OneBusAway - New issue reporting flow in OneBusAway Android
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Transcript of OneBusAway - New issue reporting flow in OneBusAway Android
Center for Urban Transportation Research | University of South Florida
Feedback Improvements in OneBusAway Android
Sean J. Barbeau, Ph.D.Center for Urban Transportation Research
University of South Florida
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Easy-to-find “Send Feedback” button
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Can contact Customer Service
• Shows list of agencies and phone/email/web contact for each (if available)
• Requires fields in GTFS agency.txt for each agency – agency_phone, agency_email, agency_url
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“Stop Problems” go to SeeClickFix
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User is prompted for issue details
Categories come from SeeClickFix
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Can attach images
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“Arrival Time Problems” go to SeeClickFix
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User selects a time and description
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Can also report problems when looking at stop/arrival times
• Don’t need to select stop/arrival again
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OneBusAway automatically adds trip details
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Thanks!
Funding:Florida Department of Transportation and National Center for Transit Research (NCTR)
Project Manager:Elba Lopez, FDOT District 7
Contact:Sean J. Barbeau, [email protected] 813.974.7208
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Reporting stop/infrastructure issues
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Reporting stop/infrastructure issues
Sub-categories come from SeeClickFix
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User is prompted for issue details
Categories retrieved from SeeClickFix
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Background – OneBusAway Tampa● Started as research pilot by USF● Launched as HART’s customer-facing
real-time mobile apps in Aug. 2013● Current USF focus:
Adding Pinellas Suncoast Transit Authority (PSTA)
Adding USF Bull Runner Improving feedback process from riders
• Funded via National Center for Transit Research and FDOT Central Office
tampa.onebusaway.org
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OBA – Android app
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Service Alerts / Surveys