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Online Admissions Best Practices for Higher Education
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DOCUSIGN CONFIDENTIAL Online Admissions Best Practices for Higher Education
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The admissions process remains surprisingly antiquated at US colleges large and small. Paper-based admissions are still the norm, pushing already under-resourced admissions staff to their limits, slowing turnaround time, increasing errors, and ruining first impressions. Join Campus Management and DocuSign to learn how colleges are safely and securely modernizing the admissions process, increasing processing time and ensuring 100% in good order applications. You’ll also hear admissions best practices from existing customers. Learn how to: Eliminate paper from the admissions process Slash application processing time from weeks to hours Seamlessly integrate signature processes with existing systems
Transcript of Online Admissions Best Practices for Higher Education
DOCUSIGN CONFIDENTIAL
Online Admissions Best Practices for Higher Education
©2007 DocuSign, Inc. Confidential.
Presentation Content
§ Introduction to DocuSign
§ Customer Case Study: DeVry
§ Industry Perspective: Campus Management
§ Integrated Product Overview
1960s Mainframe Computing
1970s Mini
Computing
1980s Client / Server
Computing
1990s Cloud
Computing
2000s Social
Networking
2010s Mobile
Computing
Next Step
Fully Digital Higher Education
About DocuSign Vision
Empower organizations to “keep business digital.”
with DocuSign eSignature Transaction Management Solutions
Everyone’s Mobile
Transactions Growing
Consumers Digital
Digitally anytime, any place, any device.
Leveraging Key Trends
2009 2010 2011 2012 2013
Exponential Growth
Next Major Step in Productivity
DOCUSIGN CONFIDENTIAL 3
Global Standard: Achieving Market Leadership
The Problem
Printing, faxing
Shipping (multiple signers)
Lost contracts
Missing signatures
Rekeying data
Slow execution
Costly operations
Error prone & unsecure
Poor experience
Increase speed to results
Delighted residents, students and employees
Reduced operating costs
Accurate & secure transactions
More than 37M users growing to 60M
More than 63,000 users a day
Up to 5M pages a day
More than 65,000 customers
189 countries
DocuSign Network Taking Off
Global Standard: Achieving Market Leadership
#1 eSignature Takes Off
#1 eSignature
Wave
#6 Out of 5,900
“50 Next Big Things”
DocuSign Community Growing Rapidly
Higher Education Highlights
DOCUSIGN CONFIDENTIAL 8
Sample Successes Sample Customers
Procurement/ Vendor Mgmt
Sample Use Cases
Student Loan Applications
Online Admissions
• State Universities use DocuSign to on-board medical interns for their School of Medicine
• Online admissions processing
reduced by 67% • 35% reduction in procurement
processing costs
BUSINESS,TECHNOLOGY & MANAGEMENT
PROFESSIONAL EDUCATION
OTHER EDUCATIONAL SERVICES
MEDICAL & HEALTHCARE
CASE STUDY
DeVry Challenge
§ Over 86 different paper enrollment agreements to support the various programs and regulatory requirements for…
§ Chamberlain College of Nursing § DeVry University § Keller Graduate School of Management
§ Sending out ~4500 envelopes for signature per month (this is just from our online operations group)
§ Paper sent via fax, Fedex, and email § Signed paper is scanned, indexed and
data manually entered into systems § Students lose paper, forget to send
back in; “claim they never received” § Time to receive signed paper was
measured in days or weeks
Why eSignature?
§ Finally! Regulatory bodies broadly allowed eSig!
§ Other schools had this technology –albeit dated
§ We had imaged all the paper we could …
Why DocuSign?
§ We evaluated DocuSign, AssureSign, and EchoSign § DocuSign won because…
§ integrated tightly with salesforce.com § easy to use and easy to implement § cost competitive § integration with RSA § pilot students told us it was “cool!”
Solution
DocuSign eSignature! § FAST TRACK TO SUCCESS § Successfully launched phase one on February 6, 2012.
ONLY 47 business days from DocuSigning the contract!
§ Automated all 86 agreements § Integrated with salesforce.com, including data collection,
workflow enablement, and alerting / follow-up § Trained 882 online operations users and 1,023 campus users § 82% of envelopes sent were returned signed in 1 day! § 25% of all envelopes were signed and returned within 15
minutes! § Employees really enjoy transparency into where documents
are in the signing process
GO FORWARD OPPORTUNITIES
§ Multiple branding capabilities
§ Better training for campus employees vs. online operations
§ Load testing – we exceeded hourly API cap first day
Next Steps
1. Utilize for our campus operations via iPad & kiosk
2. Roll out for more institutions (e.g. Carrington next, then Ross)
3. It’s Portuguese document time!
4. Leverage internally to replace paper (HR, Legal, etc.)
5. Replace current electronic forms collection web pages which are ‘not as cool’
Campus Management Corp.
Company Overview
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• Founded 1988 • Headquartered in Boca Raton, Florida • Operations in Charlotte, Phoenix, São Paulo, London & Bangalore • Over 750 employees worldwide • Enterprise software and services dedicated to postsecondary education
− 78% of largest U.S. proprietary post-secondaries run on Campus Management solutions
Our Customers
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Our Customers: Administrative Systems
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Our Customers: Talisma CRM
Our Products
The CampusVue Ecosystem & Package Solutions
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The CampusVue Ecosystem
Why Build an e-Form Tool
Campus Vue Forms Builder
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• A pseudo paperless solution − A scanner can’t unkill the tree − Added overhead in person to
person contact to collect paper
Antiquated Processes Don’t Solve the Problem
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• Problem with current form creation? − PDF Forms are labor-intensive to
create − Webpage forms require development
time and maintenance − Webpages, even CMS are rigid and
difficult to adjust to dynamic processes and regulations
Antiquated Processes Don’t Solve the Problem
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• A dynamic tool that allows instant form creation − Integrates into your SIS and pulls and pushes information − Allows changes to published forms on the fly − Creates documents in a virtual document repository − Allows DocuSign signatures and initials to be added to
web forms you create
What’s the solution?
CampusVue Forms Builder™
What does it look like?
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• What’s the ROI? − Save Work Hours for Admissions Reps − Save Work Hours by Improving Audit Efficiency − Save Work Hours with Digital Document Repository
• Additional Gained Efficiencies − Reduced Bureaucracy − Quick changes due to process change or regulatory
change
Benefits of the Solution
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Deeper Dive
A Walk Thru of DocuSign Set Up in Campus Vue Forms Builder
This comes from CMC. DocuSign tracks all interactions from this key.
Summary
§ DocuSign is the leader in eSignature
§ Higher education is ripe for efficiency, start with online applications
§ Leverage the insight of industry experts
Thank You § For more information:
§ Call: +1-877-720-2040 § Website: www.docusign.com
§ Thank you very much!
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