Management server.

Harmonized event handling

Umbrella Management System

Service Tools

Enterprise Network

OpenScape Fault Management

Trap Forwarder Service Workbench

Events Event GatewayTicket Creator Remedy

Action Request System

Devices and clientsSystem Management System requirements� optiPoint 400 standardSystem Management makes it possible

Supported environment � optiPoint 410/420to specifically monitor critical operat-ing facilities such as applications, sys- Please check always the latest release � optiPoint 600 officetems and system resources. notes to verify the support status. � OpenStage/OpenScape DeskPhone IPSystem Management is designed as an � optiPoint WL2open platform into which customer- Communications servers and

� OpenScape Deskphone CPspecific monitoring functions can be access pointsintegrated as well.

� OpenScape Voice

� optiClient 130

� OpenScape BranchControl Center� OpenScape � OpenScape SBC

Common Management PortalThe Control Center provides a clear representation of the overall status of a � HiPath/OpenScape 4000 (direct or

� OpenScape UC Applicationscustomer network, or illustrates the via HiPath 4000 Manager)

� OpenScape Media Servercustomer configuration at a glance in � AP 1100, AP3xxx, SoftGate

� OpenScape Deployment Servicethe form of charts and dynamic object

� HiPath 3000

� OpenScape Xpressionslists.

� OpenScape Office

� OpenScape Xpert

Online Data Export � OpenScape Business � OpenScape Contact Center

� HiPath HG 3550, RG 8700, RG 8300The Online Data Export Module � OpenScape Alarm Response(ODEM) can be used to export specific � Mediatrix 1400/1600/2400/4400

� OpenScape Accountingdata of the OpenScape Fault Manage- � Comdasys 1600/2600/3600/4600

ment

ment to an external database where it � HiPath/OpenScape User Manage-can be further processed for customer-

specific analyses.� HiPath Accounting Management

� HiPath CAPReport ManagerThe Report Manager creates reports on the events that occurred in OpenScape Fault Management, i. e., status changes of objects and measurement series of monitored system parameters.

Hardware/software management

Information retrieval/searchIf the elements in the network deliver the information, queries of the activat-ed functions or of the hardware, for ex-ample, can be performed via OpenScape Fault Management.

Applications

Supported operating systems

OpenScape FM server OpenScape FM clientStandard PCStandard PC� Equivalent to 2 GHz Intel CPU� Minimum 4 Core CPU

� Main memory: at least 8 GByte RAM � Main memory:at least 4 Gbyte RAM� Resolution:

min. 1024 x 768 pixels � Resolution:min. 1024 x 768 pixels� Hard disk:

free capacity of at least 20 Gbyte for � Hard disk:the application + 1 MByte for each free capacity of at least 10 Mbyteadministered object � LAN: TCP/IP

� LAN: TCP/IP

Interfaces

� Edge (MSW 8.1, 10 and 2016 only)

� SNMP V1, V2c and V3

� Google Crome

� IP V4 and IP V6

� Microsoft Internet Explorer 11

� http and https

� Mozilla Firefox 57

� WMI

� SSH � Microsoft Windows 2016� Microsoft Windows 10

� SOAP (VMware via SOAP)

� Microsoft Windows 2012 R2

Software requirements

� Microsoft Windows 8.1

� Microsoft Windows 2012 R2

� Microsoft Windows 10

� Microsoft Windows 7 SP1

� Suse Linux Enterprise Server 12

� Java Runtime System:

Software requirements Java/Web Client

JRE 1.8 64 bit for Linux� Java Runtime System: Oracle or IBM

Oracle JRE 1.8 for Windows (64 bit)

� Suse Linux Enterprise Server 11

� Microsoft Windows Server 2016

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All rights reserved.

Reference No.: A31002-F30A0-D100-1-7629

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

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