ONLINE PAYMENT GATEWAY Frequently Asked … · ONLINE PAYMENT GATEWAY Frequently Asked Question...
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Transcript of ONLINE PAYMENT GATEWAY Frequently Asked … · ONLINE PAYMENT GATEWAY Frequently Asked Question...
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
ONLINE PAYMENT GATEWAY Frequently Asked Question (FAQs)
1. WHAT PAYMENT OPTIONS ARE AVAILABLE?
a. Credit Card (Soon)
b. Local Debit Card (BancNet)
c. Over-the-Counter (Dragonpay)
d. Mobile (GCash)
e. PayPal
2. WHAT CREDIT CARDS ARE ACCEPTED?
All major credit cards are accepted including those with VISA, Mastercard,
AMEX, JCB, Diners Club International affiliations.
3. CAN PAYMENT BE DEFERED THROUGH CREDIT CARD?
Only straight credit card transactions are accepted.
4. WHAT LOCAL DEBIT CARDS ARE ACCEPTED?
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
5. WHAT BANKS REQUIRE MEMBER NUMBER?
Allied Bank
Allied Savings Bank
CTBC Bank
Landbank of the Philippines
Mertobank
PSBank
Philtrust Bank
RCBC
RCBC Savings
6. HOW TO KNOW AND WHERE TO FIND THE MEMBER NUMBER/ BANK
IDENTIFICATION NUMBER (BIN) IN THE DEBIT CARD?
The Member Number may be found in different locations of the debit card
depending on the issuing bank. Please see the image below for example:
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
7. WHAT IS THE BANK IDENTIFICATION NUMBER (BIN) PER ISSUING BANK/
WHAT IS THE MAXIMUM TRANSACTION LIMIT FOR DEBIT CARD PAYMENT?
The maximum transaction limit and BIN of debit cards varies depending on the
issuing bank. The following provides the maximum limit and BIN per bank.
ISSUING BANK BANK
IDENTIFICATION NUMBER (BIN)
TRANSACTION LIMIT
Allied Banking Corporation
329 No Limit
504904
Allied Savings Bank 606293 No Limit
Asia United Bank 602914 100,000 (combined w/ Bills payment)
Banco Dipolog 581674 40,000
Bank Of Commerce 590144 No Limit
BPI Globe BanKo 590118 20,000
CTBC Bank
421
100,000 (combined w/ ATM withdrawal
and IBFT)
665
421433
421434
421562
421563
421564
421565
428307
428339
603224
City State Bank 601959 40,000
Development Bank of the Philippines
470676
No Limit 466536
200059
Dumaguete City Dev't Bank
581837 50,000
East West Bank 437507 50,000
Enterprise Bank 505813 20,000
Entrepreneur Bank Inc.
581870 20,000
Greenbank 639179 20,000
ISLA Bank 581678 No Limit
Korea Exchange Bank 581869 50,000 combined w/ Withdrawal/ IBFT &
Bills Payment
Landbank of the Philippines
603131
100,000 2038
474844
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
ISSUING BANK BANK
IDENTIFICATION NUMBER (BIN)
TRANSACTION LIMIT
Luzon Development Bank
601652 40,000
Malayan Savings Bank 603187 No Limit
Maybank 603324 30,000
Metrobank
263 Bank to provide together with their confirmation on the
BINs
504946
589282
PBCOM 589886 50,000
PSBank 627592 50,000 (cardholders
can request for higher limit)
Philippine Business Bank
605053 No Limit
Philippine National Bank
592108 20,000 - 100,000 / Shared with ATM
limits 510266
528204
Philippine Veterans Bank
590133 No Limit
Philtrust Bank 200000
No Limit 627507
Planbank 581827 No Limit
Philippine Postal Bank 627818 No Limit
RCBC
8888
20,000 421585
589270
601971
RCBC Savings 590160
20,000 581816
Robinsons Savings Bank
603080 40,000
Security Bank 140651 40,000
Standard Chartered Bank
407380
100,000 460186
601730
Sterling Bank of Asia
418903
No Limit
461769
461780
461782
604885
641781
Sun Savings Bank 581880 20,000
Tiaong Rural Bank 588858 20,000
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
8. HOW TO PAY USING OVER-THE-COUNTER (DRAGONPAY) OPTION?
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
9. HOW TO PAY USING GLOBE G-CASH?
Enter your 11-digit Globe mobile number then wait for the GCash SMS (2882)
and enter your MPIN to authenticate the transaction.
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
10. HOW MUCH IS CHARGED FOR USING THE ONLINE PAYMENT GATEWAY?
Using credit and debit cards do not incur charges. On-top fees shall only
commence when the payment is coursed the following OTC payment channels:
PAYMENT CHANNEL ON-TOP FEE BPI ExpressOnline/Mobile (Fund Transfer) 1.00 BPI ExpressOnline (Bills Payment) 5.00 RCBC AccessOne 5.00 M. Lhuillier 20.00 BDO Over-the-Counter Cash Deposit with Reference No.
25.00
BDO Over-the-Counter Bills Payment 30.00 BPI Over-the-Counter Bills Payment 50.00 Security Bank OTC Bills Payment 50.00
11. WHAT ARE THE COMMON CAUSES OF FAILED TRANSACTIONS?
a. Debit card has insufficient fund or has reached the maximum transaction limit/
threshold usage during the time of transaction
b. Credit card reached the maximum credit limit
c. Wrong input of ATM PIN
d. Expired debit or credit card
12. HOW TO KNOW IF TRANSACTION IS SUCCESSFUL?
After the transaction, a payment status notification shall be emailed to the
provided e-mail address. Only one among the three statuses that could reflect in
the e-mail:
a. TRANSACTION PENDING
b. TRANSACTION SUCCEFUL
c. TRANSACTION FAILED
13. WHAT TO DO WHEN THE PAYMENT ATTEMP FAILED?
For as long as the reference number has not been paid, you can still complete the
payment within two (2) calendar days by using the OTC option. Otherwise, if not
done within the said duration, you may still opt to pay using the same option but
will have to confirm with you Account Executive the proof of payment for
manual validation and tagging as paid transaction.
14. HOW TO REQUEST FOR A REVERSAL/ REFUND?
Please call/ e-mail the Customer Service Hotline to request for a reversal/
refund:
(+63 2) 230-8511/ (+63 2) 230-8522
Formerly Blue Cross Philippines
Pacific Cross Center, 8000 Makati Avenue, 1200 Makati City, Metro Manila, Philippines +632 899 8001 +632 325 0638 www.pacificcross.com.ph T F W
Here For You
15. HOW LONG DOES IT TAKE FOR THE REVERSAL/REFUND TO BE PROCESSED?
a. Due from credit card – reversal/ refund are processed real-time upon approval
of the request.
b. Due from other payment options – please request thru your Account Executive
for proper documentation and implementation of standard termination/
cancellation policy of Pacific Cross Philippines.
For other inquiries: PACIFIC CROSS INSURANCE, INC. & PACIFIC CROSS HEALTHCARE, INC. 8000 Makati Avenue 1200 Makati City, Philippines Customer Service Hotline: (+63 2) 230-8511
(+63 2) 230-8522 Customer Service E-mail: [email protected]