Online Summit 27.9.2016: Social Products - Delight the customer (Matej Michlík, Digita.sk)
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Transcript of Online Summit 27.9.2016: Social Products - Delight the customer (Matej Michlík, Digita.sk)
Social Products - Delight the customerOnline Summit 27. 9. 2016
Content- Social Products- 5 reasons- Psychology, Tactics- Effect- Integration
Social Products
KLM Meet & Seat
#Squareshakes
Instagramers City Guides
Possible Social Products
Mobile Tariffs
Car Configurators
Take aways:
1.
2.
3.
Customization
Mechanics
Delivery
5 reasons for transforming businesses, not customers
1. Changing landscape: Growing quality demands
2. Changing landscape
2. Opportunities in technology
2. Opportunities in technology
2. Opportunities in technology
2. Opportunities in technology
3. Earned media
3. Earned media
4. Affinity & emotional bonding
4. Affinity & emotional bonding
5. Premium Revenue
5. Premium Revenue
...but also investments and other costs.
Psychology and Tactics
Psychology
1.
2.
3.
Demand
Surprise
Satisfaction
Psychology
Tactics
1.
2.
3.
Awareness
Engagement
Conversion
Effects and Synergies
Effects and synergies
Brand Comm Integration
Brand Comm Integration
What‘s so Social about it?
What‘s so Social about it?Our clients know.
Thank you for attention!