Online Information, Advice and Guidance from the OU
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Transcript of Online Information, Advice and Guidance from the OU
Student supportat the OU
Blended student support
• Information, advice, guidance and student support provided through a mix of print, telephone and limited face-to-face
• Now a networked university – almost all students online except access modules– 97% students have supplied a preferred email– 80% assignments submitted online
OU Basics• 200,000 UK undergraduates and postgraduates• 20,000 international students• 46,000 on validated programmes
• 409 undergraduate modules• 162 postgraduate courses• 73 continuing professional development courses
• 13 national & regional centres, 350 study centres• 7,200 associate lecturers (tutors)
Student Services: annual volumes
1.25 million telephone calls 580,000 emails 240,000 registrations (33% online) 800,000 student assignments 125,000 examinations 87,000 end-of-course assessments 33,000 qualifications awarded
Entry qualifications of new UK undergraduates
1999/00 2004/05 2009/10
Below standard HE entry
38.8% 34.3% 51.0%
Standard HE entry
19.1% 19.7% 8.1%
HE qualification 33.5% 33.4% 30.9%
Unknown 8.6% 12.7% 10.0%
Age of new UK undergraduates
1999/00 2004/05 2009/10
Under 21 4.2% 6.4% 9.0%
21 - 24 11.1% 15.5% 16.0%
25 - 49 75.0% 69.4% 66.9%
50 and over 9.8% 8.7% 8.2%
Student Services
Teaching and student support
Student
ModuleMaterials
AssociateLecturer
Peers
LSF
Exploration Decision Orientation
Study Consolidation CompletionConsideration
Re-consideration
Transition
Reflection
Reflection
Decision
Preparation
New student
Continuing student
The Student Journey
The student journeyThe student journey captures the main stages of the student experience from first enquiry through to completion of their studies
LSF
Learner Support FrameworkStudent Journey KEY ACTIVITIES
Exploration
Consideration
Decision
1. Module and programme information, advice and guidance
Orientation 2. Pre-course support
Preparation 3. Development of generic studentship skills
Study
4. Study support
5. Support for assignments
6. Mid-module support
7. Careers information, advice and guidance
Consolidation 8. Examination & end of course assessment support
Reflection
Completion 9. Support for progression
Online information, advice & support: Entry
• OU website – Study at the OU• Diagnostic to help choose first module• Open educational resources – Open learn, You Tube,
iTunes U• Telephone and e-mail links to advisory staff• Online registration
Online information, advice & support: Study
Range of resources available from Student Home• Help Centre – information, frequently asked questions• Induction • Study Skills• Careers• Disability
Messages and Forums• E-messages sent at key points during study: welcome,
one week in, mid-module, revision, end of module• Programme of student support forums: induction, study
skills, course choice, careers, disability,
Social media• Facebook• Twitter• Second Life
Opportunities• Using technology and tools that students use and expect• Awareness & marketing: Open Learn (11 million
visitors); You Tube (3 m); iTunes U (31m)• Extensive e-learning for
– teaching & assessment– information and advice; student support– administration
• Learning communities: extensive use of social media• End of the loneliness of distance learner