Online Mentoring and Facilitation for Online Communities and Cross

Cultural Exchanges

Dr. Curtis J. Bonk Indiana University

CourseSharehttp://php.indiana.edu/~cjbonk

cjbonk@indiana.edu

What Roles of Online Instructor???

–facilitator, hostess, chair, host, lecturer, tutor, facilitator, mediator, mentor, provocateur, observer, participant, assistant, organizer

(Paulsen, 1995; Selinger, 1999)

Mason’s (1991) 3 Roles

• Organizational—set agenda, objectives, timetable, procedural rules– Patience, vary things, spur discussion, invites

• Social—welcome, thank, provide feedback, and set generally positive tone– Reinforce good things, invite to be candid

• Intellectual—probe, ask q’s, refocus, set goals, weave comments, synthesize comments– Know when to summarize and to leave alone

Four Key Hats of Instructors:

–Technical—do students have basics? Does their equipment work? Passwords work?

–Managerial—Do students understand the assignments and course structure?

–Pedagogical—How are students interacting, summarizing, debating, thinking?

–Social—What is the general tone? Is there a human side to this course? Joking allowed?

– (Ashton, Roberts, & Teles, 1999)

Let’s Explore These Hats Again With Specific Examples!

–Technical

–Social–Managerial

–Pedagogical

Technological Hat

• Address tool/system familiarity

• Require early assignment to test technology

• Have orientation task, early training

• Be flexible, smooth out problems

• Plan, test, support

Social Hat• Create community, set tone, motivate

• Welcome, thank, invite, reinforce positives

• Foster shared knowledge

• Support humor and conversational tone

• Use tools such as cafes, profiles, pictures

• Invite to be candid

Managerial Hat• Set agenda, timetable/calendar, assignment

page• Set objectives, clear times, due dates,

expectations• Explain rules, assignments, intended audiences• Assign teams and coordinate meeting times• Monitor discussions and track logins• Provide weekly feedback and class updates• Manage gradebooks; post grading rubrics

Pedagogical Hat• Use PBL or inquiry environment• Refer to outside resources and experts• Coordinate student interaction, team

collaboration• Assign roles, set goals, foster peer feedback• Ask probing questions, refocus, nudge, instruct• Scaffold, give advice, mentor• Weave, synthesize, link ideas, provide overviews• Know when to intervene and when to leave

alone

How to Combine

these Roles?

E-Moderator

• Refers to online teaching and facilitation role. Moderating used to mean to preside over a meeting or a discussion, but in the electronic world, it means more than that. It is all roles combined—to hold meetings, to encourage, to provide information, to question, to summarize, etc.

(Collins & Berge, 1997; Gilly Salmon, 2000); see http://www.emoderators.com/moderators.shtml.

E-ModeratingE-Moderating: The Key to Teaching and Learning

Online, (Gilly Salmon, (1999) Kogan Page)

• Know when to stay silent for a few days.• Close off unused or unproductive conferences.• Provide relevant and purposeful conferences.• Provide a variety of conference topics.• Deal promptly with dominance, harassment,

and excessive lurking.• Summarize and archive often.

eModerators.com Web Sitehttp://www.emoderators.com/moderators.shtml#mod

Pedagogical Recommendations(Berge, 1995, The role of the online instructor/facilitator)

• Don’t expect too much/thread

• Draw attention to conflicting views

• Do not lecture (Long, coherent sequence of comments yields silence)

• Request responses within set time

• Maintain non-authoritarian style

• Promote private conversations

Social Recommendations(Berge, 1995, The role of the online instructor/facilitator)

• Guard against fear or public ridicule

• Be accepting of lurkers

• Do not ignore bad discussant behavior—privately request change

• Use introductions

• Limit use of humor and sarcasm

• Praise behavior you seek

Managerial Recommendations(Berge, 1995, The role of the online instructor/facilitator)

• Distribute lists of participants

• Provide timely administrative info—books, enrollment, counseling, etc.

• Change procedures that are not working

• Change misplaced subject headings

• Decisively end discussion sessions

• Don’t overload

Other Hats

Personal Learning Trainer

• Learners need a personal trainer to lead them through materials and networks, identify relevant materials and advisors and ways to move forward (Mason, 1998; Salmon, 2000).

Online Concierge

• To provide support and information on request (perhaps a map of the area…) (Gilly Salmon, 2000).

Online Conductor

• The pulling together of a variety of resources as people as in an orchestra to produce beautiful integrated sound or perhaps electrical current conductors if your conferences are effective and flow along, there will be energy, excitement, and power (Gilly Salmon, 2000).

E-Police

• While one hopes you will not call yourself this nor find the need to make laws and enforce them, you will need some Code of Practice or set procedures, and protocols for e-moderators (Gilly Salmon, 2000).

Convener

• A term that is used especially with online conferences and courses where there is a fairly side audience (Gilly Salmon, 2000).

Online Negotiator

• Where knowledge construction online is desired, the key role for the e-moderator is one of negotiating the meaning of activities and information thought online discussion and construction (Gilly Salmon, 2000).

Online Host

• The social role of online working is important so there may be a need for a social host or hostess. They do not need to run social events online (though they may) but ensure everyone is greeted and introduced to others with like-minded interests (Gilly Salmon, 2000).

Other Hats

• Weaver—linking comments/threads

• Tutor—individualized attention

• Participant—joint learner

• Provocateur—stir the pot (& calm flames)

• Observer—watch ideas and events unfold

• Mentor—personally apprentice students• Community Organizer—keep system going

Still More HatsAssistantDevil’s advocateEditorExpertFilterFirefighterFacilitator

GardenerHelperLecturerMarketerMediatorPriestPromoter

How form a community…???

A learning community is a group of individuals interested in a common topic or area, who engage in knowledge related transactions as well as transformations within it. They take advantage of the opportunity to

exchange ideas and learn collectively. (Bonk & Wisher, 2000;

Fulton & Riel, 1999)

Factors in Creating any Community

(1) membership/identity(2) influence(3) fulfill of indiv needs/rewards(4) shared events & emotional

connections(McMillan & Chavis, 1986). History, stories, expression, identity, participation, respect,

autonomy, celebration, team building, shape group, Schwier, 1999)

Help Categorize the Degree of Online

Community (Chao, 1999)

(1) self-disclosures, time, energy(2) refer to norms, rules, others(3) give and receive info, express

need, thank, criticize, suggest(4) special stories, symbols, events,

identify spiritual bonds

How Facilitate Online Community?

• Safety: Establish safe environment

• Tone: Flexible, inviting, positive, respect

• Personal: Self-disclosures, open, stories telling

• Sharing: Share frustrations, celebrations, etc

• Collaboration: Camaraderie/empathy

• Common language: conversational chat space

• Task completion: set milestones & grp goals

• Other: Meaningful, choice, simple, purpose...

Web Facilitation Advice from Vanessa Dennen: San

Diego State University

Research on Nine Online Courses

• 9 case studies of online classes using asynchronous discussion

• Topics: sociology, history, communications, writing, library science, technology, counseling

• Range of class size: 15 - 106

• Level: survey, upper undergraduate, and graduate

• Tools: custom and commercial• Private, semi-public, and public discussion areas

Goals, Needs & Extrinsic Motivation

• Participation was higher in cases where students had a clear goal or need and extrinsic motivation to participate

• Sample instances– Required assignment with feedback/grade

– Need help

– Need to understand material

• Few students participated merely because they could

Unique or Perspective-based Discussion

• Greater dialogue was generated when students were encouraged or required to share their own perspectives or unique examples

• Fact-based questioning strategies did not work well

• Students used perspectives and examples to make meaning of material

Guidelines and Feedback

• Qualitative discussion guidelines and feedback helped students know what their participation should look like

• Quantitative discussion guidelines and feedback comforted students and was readily understood by them

• Feedback of both varieties was needed at regular intervals, although the qualitative feedback need not be individualized

Deadlines• Deadlines motivated participation

– Message counts increased in the days immediately preceding a deadline

• Deadlines inhibited dialogue– Students posted messages but did not

discuss– Too much lag time between initial

messages and responses

Modeling

• Instructor modeling increased the likelihood of student messages meeting quality and content expectations

• Modeling was more effective than guidelines

Motivation and Presence• Instructor must find balanced presence

in course to truly motivate students to learn and perform their best

• Too little instructor presence can cause low levels of student involvement

• Too much instructor presence can cause perfunctory and/or uninspired student involvement

• Little or no feedback given

• Always authoritative• Kept narrow focus of

what was relevant• Created tangential

discussions• Only used “ultimate”

deadlines

• Provided regular qual/quant feedback

• Participated as peer• Allowed perspective

sharing• Tied discussion to

grades, other assns.• Used incremental

deadlines

Poor Instructors Good Instructors

More on How to Facilitate...• Find common ref pt--mission, purpose, need• Guide to negotiate/co-construct meaning• Establish some common practices or rituals• Hold regularly scheduled events--chats, tours• Create opportunities to contribute/develop• Apply course to lived experiences• Keep simple, give choice, build respect &

tension

Facilitating Electronic Discussion

• Provide Guidelines and Structure

• Weave and Summarize Weekly

• Be patient, prompt, and clear

• Assign Due Dates, Times, and Points

• Constantly Monitor, Converse not Dictate

• Assign Buddies/Pals or Include Mentoring

• Extend Beyond Class with Peers/Practitioners

Online Mentoring and Assistance Online

Twelve forms of electronic learning mentoring and assistance

(Bonk & Kim, 1998; Tharp, 1993; Bonk et al., 2001)

1. Social (and cognitive) Acknowledgement: "Hello...," "I agree with everything said so far...," "Wow, what a case," "This case certainly has provoked a lot of discussion...," "Glad you could join

us..."

2. Questioning: "What is the name of this concept...?," "Another reason for this might be...?," "An example of this is...," "In contrast to this might be...,""What else might be important here...?," "Who can tell me....?," "How might the teacher..?." "What is the real problem here...?," "How is this related to...?,“,

"Can you justify this?"

3. Direct Instruction: "I think in class we mentioned that...," Chapter ‘X’ talks about...," "Remember back to the first week of the semester when we went over ‘X’

which indicated that..."

4. Modeling/Examples: "I think I solved this sort of problem once when I...," "Remember that video we saw on ‘X’ wherein ‘Y’ decided to...," "Doesn't ‘X’ give insight into this problem in case

‘Z’ when he/she said..."

5. Feedback/Praise: "Wow, I'm impressed...," "That shows real insight into...," "Are you sure you have considered...," "Thanks for responding to ‘X’...," "I have yet to see you or

anyone mention..."

6. Cognitive Task Structuring: "You know, the task asks you to do...," "Ok, as was required, you should now summarize the peer responses that you have received...," "How might the

textbook authors have solved this case."

7. Cognitive Elaborations/Explanations: "Provide more information here that explains your rationale," "Please clarify what you mean by...," "I'm just not sure what you mean by...," "Please evaluate this solution a little

more carefully."

8. Push to Explore: "You might want to write to Dr. ‘XYZ’ for...," "You might want to do an ERIC search on this topic...," "Perhaps there is a URL on the Web that addresses this topic..."

9. Fostering Reflection/Self Awareness: "Restate again what the teacher did here," "How have you seen this before?," "When you took over this class, what was the first thing you did?," "Describe how your teaching philosophy will vary from this...," "How might an expert teacher handle this

situation?"

10. Encouraging Articulation/Dialogue Prompting: "What was the problem solving process the teacher faced here?," "Does anyone have a counterpoint or alternative to this situation?," "Can someone give me three good reasons why...," "It still seems like something is missing here, I just can't put my

finger on it."

11. General Advice/Scaffolding/Suggestions: "If I were in her shoes, I would...," "Perhaps I would think twice about putting these people into...," "I know that I would first...," "How totally ridiculous this all is; certainly the “person” should be able to provide some..."

12. Management (via private e-mail or discussion): "Don't just criticize....please be sincere when you respond to your peers," "If you had put your case in on time, you would have gotten more feedback." "If you do this again, we will have to take away your

privileges."

24%

9%

7%

24%3%

1%

4%

14%

5%

3% 6%

Acknowledge

Question

Examples

Feedback

Task Structure

Push to Explore

Foster Reflection

Enourage Dialogue

Scaffold

Manage

Weave

(Bonk, Ehman, & Hixon, 2000)

TICKIT Staff Mentoring (IU Study) (direct instruction and explanations = 0)

Mentoring in COW

Bill Brescia’s (2000) Doc Research on Online Mentoring

• Simple feedback vital, student clarification too• Want professor opinions & resource suggestions• Modeling useful at start; summing at end of

semester• Most students saw value of reflection, not all• Student resistance to reading long posts• Students resistant to weekend posting; continued

posts• Changing subject link impt to facilitating discussion

Conferencing On Web (COW)

Three Basic Levels:1. Conference (public or private)

2. Topic (e.g., special education)

3. Conversation (e.g., reading rewards)

Justified Statement (Finnish)3. Author: Kirsi

Date: Mar. 6 8:11 AM 1998

Why not let the student study math further by himself and the teacher could help him whenever the teacher has time. At least some of the math study books are so designed that one page has examples that teach you how to solve the problem and then on the next page there are exercises. I personally hate being said 'wait' since when I'm interested in something I want to go on and learn more and not wait. This way I think the child learns to be responsible of his own learning. If I

quote dear mr Vygotsky here again, the teacher should be sensitive to see where the child's proximate zone of development is and to help him 'over' it. The teacher's task is not to try to keep the child on the level he has reached but to help him learn more if he is interested…

Unjustified Statements (US)

24. Author: Katherine

Date: Apr. 27 3:12 AM 1998

I agree with you that technology is definitely taking a large part in the classroom and will more so in the future with all the technological advances that will be to come but I don't believe that it could actually take over the role of a teacher…but in my opinion will never take over the role of a teacher.

25. Author: Jason Date: Apr. 28 1:47 PM 1998

I feel technology will never over take the role of the teacher...I feel however, this is just help us teachers out and be just another way for us to explain new work to the children. No matter how advanced technology gets it will never be able to...

26. Author: Daniel Date: Apr. 30 0:11 AM 1998

I believe that the role of the teacher is being changed by computers, but the computer will never totally replace the teacher... I believe that the computers will eventually make teaching easier for us and that most of the children's work will be done on computers. But I believe that there will always be the need for the teacher.

Level of Cognitive Processing: All Posts

Surface33%

Deep55%

Both12%

Surface

Deep

Both

Vertical Mentoring Examples9. Author: Jerry Cochey ( Mentor)

Date: Mar. 11 1:46 PM 1998

To shift from teacher centered classrooms to child centered classrooms and learning takes time, patience and a commitment to the idea that students are responsible for their own learning. Even in this age of enlightenment(?), we think that a quiet, teacher controlled classroom shows learning, while research shows that active, talking, sharing of learning experiences with peers is more productive. Be patient, it takes a long time to have students change to being responsible for their own.

8. Author: Jerry Cochey ( Mentor) Date: Mar. 11 1:54 PM 1998

As each of you have noted, teachers need to continue to supervise/coordinate learning. How much freedom is given to students depends on what you know they can accomplish without direct supervision. Master teachers select what methods are appropriate and effect for a given student or group of students.

Horizontal Finnish Mentoring

12. Author: Leena Date: Mar. 30 11:52 AM 1998

This case is something I feel very close to. I have been trying struggle with finding ways to be a teacher in a new way, trying to think everything from the students' perspective, to challenge my own old traditions of teaching and try to seek ways which the I could find ways of studying things together with the students. What really puzzles me is that these different "projects" have had such extremely different lives. I definitely loath the idea that a teacher would "send the students to the library and come back with a mind map" with the only purpose of having an easy time. But, the problem is that even the simplest thing such as a mind-map, which I've used quite often myself, can lead to so many different kinds of results. I've learnt during my short stay in the Department of Teacher Education......What I really don't know yet is how to be a proper supporter of these processes for students. I have succeeded in many contexts but feel that there are so many areas to achieve. In the end, finding the "right" path is really a matter of mutual understanding between students and teachers, open discussion, with mutual trust. Without such dialogue, nothing can be developed. - Leena

Topic Number ofCases

Management 312Motivation 185Instructional Approaches 178Individual Differences (special educationand gifted)

152

Hot Topics (e.g., teacher burnout,violence in school, corporal punishment,and drugs and alcohol)

83

Development (physical, cognitive, andsocial/emotional)

70

Behaviorism and Social Learning Theory 57

Frequent Case Topics

Problems Solved By COW

• Student isolation in field experiences• Lack of community/dialogue among teacher

education participants• Disconnectedness between class and field exper• Limited reflective practices of novice teachers• Need for appreciation of multiple perspectives

Overall Major Findings

• COW enhanced student learning– provided a link between classroom and field– encouraged learning about technology

• COW extended student learning– students got feedback from outside their immediate

community– students saw international perspective

• COW transformed student learning– students took ownership for learning– students co-constructed knowledge base

Qualitative Themes Continued...

• Students were attracted to cases that…– had interesting titles– were on familiar topics– were on controversial topics– they had opinions about

• Peer feedback was appreciated but not deep• Mentor feedback was apprec. & motivating

Types of Online Mentoring(Vince Rowe (2000), e-learning, 1(2), pp. 42-43.

• Live interactive chat• Delayed/async Discussions• E-mail—Q&A, interviews, etc.• FAQs—libraries of previous q&a’s• Message Boards—post tips, titles, sources, etc.• Assignments/Assessment with expert review• Staged Events—online conferences, online

speeches, impersonalizations, mock trials, etc.

Sample Free K-12 Online Mentoring

Mentoring in the Military (AC3-DL)

So,what

willyou

donow?