OOPS! I didn't mean it to come out that way
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Transcript of OOPS! I didn't mean it to come out that way
Oops!I didn’t mean it to come out
that way!
(a.k.a “How to spend more time getting what you want and less time arguing over what you didn’t.”)
Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt
22
Your AttitudeYour Attitude 79%79%
32
Co-Workers’Co-Workers’
3
52%52%
424
Others’Others’ 31%31%
5 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Attitude
Feelings Beliefs
6 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Response
Feelings
Experience(Observations)Biology
Attitude
7 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
NoiseNoise
Conflict Cycle
ExpectationsExpectations
ResolutionResolution
Follow UpFollow Up
CALMCALM
8 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Support vs. Saving
• Can I help?
• Want my help?
• Do I want to help?
9 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Appropriate
Questions
Open
ClosedConfirmat
ion
Inquiry
10 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Well Meaning
• Recognize
• Reflect
• Redirect
11 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Disarming
L isten
A pologize (Acknowledge)
S olve
T hank
L
A
S
T
L
A
S
T
Think “LAST”
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1. Intention
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Getting What You
Want
2. Priming
3. Questioning
4. Listening
5. Clarifying
6. Suggesting
7. Thanking
13 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
• Begin with “I”• No Interruptions• No Denials• No Cross Complaints
Fair Fighting
Oops!I didn’t mean it to come out
that way!
Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt
Scott would love to work with YOU:
•Trainings•Webinars•Workshops •Keynotes•Coaching
Contact him for more information
Book Scott Today for any event within a year and get a $847 consulting & product
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