OpenScape Business A unified business solution for small and mid-size companies Oct. 2013.

OpenScape Business

A unified business solution for small and mid-size companies

Oct. 2013

3Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Agenda• SMB Market Trends and Challenges

• The OpenScape Business Answer

• One Architecture

• UC Solution and Features

• Solution Manageability

• Networking & Deployment

• Sales Structure

• Support Included

• Partner Sales Support

• Key Takeaways








• Sales Structure



• Key Takeaways

SMBs respond with UC

Most SMBs are still using ‘traditional’ tools to collaborate

Only a very few SMBs have formal team performance management systems in place

Siemens Enterprise Communications global research conducted September/October 2012

80% of SMB’s currently implementing or planning to implement UC

Addressable opportunity for the SMB TDM/IP Market in 2012

$8 Billion

IP accounts for 25% of all lines sold in the SMB Segment in 2010

SMB’s use many tools

55% of respondents want to improve customer service by improving or upgrading their contact center environment

Customer Service is key

Interest in IP is growing

Interest in UC is growing

Big opportunity to improve teams


UC Can Help You

Sources: Information Week, IT Management, Inc. and Sage Research, Inc.

What’s important? To find people quickly

Average time saved because UC helps you to find the person you need on the first attempt

A Single InboxPresence Saves TimeAverage time saved by managing emails, voicemails and faxes from one inbox

A shipment is heading to the warehouse – Who will receive it?

A deal will close if the owner can talk to the prospect – Can I reach the owner in time?

What’s important? Never missing a message from a customer or coworker

Integration Can Help

A multi-tasking sales person won’t miss a voice or fax message because they will automatically appear via e-mail

What’s important? Not wasting time transferring data

Law firms can track voice communications automatically.

If a customer calls, their CRM data will automatically open on your desktop

32Mins

43Mins

3Benefits

1- Time Savings

2- Better Accuracy

3- Real-Time Data Access

6


SMB Requirements –Key Research Themes

• Easy to install and maintain• Scalable and Flexible• Mobility/Distributed Workforce• Management of Operational Costs• Productivity and Customer Service• Support


OpenScape Business meets SMB needs and drives higher margin business

Leverage your knowledge and training on H3K and OSO to bring customers into the UC World with minimal effort

Customer Relationship Management, mid- and long-term, starting with Voice and easily bringing customers into the UC World

Have the answers to how your customers can manage BYOD and bring them Presence and Social Media integration

Help Progressive SMBs utilize their IT budgets to invest in a modern UC solutions at minimized cost because they can migrate existing investments

Show your UC and Contact Center competence, becoming a trusted partner to your customers

With a simplified and all-inclusive license structure, benefit from Support and free software Upgrades for 3 years


Improve Team Performance andCustomer Service

One Solution

Our Own Experience

Cost Control and Investment Protection

Retain Competitive Advantage

Leverage IP and UC

Goals and Solutions

• Manage many tasks

• Enable employees on the move

• Improve customer service

• Lower operational costs

• Scalable and flexible solution

• Vendor support

Business Goals Management Team

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Key Factors

• UC available to everyone

• Support smart phones and tablets

• Integrated tools enabling productivity

• Simple migration

• Integration; add new users and devices

• Global model to reassure customers

10

Combining the Best of our SMB Products

• Common Platform

• Flexible Upgrading

• Standard Devices

• UC for any Platform

Copyright © Unify GmbH & Co. KG 2013. All rights reserved. 11


OpenScape Business

Unified Business

A unified business experience for single or multi-site environments

All-in-One Fully Integrated

Phones and apps for any workplace

“Classic” or Modern VOIP Cabling

Adapts to your

Business


Unmatched in Value & Ease of InstallationFeature

Ease of Installation/Support Scalability Mobility TCO

Serviceability & Productivity Differentiators

Full UC solution

More UC functionality in one box than any other vendor

Embedded UC regardless of Voice Infrastructure (TDM / IP)

Supports All Devices and Clients

Available on more mobile platforms than competitors

Has Apple Mac OS client, where other vendors have Web-based solutions

Supports Dual-Mode, WLAN, DECT/Wireless DECT

ONE Solution Architecture

No rip and replace to upgrade from voice to UC, add more functionality, or to support more users

Single UCC Domain

Ease of Management

Easy to support with Web-based

management tools Flexible licensing on-line

Flexible deployment

All-in-One Appliance or virtualized option with Software








• Sales Structure



• Key Takeaways


OpenScape Business -Unmatched in Value

• UCC for Standalone and Multisite environments

• Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax

• UI Integration OpenScape Web Collaboration

• Unified Design: Common SW & HW solution across all deployments

• Reduced/optimized hardware: One main board for UC, VoIP & Data integrated

• All-In-One solution supporting all interfaces: Full IP, digital- , analog-, DECT- Voice & UCC

• Generate value with the easiest path from Voice to UCC (on-board UC)

• Investment Protection & Migration: Keep the box & phones -change the board

• Make money: Fulfill the customer’s needs perfectly with one product

All-in-One UC for SMBs

ONE Solution Architecture

For our Partners


For any Infrastructure, HW & SW, “Classic” or IP

OpenScape Business X3 / X5 / X8Voice & UC-Solution for up to 500 Users

OpenScape Business SVirtualized PABX for up to 500 Users

UC Booster Card For up to 150 UC Suite Users

Plug-In Board for X3R/X5R/X8

All-In-One Voice & UC with on-board full IP, for up to 500 IP Users, IP & Digital & Analog, DECT, ITSP, SIP Trunking, ISDN / S2

UC Booster Option

UC Booster ServerFor up to 500 UC Suite User

Server for X3/X5/X8

Voice Channel Boosteradditional DSP channel

for X3/X5/X8

X3 X5 X8

Server-based or fully virtualized

All-in-one Voice & UC , Server -based UC Software Solution for up to 500 Users,Virtualization with VMware, SIP Trunking

OpenScape Business Phase 2 Features

Professional UCC Clients

• myPortal for Outlook • myPortal for Desktop• myAttendant (Attendant

Console)• myAgent (Contact Center

Client)• myPortal Smart

enhancements

Integrated Applications & Networking

• OpenDirectory Service with external database access

• Application Launcher• Multimedia Contact Center• OpenStage GateView• CSTA 3rd Party Connectivity• UC Networking across all

deployments

New enhanced deployment options

• UC Booster Card for up to 150 professional UC Users

• UC Booster Server for up to 500 professional UC Users

• OpenScape Business S, pure Voice & UCC Software Solution


Leverage Existing InvestmentsInnovative Migration for your existing HiPath 3000 V9

Flexibility to move from TDM to IP– Exchange your mainboard

Investment Protection – Keep your hardware, phones and cables

Easy migration path for HiPath 3000 (includes OpenScape Office HX) customers – Exchange your mainboard

Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much more…

Migration Path for OpenScape Office LX Customers – Free of charge upgrade license

Leverage Existing Investments









• Sales Structure



• Key Takeaways


The Perfect Solution for SMBsOpenScape Business Voice & Unified Communications

User Clients & Groupware myPortal Smart, myPortal for Desktop,

myPortal for Outlook, myPortal for Mobile/ Tablet

Voice & Video ClientsAll OpenStage HFA, T & SIP devices,

Video with OpenScape Personal Edition SIP

Multichannel Contact CenterAvailable now for all deployment models

Attendant Console & ApplicationsmyAttendant & OpenScape Business Att

enhancementsOpenStage GateView, Application Launcher

Packaged UC: UC Smart and UC SuiteEmbedded and boosters/software

UC

Sm

art

Em

bedd

ed

• Presence including status-based announcements

• Favorites including Call Status

• Call Journal

• Visual VoiceMail Control (with Voicemail license)

• VoiceMail to E-mail Service

• Ad Hoc Conferencing

• Directory Access

• Chat & Reminder

• For Apple MAC OS & Windows

• myPortal for Mobile/Tablet (with Mobility User license)

myPortal SmartIntegrated on the new UC Mainboard,

per User License

UC

Sui

teB

oost

ers/

Sof

twar

e myPortal for OutlookPer User License

Requires Booster Card/Server, Business S

• Visual Voicemail Control (with VoiceMail license)

• Directory Search• Favorites & IM• Call History• Visual & Audio Presence• myPortal for Mobile/Tablet

(requires Mobility User license)

• Rule Management• Personal IVR• Live Call Recording• Call Me• Calendar Integration• Desktop Dialing+ Outlook Integration

myPortal for DesktopPer User License

Requires Booster Card/Server, Business S

• Visual Voicemail Control (with VoiceMail license)

• Directory Search• Favorites & IM• Call History• Visual & Audio Presence• myPortal for Mobile/Tablet

(requires Mobility User license)

+ Rule Management+ Personal IVR+ Live Call Recording+ Call Me+ Calendar Integration+ Desktop Dialing

UC Conference User

Requires UC Suite

UC Fax UserRequires UC Suite

More UCMore UC

Packages: UC Smart & UC Suite



UC Clients for any Workplace

myPortal Smart•The powerful entry into the world of UC•For office-based users with the most common OS (Windows & MAC)

myPortal for Mobile/for TabletFor mobile users – offering UC everywhere on almost every device

myPortal for OpenStageAllowing office-based workers fast change of their presence status and fast & comfortable access to their voice mail box

Desktop Clients Mobility Client

On the PhoneDesktop & Groupware Integration

myPortal for Outlook & Desktop•Full feature diversity on the Desktop or integrated into Outlook

•The perfect solution for Microsoft Outlook users

Powerful Entry into the UC World


Stay in contact, and never miss an important messagewith myPortal Smart

Visual Voice Mail Control

Chat

Voicemail to E-mail

Presence includes status-based announcementsFavorites includes Call Status

Ad hoc conferencing

Directory Access

ReminderFor Apple MAC OS & Windows

Integrated in theUC-Mainboard forup to 50 users forthe X3, X5, X8

UC Smart -Integrated Enhancements


Improve your reachability with integrated visual voicemail and Auto Attendant

Voicemail – Fully integrated into UC Smart

• Up to 300 Voicemail boxes• 6 Channels, 32h recording• TUI or UC Smart controlled• Voice Quality G.711 Wave• Enhanced password security• Announcement port start/stop or Loop• Group Mailbox (MWI to all members)

Auto Attendant - No need for additional hardware

• Up to 100 Auto Attendant Mailboxes• Multi Level Attendant , AA to AA, Mailbox or

numbers• 4 Auto Attendant Greetings for: night/day, manual

selection, etc.

myPortal for Desktop & myPortal for Outlook

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Speed your communication with integrated UC


UC Suitewith UC Booster Card, Booster

Server or Business S

Drag & Drop Conference

Call Recording Integrated Presence Visual Voicemail Fax Mailbox Call Journal

Directory Access

Call Pop-Ups

Dial per Mouse Click

Mobility

Personal Auto-Attendant

Personal Notification

One Number Service

Instant

Messaging

Favorites

Social

Media

OutlookIntegration

Web-Collaboration

1#

myPortal for Mobile & myPortal for Tablet

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Unlimited Mobility and Collaboration – Be available


The OpenScape Business user interface for mobile employees using smartphones or tablets with a graphical user interface such as: iPhone, Blackberry, Nokia, Android and Windows Mobile

Open browser based approach for all other mobile phones or tablets - No dedicated applications need to be loaded on the mobile device

Enhanced UC feature set for managing calls directly from the mobile phone (incl. conferencing, consultation and call transfer)

No need of a parallel fixed phone anymore with the new mobility user license

The Attendant Console and myAttendant


Stay in control of your business and see who isavailable, and who is not, at-a-glance

myAttendant for UC Suitefor operators to handle calls fast and efficiently, and for managing teams

OpenScape Business Attendant and BLF


Provides the perfect view to all users

OpenScape Business Attendant

• Display and change Presence status on Attendant BLF

• Show BLF with Feature keys ( Hold, Day/Night )• New Phonebook : System speed dial• "All in one window" for small systems• Support of OpenStage 30T• Network-wide “Call Status” & Presence View for

up to 4 Nodes (with BLF Server), more on a PSF base

• Different Skin variants available

OpenScape Business BLF (Busy Lamp Field)

• Network-wide Call Status & Presence view for up to 4 Nodes

• Display Presence status for other users & Change own Presence

• Up to 50 Business BLF Users per node• Caller Journal in/out• Dial via Web Service Interface (CTI Control)• Business BLF is a “Stand-Alone” Application, BLF

Server for network-wide use

OpenScape Web Collaboration Integrated

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Launch it with OpenScape Business User Interface


• Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs

• Launched via OpenScape Business Drag & Drop Conferencing Service or from call pop-up window

• Simple, intuitive interface with one-click access to all features

• Integrated text, data, web, and multi-party H.264 desktop video conferencing

• Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients

• Highly secure 256-bit AES encryption• On-premise deployment model, that can be

installed quickly, cost-effectively, and with minimum IT resources

• OpenScape Web Collaboration requires a Windows Server

• Available with UC Suite (UC Booster Card/Server or Business S)

On-Premise Mobility -DECT and DECT IP


For voice connectivity on the entire campus, for traditional and IP-based communication infrastructures

DECT “Classic”

• For traditional and network infrastructure• Convenient, easy-to-use ,menu-driven interface

of the DECT handset• Up to 7 DECT base stations for X3 and X5 rack

variants

DECT IP

• For IP networks • Phonebook via LDAP • Call waiting and call forwarding• Caller Name on display and differentiation of calls

(internal/external)• Message Waiting Indication


Full Range of UC-enabled Devices & Voice Clients

IP

DeploymentService

Phones

SoftClients

Mobile UC

CMI, IP DECT,WLAN

• OS5• OS10• OS15• OS20• OS30• OS40• OS60• IP 35/55

(SIP)

OpenStage HFA, SIP & T –Secure, reliable advanced phones

* Migration of existing optiPoint Phones possible


Open Directory for Business Process Integration

An embedded solution to provide flexible connectivity to external customer databases & client applications

Unified Directory Access

Database Connector SQL

• Access to all directories from 3rd party applications, OpenStage or IP-DECT through an embedded LDAP Server interface

• Connection to multiple external databases• Combines internal directories and external

databases into a single unified search engine UI

• Easy to manage and configure through well-known OpenScape Business Web-based Management

Access to PhonebookOpen Directory Assistant


OpenStage Gate View

User-friendly, security solution offering real-time video surveillance to observe/control your business from anywhere

• View real-time video from a broad range of device options

• Compatible with a large range of certified IP web-cameras to prevent physical threats

• Video recording to secure and observe important areas

• Video-control entrance areas and grant access via OpenStage phones together with video door-phone solutions

• PC Desktops (Web-client)• OpenStage 60• iPhone/iPad (Gate View

app)• Entrances• Parking lots• Doors


Integrated Contact Center with UC Suite

Supervisors tools that can help Agents be more productive

Collaboration tools that get the right expert on the line

Optimize agent productivity with innovative communications tools

Visual design tools that simplify workflow development

Business Process Integration

Intelligent Routing

Integrated Multimedia

Easy Management & Reporting


Multimedia Contact Center

Anywhere Agents –One Call Resolution

At Home

Headquarters

Supervisors and Agents

Branch Office

Agents

Agent

• Reports• Agent Functions• Team Information• Presence of the Experts• Call Pop-Ups• Hands-free Call Control• Individual Recording of Agent Calls• Contact Center Voice Calls, Fax, & E-mail• Customized Agent Desktop


The Open Approach –IT Flexibility

IntegrationIntegration into business environments and customer databases with Open Directory Services and Application Launcher increase productivity

Social CollaborationExtending communications reach with standard Interface XMPP leveraging social media networks (e.g. Google Talk)

ConnectivityOpen SIP Interface to leverage lowest cost IP communications via SIP trunking, including service such as Skype Connect

Flexible DeploymentsDesktop and OS/Application level virtualization reducing physical HW while enhancing availability and reliability

Seamlessly integrate into the IT Eco Systems of choice

SIP


Integrate CRM with Application Launcher

A client application that allows the launch of 3rd party business applications based on Caller Identification (CLI)

Productivity

Customer Service

• Handing over caller information from OpenScape Business into existing customers CRM apps

• Launch customer apps by batch file or URLs• Flexible pop-up windows with customized

action buttons• Can be licensed individually per user client








• Sales Structure



• Key Takeaways

Serviceability & Manageability Improvements

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WBM and wizards make things easy –no need for robust IT staff


• Less effort needed to bring H3K or OSO service technicians to the OpenScape Business level

• Central Licensing within WBM for network-wide easy move and changes

• Licenses can be shifted within the network without CLS

• Easy Migration Path to exchange HiPath 3000 to OpenScape Business

• Common SW setup – One Installation DVD Media for server-based deployments

• Intuitive wizards for voice and UC simplify the setup and configuration

• Reuse of existing extension boards for TDM, DECT SLC cards and IVM

• SSDP ready – Improved remote and secure serviceability

Centralized ManagementInstallation WizardsPre Installed system and UCC Server PlugInNo Linux know-how requiredReuse of existing extensions cards








• Sales Structure



• Key Takeaways


OpenScape Business Networking

Evolution of HiPath 3000 and OpenScape Office

Voice and UC Networking is important for SMBs

• Many Businesses have multiple locations (branches, sales offices, etc.) or offices on a single campus

• Site expansion is also typical as small and medium sized businesses grow

• The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises

Benefits

• Always know the availability of your colleagues in other locations

• Stay within reach of your colleagues and customers from any device and location

• Managing a single UC domain vs. multiple redundant standalone deployments


Voice and UC Networking Scenarios

OpenScape Business Deployments

• Multiple networked OpenScape Business X3/X5/X8 • Voice Networking • UC Networking with UC Booster

Card/Server• Mixed OpenScape Business X3/X5/X8 with

OpenScape Business S• Voice Networking• UC Networking with UC Booster Card /

Server• OpenScape Business S utilizing OpenScape

Business X3/ X5/X8 as a gateway • Single or Multi Gateway Option

• OpenScape Business SIP Interconnection• Connection of certified 3rd Party SIP

Applications

Networking with Large Enterprises

• OpenScape Business X3/X5/X8 networked with HiPath 4000 V6

• OpenScape Business networked with OpenScape Voice (planned)


Networking with UC Suite

Flexibility in deployment and interfaces• Voice supported Presence management (Presence visibility)• Network-wide call status (ringing, on call, active mobile device)• Call Pick Up via myPortal• Instant Messaging including multi user chats• Drag & Drop Conferencing in the network• Network-wide Web Collaboration (with Desktop Sharing & Video)• Voicemail forwarding in the network• Business Attendant and myAttendant change presence status for all users • System-wide internal directory and favorites• External directories via Open Directory Services • Integration into MS Exchange calendar and public folders• XMPP based presence & chat support to external partners• Providing network-wide busy lamp indication on DSS Phone Keys


Multiple Networked ScenariosVoice Networking OpenScape Business X3/X5/X8 & S

• Up to 32 Nodes (more on PSF base)

• Up to 1000 Users in a network (more on PSF base)

UC Networking with OpenScape Business X3/X5/X8 & S

• Up to 8 Nodes (more on PSF base)

• Up to 1000 Users in a network (more on PSF base)

• Requires Booster Card / Server per system

Network-wide License Shifting

• License Shift the easy way via WBM – no CLS needed

• UC Suite/Smart User, IP User, TDM User, VoiceMail User, etc.

Network-wide installation and administration via WBM (Wizards)

• As known from OpenScape Office, enhanced Wizard Functionality

• No need of HiPath 5000RSM anymore


Survivability is Business Continuity

45

• Dedicated Standard Industry Server

• Redundant power supply

• Linux SW based redundant hard disks

• ECC RAM to detect and correct RAM errors

• Automatic re-register via second standby registration setting

• Voice functionality can be used during the emergency mode

• Detects server failures automatically, using a “heartbeat” on servers

• Restarts virtual machines almost instantly without human intervention

Host System

Customers

Suppliers

Sales Teams1.High Availability

Server HW2.X3/X5/X8 Failover3.VMWare – High

Availability


Software-based UC Solution- Virtualization

• Re-organization due to server rank-growth

• Need of Centralized Management

• Need to enhance reliability

• Need to reduce service hours

• Reduction of physical Server-Parks: > HW costs, Space, Green IT

• Ease of Data Backup and Restore

• Scalability

• Monitoring

• Re-use of old OS systems in a virtual environment

Motivations Benefits








• Sales Structure



• Key Takeaways


OpenScape Business Licensing

The most flexible licensing structure for individual usePartner Benefits

• Greater flexibility and ability to tailor the solution according to customer requirements

• Reduce Partner & Distributors inventory by reducing prices for hardware components

• Change from HW to SW Business. Licenses can be ordered from SEN within an hour; no need for stock

• Positive financial impact for all Partners• All licenses can be shifted within the WBM – no

need for complex shift on CLS anymore• Reduced license complexity due to a common

OSBiz architecture for all deployments (X3/X5/X8 & UC Booster Card/Server, Business S)

Customer Benefits

• Tailored to customer needs: Customers are only paying for the functionality they are using

• UC for up to 50 Users is simply a matter of activating an additional license, no need for additional HW

• Licenses can be activated easily via Remote • Easy upgrade options from UC Smart to UC Suite

if a customer wants to have more


Reduced Complexity in Ordering

Only one base package across all deployments

No need for BS4-Channel License anymore

No need for complex B-Channel Licensing for HG1500 anymore

No need for a Contact Center Base license anymore

Channel per Voice Trunk

DSP

CC Base

Many Base Packages








• Sales Structure



• Key Takeaways


Software Assurance Built-in

Cost of software 30%

Install Upgrade

W/O Software Assurance

With Software Assurance


Inclusive Partner Support

Peace of mind for customers; revenue for PartnersPartner Benefits

• Competitive vendor support offering, tangible re-sellable service features

• Simple inclusive support offering – easy to process, no separate order handling

• Reduced risk in deployment and support for the new solution elements

• Reliable and transparent SLAs position partner as expert resource

• Elevation of partner to trusted business advisor increases up-sell /renewal potential

• Increased customer wallet share by offering a mix of own and SEN value add services.

• Longer-term fixed recurring service revenue and margin potential

Customer Benefits

• Peace of mind in the event of an issue with guaranteed support by SEN as the vendor

• Enhanced customer satisfaction and loyalty• Trusted advisor will help SMBs keep up with the

speed of business and their growing needs around communication solutions and corresponding services

• Investment Protection and Stability in an otherwise ever changing business environment








• Sales Structure



• Key Takeaways


SMB Portfolio At-A-GlanceOpenScape Business Voice & Unified Communications

All-in-one UC Appliance X3 / X5 / X8

• Supporting up to 500 users(IP, TDM, analog)

• Incl. “on board” UC Smart• Advanced UC Suite via

Booster Options• ITSP, SIP Trunking, BRI, PRI

& analogue

Virtualized SW UC Solution OpenScape Business S• Server based PBX including UC • Supporting up to 500 users (IP)• Advanced UC Suite• Virtualization with VMware• ITSP, SIP Trunking

OpenScape Office MX

• All-In-One UC appliance solution• Supporting up to 150 users

(IP, analog)• Advanced UC Suite• ITSP, SIP Trunking, BRI, PRI &

analogue • Software Update coming in 2014

for OpenScape Office MX HW


Sales Enablement Overview

Market Introduction Content of MIT training to include:

Sales Enablement to partner with APT to deliver:

• English and German SVUs on OpenScape Business MIT for Sales and Presales audience

• Recorded, on-demand WBTs post SVUs

Key Deliverables:

• Scripted Sales/ Presales presentation on OpenScape Business solution (English and German)

• Sales/Presales web-based training (WBT) on OpenScape Business (English)

• Post-course test (English)

Goals and Details

• Market Trends• Target Customers• Solution Architecture• Sales Plays• Positioning / GTM• Migration Strategies• Licensing• Sales resources

For Unify & Indirect Channel Sales and Presales

Training Concept Available Assets

Contact your Regional Partner Representative regarding training dates

Services Training for Market Introduction


OR

H3K technician- Voice only H3K technician- Voice & UC

Classroom

H3K Upgrade2 days incl. practical

exercises

E-learning Classroom Upgrade 2 days

Incl. practical exercises

OR

E-learning modulesSystem overview and licenses

System installation and initialStart up

Backup/restore and softwareupdate

Smart Voicemail

Service and remote service

Migration from H3K into OSBiz

Classroom UC SmartClassroom 1 day

Classroom UC SuiteClassroom 2 day

OR


Channel Partner Opportunities

Attractive on-boarding program to minimize a partners “time to money”

Demo packages (via Go Forward! Program)

OpenScape Business S Demo DVD - (ready to show OSBiz Live!)

Key Deliverables:SEBA to access Marketing tools

Digital Channel

Presentation/Datasheets

Competitive QRG

Flash Demo and Videos

Free 30 day Activation Period for all features (one time)

Free 90 day Evaluation for UC, CRM Integration and Contact Center

NextGen Migration Promotion for HiPath 3000 installed base and new OpenScape Office customers








• Sales Structure



• Key Takeaways


OpenScape Business

All-in-One Solution meeting all SMB needs• Easy to install and maintain• Scalable and Flexible• Mobility/Distributed Workforce• Management of Operational Costs• Productivity and Customer Service• Support


OpenScape Business -Unmatched in Value

More UC functionality in one box than any other vendor, and is easy to support with Web-based management tools

A superior ownership experience – No rip and replace to upgrade from TDM to IP, add more functionality, or scale to support more users

Has Apple Mac OS client, where other vendors only have Web-based solutions

Available on more mobile platforms than any other vendor

Simplicity

TCO

User Experience

Flexibility

Copyright © Unify GmbH & Co. KG 2013. All rights reserved. 61

"We are pleased to add OpenScape Business to our portfolio and are excited to bring a UC solution to our TDM customers. As a partner who has sold HiPath 3000 systems for many years, we see OpenScape Business as a natural evolution of this product family that brings our customers the latest in communications technology." Ian Allmark

Managing Director, Lloyds IP


Messages to Help You Sell

WITH FEATURES TO INCREASE EMPLOYEE SATISFACTION:The most innovative user experiencefor PC Desktops (Windows & Mac OS), MS Outlook & Groupware Integration, supporting all Smartphones, SEN Desktop-Phones and Tablets

CAPITALIZE ON DEPLOYMENT OPTIONS:The most flexible and scalable deployment From standalone to multisite, from converged to full IP, as appliance, on standard server and virtualized, providing UC with ANY Voice infrastructure

LEAD WITH BENEFITS OF UC:The most complete, embedded, All-in-One UC offering Including Voice, Presence, Conferencing, Web Collaboration, Messaging, IM, Fax and Contact Center

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OpenScape Business Key Takeaways• Streamlined product portfolio (i.e. less cables, less hardware boards) will simplify the

product and increase overall margin

• Designed as an All-in-One Appliance with TDM, analogue, DECT, IP and UC as default capabilities, driving Partners toward this higher margin business by selling UC on top of a voice solution

• Packaging scenarios simplifies sales and drives SMB Customers toward IP and UC – the higher margin business

• New license model lowers the Channel’s upfront investment and can be ordered and activated online during installation

• 3 years SW Upgrades are included, receive all upgrades and updates for free

• 3 years of Partner Support is included with premium hotline, remote access platform

OpenScape Business A unified business solution for small and mid-size companies Oct. 2013.

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Transcript of OpenScape Business A unified business solution for small and mid-size companies Oct. 2013.