Online Auditing European Affiliates Briefing
description
Transcript of Online Auditing European Affiliates Briefing
UL UK – European Affiliates Briefing – 6 July 20041 July 2004
The High Performance Organisation Group Ltd
Online Auditing European Affiliates Briefing
Rob Peddle July 2004The High Performance Organisation Group Ltd
Friday 9th July 2004
UL UK – European Affiliates Briefing – 6 July 20042 July 2004
The High Performance Organisation Group Ltd
ObjectivesTo provide an understanding of:
• The problems organisations are now facing with auditing
• Solutions that will help them to address these problems
• The potential benefits to both UL and your customers by adopting
these solutions
• Products and Services that can be sold
UL UK – European Affiliates Briefing – 6 July 20043 July 2004
The High Performance Organisation Group Ltd
The Business ChangeIn the past:-
• Auditing was focused on compliance to procedures• Requirements of ISO9001:1994
Now and in the future:-• A new focus on effectiveness
• Complying to procedures does not automatically create performance – it just means we have done something in the way it has been written. Businesses need to know it has also been effective – i.e. delivered required results.
• Requirements of ISO9001:2000 and associated standards• Business is demanding more value from its use of standards• Business is demanding more value from both internal and external auditing
The future is not about ‘ticking boxes’ but about business performance
UL UK – European Affiliates Briefing – 6 July 20044 July 2004
The High Performance Organisation Group Ltd
Quality (Business) Principles• Customer focus• Leadership• Involvement of people• Process approach• System approach to management• Continual improvement• Factual approach to decision making• Mutually beneficial supplier relationships
Source – ISO9000:2000
Compliance auditing means little in these areas – effectiveness is all
UL UK – European Affiliates Briefing – 6 July 20045 July 2004
The High Performance Organisation Group Ltd
There are two key areas where clients need supportUL can help them in both of these
• Process Based Management System Design– Business, not Standards, focused– Based on best practice– Foundation for future development
• Measurement of effectiveness:– Customer Satisfaction/Perception– Internal Auditing– Supplier Audits– Employee Audits– Third Party Audits
These are areas where UL will differentiate their customer offering
UL UK – European Affiliates Briefing – 6 July 20046 July 2004
The High Performance Organisation Group Ltd
UL UK – European Affiliates Briefing – 6 July 20047 July 2004
The High Performance Organisation Group Ltd
Processes v Silos - Whole Business
Deliver the service?
Service Design & Development?
Business Planning?
Dept 1 Dept 2 Dept 3 Dept 4
Communicating & winning business?
CUSTOMERS
STAKEHOLDERS
UL UK – European Affiliates Briefing – 6 July 20048 July 2004
The High Performance Organisation Group Ltd
Compliance & Process Auditing
Com.Com. Com. Com.
Training Guide
Photograph
UL UK – European Affiliates Briefing – 6 July 20049 July 2004
The High Performance Organisation Group Ltd
Assessing the Management of Processesthe problem of the ‘Super-Auditor’
Com.Com. Com. Com.
Tar Act Var
Inputs Outputs
Knowledge
ResourcesCompetence
Teamwork + Ownership
Budget
LearnChange
Risks etc.
Assessing effectiveness is about understanding all of these disciplinesand how they interact with each other to deliver results
Corporate Social Responsibility
Assets
UL UK – European Affiliates Briefing – 6 July 200410 July 2004
The High Performance Organisation Group Ltd
..realising the opportunity to improve
On-line Assessment Solution – the mechanics
Set up
assessment
Createassessment
with you
Carryout assessmentSecure &
ConfidentialUser
RegistrationMonitor
Assessment
Produce effectiveness /
compliance report
Bring about ‘real’ change to improve effectiveness
Type: Example Process
For: Team/Department
Organisation:Organisation Name
This assessment has been carried out using The HPO’s unique on-line assessment services. It provides you with an independent and consistent review of your performance against this framework, within the scope defined below. It identifies areas of both strength and weakness, together with areas of non-conformance and provides you with a review of your performance against a set of high-performance indicators that will help you to prioritise your improvement activity.
Contents of Assessment Report:
Overview & ReportResponse & ConformanceHigh Performance IndicatorFurther ActionsAppendix – High Performance Indicators
Assessment Administration:
Date Set-Up: start date
Date Completed: completion date
Administrator: Administrator Name
Description of Assessment:
This Internal Audit is designed to collect relevant information about the effectiveness of the Example Process used within organisation. In order to have the maximum relevance and to provide the greatest opportunity to identify improvements, it is essential that as many people who are involved in this process as possible are encouraged to respond.
Scope of assessment:
All people working within the Your Organisation Team/Department
UL UK – European Affiliates Briefing – 6 July 200412 July 2004
The High Performance Organisation Group Ltd
Potential Objections to this approach
A number of barriers to acceptance of this approach are likely to be encountered:– How does the system assess compliance?– Will UL 3rd party auditors accept these as suitable for ISO9001:2000?– We need people to look at what is happening for auditing– Where does this leave existing auditors?– This is a totally different approach – too much change?– It is too difficult to start it off– Does UL use this approach itself?– How does it gather objective evidence when no auditor is involved?– etc.
Your Resource Centre will hold answers to these and other questions
UL UK – European Affiliates Briefing – 6 July 200413 July 2004
The High Performance Organisation Group Ltd
For Customers:-Increased value at reduced costConsistency of audit and interpretation of resultsBusiness focused reports & informationLarger sample sizes to increase credibility & involvementBetter use of existing revenue spend on systems, auditing & assessment
For UL:-Increased marginNew Revenue streamsIncreased perceived value by customersMovement up the ‘strategic ‘ value chain
Benefits to Customers and UL
UL UK – European Affiliates Briefing – 6 July 200414 July 2004
The High Performance Organisation Group Ltd
Products & Services available – ‘Getting Started’Getting Initial Momentum
• Senior Management Briefing – foundation for Best Practice, Performance Achievement and the Future
Gap Analysis to Identify needs
• Online Assessment against Best Practice & the 8 Business Principles
Interventions as required (based on Gap Analysis results)
• Process Identification Workshop• Online Management System creation/hosting• Project Support to help focus client in their development• Process Management Assessment Workshop
Routine / Regular Internal Auditing
• Individual Business Process Audits• Customer Satisfaction• Supplier / Supply Management Audits• Staff Satisfaction Assessments• 360 degree performance / competence appraisals• Bespoke or Framework based assessments (e.g. EFQM, Industry (e,g FDA, Automotive) Requirements, etc.
3rd Party Certification (mix of online & onsite)
• ISO9001:2000• ISO15000:2003
UL UK – European Affiliates Briefing – 6 July 200415 July 2004
The High Performance Organisation Group Ltd
Guidance, advice & support
Working in partnership with UL
The High Performance Organisation Group Ltd
tel:- +44 (0)1536 790124fax:- +44 (0)1536 790821