Online Community - Friends and Experts
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![Page 1: Online Community - Friends and Experts](https://reader036.fdocuments.us/reader036/viewer/2022081401/55826878d8b42a70198b4aba/html5/thumbnails/1.jpg)
online community“friends and experts”
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online community
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http://www.flickr.com/photos/kenyee/1356971026/in/photostream/
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Service promotion
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http://www.flickr.com/photos/chrispyworld/3241230371/sizes/l/in/photostream/
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Service delivery
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Tech
h http://www.flickr.com/photos/heyitsgarrett/401373773/sizes/z/in/photostream/
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People
http://www.flickr.com/photos/meer/172210681/sizes/z/in/photostream/
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The web is a means to…
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community
![Page 11: Online Community - Friends and Experts](https://reader036.fdocuments.us/reader036/viewer/2022081401/55826878d8b42a70198b4aba/html5/thumbnails/11.jpg)
= relationships
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YouthNet =
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YouthNet = info & support
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Universal
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Holistic
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The web is a means to…
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Join up: issues
Holis
tic
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Unive
rsalJoin up: people
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?
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Ideal advisor
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Ideal advisor“a combo of two personas”
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Friend
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http://www.flickr.com/photos/nataliejohnson/341127674/sizes/z/in/photostream/
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http://www.flickr.com/photos/afsilva/318760533/sizes/z/in/photostream/
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• emotional support• non-judgmental• a good listener
Friend
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Expert
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http://www.flickr.com/photos/bisgovuk/3946581603/sizes/z/in/photostream/
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http://www.flickr.com/photos/dame-edith/5326106204/sizes/z/in/photostream/
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• source of accurate info• an authority in support options• takes an external perspective
Expert
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Basic intuition
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No one person is enough
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Intimate understanding lacks external perspective
Limitations…
Friend
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Specialist knowledge lacks personal understanding
Limitations…
Expert
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Blends values
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Challenges barriers
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Values of friends
• discussion
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Values of friends
• discussion• equality
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Values of friends
• discussion• equality• sharing
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Values of experts
• advice
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Values of experts
• advice• authority
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Values of experts
• advice• authority• boundaries
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Barriers to peer support
• isolation
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Barriers to peer support
• isolation• fear of stigma
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Barriers to peer support
• isolation• fear of stigma• communication
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Barriers to expert support
• understanding access
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Barriers to expert support
• understanding access• fear a loss of control
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Barriers to expert support
• understanding access• fear a loss of control• communication
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Friend Expert
Discussion Advice
Equality Authority
Sharing Boundaries
Isolation Accessibility
Fear of stigma Fear of a loss of control
Communication Communication
Valu
es
Barr
iers
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=online community
http://www.flickr.com/photos/meer/172210681/sizes/z/in/photostream/
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YouthNet = info & support
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Service provision
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Service facilitation
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Editors, moderators, advisors, volunteer
managers
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Facilitatetransformation
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Peers become source of support
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Experts become more accessible
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same challenge
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online community offers new opportunities to
meet that same challenge
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we have a different role