Opening Plenary Part 1: The Trolley Problem

Faculty: Name: Gabe Goltz and the Honorable Bruce R Cohen

Course Summary: When faced with a good choice and a bad choice, it be pretty easy to make your decision. But what about when you’re faced with two bad choices? How do you know which choice is the “lesser evil”? What issues factor into your decision? Whether at work or out of work, we can all find ourselves in a tough place and not know which direction to go. Based on a famous philosophical problem, this fun and highly-interactive session takes participants on a journey to explore the nature of difficult decisions and their own decision processes. Get ready to “ride the rails” of moral dilemmas!

Opening Plenary Part 2: 2020 Cyber Security Update: To Click or Not to Click?

Faculty: Stewart R. Bruner

Course Summary: Stewart Bruner, Arizona Administrative Office of the Courts’ host of almost 25 cybersecurity presentations, will give you a chance to compare your cyber savvy against both “above average” Americans and Google’s online phishing quiz. He’ll also raise your awareness of a variety of timely topics in the high stakes world of information and network security inclduing the cloud’s achilles heel and some “tells” bad actors unwittingly leave in their e-mails that target you. With plenty of class participation mixed in, it’ll be as much fun as cybersecurity is allowed to be!

A Judge’s View of Evictions

Faculty: Honorable Anna Huberman

Course Summary: Evictions are one of the hardest cases we hear in our Justice Courts. It is important that we all understand what happens in these court cases to help the tenants navigate a court proceeding that seems stacked against them and where they have few chances of success.

AJACS Protective Order Procedure

Faculty: Judy Rochon and the Honorable Elizabeth Finn

Course Summary: This training will guide the AJACS court user through the automated business process of consuming an electronic protective order petition from the Arizona Protective Order Initiation Notification Tool (AZPOPINT). In addition, we will provide an overview of the AZPOINT application and advise the participants of the changes made to the Arizona Rules of Protective Order Procedure (ARPOP) as a result of HB2249 from the 2018 legislative session.

All Work and All Play; Finding Happiness in your Workplace

Faculty: Alan Sparrow

Course Summary: “Happiness” and “Work” may not sound like two words that always go together, but when you consider the average worker will spend anywhere from a quarter to a third of their lifetime at their job, it certainly helps to be happy while there. This course will take a brief look at the history and nature of work, define the different elements of professional happiness, and offer ways for participants to pursue happiness throughout their careers. Attendees will be challenged to take an honest look at their attitude toward the work they perform daily, with a goal toward boosting not just morale, but productivity. After all, a happier workforce is 12% more productive than one that isn’t.

Are Operational Reviews Necessary?

Faculty: Jennifer Jones

Course Summary: This class will give court staff foundational information on why operational reviews are conducted at limited jurisdiction courts and how they can prepare their courts for a successful review in the near future. The newly amended Minimum Accounting Standards Code will also be reviewed and discussed.

Basics Misdemeanor Class

Faculty: Susana Salinas and Lisa Collins

Course Summary: Our objective is to present basic information regarding case processing for misdemeanor cases. We will touch basis on the following: Rules and how they apply to misdemeanor cases, Classification and Penalties, how complaints are filed, Initial Appearance/ Arraignments, Pleas, Pre-Trial Conferences and types of Trials.

Basics Civil Case Processing

Faculty: Tammy Habros and Brad Habros

Course Summary: This class will provide an overview of how to process a regular civil case in the justice court from the filing of the complaint through judgment. This class will be beneficial to a clerk who is just learning civil or a clerk who needs a refresher.

Budgeting for Success

Faculty: Johnny Tse

Course Summary: This class will introduce participants to the budgeting process. It will review different presentation formats. It will provide examples and exercises to enhance the understanding of the budget process. It will review successful requests for funding for positions/projects.

Defining Moments

Faculty: Renu Sapra

Course Summary: This session examines the daily decisions required of staff where there may not be a policy, law or guideline to help in their choices. We will go beyond ethical choices between right and wrong and have a look at choices between right and right. We will examine these choices we make and discuss how they define who are to others.

Design 101

Faculty: Alan Sparrow

Course Summary: When you work for the judiciary, you're used to seeing documents and presentations in a very cut-and-dried, black and white format. It might be difficult to picture a need for solid design skills in such an environment, but the judiciary also creates brochures, reports, and of course PowerPoint presentations that can benefit from a solid design background. This course will go over how to use color, type, graphics, and layout to your advantage. Come prepared to participate, do some design critiquing, and most importantly…to think!

FARE Program Enhancements and Services

Faculty: Candace Atkinson and Brittany Pelly

Course Summary: Since 2018, there have been many changes incorporated into the Fines, Fees and Restitution Enforcement (FARE) Program. This class provides an opportunity for attendees to refresh their knowledge of the FARE Program and learn about new initiatives available to the courts.

The class will be broken down in segments addressing the following services:

Online Case Payment (OLCP)- This training prepares court staff to understand the Online Case Payment (OCLP) Program, an online application that allows defendants to plea and pay their pre-disposition cases or make payments on their post-disposition cases.

Enhanced FARE/ FARE CAP- The focus of the FARE Program changed from revenue enhancement to litigant re-engagement and compliance in response to the Arizona Supreme Court’s Fair Justice Task Force recommendations. This class will provide an overview of the Enhanced FARE Program processes and priorities, including our newest initiative, the FARE Compliance Assistance Program (FARE CAP). Offsite Cash Payments and Online Payment

Agreements- Off-site cash payments allow cash-preferred customers a secure and convenient method for paying court financial obligations. Attendees will also learn about the Online Payment Agreement Portal for standard and FARE CAP payment agreements will enable customers to establish a payment agreement for eligible cases using a self-directed, online portal.

Hot Topics 2020

Faculty: Johnny Tse, Tina Hicks, and Juanita Contreras

Course Summary: This class is a discussion on Hot Topics 2020. It will review the current hot topics in the court system. The discussions will include using JSO feature in AJACS, Overview of AZPoint and one court's approach, understanding how to enhance your Fines Collections, and understanding how to develop your own in-house trainers.

Language Access Resources for Court Staff

Faculty: David Svoboda and Kelly Gray

Course Summary: Clerks are tasked with a wide variety of responsibilities from answering court patrons’ questions, to directing people to the courtroom, to receiving and processing case filings. Limited English Proficient (LEP) court customers have unique needs and may require more assistance to ensure equal access to justice and meaningful communication throughout their court experience. This course focuses on navigating the resources made available to courts by the AOC and others, in addition to providing foundational knowledge, and information to create a “Language Access Toolbox” for managing language access challenges in court.

Discussion will cover the requirements of Title VI, Language Access Plans, and resources created through initiatives of the Court Interpreter Program Advisory Committee (CIPAC), Arizona Court Interpreter Credentialing Program (ACICP), Court Interpreter Coordinator Summit, and others. Ample time will be allowed for discussion and questions from participants, including resources for Spanish-speaking bilingual staff.

Leadership and the human element in courts

Faculty: Bill Sutton

Course Summary: While working in courts, there are times when we can easily forget that the person sitting in court is not just a case number, but a human being. Remembering that, and being a leader to set the example, is an important part of working in a court. Additionally, anyone working in a court, can be a leader in his or her own way. This hour and a half presentation gives examples of do’s and do not’s, and how to set the example by being a leader whether the person is in their first year, or 20th year. The course is applicable for all cort staff and judges, regardless of years of service. I taught this class at the National Judges Association Conference in Biloxi, Mississippi, and it was very well received.

Limited Jurisdiction AJACS Statistical Reports

Faculty: Humberto “Bert” Cisneros and Heather Williams

Course Summary: With the rollout of AJACS in limited jurisdiction courts, the format and reporting requirements for the monthly case statistics has changed dramatically. This course will review the new AJACS Statistics reports replacing the CASPER monthly statistical report, as well as cover changes to reporting requirements.

Retaining and Motivating Gen Z Employees

Faculty: Kevin Walling and Dr. Elizabeth Valenti

Course Summary: The court community must consider how to attract and retain the next generation of court employees. Our presentation will examine the psychology behind Generation Z and unique methods for understanding them, communicating with them, and motivating/energizing them within the court community. Session information is based on evidence- based research, with a special emphasis placed on working alongside and managing this unique generation of court employees. Participants will be provided with an opportunity to apply this information with real- life, active learning scenarios.

Show Me the Money! Court Service’s Administered Grant Funds

Faculty: David Svoboda

Course Summary: This presentation is ideal for court managers and administrators who wish to better understand the grant funds administered by the AOC’s Court Services Division: Local JCEF, Fill the Gap, and Court Security Improvements. Participants will review the purpose of each fund, their sources of revenue, acceptable uses of the funds, the application processes and deadlines, reporting requirements, performance measures, and more! Whether you’re a new court manager responsible for requesting to use these monies, or a veteran of the process in need of a refresher, this is a great opportunity to come and have your grants questions answered.

Small Claims Rules 2020

Faculty: Lisa Collins

Course Summary: A review of the New Rules of Small Claims Procedure effective 1/1/2020.

Spanish for Clerks

Faculty: Honorable Anna Huberman

Course Summary: Those of us who grew up speaking Spanish were probably never exposed to legal terminology in Spanish at home or at school. Yet when we interact with Spanish speaking litigants or court clients, legal language shows up constantly. This course is ideal for anyone wanting to learn common legal terms that come up in Justice Courts and the translation pitfalls to avoid.

Thursday Plenary – AZPOINT the court Process

Faculty: Judy Rochon and Michele Gillich

Course Summary: Listen to an in depth overview of the Arizona Protective Order Initiation Tool (AZPOINT) while observing the new PO2020 protective order process as it relates to Arizona courts.

Will the Real Martian Please Stand Up?

Faculty: Gabe Goltz

Course Summary: Just how good are eyewitnesses? What is “confirmation bias” and how does it impact our reasoning? What are some of the challenges faced in jury deliberations? These and other issues will be discussed in this highly-interactive session based on an episode of the classic television program The Twilight Zone. Put on your detective hat and see if you can figure out who the Martian is!

Closing Plenary: Project C.A.R.E. – A Compressions Only Approach to CPR and CPR Certification

Faculty: Adam Short and staff

Course Summary: Community Awareness and Readiness Effort. Our vision is to raise awareness and hope in our community. CPR saves lives, one compression at a time through Project C.A.R.E. and our presentation. At the end of our session, awareness will rise and attendees who finish the class will receive their CPR certification.