Open Communication wins
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Transcript of Open Communication wins
BERATUNG JUDITH ANDRESEN
SESSION | AGILE ON THE BEACH SEPTEMBER, 4TH 2014, PENRYN
OPEN COMMUNICATION WINS
BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS
JUDITH ANDRESEN
project coach !
judithandresen.com @judithandresen
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BERATUNG JUDITH ANDRESEN OPEN COMMUNICATION WINS3
„The role of the professional developer is a communications role as well as a
development role.“
ROBERT C. MARTIN , THE CLEAN CODER
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70% of failed IT projects: missing / misleading communication
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Decisions: only 20% conscious
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OPEN COMMUNICATION
Gut feelingsFacts
Well-aimed Communication
in Cooperation
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Classic / agile approach Trust & Motivation First steps into a open communication
AGENDA
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We all have had the same experience. We spent a lot of time there.
WHAT WE HAVE LEARNED SO FAR
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Text
IMAGE SOURCE: FLICKR
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We all have had the same experience. We spent a lot of time there.
WHAT WE HAVE LEARNED SO FAR
BE PERFECT!
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_ Replace rule-of-thumb work methods with methods based on a scientific study of the tasks.
_ Scientifically select, train, and develop each employee rather than passively leaving them to train themselves.
_ Provide "Detailed instruction and supervision of each worker in the performance of that worker's discrete task"
_ Divide work nearly equally between managers and workers, so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks.
SCIENTIFIC MANAGEMENTWIKIPEDIA: FREDERICK TAYLOR
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„Human Resources“„Human Being“
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I don’t want to be a number. !
If there was a number, I am the number one.
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P A S S I V E P A R T
of the Plan
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_ Individuals and interactions over processes and tools
_ Working software over comprehensive documentation
_ Customer collaboration over contract negotiation
_ Responding to change over following a plan
AGILE MANIFESTOWEBSITE
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#HumanBeings #TeamWork
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#Transparency #Feedback #SelfOrganization
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TACIT ASSUMPTIONS
Nature BusinessLeadership
VALUES
Nerds Conservative
ATTRIBUTES
Furnishing Projects
Uniforms
WIKIPEDIA: SCHEIN’S MODEL
ORGANIZATIONAL CULTURE
Flyers Slogans
„This is how we work“
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Am I allowed to talk?
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Classic / agile approach Trust & Motivation First steps into a open communication
AGENDA
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The effort for changing behavior is high !
Am I rewarded for this effort? Is the result worth it?
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What should I do? What contribution is expected of me? !
What can I not do?
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#Purpose #Autonomy #Mastery
MOTIVATIONDANIEL H. PINK, DRIVE
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TRUST IS BASED ON CERTAINTY
Physiological needs
Love / Belonging
Safety
Esteem
Self-actualization
MASLOW’S HIERARCHY OF NEEDS
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Classic / agile approach Trust & Motivation First steps into a open communication
AGENDA
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AN AGILE TRANSITION IS COMPLEX
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Complex Emergent Practice
Complicated Good Practice
Chaotic Novel Practice
Obvious Best Practice
WIKIPEDIA | DAVE SNOWDEN
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Disorder
AN AGILE TRANSITION IS COMPLEX
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Complex Emergent Practice
Complicated Good Practice
Chaotic Novel Practice
Obvious Best Practice
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Just some ideas, not best practices
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We solve complex problems in a team
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_ Retrospectives _ Post Mortem Analysis _ Root Cause Analysis _ Daily Stand Up Meetings: Impediments
LISTEN & TALK!
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Do we follow the old paths?2
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_ Informal Meetings :-) _ Company breakfast _ Lunch Lottery / Time for Tea
INTROSPECT & TALK
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3ARE WE CERTAIN?
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_ „Management by wandering around“ _ Articulate your gut feeling _ Articulate underlined feelings of the others _ Talk about your own mistakes
HUNT THE ELEPHANTS & TALK!
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DO WE HAVE THE RIGHT ATTITUDE?
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_ Be a role model! _ Take small steps! _ Celebrate successes!
LEARN & TALK!
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JUDITH ANDRESEN
project coach !
judithandresen.com @judithandresen
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GOOD LUCK!