Opening Doors to Living Wage Careers 1.

Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 1

Seattle J obs Initiative Career Bridge/ Career Options Program

October 29 – November 2, 2012

Opening Doors to Living Wage Careers

Thank You!!

Seattle Jobs Initiative would like to thank the following organizations for their commitment to and support of the Career Bridge/Career Options program:• City of Seattle Human Services Department• City of Seattle Office of Economic

Development• Community Sponsors

Special thanks also to the following individuals who have contributed content to this training:• William Castillo, Kelly DeForrest, and Paco

Mesch - South Seattle Community College• Sherman Wilkins, Nicole Jones, Rosanna

Stephens and Dave Trovato – Seattle Jobs Initiative


Mission

Seattle Jobs Initiative is a nonprofit organization that creates opportunities for

people to support themselves and their families through living wage careers.


Overview of the Day

I. Introductions

II. Overview of the Career Bridge/Career Options Program

III. Discussing Group Norms

IV. Understanding the Labor Market and Impact of Education

V. Discussing Workplace Culture and Expectations


The Career Bridge/Career Options Program

• Provides focused and personal attention to help individuals understand training and employment options.

• Links existing community support with job preparation and career mapping to help individuals realize their potential options in the labor market.


Elements of the Career Bridge/Career Options Program


Enter into relationship

with a community

sponsor

Participate in

Orientation

Participate in 20-hour

Job Readiness

Engage in next step: Job Now,

Training or Need More

Help

Participate in follow up activities

Group Norms

What are our expectations of each other during the workshop?

How will we interact with one another?

What is acceptable? What is not?


Group Norms

1. One person speaks at a time. 2. Each person expresses their own views/Own your

own statements. 3. Give everyone a fair chance to speak/Respect the

opinions of other people. 4. Challenge ideas, not people. No personal attacks. 5. Everybody agrees to make a strong effort to stay

on track with the agenda. 6. Let’s agree to disagree. 7. Everybody will seek to focus on the merits of what

is being said, making a good faith effort to understand the concerns of others.

8. Be open to working together.

9. Maintain a positive learning environment.

10 Have fun learning.


Labor Market and the Value of

a Credential


Seattle has the 4th best economy among cities in US and around the world

Job Growth by Major Industry Sectors(August 2012 – Industry Employment

Seattle-Bellevue-Everett MD)


Change from Aug 2011

2%

3%

2%

8%

4%

4%

-3%

1%

7%

0%

0%Mining & Logging

Other Services

Construction

Financial Activities

Information

Leisure & Hospitality

Education & Health Services

Manufacturing

Government

Professional & Business Services

Trade, Transportation, & Utilities

700

53,300

73,300

79,700

86,300

145,500

171,300

172,900

190,800

213,000

262,900

0.0%

3.7%

5.1%

5.5%

6.0%

10.0%

11.8%

11.9%

13.2%

14.7%

18.1%

Job Growth by Subsectors(August 2012 – Industry Employment

Seattle-Bellevue-Everett MD)


Change from Aug 2011

4%

2%

8%

4%

0%

4%

-1%

1%

7%

5%

1%

2%

3%

2%

7%

4%

1%

3%

-2%

3%

0%Mining & Logging

Education Services

Federal Government

Management of Companies & Enterprises

Real Estate & Rental & Leasing

Arts, Entertainment, and Recreation

Non-Durable Goods Manufacturing

Transportation & Utilities

Other Services

Finance & Insurance

State Government

Wholesale Trade

Construction

Administrative & Support & Waste Management & Remediation Services

Information

Professional, Scientific, & Technical Services

Local Government

Accomodation & Food Services

Durable Goods Manufacturing

Retail Trade

Health Care & Social Assistance

700

21,900

22,600

25,300

26,200

29,000

29,200

48,500

53,300

53,500

54,300

70,000

73,300

76,200

86,300

111,500

113,900

116,500

143,700

144,400

149,400

0.0%

1.5%

1.6%

1.7%

1.8%

2.0%

2.0%

3.3%

3.7%

3.7%

3.7%

4.8%

5.1%

5.3%

6.0%

7.7%

7.9%

8.0%

9.9%

10.0%

10.3%

Industry Sectors and Subsectors

1. Trade, Transportation, and Utilities Retail Trade Wholesale Trade Transportation and Utilities

2. Professional and Business Services Professional, Scientific, &

Technical Services Management of Companies &

Enterprises Administrative & Support &

Waste Management & Remediation Services

3. Government Federal State Local

4. Manufacturing Durable Goods Non-Durable Goods

5. Education and Health Services Education Services Health Care & Social

Assistance6. Leisure & Hospitality

Arts, Entertainment, & Recreation

Accommodation & Food Services

7. Information8. Financial Activities

Finance & Insurance Real Estate & Rental & Leasing

9. Construction10.Other Services11.Mining and Logging


Key Employers

• What is the largest employer in Seattle?

• Can you name five of the ten biggest companies in WA state?


Local Labor Market Today:Unemployment

Unemployment is down• US unemployment rate 7.8%• WA unemployment rate 8.5%• Seattle-Bellevue-Everett 7.6%


Unemployment Rates

(Sept 2012) (July 2012) (June 2011)

King County 7.6% (8.1%) (8.7%)WA State 8.5% (8.5%) (9.3%)US 7.8% (8.3%) (9.1%)


Who is Hiring?Job Openings as of 10/19/12

• 15,600 job openings posted with WorkSource

• 27,500 job openings posted with Indeed.com• 1,505 manufacturing• 1,116 construction• 795 warehouse• 767 building maintenance


Changes in Labor Market

What has changed in the labor market over the last 10 years?


CHANGE: More Skills Required

(2.3 million jobs) will require some postsecondary training beyond high school

in 2018.

EDU

CAT

ION

AL

ATTA

INM

ENT

67% of jobs in WA


More Skills Required - Especially in the Middle

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Middle Skill

High Skill

Low Skill

Source: Skills2Compete Washington 2009, The National Skills Coalition

Washington State Jobs by Skill Level

CHANGE: Employers Can’t Find Workers

of Washington employers reported difficulty in hiring qualified applicants in 2007.

EDU

CAT

ION

AL

ATTA

INM

ENT 60%

CHANGE: Employers Want Credentials


59% of employers said specific vocational training would make employees more valuable in energy, tourism and recreation, transportation, aerospace, manufacturing and real estate and construction sectors. (Seattle Chamber of Commerce, 2011)

Summary of Changes in Labor Market

More Skills RequiredEmployers Can’t Find WorkersEmployers Want Credentials


Bottom Line: Education Pays


Bottom Line: Education Pays

• Between 2008 and 2018, new jobs in Washington requiring postsecondary education and training will grow by 259,000 while jobs for high school graduates and dropouts will grow by 107,000.

• 67% of all jobs in Washington (2.3 million jobs) will require some postsecondary training beyond high school in 2018.

• Educational attainment and poverty are closely linked - the more education, the less likely an individual is to live in poverty.

• Education pays: individuals with an Associate’s degree on average make 20% more than HS graduates, and 70% more than someone with less than a HS diploma.

Source: Help Wanted: Projections of Jobs and Education Requirements Through 2018


http://www9.georgetown.edu/grad/gppi/hpi/cew/pdfs/washington.pdf

U.S. Average

Less Than HS Diploma

HS Diploma

Some college, no degree

Associate Degree

Bachelor's Degree

Master's Degree

Professional Degree

Doctoral Degree

8.2%

14.9%

10.3%

9.2%

7.0%

5.4%

4.0%

2.4%

1.9%

More Education = Less Unemployment During Hard TimesU.S. Unemployment by Educational Attainment - 2010

Industry Sectors to Consider

Which Industry Sectors are a Good Fit?


Plan for Short- and Long-Term

Key Things to Consider When Putting Together Your Plan


Making the Transition

Be Ready to Transition

Into the Work Place


Remember This

• Labor Market Opportunities exist

• Major Focus: Put distance between you and law enforcement and demonstrate stability in your life

• Give Back


Workplace Culture and

Expectations I


Workplace Culture

Every company has its own unique company culture.

• Pay attention to the way things are done – watch and listen to your colleagues.

• Find out what is expected of you.

• Learn about the mission and philosophy of the organization.

• Don’t try to change the culture until you have been accepted as part of it.


Become a Savvy Employee

• The most important relationship will be with your boss.

• Learn the expectations of your boss.

• Bring solutions, not problems.

• A bad boss is not an excuse for poor performance.


Success Strategies in the Workplace

• Adopt the right attitude.

• Adjust your expectations.

• Master “breaking in” skills.

• Manage the impression that you make.

• Build effective relationships.


Success Strategies in the Workplace

• Learn when to lead and when to follow.

• Understand the culture of your organization.

• Master the tasks of your job.

• Acquire additional knowledge/skills needed to perform your job.


Workplace Do’s and Don’ts

Do this…• Do take responsibility for

your performance and success at work.

• Do display consistent, professional behavior.

• Do make your boss look good.

• Do create positive relationships with coworkers.

• Do practice business etiquette at work-related functions.

...not that• Don’t wait for someone

to tell you what to do.• Don’t behave

appropriately only when the boss is around.

• Don’t speak poorly of your boss.

• Don’t make your workplace friendships your primary friendships.

• Don’t ignore the importance of behaving professionally at work-related functions.


Unspoken Rules

Behavioral constraints

imposed in organizations

or societies that are not

voiced or written down.

These constraints can be

implied by actions or

statements but are not

directly expressed.


Unspoken Rules

What are some

examples of

unspoken rules?


Ingredients for Success


Attendance

Attitude

Ability

Accountability

The Four A’s

Homework

• Research types of employers and jobs of interest.

• Complete job application.


Overview of the Day

I. Reflections

II. Overview of Developing a Resume and Cover Letter

III. Understanding Your Digital Footprint

IV. Creating a Personal Action Plan

V. Understanding Your Support Networks


Myths about Resume Writing

Myth #1:

An employer will read my entire resume.

Reality:

An employer takes 5-10 seconds to scan resumes for key words and experience.


Myths about Resume Writing

Myth #2:

Once I create a resume I can send it out to every job I see.

Reality:

Your first ‘general’ resume is the starting point. From there you should target your resume to each job you apply to.


How to apply to a job posting

1. Focus only on jobs you are qualified for and passionate about.

2. Find a job opening that looks like a good fit.



3. Target your resume directly toward the job:

A. Research the Company Website• Their mission statement• The customers they serve• The services they provide• The length of time they have been in business• Who works at the company/organization

B. Use the Job Description – find out the key words.• The easiest place to start is the Summary of

Qualifications.• If there is no job description, then use

Onetonline.orgOpening Doors to Living Wage Careers www.seattlejobsinitiative.com 45


4. Submit a targeted cover letter and resume.

5. Follow up.


What does a good resume

look like?


Resume Themes

• Be professional in style and content.

• Think in terms of what value you have added and value you will add.

• Be truthful and accurate while highlighting the positive.


Resume Formatting

• Keep it brief (1 page only).

• Use standard sized, white paper (8 ½” x 11”).

• Use black ink, basic font styles, sized no smaller than 10 point font and no bigger than 12 point font.


Resume Formatting

• Use consistent formatting.

• Avoid templates.

• Correct all grammar and spelling errors.• Avoid abbreviations (i.e. Certified Nursing Assistant

vs. CNA).

• Avoid personal pronouns such as “I”.

• Avoid contractions (don’t = do not).• Maintain a visually appealing format (white

space).


Resume Content

• Work History entries only include:

1. Job Titles

2. Employer Names

3. Cities/States of Employers

4. Months/Years of Employment

5. 3-4 Responsibilities, Achievements, Recognitions

• Employer will usually look for job titles and dates of employment first.

• Do not include high school information if any higher education has been COMPLETED.

• Target your resume to the position and the employer.Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 51

Resume Content• To enhance your

qualifications, use achievements, numbers and specific descriptions of duties performed (measureable outcomes, values and percentages work quite well too).

• Avoid salary expectations and wage history.

• Do not include personal information, references, or “References Available Upon Request”.

• Gaps in employment can be de-emphasized, but normally should be addressed.


Communication in the Digital Age


Then and Now: General Communication


Then and Now: First Impression

Then

• Word-of-mouth• Handshake• Demeanor• Attire • Phone etiquette

Now

• Digital Footprint• Electronic

communication style

• Phone etiquette


Then and Now: Job Search

Then

• Newspaper• Help wanted sign• Walk-in• Word-of-mouth• Networking

Now

• Websites• Internet searches• Social media• Networking


Then and Now: Apps, Resumes, Cover Letters

Then

• Handwritten apps• Typed

(typewriter)• Mailed, faxed, or

hand delivered

Now

• Online applications

• MS Word• Emailed


Effective Email Communication


Application and Empowerment


How would you apply digital communication skills to empower:

• Yourself• Your family,

friends, & colleagues

• Your community

Planning and Goal Setting


Goals should be SMART


Take Action and…..


The Importance of Support


Supporting Our Community

Everybody can be great... because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love. Martin Luther King, Jr.


Homework

• Explore the online Career Coach tool:http://www.worksourceskc.org/seekers/careercoach.php

• Google yourself.


Overview of the Day

I. Reflections

II. Understanding Conflict Resolution and Anger Management

III. Writing a Resume

IV. Conducting an Online Job Search

V. Working as a Team


Conflict Resolution and Anger Management


Conflict Resolution


• Separate the person from the problem.

• Understand perception.

• Remove emotion.

• Communicate actively.

• Establish a common purpose by focusing on

interests and not a particular position.

• Define common interests.

• Verbalize individual interests.

What are your triggers?

• Environmental• Family• Work• School• Social• Health• Other?


How can you manage stress?


• Time management• Organization• Attitude and Outlook• Help-Finding Strategies• Exercise• Nutrition• School-Work-Life-Family Balance• Know Yourself and Your Limits• Boundary-Setting

The Three C’sChallenges

Choices

Consequences


Writing Your Resume


Online Job Search


Electronic Resumes

• Applying online• Determining which format to use

(.docx, .doc, .rtf, .txt, etc.)• Cut-and-paste resumes (plain

text .txt)• Electronic resume filters

Scan for keywords Tailor to the posting for best

results


Resources

Career Exploration Websites:• https://fortress.wa.gov/esd/employmentdata/• http://onetonline.org• http://www.careerbridge.wa.gov• http://www.mynextmove.org• http://my.monster.com/Career-Planning/

Pathing.aspx?re=1006#path=&tabIndex=0&eview=H

Worksource Websites:• http://worksource.southseattle.edu/jobs.aspx• http://www.go2worksource.com• http://www.worksourceskc.org/seekers/

careercoach.php


Resources

Skill-Building (Math and Reading) Website:• http://www.khanacademy.org/• http://www.beforeyoutest.org/

Search Engines:• www.google.com• www.bing.com


Digital Footprint Exercise


• What does your digital footprint say about you?

• Is it positive, negative, neutral, or mixed?

• Where is most of the information coming from? (FB, twitter, etc)

Working as a….


Homework

• Complete your personal action plan.


Overview of the Day

I. Reflections

II. Discussing Workplace Culture and Expectations II

III. Reviewing the Importance of Networking

IV. Understanding Communication and Customer Service

V. Working as a Team II


Workplace Culture and Expectations II


Types of Communication

• Through official lines of authority e.g. memos, policies, written correspondence.

Formal

• Conversational way of sharing information.Informal

• Targeting people, using hurtful and inappropriate language.

Gossip


Anderson, Lydia E. and Sandra B. Bolt. Professionalism: Skills for Workplace Success. 3rd Edition. Prentice Hall, January 2012.

The Communication Process

SenderEncoding

Receiver

Decoding


Noise


Communication Techniques

Encourage

Clarify

Restate

Reflect

Summarize

Validate


The Communication Process

Types of Listening:

• Passive – selectively hearing parts of the message.

• Nonlistening – not hearing or understanding the message; noise gets in the way



Nonverbal Communication


http://myhumancommunication.blogspot.com/2011/09/how-does-nonverbal-communication.html

Stereotyping

What is it?

Oversimplified, false or generalized portrayal of a group of people.


Stereotyping can lead to…

Prejudice

An opinion or judgment, frequently unfavorable, based on irrelevant considerations, inadequate knowledge or inaccurate stereotyping.


Which can lead to…

Discrimination

Unjust practice or behavior, whether intentional or not, based on race, religious beliefs, color, gender, physical and/or mental disability, marital status, family status, source of income, age, ancestry, place of origin or sexual orientation and which has a negative effect on any individual or group.Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 89

Working on a Diverse Team

• How was your racial/ethnic identity described to you?

• What messages did you receive about your socioeconomic background?

• What messages did you receive about people with physical and/or mental disabilities?

• Were boys treated differently than girls in your community?• What messages did you receive regarding sexual orientation?• What role did religion have in your family and/or community?


Informal Hiring Network

What is it?

• Job opportunities that may not be “officially” posted.

• Who you know.• Getting your foot in the door

before an announcement is made.• Power of endorsements/referrals.


20% of Jobs are PostedWho is Hiring? Job Openings as of 10/19/12

• 15,600 job openings posted with WorkSource

• 27,500 job openings posted with Indeed.com 1,505 manufacturing 1,116 construction 795 warehouse 767 building maintenance


80%

20% of Jobs are Posted

• 15,600 - WorkSource• 27,500 - Indeed.com

1,505 manufacturing 1,116 construction 795 warehouse 767 building maintenance

• 78,000 - WorkSource• 137,500 - Indeed.com

7,525 manufacturing 5,580 construction 3,975 warehouse 3,835 building maintenance


20%

The Importance of Networking

What is networking?

Connecting with people:• Through personal

contact;• At a function or

event;• By happenstance.


Informational Interview

• Make contact by phone, email, or formal letter of interest for 20-30 minutes of time.

• Be clear and concise about the purpose of meeting.

• Do your homework about the person and their organization.

• Bring a copy of your resume that you give at their request.

• Adhere to your 20 – 30 minute timeframe.• Ask open-ended questions for other referrals.• This is not the time to ask for a job or interview;

you are seeking information.• Thank interviewer in person and with a follow-

up note.Opening Doors to Living Wage Careers www.seattlejobsinitiative.com 95

Informational Interview Questions

• Tell me about your background and how you came to hold your current position.

• What general skills are required in this line of work?

• What specific or technical skills have you acquired in your work?

• What do you like most about your work or the field?

• What are some challenges of your job?


Communication and Customer Service


Customer Service

What is it?

Any contact, whether active or passive, between a customer and a company, that causes a negative or positive perception by a customer.

One complaint can tarnish a reputation.


Customer Service Skills

• Improve your performance (soft) skills

• Listen – Acknowledge – Explain

• Always assume customers are telling the truth

• Move past prejudice


Relationship Building

• Mutual understanding• Communication• Shared interests/connection• Trust


Life Skills

• Show respect for myself: mind, body, feelings, behavior.

• Balance between work, family, life, school.

• Understand fears, self-sabotage, self-esteem.

• Create a plan for self-care.


Working as a….


Homework

• Complete your portfolio


Overview of the Day

I. Reflections

II. Review Interview Skills

III. Practicing Interviews

IV. Present Portfolios and Next Steps

V. Celebration


Interview Skills

• Enthusiasm for the position and organization.

• Energy through your attitude and resume;

demonstrate action.

• Eye contact between you and interviewer.

• Elaborate on the questions but be succinct.


Interview Skills

• Exchange ideas.

• Equality exists in the interviewing relationship.

• Ease in interviewing comes from practice.

• Etiquette is important – shake hands, thank

interviewer and write a thank you note.


Interview Questions

What will they ask?

• Why do you want this job?

• How do you respond to pressure?

• What can you do for this company?

• What areas need improvement?

• Others?


Effective Interviewing

• Appropriate clothing• Good grooming• A firm handshake• Appearance of controlled energy• Pertinent humor and readiness to smile• Genuine interest in the employer; alert

attention• Pride in past performance• An understanding of the employer’s needs• The display of sound ideas• Ability to take control when employers fall

down on the interviewing job


What is your next step?


Congratulations!


Opening Doors to Living Wage Careers 1.

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