Online Booking Airline Ticket

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is cheaper, when he logs into the system again.

Another user class is the group class. These people, such as football-funs club or

family trip, they often need go on trip as a group. There is an example. The person

whose name is James has a family that includes his wife, two child and his parents.

He wants to go a trip with his whole family. If he uses this system, his main point is

that the system can show the cheapest and suitable tickets, and find elder and young

peoples suitable ticket. There are some scenarios as follows: 1. James is the first time

to use this system. He is asked to add the family members information into the

system. He wants that the system can remember all the information he added. 2.

James uses this system several times to search where he wants to go. He needs the

system to show these places that he searched, when he log into the system again. He

can easily find when the tickets are cheaper to go these places, and he can get

cheapest tickets when he wants to finish his journey. 3. James has already used this

system and gone to some place. He wants go other places with his family. He does not

want to see the place he has already been there. Another example is that there is a

football-fans club, such as Manchester United (Man Utd.) football-fans club. They

often go to another city to see a football match, and they have a large number of fans.

If the club wants buy tickets, their main point is that the system can shows the plan at

the specific time. There are some scenarios as follows: 1. The club needs the system

to remember the information that they added, so they can easily buy a group ticket for

they members. 2. Man Utd. has a match in Madrid at 8:45 pm. on Tuesday. They want

to find a plane that will arrive by 6:30 pm. and return after 12:00 pm.. And they need

to book some car parking to park their cars.

The older people belong to the special class of users. As this group of people often

suffers from blurred eyesight, a magnifier is provided by the system. Further, they

need provide a large size of fonts of button for the elderly in the system. There are

some scenarios as follows: 1. The elder want to book an airplane ticket for one simple

click. 2. Old people just want add their basic information (e.g. the place of departure,


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the destination and the preferred time), and the system can store their information. 3.

If the old people find it still complex for them to purchase ticket on line, all they need

to do is to fill your ID and contact address in the text field with clicking a button.

They will be contact by the staff timely.

First generation prototypes

In order to designing the first and second prototypes, we use the Demo Program. This

program can easily design the web system. It include whole the panel which we want

to use.

Homepage

Description and Evaluation

On the homepage, we can clearly see that at the top of the page there are seven

choices: HOME, SALE, Flight, Hotels, Car Hire, Travel Deals and Contact Us. The

user can select these depend on what they need. If the user chooses Home, they will

be link to the homepage. On the left of the page, we can see Quick Search part.

What valuable in this prototype is that it contains not only the flight tickets, but also

contains the hotels information, car hire information and travel deals. The user can

glance over this information when they search flight tickets. To click SALE button,

the page will skip to the page that showing the sale tickets. When they choose flight,

the user can select which type of flight they need according to the conditions they

input. To clickHotels button, the page will skip to the page that the user can search

a number of hotels in different cities. To click Car-hire, the user can search cars on

different agencies and rent cars they like. There are two parts on the right of this

Homepage. One is the searching result, it will show the result correspond to the

searching conditions. Another part is searching history, it will record the information

that the user has searched before on the same computer. We have already asked some

different crowd of users to look through this page prototype, almost all said that they


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Figure 4. The home page

As Figure 5. showing, the login window includes the following design: This window

is very simple. It has two textbox for the user to input the username and the password.

When the user click the login button or the cancel button the window will close and

return to the page that the user has browse before.

1

A flash player

2

A flash player

3

A map to select the place


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Register window includes: The register window has one textbox two password

textbox and two buttons. At the beginning the ok button is disabled (cannot click).

When user input a username in the username textbox, the page will check if the

username can be use, and if the username already used by another person, the label in

front of the username textbox will show the user has already used. The ok button

and setting more button cannot be clicked (disabled). For the two passwords

textbox if the values of these two password textbox are not the same, the ok button

and setting more button cannot be click (disabled). When the two password is the

same (password and confirm) then the user can register a new account. Or click

setting more button to setup a new account and setting more details of the user

account. If the user clicked the setting more button the page will go to settings

window to set each detail of the users account.


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information will show **** in the setting table in case someone copy steal the

account

Contact information:

1. The users home address. This information can use to send the advertising or theticket to users home (if the user needs the paper ticket).

2. The users working address. This is easy for user buy business ticket, when theuser need buy a business ticket, the system can automatic setting the starting point

as the wording address.

3. The users mobile/or phone. This is use for send the important information to theuser.

4. The users e-mail. This can use to give the discount information to the user. Orsend the e-ticket information to the user.

Security information:

1. Change password. This is deal to someone steal the account, the user can changethe password to make the account safety.

2. Setup a security question. This is use to reset the password. If the user forget therepassword or someone change the password that the user did not know, the user

can answer the security question to reset there password.

3. Verification a security e-mail. When users need setup a security e-mail the systemwill send an e-mail to users mailbox with some digital code. And user need input

the digital code to the system. In this way the system can verification the users

e-mail. Every time the user can use the security e-mail to reset the password.

4. Verification a mobile phone. It is use the same way to setup a mobile phone. At


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Figure 7. Business web page

1

A flash player


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Figure 8. The detail for business journey window

In this page (Figure 9.), we put single, double travel page and the group travel page

together because these two pages have the same structure, but the information will be

different.

For the single or double travel the top flash player will show the good place or the

best travel plans. For group this flash will show the same information for group travel.

Beside the flash, there will have a graphic and a combo box. The graphic will

compare the number of people traveling between some hot place and the price

between these places. However the user can also input the place or choose a place

form the combo box, the combo box can input a string and match a selection. And the


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graphic will show how many people go there between different months and compare

the price between each month. In the middle of the page, there is a map with a combo

box, the combo box is use to change the type of the map. The map will have two types.

One is for the user set a place to travel. This is making an easy way to user to setup a

new journey. In that model user can select a place to travel and the page will go to

details window to get the flight information and finish the payment to but ticket. If the

page is for single or double travel the details window will list the single or double

ticket. Or the details window will list the group ticket. The other one is show the hot

place in the map at that time. When the user select hot place model. The map will

show a word wide map, and mark the place where a large numbers of people choose

to travel. When the user has login, the hot place will show a different mark to tell the

user which hot place the user have already been there before, because the user may

not want to go to the same place. Then the user can choose a place the page will open

the details window to get more information about that place and user can order ticket

in that window. When this page is for single or double travel the details window will

list ticket only for single or double, otherwise the details window will show the ticket

for group travel. At the end of the page is a table with a calendar and a search box the

user can find the ticket using search box and the calendar, the table will list the ticket

and some information, user can select a flight from the table and the page will open

the details window will show the details for this flight. If the user login and setting the

work address the system will set the leave place as the work place otherwise will

show another search box to setting the leave address.


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Figure 9. For single, double travel or group travel

1

A flash player

Graphic 1


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When the user selects a place to travel, this window (Figure 10.) will show the details

about this place. There have a tab pages. The map page will show the map about the

place, the picture 1 has showed the interface about the window. The user can get a

general idea about this place. The picture page (picture number 2) will show the photo

about the place, the user can know if the place is good for them to go there. The hotel

page (picture number 4) will list some good hotel to user. The hotel will be list in the

table at left of the page. User can click the title of the table to change the order of the

list, such as by price or by address. And the user also can select a hotel to get the

picture of the hotel. This page is giving a good way to user find a good hotel. The 3rd

picture is the view of weather page and the price page. When user selects the weather

tab, the page will show the graphic of temperature by different day at this place. And

the price page the graphic will show different flight price to there by different week.

The 4th picture is the view of traffic cad good place. The traffic page will list some

important traffic line (bus, subway or train) to the famous place. When user selects a

traffic line, the information will show the detail at the right of the page. And the good

place page will list the famous place that the user should have a look. When the user

select a famous place, the right of this page will show another tab pages, user can find

the picture of this place, and the history of this place. This can make user find the

better place to travel. The feedback page will show the feedback from the user who

has been there before. This page is good for user to make a decision.


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problem in the system. And then we should let the evaluators use the Heuristic

Evaluation to evaluate this system. We should focus on whether useable and hard

problem in the system.

The online air-tickets booking system is web system which will consider three classes

of users that are signal user, group users and business user. Throughout the basic

evaluation, we find this system has some advantages and disadvantages. The

background and design of this system is very simple that users can clearly see what

they want. The users can easily find the tickets which they want. The users can search

the tickets which is suitable for the users, through the graphics and diagrams. The

design is as easy as possible that can let the old people use it comfortable. From the

basic the evaluation, the system design is correspond the visibility of system status,

user control and freedom and flexibility & efficiency of use from the Heuristic

Evaluation. However, the system has several disadvantages. For the Heuristic

Evaluation, the system does not afford some error prevention, such as if the user input

a wrong user name or password, what the system should do. In the real world, the user

just want to use this system once, then they do not want register and their information

store in the system. This system does not mention this problem, so it is not very

matching between system & real world. In order to solving this problem, there are

three recommendations. Firstly, the system should add more error hints that can let

user know where they make mistakes. Secondly, the system should consider the user

which just wants use once. The system can add a page that asks the user whether they

want to delete their information, when they exit the system. Thirdly, the system

should show how the booking page connects with the bank page.

Summary

In this paper, we have read some references about this system and collected many

requirements from all walks of life. First, we defined the problem about this work and

review the related works. We have analyzed the requirements of people when they


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buy air tickets online, including searching tickets, choosing tickets, booking tickets

and so on. And design personas and scenarios depend on these requirements. This

personas and scenarios build a clear understanding of this air-ticket system. Also, we

have designed the first prototype using these personas and scenarios. The first

prototype design the homepage, searching page and booking page of this system.. It is

clear for the user. However, there are still some fuzzy, such as the type of depart time

on the searching web, and the line of cheapest air tickets offers. The second prototype

make better than the first prototype. It makes the user clear about the type of the data

they need to fill and make some progress base on the first prototype.

What was good in our project is that it is clear for people to use the air-ticket system.

Clear interface and simple for people to use. It concern about who are the users and

what are they trying to do. It takes several kinds of crowd to use the system, so it will

be very convenient for different group of users to buy tickets.

References

Bilotkack, V. and Rupp, N., 2011. A guide to booking airline tickets online. Mimeo,

Uni-versity of California, Irvine.

Guha, R., 2009. Toward the Intelligent Web Systems. Computational Intelligence,

Communication Systems and Networks. Page: 459 - 463

Jarvenpaa. L. S. and Todd. A. P., 1996. Consumer reactions to electronic shopping on

the World Wide Web. International Journal of Electronic Commerce. Vol1(2), Page

59-88.

Li, X., Liu, Z. and He, J., 2004. A Formal Semantics of UML Sequence Diagram.

Presented at and published in the proceedings of ASWEC2004.

Rudstrom, A. and Fagerberg, P., 2004. Socially Enhanced Travel Booking: a Case

Study. Journal of Information Technology and Tourism, 6(3).


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Shao, Q., Chen, Y., Tao, S., Yan, X. and Anerousis, N., 2008. EasyTicket: a ticket

routing recommendation engine for enterprise problem resolution. Proceedings of the

VLDB Endowment. Vol 1(2).

Shon, Z., Chen, F. and Chang, Y., 2003. Airline e-commerce: the revolution in

ticketing channels. Journal of Air Transport Management. Vol 9(5).

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