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Jody Brown Email: [email protected] Customer Services Expert. Objective: Accomplished department leader looking to utilize my strengths in communication, organization, problem solving skills and urgency to accomplish goals and face new challenges on a day-to-day basis. Experience Kirkland, Assistant Manger (Key Holder) Watchung, NJ, 07069 Making sure that store is up to manger standers. Checking in with sales floor making sure that stay on top of daily store budget. Taking care of the store daily deposit. Also making bank deposit. Staying in daily communication with district leader as well as store manger. Handling e-commerce order. Best Buy, Front-End Lead East Hanover, NJ, 07936 (February 2013-present) • Ensure that store stays fully operational on a day-to-day basis including but not limited to: register functionality, store opening and closing, cash reconciliation, safe maintenance, scheduling and administrative paperwork. • Communicate goals and expectations with front end, customer service, and sales operator teams. Support behaviors to drive results by utilizing Customer Experience Evaluations and providing constant feedback and recognition. • Handle complex customer issues, ensure customer satisfaction and proper solutions are met.
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Jody BrownEmail: [email protected]
Customer Services Expert.
Objective: Accomplished department leader looking to utilize my strengths in communication, organization, problem solving skills and urgency to accomplish goals and face new challenges on a day-to-day basis.
Experience Kirkland, Assistant Manger (Key Holder) Watchung, NJ, 07069 Making sure that store is up to manger standers. Checking in with
sales floor making sure that stay on top of daily store budget.
Taking care of the store daily deposit. Also making bank deposit. Staying in daily communication with district leader as well as store manger.
Handling e-commerce order.
Best Buy, Front-End Lead East Hanover, NJ, 07936 (February 2013-present)
• Ensure that store stays fully operational on a day-to-day basis including but not limited to: register functionality, store opening and closing, cash reconciliation, safe maintenance, scheduling and administrative paperwork.
• Communicate goals and expectations with front end, customer service, and sales operator teams. Support behaviors to drive results by utilizing Customer Experience Evaluations and providing constant feedback and recognition.
• Handle complex customer issues, ensure customer satisfaction and proper solutions are met.
• Coach and train team storewide on Standard Operating Procedures regarding proper register techniques.
• Drive Branded Payments goal storewide, work hand-in-hand with departmental sales supervisors to ensure that employees are aware of goals and behaviors are in place to succeed.
• Manage Sales Operator team to ensure that the highest end level of customer service is being provided over the phone and that total solutions goals are met on a monthly basis.
Jody BrownEmail: [email protected]
Best Buy, customer service East Hanover, NJ 07936 (June 2009-2012) • Ensure that customers were given professional courteous customer
service in their computer purchases.• Promote a total solution sale by building a rapport with the customer:
offering proper services and accessories to fit their individual needs and lifestyles.
• Work as part of a team to reach a common goal and drive departmental success.
Modell’s sporting goods, head cashier Union, NJ (June 2008-2010)• Responsible for team’s credit card performance and held accountable
to meeting front-end goals.• Account management • Coach and train new associates on expectations and goals
Education:Union County College 2009 - PresentPublic Relations, AA (60 Credits)
References: Available upon request.
Skills:Microsoft OfficesPowerPoint Excels
Others
Currently seek license in BLS -Basic Life Support Nov. 10, 2015.
