Central  Ohio  Trauma  System  Boosts    Opera5onal  Efficiency  With  Priority  Messaging    

©    2014  Onset  Technology      |    460  To5en  Pond  Road,    Waltham,    MA      02451        !  781-­‐916-­‐0040        |    "  customerrela5ons@onse5nc.com      |        www.onpage.com    

         

Improved  Response  Time  

         

Reliability  During  Emergencies  

       

   

Improved  Accountability  

About  The  Central  Ohio  Trauma  Systems  (COTS)      

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OrganizaIonal    InformaIon:   •  Incorporated in 1997 •  Serves 31 Hospitals, EMS & Health Systems •  2 On-Call Staff Members - 24/7/365 •  Collaborates with state and federal teams  Major  CommunicaIon  Concerns:   •  Time-Critical Responsiveness •  Accurate Read Receipt & Audit Trail Records •  Reliability & Ease-of-Use •  Multiple Contact Methods: Email & Phone

CommunicaIon  Challenges    

Hospitals, first responders, and emergency personnel need reliable messaging to ensure fast responses and actions. When disaster or emergencies occur, COTS and emergency personnel must be notified immediately and persistently so that they can take the appropriate action.  

Accountability & Reliability – COTS required a system that enabled health care agencies to contact them from anywhere and at anytime. Additionally, they needed read receipt conformation and audit trails for reporting purposes.

Case  Study    

Convenience & Easy Transition - COTS staff needed the ability to turn the application on and off from their own mobile device, avoiding the inconvenience and time loss resulting from its former practice of physically transferring pagers.

Full Efficiency - COTS was on-call around the clock, 365 days a year, serving as a clearinghouse for information and assisting with allocation of resources to hospitals during disasters. With only 2 staff members, the communications system and workflow needed to be easy to use, accurate, and efficient.

COTS’ mission is to reduce injuries and save lives by improving and coordinating trauma care, emergency care, and disaster preparedness. COTS also supports prevention, education, data collection, and research initiatives. The COTS Healthcare Incident Liaison (HIL) supports the Central Ohio Healthcare Coalition (COHC) during disasters by being a conduit for disseminating accurate and timely situational awareness, resource management, and as a liaison between the region and state.

Results      

COTS and its network of hospitals and emergency personnel require reliable communications to ensure fast response and life-saving actions. After implementing OnPage, COTS has seen these results:

We service 31 hospitals, so if a major disaster is occurring, we can get very busy, very quickly. Since 2002, we had antiquated pagers with huge delays – two to three hours sometimes. So we started looking for a new system that was relatively inexpensive, easy to hand off, and had coverage area. OnPage proved to be beneficial when our end users would send us an email and they would receive an email back to their inbox indicating that the page had been opened. They knew we would be getting back with them. We have a guidance plan with stipulations for response time. The reliability of the new system has increased our response time substantially. It also increased our redundancy and reliability. Truthfully, OnPage has been a great asset to us.

Kelsey Blackburn – Central Ohio Trauma Systems (COTS)

Call  to  AcIon     OnPage addressed COTS need to maintain a communications system where community partners could work together to resolve issues associated with trauma, emergency, and disaster preparedness.

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Accuracy  &  Wide  Coverage      

OnPage provides communications coverage anywhere that mobile and WiFi is available, enabling COTS to communicate with partners in the field, hospitals, and disaster locations.

Accountability  &  Responsiveness    

Using OnPage enables partners to email COTS and receive email confirmation that it is received, building confidence that COTS is in the process of returning calls. Reliable messaging also resulted in COTS’ improved responsiveness.  

Convenience  &  Ease  of  Use      

OnPage eliminated the need for end users to physically meet up and transfer pagers. COTS staff can now just turn the application on or off from their own mobile device

MulIple  Means  of  Contact    

Using OnPage, end users could contact COTS via email or phone. During a disaster, the ability to provide information directly in the paging message made for an efficient response to stakeholders.

©    2014  Onset  Technology      |    460  To5en  Pond  Road,    Waltham,    MA      02451        !  781-­‐916-­‐0040        |    "  customerrela5ons@onse5nc.com      |        www.onpage.com    

Conclusion    

The OnPage solution enabled COTS staff to eliminate their inefficient and unreliable pagers, use mobile device, offer multiple means of contact -- anywhere at anytime, provide read receipt and audit trail, and improve reliability and response time. In addition, two-way secure email offered COTS enhanced accuracy via the written word – a life-saving benefit during emergencies. About  OnPage  

app for iPhone, Android, and Blackberry devices. The encrypted cloud based paging service delivers messages in a dedicated inbox, a prominent alert until acknowledged, a time stamped audit trail attached to each message, and Delivery and Read notification. Redundant servers are hosted in ultra-secure, HIPAA, SAS 70 and SSAE 16 compliant facilities.

OnPage provides reliable and responsive priority messaging to over a thousand enterprises. The OnPage system is a virtual pager  

The OnPage Enterprise Control System enables organizations the ability to initiate and manage their priority communications from a centralized location and follow the status of each message.  Enterprises can create thousands of users within minutes, assign users into groups, and create escalation rules for efficient messaging.