openSAP RISE with SAP

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openSAP RISE with SAP Week 1 Unit 1 00:00:05 Welcome to the latest openSAP course, RISE with SAP. My name is Sven Denecken, I'm CEO for SAP S/4HANA, 00:00:13 and also heading the SAP S/4HANA Product Success team. Together with my team, I'm focusing 00:00:19 on co-innovation engagements with key clients and partners, a valuable source for sensing trends, 00:00:24 validating proposals and influencing what we do next. In today's initial unit, I will give you an outlook 00:00:31 of what you can expect from this course. Let us start with some housekeeping 00:00:35 and look at the course structure. The course consists of three weeks, 00:00:39 plus one week for the final exam. In each week, there will be a number of video units 00:00:44 like the one you're watching now. And each video is followed by a short self quiz 00:00:49 to recap your knowledge, an entire unit should be easily be consumable during a lunch break. 00:00:55 And at the end of each week, we'll have a weekly assignment. These assignments are graded and you will earn points 00:01:02 for your record of achievement. We also have an online discussion forum 00:01:07 where you can go and ask questions to the experts and leverage it to exchange on topics of interest 00:01:13 with your fellow students and us. You can expect that it will take approximately two hours 00:01:19 of effort to complete each week in this course. In week four, we have the final exam, 00:01:26 which again is a graded online test. You'll receive a record of achievement, 00:01:31 if you earn at least 50% of the maximum number of points for the sum of all weeks' assignments and the final exam. 00:01:39 Now let's have a look at the content. In the upcoming weeks, we'll take you on a journey 00:01:45 and explain RISE with SAP, element by element. We will highlight the different facets 00:01:51 of your business transformation journey to be successful in a digital transformed economy 00:01:56 and how various pieces come together. At the beginning, we'll familiarize you 00:02:01 with the transformation elements themselves. What RISE with SAP is built upon, 00:02:06 and the overall concept followed by some deep-dive sessions of the RISE with SAP ingredients. 00:02:12 Starting with a detailed overview on Business Process Intelligence, BPI, 00:02:17 a holistic approach to describe and measure your business transformation along the journey. 00:02:22 Then followed by further sessions on our business technology platform 00:02:26 and our business networks, you will be familiar with all those ingredients. 00:02:31 Once you know your company's direction, you for sure would want to know how to get there. 00:02:36 Second week, we'll take you on the technical transformation journey, 00:02:40 showcasing the different directions and practical suggestions for your landscape transformation.

Transcript of openSAP RISE with SAP

Page 1: openSAP RISE with SAP

openSAP RISE with SAP Week 1 Unit 1

00:00:05 Welcome to the latest openSAP course, RISE with SAP. My name is Sven Denecken, I'm

CEO for SAP S/4HANA,

00:00:13 and also heading the SAP S/4HANA Product Success team. Together with my team, I'm focusing

00:00:19 on co-innovation engagements with key clients and partners, a valuable source for sensing trends,

00:00:24 validating proposals and influencing what we do next. In today's initial unit, I will give you an outlook

00:00:31 of what you can expect from this course. Let us start with some housekeeping

00:00:35 and look at the course structure. The course consists of three weeks,

00:00:39 plus one week for the final exam. In each week, there will be a number of video units

00:00:44 like the one you're watching now. And each video is followed by a short self quiz

00:00:49 to recap your knowledge, an entire unit should be easily be consumable during a lunch break.

00:00:55 And at the end of each week, we'll have a weekly assignment. These assignments are graded and you will earn points

00:01:02 for your record of achievement. We also have an online discussion forum

00:01:07 where you can go and ask questions to the experts and leverage it to exchange on topics of interest

00:01:13 with your fellow students and us. You can expect that it will take approximately two hours

00:01:19 of effort to complete each week in this course. In week four, we have the final exam,

00:01:26 which again is a graded online test. You'll receive a record of achievement,

00:01:31 if you earn at least 50% of the maximum number of points for the sum of all weeks' assignments and the final exam.

00:01:39 Now let's have a look at the content. In the upcoming weeks, we'll take you on a journey

00:01:45 and explain RISE with SAP, element by element. We will highlight the different facets

00:01:51 of your business transformation journey to be successful in a digital transformed economy

00:01:56 and how various pieces come together. At the beginning, we'll familiarize you

00:02:01 with the transformation elements themselves. What RISE with SAP is built upon,

00:02:06 and the overall concept followed by some deep-dive sessions of the RISE with SAP ingredients.

00:02:12 Starting with a detailed overview on Business Process Intelligence, BPI,

00:02:17 a holistic approach to describe and measure your business transformation along the journey.

00:02:22 Then followed by further sessions on our business technology platform

00:02:26 and our business networks, you will be familiar with all those ingredients.

00:02:31 Once you know your company's direction, you for sure would want to know how to get there.

00:02:36 Second week, we'll take you on the technical transformation journey,

00:02:40 showcasing the different directions and practical suggestions for your landscape transformation.

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00:02:45 The third week, we'll center around the concept of intelligent enterprise, resilience,

00:02:51 profitability and sustainability. The three key areas characterizing

00:02:55 a successful digitally transformed enterprise. Our team will highlight how the ingredients come together

00:03:02 and to help you on your transformation company journey. Let's kick off week one.

00:03:08 In the first two chapters, I will give you an overview of RISE with SAP and its ingredients.

00:03:14 Next, my colleagues, Rouven Morato and Gero Decker will give you some detailed insights

00:03:19 into business process innovation and our Signavio solution.

00:03:23 We will finalize the first week with a unit on business technology platform by Cecilia Huergo

00:03:30 and in this role, when it comes to the extending business processes,

00:03:34 Cecilia will guide you through the differentiating of commodity processes and how to build the flip side,

00:03:39 differentiating processes on the platform and what you can expect.

00:03:43 This already concludes the welcome unit. See you in the next unit: Transforming Your Business Is Key.

00:03:50 Stay tuned.

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Week 1 Unit 2

00:00:05 Welcome to week one, unit two. In the last unit, I gave you an overview about the course

00:00:11 and what to expect in the coming weeks ahead. In this unit, we'll get you into the real content,

00:00:18 and we'll dive right away into the transformation journey that businesses face these days.

00:00:23 If you would like to learn more about any of those topics, then I will cover them in the unit.

00:00:29 I would strongly recommend the openSAP course "The Business Opportunities of a Digitally Transformed Economy",

00:00:36 which is actually available on the openSAP platform as a self-paced course. Bert and I run this course,

00:00:43 and we're happy that we've received excellent feedback from the learning community,

00:00:47 which might be a good indication for you to check it out as well. Over the years, the speed of business has constantly increased.

00:00:57 It has been propelled by an extensive focus on digital transformation. There can be no doubt anymore

00:01:05 that with the digitally transformed economy the way companies make decisions has shifted.

00:01:11 The digital age allows hungry entrepreneurs to leapfrog industry boundaries and succeed in multiple markets

00:01:19 as long as they bring their core competencies to the table and add value for customers.

00:01:25 In the traditional world, we often experience well-established companies embody the theme of running the company

00:01:32 in the best possible and most efficient way. Hungry innovators, on the other hand, want to get into business and grow.

00:01:41 They look at the top line, aka revenue, rather than the bottom line, aka cost,

00:01:47 and increasingly to the green line, sustainability. The mission is for the next big gig to grow the company

00:01:54 by two- to three-digit percentages or to enter into new market spaces.

00:02:00 Efficiency gains alone are not enough to be successful in this new world. Mobile apps, artificial intelligence, Internet of Things, big data, you name it.

00:02:09 All of that is available. But, what it really comes down to is the ability to deliver

00:02:14 an exceptional experience that offers business value for the end consumer. The aim is to make all touchpoints great experiences for your customer.

00:02:24 The pace of the pre-pandemic world was already fast. The definition of speed nowadays seems to be established on the next-level plateau.

00:02:32 Businesses that once mapped digital strategy in yearly phases must now accelerate their initiatives into monthly or quarterly rhythms.

00:02:40 The COVID crisis similarly provided a sudden glimpse into the future world, one in which the digital has become central to every interaction,

00:02:48 forcing both organizations and individuals further up the adoption curve almost overnight.

00:02:53 It provides a huge opportunity for those that are available and able to adopt and lead.

00:02:59 A world in which digital channels become the primary, and in some cases, the only customer-engagement model,

00:03:05 offers multiple opportunities for those that have the ability to orchestrate this channel.

00:03:10 Automated processes, in contrast to manual processes, require reaction time, create backlogs,

00:03:15 become a primary driver of productivity and ultimately the basis of flexible, transparent, and stable supply chains.

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00:03:22 A world in which agile ways of working are prerequisites to meet seemingly daily changes, customer behavior.

00:03:29 In this unique moment, technology and IT can become the enabler and lead the way to enable companies

00:03:35 to learn and progress more quickly than ever before. The ways they learn from adjusting to today's crisis will deeply influence

00:03:42 their performance in tomorrow's changed world, providing the opportunity to retain great agility

00:03:47 as well as ties with customers, employees, and suppliers. Those who are successful, able to make gains, and stick

00:03:55 will likely be more successful during recovery and beyond. The pandemic's acceleration creates a strategic imperative

00:04:04 for companies, outcome, not output. The move to outcome-oriented and performance-based engagements

00:04:11 don't consider leveraging technology just for the sake of it. If it does not create business value, it's irrelevant.

00:04:18 Adopt intelligence to increase predictability and decrease business risks. Move away from sequenced and manual processes,

00:04:28 which are slowing down your daily business. Manual processes need to be restricted to exception-based handling only.

00:04:35 Effectiveness, not efficiency gains, is the credibility of the new world. Monetizations of the new gold, data.

00:04:44 Without a strong network and partnering, companies will not win. Reliability and trust are the currency.

00:04:51 Efficient order fulfillment and delivery. Serving the segment of one.

00:04:56 Put your customers' needs into the center of all you do. This refers to what I said previously,

00:05:04 make every touchpoint great for all your customers, not only some channels.

00:05:09 Mass customization is replacing mass production. Your digital strategy requires becoming part of your company's execution.

00:05:19 Consider how to run your company as one team. Operational excellence needs to go hand in hand

00:05:26 with cost control and cost transparency. Transform your company towards the ability to deliver on their promise

00:05:35 at the lowest possible working capital. Now, the seismic shift landed already at the gate

00:05:44 and turned value chains upside down. Take a few examples.

00:05:50 Nowadays, the normal order quantity is one piece tailored to the individual. An expected delivery time tends to be ASAP

00:06:00 with a clear, articulated, and reliable fulfillment prediction. But companies are challenged by this customer expectation.

00:06:08 Obviously, an order quantity of one piece has a major effect on the business process itself,

00:06:13 sourcing, material requirements, planning, production, packaging and shipping, and many more.

00:06:21 But companies' processes, including quality management, are mostly optimized for mass production, not mass customization.

00:06:30 It also includes a significant increase in related processes, data and documents, like production orders, delivery notes,

00:06:38 good issues, good receipts, to name a few. You name them all.

00:06:42 In order to ensure profitability, and for example, make or buy decisions, stock or produce,

00:06:49 orders have to be processed in real time in the company within their boundaries with zero touch.

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00:06:56 A straightforward case has to run through the business without any human interaction.

00:07:02 For example, a storefront promising a new service attitude and praising the customer as the king

00:07:08 needs to be followed by keeping the promise with great touchpoints. It requires us to rethink the enterprise definition

00:07:16 being agile across offering, pricing, fulfillment strategies. The pandemic, by the way, is the catalyst,

00:07:24 not the trigger for this change. Now, in my eyes, it is fundamentally important to recognize

00:07:30 that intelligence and automation is not just another change trend. Raising process intelligence is a powerful methodology and solution

00:07:40 to get you back on top of the change. You need an intelligent concept

00:07:44 that can process all collected the data from various sources in real time, analyze patterns, create actionable conclusions to unfold

00:07:52 the full power of your digitally transformed enterprise. Collaboration, agility, and innovation goes hand in hand.

00:08:00 Innovation will boost your enterprise but require strong back-end support.

00:08:04 A transition into the subscription economy, as one example, will change every single function across your organization.

00:08:13 You don't now only sell it. You own it from the idea to consumption

00:08:17 and need to ensure a perfect experience for the user during the entire lifecycle.

00:08:22 The transformation also requires new alliances and collaboration partnerships. The pandemic has shown all of us how fragile supply chains can be,

00:08:30 and borders are unexpectedly closed from one day to the other. As we are living in the global network economy,

00:08:38 local sourcing and pure local collaboration is often lost out of sight. How painful it was for many enterprises

00:08:45 that now have a hard time recovering and keeping pace with the new leaders.

00:08:49 Companies need strong global networks to manage proper sourcing and to create resistance against disruptions.

00:08:56 At SAP, we already operate the world's largest business networks and sourcing networks with SAP Ariba,

00:09:02 but networks serve a broader demand. We also run logistics networks, asset intelligence networks,

00:09:08 and are becoming the network of networks, enabling multiple enterprise businesses.

00:09:13 The network of Intelligent Enterprise helps companies to partner digitally across the globe and common interest,

00:09:20 bringing sourcing and demand together. And a good, fair, and transparent approach is beneficial to be successful.

00:09:27 The success of a resilient company builds on the good and fair relation to suppliers,

00:09:32 and you need direction. Misuse of power, in the long term at least,

00:09:36 always leads to a cut in relationships at an opportunistic moment.

00:09:41 And uncertain times like the pandemic, that taught us that an opportunistic moment could exactly be that one.

00:09:47 And you really need the most powerful partnerships in your networks. And it will finally challenge your company's agility

00:09:54 to an unprecedented extent in an organizational context, the ability to respond to an ever-changing environment.

00:10:00 In other words, your company is flexible enough to adapt to changes fast. In practice, we can see the faster deployment

00:10:08 of new organization models or processes, or an incorporation of partnerships, networks, and even mergers and acquisitions.

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00:10:15 Consider your entire company as a living organism. In an interesting article,

00:10:19 McKinsey characterizes agility as "it rhymes with stability". It is described as a paradigm that achieves this balance

00:10:27 and the paradox that is truly agile organization's master. They are both stable and dynamic at the same time.

00:10:34 They design stable backbone elements that evolve slowly and support dynamic capabilities that can adapt quickly

00:10:41 to the new changes and opportunities. None of this is easy to achieve.

00:10:46 Delivering as a service requires all hands on deck. But we know every customer is actually at a different starting point today

00:10:56 and has a unique path forward to become and rise towards the Intelligent Enterprise.

00:11:01 Digitally-grown startups and other innovations have already embraced digitization across all standardized processes and cloud architectures

00:11:09 but need solutions that can scale and grow and push them forward to accelerate. Companies with a longer heritage and history are facing

00:11:17 complex and often highly customized system architectures, processes, cash cows, and systems that have delivered for decades

00:11:24 but carry a higher cost and lower flexibility, which limits their ability to adapt quickly.

00:11:30 Other companies have started a journey into the new world but are in the very early stage

00:11:35 and aren't yet seeing the power of true transformation, besides tactical short wins.

00:11:39 Again, others are starting on the outer edges of their business and moving selective markets or processes or business to the cloud,

00:11:47 digitizing them, and now must determine how to link these innovations with the core of their business.

00:11:53 The more you move to the right side of the scale, the more you truly transform core business models.

00:11:58 The more you add to company value with tactical quick wins, we'll have to make incremental steps along a longer journey.

00:12:05 The point is, there's no singular path forward. Every business is different and moving forward at its own pace.

00:12:12 Therefore, exactly we designed RISE offerings to help customers understand where they are in the context of their own

00:12:18 compared to peer businesses and performance, define the measures, and move forward at their own pace.

00:12:25 This is a good segway to the next topic because business performance intelligence is measuring the help

00:12:30 to define the best possible starting point for the transformation journey. Consider SAP S/4HANA as your core system

00:12:39 that has been designed to serve as the digital core for the demand of the digital transform enterprises.

00:12:45 It offers a wide range of competitive-edge functionality and has offered them from day one

00:12:51 with many technical innovations way beyond what was possible with any other solution before,

00:12:57 helping you to move away from transactional concepts towards user-centric insight to action-driven models.

00:13:04 Still, one of the biggest challenges for customers is to leverage all these innovation elements as catalysts

00:13:11 to generate a higher business outcome. Designing new, more agile, and more customer-centric end-to-end processes

00:13:18 can be a key enabler for the desired increase in the business outcome. This requires rethinking the current ERP and business processes blueprint

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00:13:27 to challenge best practices from the past. New technologies like RPA or machine learning, ML, are available,

00:13:35 but processes need to be rethought in order to achieve more efficiency and more effectiveness.

00:13:41 BPI is the component to help benchmark processes and key performance indicators. Staff cost reduction and faster time value

00:13:50 are two key outcomes if process design is done right. But if you ask me, nothing beats the voice of our customers.

00:13:57 In my eyes, this is the perfect-fitting customer quote because it hits the nerve of the digitally transformed economy.

00:14:04 Digitally transformed is about empowering your people and making sure our processes can live up to unexpected challenges,

00:14:11 as we've seen during the global pandemic. What more can you expect than being prepared for the unexpected?

00:14:18 Understanding that enterprise agility is not a temporary requirement, but today's norm gives you a great projection

00:14:25 for what is needed in the future ahead. The digitally transformed economy is all about

00:14:31 time to value, speed, adoption, and agility. This customer here, like many others,

00:14:36 shares with us a great story of a transformation from a previous highly configured, tough-to-learn ERP system

00:14:42 towards a focused out-of-the-box solution. They used all implementation accelerators

00:14:48 like SAP Activate methodology and preconfigured content to align solution capabilities with business needs

00:14:55 and achieve a fast time to value. As a consequence, the customer operates seamlessly

00:15:00 across functions, departments, and regions. For new employees, the user experience is much smoother,

00:15:07 more intuitive for faster onboarding, and significantly improves the ERP experience.

00:15:12 As mentioned previously, understanding that agility is the new norm and designing your enterprise following the new paradigms

00:15:20 is a significant step forward and not easy to achieve because we all love what is familiar to us

00:15:26 and openness to change also needs to be continually worked on and exercised. What we've talked about so far has a consequence.

00:15:35 A monolithic core represents the past. The future of ERP enables data-driven business processes,

00:15:42 building intelligent technologies, and even a shift from ERP, enterprise resource planning,

00:15:48 towards an NRP, network resource planning. Because the fulfillment prediction, for example,

00:15:55 can't end at the enterprise borders anymore. It delivers business model innovation

00:16:00 for higher effectiveness and revenue growth, differentiating processes where we use intelligence to generate insights

00:16:08 and reimagine business processes and models to drive effectiveness. Operational excellence with automation

00:16:16 like cost optimization and efficiency gains for commodity processes is where we have defined best practices,

00:16:23 where we heavily use intelligence to automate, and where we generate efficiencies like operational excellence

00:16:29 and the sustainability impact influencing our decision-making. Sustainability, by the way, is more than a trend.

00:16:37 The new norm will be a material flow where the product footprint calculation is as self-evident and transparent as the cost calculation.

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00:16:47 All data driven is a combination of "O" operational, "X" experience, and sensor data.

00:16:53 Underpinning all successes, the user experience and intelligent technology needs to be looked at

00:16:59 across both transactional abilities to drive efficiencies of a new business model, for example, from giving customers the opportunity to buy

00:17:08 what they need as easy as possible across all channels, all the way to generating the right invoices to ensure perfect delivery,

00:17:17 even in volume business, and effectiveness with insights, agility, process design options.

00:17:23 Proving a new business model is even profitable, and actions are to further improve while keeping customer appearances intact.

00:17:32 Let's look at an example of great resilience. COVID-19 has put a lot of pressure on life science industries

00:17:39 where they have realized the large gap in their supply chain strategy. A one-stop shop actually plays for the life science industry

00:17:47 to manage their vaccination procedures and tap into a source of suppliers.

00:17:51 Even those across industries will have to fill this gap to ensure patients obtain life-saving drugs and devices.

00:17:59 Vaccines require a supply chain with speed, transparency, and flexibility. The pandemic detected countries where immense logistical challenges occur.

00:18:08 The vaccines have varying dates, quantities, or handling instructions, which makes planning and distributing them

00:18:14 to vaccination centers and mobile teams an extremely complex task. SAP teamed up with the leading players in the industry to tackle the challenge.

00:18:24 So SAP Vaccine Collaboration Hub is built on SAP Information Collaboration Hub for Life Sciences.

00:18:30 It covers the end-to-end processes from manufacturing to control distribution, to administration, and passed vaccine monitoring.

00:18:39 Let me quickly summarize in clear terms before we go to the next unit together.

00:18:44 Your challenge in the digitally transformed economy is to innovate ahead of the competition,

00:18:49 run effectively during uncertainty, champion cost savings, pivot models to the market space, and scale with speed.

00:18:58 This course is designed to guide you through the RISE with SAP concept to help you set the levers and pace in the right way

00:19:05 to support your journey. This concludes unit two, "Transforming your business is key".

00:19:11 In the next unit, I will talk about the ingredients of the transformation journey. Thanks for listening and hope to see all of you there.

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Week 1 Unit 3

00:00:05 Welcome to week one, unit three. In the previous unit we discussed that transformation

00:00:10 of your business is key. In this unit three, I will walk you through the ingredients

00:00:15 of the transformation journey. Looking for guidance for transformation

00:00:21 starts with transparency and empowerment. What customers need to transform

00:00:27 are business model innovation, effectiveness, and agility, operational excellence, efficiency,

00:00:34 and sustainable decision making. Let me explain what that has to do

00:00:39 with more than 440,000 customers and 77% of the world's GDP touching an SAP system

00:00:46 and why it is important and relevant. SAP has a unique access to data flows

00:00:52 and build the base of new business models and products. We live in a networked environment,

00:00:58 and things are equally connected as enterprises and purposeful networks.

00:01:03 A CO2 footprint question isn't a question within the company borders anymore.

00:01:09 Our customer base is one of the largest in the industry, innovating millions of products and processes every day,

00:01:16 just remember the vaccine example from the previous unit. Let's stroll down to our flagship solution SAP S/4HANA.

00:01:28 ERP from the past isn't ERP for today anymore. All processes are data driven,

00:01:35 be it operational data, O-data, experience data, X-data, and industry 4.0 sensor data.

00:01:43 Artificial intelligence technology enables the consumption of all these different data points

00:01:50 and learns to improve decisions based on it. The human interaction is focused on exception-based handling

00:01:58 with the straightforward process running at the zero touch from a user perspective.

00:02:04 This allows processes to design end-to-end, but with the experience to be looked at across all elements.

00:02:12 Furthermore, we distinguish between two sides of the same coin.

00:02:17 One commodity processes, which are fueled with defined best practices

00:02:22 embody the theme of running the company in the most efficient way.

00:02:27 Commodity processes are addressed via for example, analytical capabilities

00:02:32 and incremental improvements, continuity while improving, increasing efficiency.

00:02:38 Anticipate every challenge of the well-known business for which we make heavy use of intelligent technology

00:02:45 to automate and generate gain efficiencies. While our customers strive for operational excellence,

00:02:52 standardizing was non-differentiating to the maximum. The flip side are differentiating processes,

00:02:59 where we use intelligence to generate insights and re-imagine business processes and models

00:03:05 to drive effectiveness. Disruptive technologies first start typically small

00:03:11 and appear just as a new technical solution or digitization. It might only improve

00:03:17 a small number of process steps initially, but does not have a broader impact on business performance.

00:03:23 The next step would be to use the new technologies to change existing processes or even replace them.

00:03:30 However, it still has only an impact on the cost side, not the business value.

00:03:36 To change that, disruptive technologies must not only influence processes,

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00:03:41 but also generate new products and services. This improves and optimizes the company's outcome

00:03:48 and directly affects the top line. Transformation is reached when we are able to enter

00:03:54 new markets or significantly improve the competitive position in our current market.

00:04:01 Finally, the enterprise resource planning becomes a network resource planning

00:04:06 to spend planning experience and sensor data driven intelligent processes

00:04:11 across entire networks. Finding the ruler we used in unit two

00:04:17 should help to illustrate what building your intelligent enterprise

00:04:21 will not happen overnight. You need to slice and dice your journey

00:04:26 into digestible chunks. Even the longest journey starts with the first step.

00:04:32 When we embarked on our journey with SAP S/4HANA, we were very aware that improving customer centricity

00:04:38 has been one of the key goals of the digital transformed economy.

00:04:43 They're levering fast at higher quality. To do so, we revolutionized many elements

00:04:50 across all functions within core ERP processes with the introduction of SAP S/4HANA,

00:04:56 including for example, material ledger simplifications, a unified general ledger, insight to action processes

00:05:03 based on a unified OLAP and OLTP. Fiori as a base for exception-based handling,

00:05:09 just to name a few. Making use of these innovations

00:05:13 and consider the opportunities to tackle business challenges.

00:05:16 Since we have launched SAP S/4HANA, we have learned with every new release

00:05:21 that the availability of new radical innovations while being adopted and converted

00:05:25 into business outcome for many did not necessarily speak completely for itself

00:05:30 and require more guidance in order to truly drive transformation.

00:05:34 This was the starting point for Rise with SAP, which gives customers all the ingredients

00:05:39 to embark on the transformation journey to the intelligent enterprise.

00:05:44 As you can see on the right side, the ingredients span the journey along the exploration

00:05:48 towards the decision point of realization tools to support and simplify the technical conversion

00:05:55 as well as the core solution to build future upon. The key paradigms are:

00:06:00 standardize, modularize, and accelerate innovation. We do not merely take the existing ERP as it is,

00:06:08 we simplify the system, move it back to standard where possible and upgrade the system

00:06:13 to SAP S/4HANA Cloud. You also consume some of the latest innovations

00:06:18 of SAP S/4HANA Cloud and industry cloud solutions using SAP Business Technology Platform

00:06:24 included in the package via consumption service credits. You can connect to SAP business networks

00:06:31 to foster collaboration outside your four walls with all your trading partners via a starter pack.

00:06:37 We support you with an increasing break out of commodity processes to public cloud.

00:06:44 No data and system lock-in, but yet benefits from infrastructure

00:06:48 as a service specific capabilities. Your ERP data and systems is your asset.

00:06:55 We do not lock you in on one data infrastructure as a service approach provider.

00:07:02 So you have a choice both today and in the future. While we enable your infrastructure-

00:07:08 as-a-service specific capabilities in the context of your business application,

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00:07:12 without any additional steps to be taken from your side. And customers demonstrate how it works.

00:07:19 Let me share some successes with you. Many IT projects strive for faster guided projects,

00:07:25 adopting standardization, simplification, and a higher level of business process integration.

00:07:31 The Rise with SAP ingredients allows customers to leverage this out of the box,

00:07:35 where they follow the SAP Activate methodology in our SAP enterprise management layer content.

00:07:42 More details will be explained in the upcoming units on implementation accelerators

00:07:47 in week two. By choosing to activate both solution and methodology,

00:07:53 customers have repeatedly demonstrated how they have kicked up a notch

00:07:57 and taking business goals to the next level and go above and beyond former baselines.

00:08:03 Long regarded as the world's pioneers of efficiency and productivity, some Japanese companies, for example,

00:08:09 have embarked on a significant transformation journey shifting from highly customized software solutions

00:08:16 to running IT workloads in the cloud and adopting SAP S/4HANA best practice content.

00:08:22 This even more remarkable as the entire country stood in front of a huge innovation challenge few years back

00:08:29 due to globally highest average customization status. To understand why companies are making this shift,

00:08:35 it is worth to revisit Kaizen made of two words, change and better.

00:08:41 The philosophy of continuous improvement involves all employees from the executive

00:08:46 to the field worker and incorporates their improvement ideas into the process.

00:08:51 These ideas have accumulated over the years and sometimes created logically and locally optimized,

00:08:58 but overall having complex software solutions. These locally optimized and highly customized solutions

00:09:04 become a barrier for fast adoption of change. Given the unprecedented pace of change

00:09:10 we experience these days, the local optimals have a tendency to become the bottleneck.

00:09:16 Companies need to change more fundamentally due to digitization market disruption

00:09:21 through new technologies. Supply chain challenges due to recently experience

00:09:26 new normal, like a global pandemic and ever increasing regulatory requirements.

00:09:31 And we believe this is still only the tip of the iceberg. In light of these global changes,

00:09:36 as we see larger companies considering standardization of processes based on industry best practice

00:09:42 an acceptable and welcome accelerator, gaining velocity advantages and effectiveness

00:09:48 in adopting changes, drafts higher degree of standardization and process automation

00:09:53 combined with rapid deployment models. More efficiency and flexibility for the company

00:09:58 as an intelligent enterprise is perceived that it is an advantage over the traditional approach

00:10:04 of local optimization. As an existing SAP customer,

00:10:08 the migration to SAP S/4HANA in the cloud environment, marked the beginning

00:10:13 of a digital transformation journey. Using the inventory and supply chain

00:10:17 management applications, they now handle 2.3 million products

00:10:21 keep the inventory stocked at 390,000 items and have achieved an inventory hit rate

00:10:26 of 90%, imagine that. By automating the quotation process

00:10:31 based on the history, sales results, and other data, they automatically process 50,000 quote requests each day.

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00:10:38 This has led to an increase in order rates. And by leveraging advanced analytics

00:10:42 and reporting across the core business processes, this wholesale company has gained

00:10:46 real-time business insights, allowing them to make data driven decisions.

00:10:52 But the wholesaler did not stop there. To achieve new levels of customer convenience across the entire supply chain,

00:10:58 they have extended SAP S/4HANA with custom applications leveraging

00:11:02 the SAP Business Technology Platform. And with its business transformation centered

00:11:07 on intelligent ERP, this customer is now in a strong position

00:11:11 for further innovation using intelligent technologies. One more, our next customer story

00:11:17 is about one of the global leaders in manufacturing. They are already at the state of the art IT environment,

00:11:24 supporting their business operations and manufacturing processes.

00:11:28 But with the move to SAP S/4HANA, they followed the global trend among manufacturing companies

00:11:33 transforming their organizations in the wake of the intelligent area.

00:11:38 One of the key challenges which this manufacturer wanted to tackle was improving operation

00:11:43 and financial performance across the group. In addition, there was a business need

00:11:48 to regulate the group's accounting system in line with global standards like the IFRS.

00:11:53 Since using SAP S/4HANA, they have addressed both challenges

00:11:57 and added business value by improving visibility, speed up financial management reporting and analytics

00:12:04 through the group or simplified business processes, efficient data acquisition and technology management.

00:12:11 The manufacturer is also taking advantage of the high-speed bill to materials explosion,

00:12:16 and is planning to develop new applications, leveraging the built-in extensibility of SAP S/4HANA

00:12:22 adding speed, flexibility paired with standards. It is a well-known fact that every year

00:12:31 gym memberships skyrocket during January, when people make their new year's resolutions.

00:12:38 However, it's equally well known that memberships plummet very soon afterwards.

00:12:44 Typically those who continue not only believe that exercising is good,

00:12:50 but also understand the reasons why exercising is good. Translating this narrative to your business

00:12:56 you'll find 10 key principles of Rise with SAP, which are needed for you to realize the vision

00:13:03 of an intelligent enterprise best. These principles set the foundation

00:13:07 and drive the maximum customer value in my eyes. Let me share best via examples of a line of business value

00:13:16 along the customer PayPal Giving Fund. They implemented SAP S/4HANA Cloud

00:13:22 with the goal of improving the speed of transactions to help raise even more money for deserved causes.

00:13:29 The solution provided them with a state-of-the-art intelligent ERP system,

00:13:33 which allowed them to support higher transaction volumes, helping people to donate more to their favorite charities.

00:13:41 During the COVID 19 pandemic, it allowed them to support a steady rise

00:13:46 in transaction volume to an average of 66,000 transactions per day.

00:13:51 The guiding principles are key, but not the value itself. The business acceleration counts.

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00:13:57 Another customer example refers to the process insight and best practice, Paul Electronics,

00:14:02 who was looking to improve e-commerce experiences for customers and suppliers.

00:14:07 With SAP S/4HANA, Paul Electronics is powered to assemble to order operations,

00:14:13 which use configurable product permutations with more than 250,000 unique end products

00:14:19 within a catalog of eight million SKUs. They achieved more than 50% faster order processing

00:14:25 larger than 99% on-time performance with supplier managed inventory customers.

00:14:30 Now, on a scaling infrastructure, they are on target to increase its revenue growth

00:14:35 by a 100% in the coming years. And one more, listen to the story of a very ambitious

00:14:41 and successful growth oriented upper mid-market industrial machinery and components customer

00:14:46 who decided to embark on a journey to become an intelligent enterprise

00:14:50 by leveraging SAP S/4HANA Cloud. They are an innovator in the design engineering

00:14:56 and manufacturing of glass-reinforced composite solutions and special fabrications headquartered in Asia

00:15:02 with subsidiaries in Southeast Asia and India. Their wishlist to business leaders

00:15:08 before the project started included high demand of effectiveness gains

00:15:13 and to accelerate regular finance consolidation in a multi-country, multicurrency setup.

00:15:18 Better and faster control of cashflow, increased transparency and operational efficiencies

00:15:23 across the widely spread discrete manufacturing processes and supply chain.

00:15:28 Next generation project forecast, accuracy, reliability, and real-time visibility.

00:15:34 Budget versus forecast versus actuals. Ability to quickly scale and activate

00:15:40 the solutions in subsidiaries. Gaining effectiveness starts

00:15:44 when you can change processes substantially. In this case,

00:15:49 it was the collapse and the runtime of required steps to an unprecedented pace,

00:15:53 which allows them to completely reconsider and redesign business processes from scratch.

00:15:59 Consider your cloud to reduce the runtime and multi-country, multi-currency financial consolidation

00:16:05 so efficiently that you can run a soft close monthly instead of a painful quarterly collection exercise.

00:16:14 This has not only allowed for a completely new insight on cashflow planning,

00:16:18 but it also brings the finance department all involved parties towards the next level of fitness,

00:16:24 sticking to the original metaphor. These changes make the monthly close

00:16:29 even more efficient over time. The customer was able to achieve further considerable

00:16:34 quantitative as well as qualitative benefits with the implementation of SAP S/4HANA Cloud.

00:16:41 75% present time reduction in consolidating, 20% improvement in production efficiency,

00:16:49 less than 30 days to localize and onboard a complete new subsidiary to the ERP system

00:16:54 in a powerful two-tier ERP approach based on SAP best practices.

00:17:00 Let's look further into the recipes of Rise with SAP. Process excellence means aligning and continuously improving

00:17:08 your processes to support business objectives. Successful execution depends on the ability

00:17:15 to quickly identify the most valuable improvement areas across the entire organization

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00:17:20 and apply the right remedial measures. Sustainable success requires continuous monitoring

00:17:27 and execution and goal achievement. Most companies have an approach to managing process changes

00:17:35 and many even have former business processes management programs.

00:17:40 But business leaders are struggling to get all relevant information

00:17:44 in a timely and easy way to make the best decision. They often rely on subjective, qualitative

00:17:51 and manual methods. Many customers look at their core ERP solution traditionally

00:17:58 as a constant backbone with an existing blueprint and handshake with the business

00:18:03 and did not consider too many changes within a release upgrade.

00:18:07 And they looked at SAP S/4HANA as just the next ERP upgrade.

00:18:11 You should not. This often actually results in poor process re-engineering

00:18:16 sub-optimal allocation of valuable company resources and missed improvement potential.

00:18:21 Falling short on company goals has often been the result.

00:18:26 Therefore the best starting point recommendation I can give includes connecting the dots:

00:18:33 foster collaboration between decision makers, business professionals, and IT.

00:18:38 Get insights instantly, use automated advanced process mining processes and data.

00:18:45 Narrow your focus, drill down to find out

00:18:48 where your business challenges really are. And where the business is looking

00:18:53 for receiving transformational support. Start with improving right away,

00:18:58 leverage the data driven process and design as well as simulate your process,

00:19:03 put your customers into the heart of your processes and the end user into the center of your application design.

00:19:10 Find out more details later this week in the upcoming units around business process intelligence

00:19:16 with my colleague, Rouven Morato. Customers on their journey towards becoming

00:19:24 an intelligent enterprise need to extend and integrate their applications and digitize their business processes

00:19:31 to meet their unique needs. Earlier within this unit,

00:19:35 I alluded to the differentiation between commodity processes and differentiating processes.

00:19:40 A quick recap. Commodity processes which we can fuel

00:19:45 with defined best practice, embody the theme of running the company

00:19:49 in the best possible way. They trend differentiating processes

00:19:55 on the other hand, where we use intelligence to generate insights and reimagine business processes

00:20:01 and models to drive effectiveness. Where companies want to differentiate themselves,

00:20:06 boost employee productivity and empower their developers to build innovative apps in an agile manner.

00:20:13 Their business technology platform is the integration and extension platform

00:20:19 that offers all required capabilities. It is an extremely important ingredient

00:20:23 of the overall transformation journey you will receive much more detail

00:20:27 around the SAP BTP later this week from Cecilia Huergo. Looking at the two customer examples,

00:20:36 Cecilia will allude in detail later on, but what I want to share in light of the introduction,

00:20:42 how these customers did benefit from the platform. And the platform's ability

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00:20:47 to expand and extend the reach of apps, data, and processes provide the foundation to standardize and accelerate

00:20:57 development across the SAP and enterprise landscape, deliver the integration platform to keep data and processes

00:21:04 integration across the enterprise and connect the dots. Provide the platform to decouple

00:21:11 the lifecycle of SAP standard solution delivery from you and your partners' developments,

00:21:17 and therefore create a release independency and keep upgrades smoother.

00:21:23 Clearly, it lays the foundation for differentiating processes.

00:21:28 So let's all look forward to the unit. Now, despite the need for network solutions and processes,

00:21:36 most companies are hindered by enterprise centric systems that are not designed for intercompany and cross-company

00:21:43 visibility and collaboration. Many companies still do rely on largely siloed systems

00:21:51 that make it difficult to have visibility, data sharing, and process flows

00:21:56 across intercompany functions. While point-to-point connections exist

00:22:01 with specific customers, suppliers, manufacturers, distributors, and service providers,

00:22:06 it is not possible to have a full view across your network, and this restricts the visibility into end tier networks.

00:22:14 This results in limited collaboration across trading partners,

00:22:18 and you are challenged when looking to discover new trading partners,

00:22:22 it's important to understand the concept of a network ERP and why SAP business networks

00:22:28 is embedded in Rise with SAP. While SAP S/4HANA optimizes ideally

00:22:33 inside the frame of enterprise, networks incorporate the outside and connect it together.

00:22:40 I phrased it already before: the ERP, enterprise resource planning, becomes the NRP,

00:22:46 network resource planning, starting with the visibility into end-to-end supply chains,

00:22:52 into customers, and into trading partners. This is the fuel to a proper sourcing strategy,

00:22:58 fulfillment prediction, and execution strategy. This connects buying, manufacturing,

00:23:05 selling, transportation, and service, all through one business network.

00:23:14 Ultimately, you can expect much higher resilience, but it also translates

00:23:20 into tangible line of business benefits like for example, less stockouts, higher revenue and margin,

00:23:28 lower operating costs, higher asset uptime, less risk, less enterprise challenges

00:23:35 outside the core competencies and better use of working capital.

00:23:40 Looking forward to Paige Cox and Klaus Fischer in week three, where we'll be covering this in more detail.

00:23:50 Now let me summarize before I hand over for the next unit

00:23:55 to Rouven Morato guiding us through unit four. Like the transmission you've seen

00:24:01 at the end of the second unit, you see again, all ingredients at a glance.

00:24:07 Flexibility of infrastructure and operations gives you the option to manage the cloud ERP in concert

00:24:14 with the business network components at your own pace and with your own context.

00:24:20 The Business Technology Platform compliments where you would want to move beyond

00:24:26 commodity processes and differentiate. At the same time,

00:24:30 it serves all integration aspects and allows you to move custom code into a decoupled lifecycle

00:24:36 and make it independent of the core for your cloud-minded design and upgrades.

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00:24:41 SAP Cloud Application Lifecycle Management paired with SAP Activate,

00:24:46 provides the implementation and operations framework for cloud solutions,

00:24:51 for a cloud-centric customer. Structured learning via the Learning Hub,

00:24:56 compliments the offering and drives the adoption within your company.

00:25:02 This concludes unit three Ingredients of the Transformation Journey.

00:25:06 In the next unit four, my colleague, Rouven will give you insights about leveraging business processes,

00:25:13 innovation to transform your business. Looking forward to see you in this session, stay tuned.

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Week 1 Unit 4

00:00:05 Hi, and welcome to week one, unit four. My name is Rouven Morato,

00:00:10 and I'm the General Manager for Business Process Intelligence at SAP.

00:00:14 In the previous unit, Sven talked about the ingredients of the transformation journey.

00:00:19 In this unit, I will focus on leveraging business process intelligence

00:00:24 to transform your business. Let's get started.

00:00:29 You know in these days, the pandemic and all the change that we see in the world, our customers, you,

00:00:35 are asking a lot of questions like, What does great look like?

00:00:40 Where do I have untapped potential? What can I do differently with my SAP software,

00:00:45 with my products and how do I get most value out of it? All of these questions are related to business processes.

00:00:54 Because at the end of the day business processes are what people in the business are doing.

00:01:01 It's the actual execution of their business. And that's why all of these questions

00:01:06 when it's about adapting to change and being able to be more agile,

00:01:11 and getting most out of things, it all comes back to the business process question.

00:01:16 So when we talk about improving business processes, there are in general

00:01:21 two types of overall kind of categories, if you will. The one is the Enterprise Transformation.

00:01:28 It's more program structure, right? It's more kind of a continuous thing.

00:01:33 And there are two then sub-categories there. One is focusing really on a business transformation.

00:01:39 It's triggered out of the business. The business has a need.

00:01:41 It's a big change happening. They need to adapt.

00:01:44 They need to change company-wide and really go down into the different areas.

00:01:49 And the second is more on IT-driven transformation where the next technology trend is coming,

00:01:54 and IT starts to adopt that. And it's more kind of out of an IT perspective.

00:02:00 The second big area is the area of Process Excellence, which is more really project-driven,

00:02:06 but also obviously continuous improvement out of the monitoring.

00:02:10 Where the process is in the focus, right? Where you look into specific processes,

00:02:15 into lean manufacturing, service management, and you want to understand

00:02:18 how can I improve and optimize and become more excellent in that?

00:02:23 And it's obviously also around performance initiatives. Now, when we move on around understanding

00:02:31 what is the key ingredient towards the transformation. To us, it's always four dimensions, right?

00:02:39 It's about people, about process, about system and about data.

00:02:44 Because if you think about transformation, it's always touching all of these components.

00:02:50 At least, the successful transformations that we observe in the market.

00:02:55 Often times if specifically, the reason is the next technology shift

00:02:59 and it's a very IT-centric transformation approach, sometimes process and people gets a bit forgotten.

00:03:07 Normally, IT focuses certainly on the data, but it's not really capturing the process

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00:03:13 and the people aspect. And the same holds true

00:03:16 if it's a very business-centric transformation, sometimes the topics around data quality, data management,

00:03:23 but also the people sometimes, are not being pulled along accordingly.

00:03:28 So for a successful transformation, it's the combination and the strong integration

00:03:34 of all of these components that really make a successful transformation.

00:03:39 And as you can see, business process is one component in there,

00:03:42 but it's certainly a very important one. Because at the end of the day,

00:03:47 system and the data are nothing else but means to run your business process, right?

00:03:54 It's the ingredients for the business process. And the people, they are the ones

00:03:58 that are executing their daily work, which results in business processes again.

00:04:03 So it's a very, very central component. But to be clear, it needs to be a holistic approach.

00:04:09 Otherwise, you will always fall short of your transformation ambitions.

00:04:14 Now, SAP of course, is at the heart of many of your transformations out there,

00:04:20 because a lot of the system landscape is run by SAP. However, we also recognize

00:04:26 the importance of the business process component in the transformation.

00:04:30 And that's why we set up BPI, Business Process Intelligence, which has become an integral part

00:04:36 of our Intelligent Enterprise efforts and our kind of push towards helping our customers

00:04:43 become Intelligent Enterprises, which is at the end of the day, the digital transformation.

00:04:47 And you see it in what we call the burger slide, and I guess you can imagine why.

00:04:52 That it's one layer in that, right? Which is a very important component

00:04:56 to drive the customer's transformation towards the Intelligent Enterprise.

00:05:00 And of course, it's associated also heavily with the S/4 transformations.

00:05:06 Because if you want to go into an S/4 transformation, you need to start in your current reality

00:05:12 of your business process. You need to understand

00:05:16 what's going on with my business process? Where am I?

00:05:18 What's going well? What's not going well?

00:05:20 Where do I need to improve? And then you can transform leveraging the technology

00:05:26 like S/4 and the application to really make things better, better outcomes, better output.

00:05:32 But at the end of the day, really by that transform your business processes,

00:05:36 leveraging the new technologies to new heights. That's the idea of BPI to take customers by the hand

00:05:44 to not only run it as a system transformation from your current ERP to S/4,

00:05:50 but really drive it as a holistic business transformation, including the business process.

00:05:54 But as I said before, it's not only about S/4 transformation,

00:05:58 it could also be about process excellence improving your current execution in Ariba,

00:06:04 in SuccessFactors, in non-SAP systems. BPI is the process layer that helps you transform

00:06:10 for whatever means the transformation has. Now, what do we understand as BPI, right?

00:06:17 For us, it's very important to make very clear. BPI is an end-to-end consideration

00:06:23 of process transformation. It is not only about process mining,

00:06:29 it's really about helping customers throughout the lifecycle of a process, if you will,

00:06:34 to really make it better and continuously improve, if you will,

00:06:38 BPI is our offer to establish process excellence as a discipline in your organization

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00:06:46 and provide you the holistic tool chain for that. And let me quickly run you through.

00:06:52 So you see kind of those different steps, right? But for us, the starting point is below that.

00:06:58 It's what we call the Homebase because we strongly believe that

00:07:02 for really successful transformation, process is key. And for that again,

00:07:08 it's important that the process community has a place where they can come to,

00:07:13 where they can really interact, where the entire organization talks process,

00:07:18 documents, models, defines the future and then, you know, creates the future and then has it back in the Homebase.

00:07:26 So that's where people come to, that's the place to be on process transformation.

00:07:31 Then the real transformation starts with analyzing. It starts with really understanding on a data-driven way

00:07:38 on how am I performing at the moment? Where are my weak spots?

00:07:42 Here comes process mining, for sure. But here comes also elements where we as SAP

00:07:49 can sit right on top of our own applications and provide you insights

00:07:53 out of the box about your process performance, without mining, right?

00:07:57 So we can offer both, we have the combination of both, because we have such a broad application landscape

00:08:02 we can help you immediately. And if you need it broader, deeper,

00:08:06 and across non-SAP landscapes, we can then bring in mining as well.

00:08:10 So it's a data-driven approach and as a starting point to really understand

00:08:14 where do I need to transform. Then obviously you want to design and simulate the future.

00:08:19 You want to understand where should I go? What should I do?

00:08:22 We give you recommendations out of the analysis, but we also provide you the tooling to then be able

00:08:28 to really model the future, and by that be able to simulate.

00:08:33 So what would happen if, right? So what happens if I automate step three,

00:08:37 five and eight of the current process? What does that do to my process KPIs, right?

00:08:42 So what does it do to my output, to my business performance at the end of the day,

00:08:46 which provides you a very strong starting point on the one side for the business case

00:08:50 for the transformation and at the other side, as a starting point for later,

00:08:53 measuring the impact of the transmission. So very, very important.

00:08:57 And then comes the actual improvement. You want to execute the improvement, right?

00:09:02 And we offer you different ways of doing that. On the one side, obviously it could mean going to S/4,

00:09:07 or implementing Ariba, or the newest functionality in SuccessFactors.

00:09:11 It could also be doing things via a bot, right? Implementing intelligent bots,

00:09:17 or via a workflow or via stronger integrating things,

00:09:22 or via a low-code, no-code extension of your system. So they are very different means of fixing

00:09:28 the process problem, but we help you with all of them, right?

00:09:32 So that's a very important component as well, because at the end of the day,

00:09:35 it's not about just understanding where the problem is. It's about creating the value by fixing the problem.

00:09:41 Now, comes here another important element, which is the Roll Out,

00:09:44 which is really making sure that the changes hit the ground, that the end users understand what's going on,

00:09:50 what happened, right? So that's really, really important.

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00:09:53 And we saw this at SAP's own internal transformation. So you need to make sure

00:09:58 that the end users understand the change, and you need them to take them by the hand

00:10:02 and explain what has happened with the process change, and that's very important.

00:10:06 So last but not least, it's about monitoring and making sure that things are running the way

00:10:12 you have modeled it, you have designed it, and also letting the data then flow through that and see,

00:10:17 you know, kind of do conformance checks whether what you have anticipated really happens.

00:10:22 And then it all starts over again. So for us, it's very important.

00:10:25 This is a discipline, it's not only about a mining project. It's really about making process,

00:10:30 excellence process transformation, a continuous discipline. Now, in the context of RISE

00:10:37 and in the context of the S/4 transformation, business process intelligence should be the starting point

00:10:44 every single time a customer does an S/4 transformation. So because you then really start with the right direction

00:10:54 with the right data, with the right intention and with the right kind of,

00:11:00 tooling to help you really execute along the right path. Which means unique insights, with the right benchmarks.

00:11:08 You get specific recommendations. And then along the process of implementing the changes

00:11:15 and along the transformation, you then still get the modeling tools

00:11:20 and can continue to drive change, I mean really define the future for yourself.

00:11:28 So it ties nicely into RISE, which is also the reason why components of BPI

00:11:34 are bundled into RISE but actually every RISE transformation

00:11:37 should leverage business process intelligence. And just to close it out,

00:11:42 so you see the different steps of an S/4 transformation. So like Discover, Prepare, Explore,

00:11:49 Realize, Deploy and Run. So what our ambition is with BPI is two elements.

00:11:55 It's time-to-insight and time-to-adapt. These are the two components

00:12:00 we want to help you to run better. The time-to-insight is if you will,

00:12:05 the Discover and the Prepare phase, where we help you to provide you

00:12:09 with all the required insights for your transformation, as easy as possible, right?

00:12:14 And then also include recommendations, offer you the possibility to then

00:12:19 design the future, explore and define the target state on how should things look like,

00:12:25 and then comes the time-to-adapt, which is the latter part here, right?

00:12:30 Where we want to help you to make things as easy as possible to get things really implemented.

00:12:36 And that could be on the one side, in this example, here on the S/4 side, it's about

00:12:41 the application lifecycle management. So how can you then configure as easily as possible

00:12:47 the S/4 software in this case, right? Because that's really important.

00:12:50 We have understood the problem, you know how to solve it,

00:12:54 but you still need to translate it into IT terms, into application configuration, right?

00:13:00 And that's where SAP together with Signavio now will obviously bring things very nicely together for you,

00:13:07 so that once you have defined the business configuration of a process,

00:13:11 that we make it very easy to implement that business configuration in IT terms for you.

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00:13:17 And then it's all about the people. It's all about the roll out

00:13:20 and making sure people understand where obviously the Signavio collaboration

00:13:24 now plays a major role in making people understand the process changes.

00:13:28 And at the end, it's again about the continuous run and the continuous monitoring

00:13:32 and understanding how the data flows through your system. So this is how we support end-to-end an S/4 transformation

00:13:41 for you on your way forward. So I hope you could capture a few components

00:13:46 of why BPI is so important for the way towards the intelligent enterprise,

00:13:51 but obviously beyond that also for non-SAP customers and non-SAP landscapes,

00:13:56 we provide you holistic tool sets for process excellence and process transformation.

00:14:02 So thank you for your attention and hope to see you soon in unit five, bye-bye.

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Week 1 Unit 5

00:00:05 Hi, and welcome to week one, unit five. In the previous session,

00:00:10 I talked about leveraging business process intelligence to transform your business.

00:00:15 In this unit, we will take it one level deeper, and will focus on intelligent business processes in action.

00:00:24 Let's get started. We have different components in our portfolio

00:00:29 to help you manage your transformation. So it starts with the SAP organic parts,

00:00:36 which we had around since quite a while, which today are called process insights

00:00:41 and process automation, right? They deal with providing you

00:00:46 within the SAP application landscape, the capabilities to get quick time to insight,

00:00:53 but also then help you with our business technology platform components

00:00:58 to really then automate your business processes by low-code RPA and also workflow.

00:01:04 Then we acquired Signavio earlier this year, as you may know.

00:01:08 And obviously they added very, very significant components to our overall portfolio

00:01:13 for managing your business processes with the business process manager,

00:01:18 with analyzing via process mining, which is called process intelligence.

00:01:23 And but also governing and collaborating then on business processes,

00:01:27 which is all around the process hub, but also then the process governance making sure

00:01:33 you have control over your process landscape. So these are the portfolio components overall.

00:01:40 But now let's take a closer look on how, you know, all that fits together and how it supports

00:01:46 our end-to-end process transformation agenda. So in the last unit,

00:01:51 I already introduced that end-to-end flow from analyze, design, simulate, improve, roll out,

00:01:58 and monitor. So if you haven't seen it yet, take a look at unit four.

00:02:02 Now, if you look into the components here, the blue ones, these are, if you will,

00:02:08 the SAP organic parts, where we brought together, all the process components that SAP has already had before

00:02:17 and are now offering for the different steps on that. Let's take a quick look.

00:02:20 So on the analyze phase, there is what we call process discovery

00:02:25 or discovery reports, which are kind of out-of-the-box KPIs and recommendations

00:02:32 that help you start your transformation journey. We have announced a new product launch,

00:02:40 which will happen towards end of August in 2021, which is called SAP Process Insights,

00:02:47 which builds upon the process discovery reports, and now provides a full SaaS application

00:02:55 that allows you to really analyze your ERP data in depth and understand it from a business process,

00:03:01 and business process KPI perspective. What we will also add later in the year is

00:03:07 user behavior mining. So the ability to not only analyze the back-end data,

00:03:12 but really also understand what's happening on the front end.

00:03:15 So how are the users behaving in the system? Where are they clicking?

00:03:20 What are they doing? So user behavior mining in this context

00:03:24 will center around ERP data because obviously SAP knows the meaning of all the fields

00:03:31 in the front end, right? So we can determine the process context of that

00:03:37 by analyzing the user behavior, and bringing those two together,

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00:03:40 the back-end data and the front-end data, provides you obviously with very interesting insights

00:03:45 because you see how the process flows from the documents stored in the back end,

00:03:50 but you also see where are users spending their time in the front end.

00:03:54 So both together, a powerful combination. For the design and simulate,

00:03:59 we obviously provide intelligent recommendations. SAP obviously knows its application landscape,

00:04:04 so we can intelligently map the process problem with the process solution in the application.

00:04:11 So we can tell you, for example, if you struggle with your order-to-cash process,

00:04:16 what intelligent functionality in S/4 is available, which you're today not using,

00:04:20 which might help you to run your process smoother, quicker, more efficient, more agile,

00:04:25 and the same holds true for other applications as well. Now, the improvement part, I already mentioned before,

00:04:32 which is running on our Business Technology Platform, where we have RPA, workflow, low-code and no-code extensions

00:04:39 to really help you also fix the smaller things, if you will, right?

00:04:43 So it might not be an S/4 transformation, but it might be something where you need

00:04:47 to automate certain steps that the user is doing, and therefore you can use these kind of services.

00:04:54 But obviously our entire application landscape, our entire solution portfolio

00:04:59 might be an improvement component for you. If you identify things in your procure-to-pay process,

00:05:05 potentially Ariba might be a good idea to think about, right?

00:05:08 So there, we will bring things together, very smoothly, very nicely and integrate

00:05:14 from the analysis into the execution. And at the far right it's about the monitoring, right?

00:05:20 Where obviously SAP can give you kind of the sensors on top of your application landscape,

00:05:26 at least the SAP applications, without having to mine data, but really getting you, you know,

00:05:32 a good sensor on where you are with your business process once you've run through that.

00:05:38 At the bottom, you see business content and best practices. I mean, SAP has 400,000 customers in the world,

00:05:44 40,000 running an ERP landscape. We have a ton of data.

00:05:47 We know quite well how ERP processes and processes beyond that are running,

00:05:53 and how they should be running, right? So we can help you on that,

00:05:57 we already have more than three and a half thousand customer data sets in our benchmarking database

00:06:02 to provide you insights in the KPI world on where you are compared to your competitors

00:06:07 or industry peers, right? So a very important aspect as well.

00:06:12 Now, we added the Signavio acquisition and obviously Signavio brings now

00:06:16 the agnostic components to the table. So Signavio is a very strong player,

00:06:21 the market leader in business process management software and a strong player

00:06:25 in the overall business process intelligence space. If you look at the first part here at the very left,

00:06:31 we have process mining for you, which is called process intelligence

00:06:36 on the Signavio side as a product, where we go across any system,

00:06:40 and can mine all the systems, and bring those components to the analyze phase

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00:06:45 to really provide you the data-driven insight. We also add the experience data to the mix

00:06:50 because a business process on the one side is what you operationally do,

00:06:54 but an interesting aspect is also how your customers perceive

00:06:59 the output of the business process, and you might recognize a lot of issues

00:07:03 of your business process by looking at the customer experience,

00:07:07 and being able to bring that together, so the customer experience with the process execution,

00:07:14 that's a very important component, I'll come to that in a second, right?

00:07:17 But also in the analysis phase, this is important. Now when it comes to the design and simulate component,

00:07:24 that's where the process modeling of Signavio plays such a major role

00:07:29 because there you can now think and illustrate a business process on how it should run in the future

00:07:34 and how it should look like in the future, right? Which is a very important exercise

00:07:39 if you want to transform your overall business. And then obviously it's again about what I mentioned before,

00:07:44 about that customer experience, the customer journey, being able to model a business process,

00:07:50 but at the same time, understand how does a customer look at my business process.

00:07:55 What are the business processes that touch the customer experience?

00:07:58 So if I want to change the customer experience, understanding what processes do I need to at all tackle.

00:08:04 Right? That's a very important aspect in that and a very key component

00:08:08 for many of our customers out there. Then it's about the role out that you see

00:08:12 where Signavio plays a major role there with the Collaboration Hub,

00:08:15 because the Collaboration Hub is the place where people are coming together on processes.

00:08:20 And if you change a process, if you introduce a new system, then people need to know that

00:08:25 because they need to execute that in your shared service center, in your operations or wherever they touch the process.

00:08:31 And that's where the Collaboration Hub comes in and allows people to collaborate on changes, comment,

00:08:37 and learn, and understand what has changed, and what do you need to do differently now,

00:08:42 very important component to make sure that the changes hit the ground, right?

00:08:47 So, and last but not least, its about monitoring where again Signavio brings in

00:08:51 the agnostic components and enables us to really monitor complete system landscapes.

00:08:58 So now, let's look into what we plan for the future. You know, that we acquired Signavio in early March.

00:09:04 So we are now working through the integration on the different components there.

00:09:10 We have the Process Insights, which is announced for end of August,

00:09:14 and we have the process automation components, right? So obviously there is a lot on our roadmap now,

00:09:21 both from a functional perspective, so different functionalities,

00:09:25 but also from an integration perspective. Our clear ambition is to bring things together

00:09:32 in what we would call a business transformation platform for our customers then towards mid of 2022.

00:09:39 So watch out for that because we obviously will integrate things very closely

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00:09:44 and very nicely, and actually not only between the three components,

00:09:48 but also with regards to our Application Lifecycle Management,

00:09:51 if you look into Solution Manager or CALM, you will see also things coming nicely together there.

00:09:58 Now, obviously we also want to share with you some great customer examples, right?

00:10:03 And some references here. So now for the SAP Process Insights,

00:10:08 part of the process discovery as it's called today, Forrester looked into that

00:10:12 and actually found some interesting observations, right? Our customers have been able to shorten the time-to-value

00:10:20 by three months because they didn't have to hire consultants to analyze how their processes run,

00:10:27 they got the insights out of the box, if you will, which is a very high accelerator.

00:10:33 But also from a value perspective, the three-year benefit was quantified at two million,

00:10:38 and obviously also the initial planning phase of S/4 HANA significantly was quicker,

00:10:45 and by that less expensive. So this, if you will, provides you quick time-to-insight,

00:10:52 quick time-to-value, and should be a no-brainer to start your S/4 transformation in such a way.

00:10:59 Now on the more Signavio-driven side, INTI International University and Colleges is a great example

00:11:07 of where a Signavio customer has managed to significantly standardize

00:11:12 and reduce the manual interaction, and by that the error vulnerability of business processes,

00:11:20 and you see also the procure-to-pay cycle was cut by 80% to a three-day turnaround.

00:11:27 So clearly a great example of process excellence and efficiency that INTI was able to drive here.

00:11:36 Veritas is also a great example and I love the quote here has been our programs lifesaver, right?

00:11:43 So clearly acknowledging the capabilities of being able to have process modeling and process management

00:11:50 at the heart of a transformation program, really kind of the homebase aspect

00:11:55 that I alluded to in unit four, right? So having that place where people can interact

00:12:01 and really be able to streamline things then and get all the understanding of how processes run,

00:12:08 and you also see how much the reduction was there, also, there are significant efficiency gains.

00:12:16 And there are plenty of more examples, and we are more than happy obviously to share them with you

00:12:21 also from the process intelligence space. So watch out and look forward to interacting with all of you

00:12:27 on process transformation. But now you should be also very excited

00:12:31 to listen to my co-general manager of business process intelligence,

00:12:35 the founder and CEO of Signavio, Gero Decker. He will talk to you about

00:12:41 understanding your processes and making them smarter. So watch out for that and thanks for tuning in.

00:12:48 Bye bye.

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Week 1 Unit 6

00:00:06 Hi, and welcome to Week 1, Unit 6. My name is Gero Decker,

00:00:11 I'm one of the co-founders of Signavio, and now co-heading Business Process Intelligence at SAP,

00:00:18 as Signavio has become part of the SAP family. In the previous unit,

00:00:24 Reuben talked about intelligent processes in action. In this unit, I will shed some light

00:00:29 on understanding your processes and making them smarter. So let's get started.

00:00:36 One crucial offering part of RISE is the process discovery, which provides you unique insights

00:00:42 into your current operational business process performance. Benchmarks, to compare

00:00:47 your operational business process performance and usage to your industry peers.

00:00:53 And importantly specific recommendations of SAP S/4HANA functionalities,

00:00:59 automation, intelligent technologies and SAP Fiori apps. The report will support you

00:01:06 to build your case in SAP S/4HANA and secure business buy-in of your management.

00:01:13 Why is this important? Let's have a look.

00:01:16 Many customers ask us, what is the potential value of SAP S/4HANA

00:01:21 and for the different areas of my business. What is new or different compared to what you have today?

00:01:28 To answer these questions, let's dive directly into the tailor-made recommendations

00:01:32 provided by business process discovery. These recommendations are based on process performance

00:01:40 and usage insights coming from your current live solution. In the start menu,

00:01:46 you will be able to check the most important areas for improvement,

00:01:50 where you perform well compared to your industry, and also the top S/4HANA recommendations for you.

00:01:57 Let's directly go to the recommendation section by clicking on "View All".

00:02:02 Alternatively, you can access them by clicking on "Recommendations" in the left menu.

00:02:10 The recommendations are directly accessible from the left menu in the online solution.

00:02:15 On the top of the screen are the top S/4HANA recommendations across every line of business and processes.

00:02:22 Below, the blue ribbon gives you the opportunity to email SAP to assist you in transforming

00:02:28 the recommendations into execution. The various recommendations are gathered by type.

00:02:34 SAP S/4HANA capabilities, SAP Fiori apps, IRPA, or machine learning.

00:02:41 You can filter by line of business and end-to-end process or search for a specific process.

00:02:48 To understand which capabilities are the most important, they are rated in terms of relevance

00:02:53 and industry popularity. This rating is based on a three dot scale,

00:02:58 zero to one dot has a minimal and three dots, a critical meaning.

00:03:02 So let's focus on SAP S/4HANA. By default, the top five recommendations are displayed.

00:03:09 You can click on "View All" to review the full list of SAP S/4HANA recommendations.

00:03:15 For each recommendation, we can check which exact transaction within SAP S/4HANA will be improved.

00:03:23 Let's review financial accounting, which is highly relevant and popular.

00:03:28 On the right side, we can see a list of the transactions which will be improved

00:03:32 by the related SAP S/4HANA capability. Click on, "Learn More" to get more information

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00:03:38 about the related SAP S/4HANA recommendation. An additional information slide shows up,

00:03:45 which provides value drivers for a specific SAP S/4HANA capability.

00:03:50 This page could also show numerous additional information such as what's new in SAP S/4HANA

00:03:57 and what are the value drivers. The best practices to learn

00:04:01 how to use the specific recommendations the best way possible.

00:04:05 What are the related SAP Fiori apps segmented by role within the organization?

00:04:10 And the future developments around this capability with the SAP roadmap explorer.

00:04:19 Finally, you can pin or unpin the capabilities you're most interested in.

00:04:27 To get a better understanding of how SAP Process Insights discovery edition supports you in your daily business,

00:04:33 you will see how different personas make use of it. See how Clemens, line of business manager

00:04:39 assesses performance and identifies areas for improvement for his line of business.

00:04:45 Find out how Clare, process owner of order-to-cash assesses performance and identifies areas

00:04:52 for improvement for her end-to-end process. Understand how Amelia, the leading transformation driver

00:04:58 of Global Corp Inc identifies transformation or automation potential across the organization.

00:05:05 And follow Emanuel, the technical system expert to future-proof the IT landscape.

00:05:12 Let's start with Clemens. Clemens is the line of business manager of Global Corp Inc.

00:05:17 He needs to assess performance and identify areas for improvement for his line of business.

00:05:22 In the following demo story, you will see how Clemens identifies

00:05:26 the opportunities of improvement for the finance department,

00:05:29 by analyzing relevant performance indicators. How he compares his company's performance

00:05:34 against industrial benchmarks. How he understands how finance users use the processes

00:05:39 and identify potential for usage optimization, training or automation,

00:05:44 and gets recommendations based on performance and usage optimization segmented by type,

00:05:50 such as SAP S/4HANA capabilities, situation handling, Fiori, automation bots

00:05:56 and machine learning. Let's review the report for Clemens.

00:06:01 For this, let's click on "Finance". The design makes it very easy to understand

00:06:08 which are the focus areas and where you should focus on.

00:06:12 The performance indicators are organized by opportunities to improve, and good performance.

00:06:18 We generally encourage our customers to focus on the opportunities to improve,

00:06:22 to get the maximum value out of your process improvement project.

00:06:26 You can filter by performance goal such as reducing efforts,

00:06:30 reducing closing time or DSO for the finance line of business.

00:06:35 This will display only the performance indicators related to this specific business goal.

00:06:41 You can click on each performance indicator to understand more about your performance.

00:06:47 Let's click on "Delivery items shipped and not billed". In the pop-up window, you can see the details

00:06:55 for the related performance indicator. On the right side of the popup window,

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00:07:00 you can find a short description of the performance indicator.

00:07:03 In addition to that, we can see the industry benchmark

00:07:06 and with 61,000 items, the performance of our company is significantly below industry average.

00:07:13 Below, we find possible root causes, as well as the potential business impact

00:07:18 due to the lack of performance. On the left side, we can see a breakdown by companies.

00:07:23 Most impacted, by roughly two thirds is the region southwest in the US.

00:07:29 By clicking on each distribution tab, you can see if these items

00:07:33 are actually business relevant today, or if this is only old data.

00:07:39 Indeed, it seems that the majority of the cases is older than five years.

00:07:43 These items are not business relevant, meaning the finance department

00:07:46 does not expect to receive the payment anymore. Besides, this information may be extremely relevant

00:07:52 to the IT, as this old data needs to be archived. Until then, this situation will lead

00:07:58 to substantial data volume growth and potential downgrade of performance of the system,

00:08:03 particularly at the period-end closing. That being said, still a big chunk

00:08:09 is less than three months old, which could point to a process issue.

00:08:15 Scrolling down on the page, you can see which processes

00:08:18 involved the highest manual effort or the highest number of users.

00:08:23 This indicates potential for automation in your line of business.

00:08:27 You can search for a process, list your processes by manual effort or a number of users,

00:08:32 and pin specific processes you consider as critical.

00:08:36 By clicking on a process, you can review more details, such as the related activities and diagrams

00:08:41 to understand more about your usage and what is best practice.

00:08:46 Scrolling down, the recommended capabilities appear at the bottom of the line of the business report.

00:08:52 These recommendations are segmented by categories such as SAP S/4HANA, machine learning, Fiori apps,

00:08:59 automation bots and situation handling. You can review the relevance of each recommendation

00:09:05 based on the use transactions and its popularity in your industry.

00:09:09 You can pin your favorite recommendations and click on "Learn More"

00:09:13 if you wish to get more details. After understanding your S/4 value

00:09:19 based on the recommendation, let's deep dive more into the analysis part.

00:09:24 BPI insights will prove pre-configured process performance metrics

00:09:28 to understand quickly your bottlenecks linked to your process flows.

00:09:32 Let's look at a concrete example. As a CFO, you want to analyze why your company

00:09:38 has so much unallocated cash in its accounts receivables. How can it be fixed and avoided in the future?

00:09:45 Process insights provides 50 plus process flows covering finance, sales, procurement, supply chain,

00:09:51 manufacturing, asset management, and service. By looking into the process flow invoice-to-cash,

00:09:58 I see a very long lead time from invoice creation to clearing.

00:10:02 A realistic payment target would be 30 days. In order to better understand the underlying root causes,

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00:10:09 I start analyzing the related performance indicators. Electronic statements not completely posted

00:10:15 and overdue and open finance AR items. By using the root cause analysis capabilities

00:10:25 of SAP Process Insights, I identify that some countries have major problems

00:10:29 with overdue and open accounts receivable items. When cross-checking this information

00:10:35 with electronic bank statements not completely posted, I also identify that the actual issue

00:10:42 is not that our customers pay late. The issue is that the incoming payments

00:10:47 of customers could not be matched to the open items in finance accounts receivables.

00:10:52 As a consequence, the FIAR are not cleared. I want to verify whether SAP

00:10:58 provides any new innovations in that area to improve the invoice matching process.

00:11:05 The recommendation board provides the new SAP machine learning-based innovation

00:11:10 Cash Application. The SAP Cash Application passes new incoming payment

00:11:16 and open invoice information from SAP S/4HANA to a matching engine,

00:11:21 based on SAP Business Technology Platform, that automatically clears or suggests

00:11:27 for review, proposed matches by accounts receivable. I immediately start a collaboration project

00:11:33 with the finance departments for the different countries to incorporate the Cash Application

00:11:39 into the existing invoice-to-cash process. After the new innovation is used for some weeks

00:11:46 by the finance departments, I take a look at the trend analysis

00:11:49 provided by SAP Process Insights. I can see the lead time improves week over week.

00:11:56 The current lead time is now 38 days, which is an improvement of over 31%

00:12:02 and much closer to the granted payment terms. Furthermore, the corrective action led to the fact

00:12:08 that my company is now performing better than the industry benchmark.

00:12:17 Well this already concludes unit six, Intelligent Business Processes in Action.

00:12:22 I hope you enjoyed the session by us. In the next unit, our colleague, Cecilia Huergo

00:12:29 will be there and focus on extending business processes with SAP Business Technology Platform.

00:12:36 Thanks for your interest and we hope to see you there. Bye.

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Week 1 Unit 7

00:00:05 Hi everyone, and welcome to week one, unit seven of this openSAP course.

00:00:09 I'm Ceci Huergo, and I'm part of the central product management team

00:00:12 for SAP Business Technology Platform, focusing mainly on the application development

00:00:17 and integration capabilities. In the previous unit, you'll remember

00:00:21 that Gero talked about understanding your processes and making them smarter.

00:00:26 In this unit, we'll take it one step further, and we'll talk about extending business processes

00:00:30 with SAP Business Technology Platform, so let's get started. On this slide, you'll see that I tried to list some

00:00:36 of the capabilities and the outcomes or the business benefits that you can achieve

00:00:41 when you implement SAP BTP capabilities. So let's take for example automation.

00:00:46 What does that mean? We know that some customers already have processes in place

00:00:50 that are probably not completely digital, so they still may be paper-based manual processes

00:00:56 that are prone to errors, and that of course aren't as efficient

00:01:01 or aren't as agile as you would expect. So if they need to make changes into those processes,

00:01:08 it's a very cumbersome task. With SAP BTP, we provide automation capabilities

00:01:15 and digital workflow capabilities so that you can create digital workflows

00:01:19 across your different systems, whether they're SAP or non-SAP,

00:01:23 across cloud and on-prem systems as well, so you can have one end-to-end process,

00:01:29 one digital process to help your employees do more with less, as we say, so they'll be able to focus their time

00:01:36 on actual business-drive and business-specific or business-differentiating tasks,

00:01:42 instead of having to focus on manual, repetitive, error-prone tasks,

00:01:47 because they'll have everything kind of digitized in this digital workflow.

00:01:51 So that will create of course more efficiency, but it'll also create more visibility,

00:01:57 because instead of using email-based content or manual processes, you'll have cloud-based workflows

00:02:03 where you will be able to see your processes, understand how they run, understand how they're working,

00:02:08 understand how you can tweak them, and gives you more flexibility

00:02:11 if you want to change something, 'cause again, if it's an email-based process,

00:02:14 you have to let everybody know that something's changing. There is really no way to standardize it across the board,

00:02:21 standardize it across your organization. With a digital workflow on the other hand,

00:02:26 you can just change it within the process, change the workflow,

00:02:29 and then that's replicated to everybody so everybody has to follow that process,

00:02:33 so it gives you agility, it gives you flexibility, but it also gives you the security

00:02:38 that that process will be the process that's used across the board, and not just to the people

00:02:44 that you're able to mention it to, for example. Now, we have to put everything into context

00:02:51 of our strategy at SAP, and one of our main goals is that we want

00:02:56 to help our customers reach the intelligent enterprise, we want to help our customers be an intelligent enterprise,

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00:03:03 and how to achieve that is, has various different aspects, so of course an intelligent enterprise

00:03:08 is an integrated enterprise. An intelligent enterprise is an enterprise

00:03:13 that runs end-to-end business processes across the board, across various different solutions, in an integrated,

00:03:19 seamless, and consistent manner. An intelligent enterprise

00:03:23 also has a very standard foundation or a strong foundation let's call it, for technology,

00:03:30 for innovations, for enhancements, for extensions, for integration strategies,

00:03:36 and they also can leverage the capabilities of the Intelligent Suite, so of our cloud solutions,

00:03:41 our cloud applications that you can use for very specific LoBs, various specific use cases

00:03:47 and needs of your business. And as the foundational technology layer

00:03:54 of the intelligent enterprise, not just for our customers, but also internally,

00:03:59 we have SAP Business Technology Platform. That's the basis.

00:04:02 That's where we want to run our applications. It's also where, for example, Industry Cloud runs,

00:04:06 and our Industry Cloud solutions run. It's what we, what our customers

00:04:10 and partners leverage as well, so the ecosystem that is providing new content,

00:04:15 new applications, LoB or industry-specific solutions is also working on SAP BTP, and that means

00:04:22 that our customers can leverage those applications as well and leverage them directly within their Intelligent Suite,

00:04:28 within their solutions. And it doesn't matter the infrastructure on which it runs,

00:04:32 so of course we have SAP data centers, but we're also really trying to move forward

00:04:37 with our multi-cloud strategy and provide those hyper-scaler infrastructure data centers,

00:04:43 where our customers can also leverage the capabilities and the innovations that are made by the hyper-scalers

00:04:48 on an infrastructure technology layer I would say, and SAP can really focus on the business content

00:04:55 and the business functionality that we provide on top with the Business Technology Platform.

00:05:02 When we talk about SAP BTP, we mainly talk about four solution categories

00:05:08 or four market segments that we want to cover. So we have the database and data management,

00:05:12 we have analytics, we have intelligent technologies, and we also have the application development

00:05:17 and integration segment, and yes, we have various different solutions across our portfolio

00:05:23 that cover those specific segments, like for example, SAP HANA Cloud for database and data management,

00:05:29 or let's say, SAP Conversational AI with intelligent technologies,

00:05:34 but the real value of the platform is the combination of those capabilities.

00:05:38 It's how everything works together. It's how our customers can leverage BTP

00:05:42 to really go above and beyond what's provided by the standard framework, the standard solutions,

00:05:48 and build something that is completely focused on what they need, on their business requirements,

00:05:53 on the important aspects for their business, and that's what we try to leverage on the slide

00:05:59 by showing one platform but highlighting these various different segments.

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00:06:07 Now, if we go to SAP Integration Suite and SAP Extension Suite, they are two pieces of the puzzle,

00:06:15 but really they are, they're both targeted at helping our customers extend,

00:06:20 helping our customers build new innovations. As I mentioned before,

00:06:24 an intelligent enterprise is an integrated enterprise, so we provide the Integration Suite

00:06:29 for you to connect people, data, processes, and devices across the board, whether it's SAP to SAP,

00:06:35 SAP to non-SAP, whether it's cloud to cloud or cloud to on-prem, you can use the Integration Suite

00:06:41 for your hybrid and heterogeneous landscape, and you can use the prepackaged integration content

00:06:49 and all the APIs available on the API Business Hub to really accelerate your integration, so you not only,

00:06:56 you don't, I mean it's not just about not having to build everything from scratch

00:06:59 and leveraging the content that we provide, it's also about lowering TCO,

00:07:04 because if you use our standard content, and we maintain it as well,

00:07:08 so you don't have to worry about that aspect, you can just kind of leverage the integration content

00:07:12 that we provide as standard, and maybe differentiate with specific things

00:07:16 that are required for your business. And then on the other hand, so on the Extension Suite side,

00:07:22 once you have that data connected, once you have those processes connected,

00:07:25 you're going to want to extract that data or enhance maybe automate those business processes a little further,

00:07:32 and you can do that with the Extension Suite, and with the various different capabilities that we provide,

00:07:37 so we have services, we have tools, we have program models, we have business content and business services

00:07:42 that you can leverage on BTP to build those extensions, to build those solutions that are specific to your business.

00:07:52 And these summary, these six points that we're highlighting on this slide really talk about the main benefits

00:07:58 of the Extension Suite. So first let's talk

00:08:01 about where you're creating that extension. Of course, we have for our SAP solutions, like SAP S/4HANA,

00:08:10 you have the in-app extensibility option, and in-app is tailored maybe to key users

00:08:15 or some key business users that need to make small modifications like maybe changing a UI field

00:08:22 or heading some kind of field into report, but they're very, let's say, reduced extension scenarios, reduced,

00:08:30 and they're very tightly coupled to the S/4 app, to the SAP S/4 application for example, and they're,

00:08:36 the scope is more reduced I would call it, and they're for very specific scenarios.

00:08:43 When we use the SAP Extension Suite on the other side, this is a side-by-side extension scenario,

00:08:49 so you're going to be able to build on the platform without disrupting the core,

00:08:53 without disrupting your running business processes, and build those extension use cases

00:08:58 that require a little bit more effort, that require for example integrating

00:09:02 or implementing intelligent technologies, that're about creating a new UI, that're about modernizing

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00:09:09 or optimizing your business processes, that're about providing a mobile application, so again,

00:09:14 they're no longer tightly coupled to the SAP S/4 application for example, SAP S/4HANA, but they're more loosely coupled,

00:09:21 they're taking that data, they're using the integration as a layer.

00:09:24 They're really creating an extension that's a differentiator, that is something that goes above and beyond to really cater

00:09:30 to the needs and the requirements of your business. Now, we can use all the differentiating aspects

00:09:37 that we have in the SAP Extension Suite, like for example, the templates that we can provide

00:09:42 to build Fiori applications within SAP Business Application Studio, for example,

00:09:47 or the low code, no code capabilities that we offer, so, to give really the end users

00:09:53 or the business users that possibility of creating those extensions,

00:09:58 those smaller extensions like maybe changing a workflow or enhancing a business rule, changing how the business,

00:10:06 the decision management process works a little bit, or maybe creating a mobile cards, right, so using,

00:10:12 creating a fast-track mobile application using the MDK for example.

00:10:16 Those are our changes that low code or no code users are able to do,

00:10:21 and those low code no code users are probably closer to the business so they're probably process owners

00:10:26 or business owners, key users that don't have to rely then on IT to do every little tweak, every little change.

00:10:34 And that means that IT can really focus on the larger extension projects, can really focus

00:10:39 on leveraging maybe cloud native technologies or pro code capabilities,

00:10:43 to be able to take it one step further. There's nothing that says something can't start

00:10:49 within the low code, no code environment, and then take that into the pro code world

00:10:53 when you want to adapt it further or when you realize that this actually would work a lot better

00:10:58 if we do it in a more pro code environment. But again, everything is covered by the Extension Suite,

00:11:06 everything is available on BTP, so you can adapt and you can use the capabilities

00:11:12 and the services that we provide as you think fit best, so what would be most beneficial to your business.

00:11:21 And again, like I mentioned before, the Extension Suite fully complements

00:11:25 the Integration Suite well, so they complement each other. You have an integrated,

00:11:30 you have integration strategy or you have an integrated enterprise,

00:11:34 and then you can extend on top, building that extra functionality,

00:11:37 building those extra features that you need to adjust to your changing market demands

00:11:41 or your business requirements as they may change. Okay, now I want to talk about a few customer stories,

00:11:51 so give you examples of what our customers actually did with SAP BTP, with our technology,

00:11:57 how it impacted their business and how they were able to use the technology

00:12:02 that we provide to make an actual impact and provide benefit for the employees.

00:12:08 The first example is the Taronga Conservation Society in Australia, so they're a non-profit organization

00:12:14 and they focus on things like conservation research, animal welfare, wildlife rehabilitation.

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00:12:23 And what they noticed is that they had various different systems in place

00:12:27 that their employees needed to access to do their day-to-day jobs, so they had disparate systems,

00:12:35 data and processes not connected to each other, and that really, it made it inefficient for their employees

00:12:43 to access the information and to do the job that they needed, and to be notified when things happened,

00:12:49 when they needed to react, to understand what that data actually meant.

00:12:53 It was a very manual, error-prone process. So they implemented actually a cloud-first strategy

00:13:00 and they used for example SAP S/4HANA and SAP SuccessFactors as a basis,

00:13:05 so as their cloud solutions, but then they added an extra layer,

00:13:09 an extra enhancement with SAP BTP, creating a single entry point for their core applications

00:13:17 for the core data so that their end users, their employees, could actually go

00:13:21 into this single entry point and get the information they needed

00:13:24 for their day-to-day tasks. That also meant that they had more visibility

00:13:29 and more reporting functionalities, so they could leverage the data

00:13:33 that they were storing these various different systems, they could understand how the processes were running,

00:13:37 and then take action on that. And another important aspect

00:13:41 was that they built a mobile application, and with this mobile application,

00:13:46 they would send alerts and, or they can send alerts and notifications to users specifically when they need

00:13:51 to take action quickly, so again, you don't have to wait for the user to realize or for somebody to call them

00:13:57 or for them to get an email, they get a notification on their phone

00:14:00 and they're able to take action immediately with the information that they have and they need.

00:14:07 Another customer was Danone, so again, this is about really creating a much more efficient way

00:14:13 of working and creating more visibility and just enhancing the process that they had

00:14:19 for their end users across the board, so not just on an executive level,

00:14:24 but also with the people that are dealing with that business process and on a day-to-day basis.

00:14:30 So what they modified was their capital expenditure approval process,

00:14:34 and they moved from a paper-based and manual email-based approval process

00:14:40 where they depended on various different systems and people going into those various different systems

00:14:46 to understand what was processed, what was requested, something that wasn't standard across the organization

00:14:52 so some people would do it some way, some people would do it another way,

00:14:55 that really didn't give them visibility or tracking and reporting capabilities,

00:14:59 that also meant that approvals were delayed because the executives didn't get the information

00:15:04 that they needed quickly or easily, they had to maybe ask their assistants

00:15:07 to get them the information that they needed into those various different systems,

00:15:11 or they had to rely on the emails that they received, which again,

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00:15:13 and we all receive various different emails a day, it has to be, there has to be a better process

00:15:19 and a better way to create these requests and to get their approvals.

00:15:25 So again, they used SAP BTP to create an extension and they, with workflow management,

00:15:32 they were able to define a digital workflow for the capital expenditure approval process

00:15:37 that was standard across the organization, so everybody that wanted

00:15:42 to submit a request had to use the same process, the same workflow.

00:15:46 Everybody that was impacting that workflow used the same application.

00:15:51 Everybody that had to take certain actions was using the same application.

00:15:55 Of course, user-based rules apply, so you have certain information depending

00:15:59 on the authentication the user, that you have. And what was also really interesting

00:16:05 is that they created a mobile application for their executives to be able to approve things on the go,

00:16:11 so they no longer needed to depend on emails or their assistants providing them the information.

00:16:15 They would get a notification in the mobile app and be able to take action within that mobile app,

00:16:19 approving or asking for, or rejecting, or asking for more information.

00:16:25 And by having everything kind of digital, by having this end-to-end process in place, this workflow,

00:16:31 they were also able to get more visibility into all the requests that were being submitted,

00:16:36 they were able to understand how to prioritize the requests, they were able to understand their backlog,

00:16:41 and just get a better understanding overall of how their business was running, so again,

00:16:46 another great example of how SAP BTP and how our capabilities

00:16:50 in technology can really help our customers run better, run more efficiently, and increase also the customer's

00:16:57 or the employee satisfaction, let's call it, in both cases for their workforce

00:17:01 and make them run a lot more efficiently. Now, I've talked a lot about what you can do with SAP BTP.

00:17:12 I've talked about the capabilities that we provide on the platform, so the services you can leverage,

00:17:18 but I also wanted to spend a little bit of time on how you can do that,

00:17:22 and on how you can get the enablement, how you can have self-enablement actually

00:17:27 with what we provide. So we have the SAP Discovery Center,

00:17:31 which is a web-based application, you can access it directly, it's a public website,

00:17:37 and you can go in and you'll have our Mission Catalog, and missions are basically use cases,

00:17:45 so there are use cases that are proven use cases with the platform based on integration

00:17:50 and extension scenarios for example, we also have things catered for analytics,

00:17:54 for database or data management scenarios, intelligent technologies, across our Intelligent Suite,

00:17:59 so you can search for example for how to extend SAP SuccessFactors,

00:18:04 or you can search for how to extend SAP S/4HANA, and you'll find a specific mission or specific missions

00:18:09 that are related to that. Then you can check in the project board the steps,

00:18:14 the tasks that you need to complete to actually realize that use case,

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00:18:17 and you can either follow it exactly like we've outlined, if it fits your business scenario

00:18:22 and your specific use case, or you can tweak it, because as we're not going to be able

00:18:29 to cover everything a specific customer needs, maybe a use case or a mission will match 80, 90%

00:18:36 to a customer, but then you only need to tweak 20 or 10% of that use case,

00:18:40 you only need to adapt it a little bit, not starting from scratch,

00:18:43 but really using the mission as an accelerator to continue to build on BTP.

00:18:48 And the great thing about missions as well is that you have expert coaches, you have,

00:18:52 so expert support and community support as well, so if you're doing a mission,

00:18:57 if you're completing the steps and you get stuck any, in part of the way or you have a question

00:19:03 or you just have any kind of doubts, you can contact those coaches, that community support,

00:19:08 and they'll be able to help you through the mission. But the SAP Discovery Center also has the Service Catalog,

00:19:18 and the Service Catalog is your one-stop shop for all the service portfolio information on BTP.

00:19:24 So you're going to find, for example, things like features of the services,

00:19:28 you're going to find the availability of the services, so are they available on AWS, are they available on Azure,

00:19:34 which regions are they available in, unifying pricing details, so again,

00:19:39 our various different pricing models like subscription, CPA, pay as you go, you're going to have that information

00:19:44 in Service Catalog. You're also going to find the technical details,

00:19:48 so the, all the information that we have available in the Help Portal, tutorials, community pages, blogs,

00:19:55 other types of resources, related APIs or content that we have in the API Business Hub,

00:20:00 everything is available in this one-stop shop in the Service Overview page.

00:20:04 And it's also connected to the missions, so in the missions, if you're searching for a specific mission,

00:20:10 you're going to see which services are used, but likewise, in the Service Overview page,

00:20:15 you're going to see the related missions, so if you're interested

00:20:17 or if you're viewing a specific service and you want to say hey, I want an example

00:20:21 of what can be done, you can go to the missions and actually do, like I was mentioning before,

00:20:25 you follow that step-by-step, or you can also check out the customer stories,

00:20:29 so which customers use these services and what they implemented,

00:20:33 like the two customer stories that I mentioned before for example, and another very important enhancement

00:20:38 that we recently added is the Road Map tab. So not only do you have the feature information

00:20:45 of what is available today, but if you go to the Road Map tab,

00:20:48 you're going to see the recent innovations and the planned innovations for that service,

00:20:51 so you're going to see what's coming. Again, we understand this is very important

00:20:54 for our customers and our partners because for them to be able to plan

00:20:58 and to understand what they need to build, they also need to know what direction our services are going

00:21:03 and what innovations we're adding to see what they don't need to focus on,

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00:21:07 because we're going to be covering it directly with our capabilities.

00:21:12 And on the topic of Road Map, I also wanted to share this last slide

00:21:16 that is just basically, they're basically quick links, so of course you can go to Road Maps at SAP.com

00:21:21 and you can search for SAP Business Technology Platform, but if you're interested in one of our specific suites

00:21:27 or in one of our specific capabilities, like for example business process improvement,

00:21:33 you can click directly on that link and you'll be able to pull the filtered information

00:21:38 of the road map directly, not having to kind of go through it on your own,

00:21:41 so this is just kind of, yeah, an easier way to access information

00:21:45 if you already know what you're looking for. And then last but not least, in the summary slide,

00:21:51 I just wanted to give my highlighted four links of if you want to deep, go deeper into SAP BTP,

00:21:59 if you want to learn more, if you want to try it out, these are the things, the links that you need to know about.

00:22:03 The Road Map Explorer like I mentioned to find out what's happening,

00:22:06 what our product innovations is, what our product vision is, the customer stories,

00:22:10 so you can use them as inspirations for example and see what other customers are doing successfully

00:22:14 on the platform, the Service Catalog to get all the service-specific information,

00:22:18 also relate that to the missions and the use cases so that you complete them yourselves, and also the trial,

00:22:24 so you're going to be able to try SAP BTP, to try out our platform, to try out the services

00:22:29 and to complete certain missions or certain tutorials, starter scenarios as we call them,

00:22:33 directly on the trial landscape, so you can actually get an idea

00:22:36 of what you can be able to do with the platform. All right, so that concludes this unit.

00:22:44 That concludes my time with you today. This is also the end of week one,

00:22:50 so I really hope that you were able to follow through all the videos and follow the content

00:22:54 and understand everything. If you have any questions, of course you can put them

00:22:58 in the discussion forum and we'll be able to interact that way,

00:23:02 and I really hope that you come back next week. Next week, week two is going to be

00:23:06 about performing your technical transformation, so again, I hope to see you back in week two.

00:23:13 That was it for today. Thank you very much, and see you later.

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